ivyshape.com Opiniones 

640
•
TrustScore: 1 sobre 5

1,2

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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

I strongly advise against purchasing anything from Ivy Shape. I paid for a service that was never delivered. After chasing repeatedly, I was met with refusals to refund rather tha... Ver más

La empresa ha respondido

Valorada con 1 estrellas sobre 5

This is probably the worst company I've ever had the misfortune to buy from. Selling Fake branded products that are printed on cheap fabric. Don't abide to the Distance Selling Act and disregard UK on... Ver más

Valorada con 1 estrellas sobre 5

Please please please dont buy from here, quality is awful so you will 100% need to return and when you do it is to canada which will cost you at least £30

La empresa ha respondido

Valorada con 1 estrellas sobre 5

I had ordered in December a white top. But when it arrived , altho' the quality looked fine. The top was too small. I contacted them and was told they would send me a returns label. Didn't arrive. Con... Ver más

La empresa ha respondido

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1,2

Muy malo

TrustScore: 1 sobre 5

640 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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Ha contestado el 60% de las opiniones negativas

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1,2

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(640)

76 opiniones en los últimos 12 meses

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Valorada con 1 estrellas sobre 5

Worst place I have ever ordered from…

Worst place I have ever ordered from never received order, will not refund money for three brides maid dresses. States sending my details to refund team and never get email, making me do through whole process again again no one will give me money back! Scam

29 de agosto de 2025
Opinión espontánea
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Respuesta de ivyshape.com

Hello Kara,
Thank you for your feedback.

We're sorry to hear you had this experience, and we understand your frustration. We certainly don't want to inflict this on our customers.

We will email you shortly to resolve the issue as quickly as possible.

Please check your inbox. We look forward to resolving the situation and providing you with a better experience.

Valorada con 1 estrellas sobre 5

One star is far too much!

One star is far too much!! Horrendous company!! They lie and imply they’re a Norwegian company but they trade from China. This company bullied me after haggling with a “simple refund “. They’re scam artists! . They bullied me into accepting a 50% refund and offered a 100% discount on a future purchase which I’d never go near as I’d never buy from them again. They’re scam artists are liars and cheats. They owed me the other 50% PLUS compensation for the extreme stress they caused me. They claim refunds are simple. They are not. They say the items were linen when they are stinking(literally!) cheap material. They need stopping from trading like this. I contacted PAYPAL and sent them al the emails they’d send me haggling about how much they’d give me. I also sent PayPal their website contact details and today, I won!!! PayPal got me the other 50% of my refund back!!! DO NOT USE THIS IVY SHAPE COMPANY and read the Trustpilot reviews. No doubt they’ll change their name and continue to rip people off . Thank you PayPal x

31 de agosto de 2025
Opinión espontánea
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Respuesta de ivyshape.com

Hello Janice,
Thank you for your feedback.

We're sorry to hear you had this experience, and we understand your frustration. We certainly don't want to inflict this on our customers.

We will email you shortly to resolve the issue as quickly as possible.

Please check your inbox. We look forward to resolving the situation and providing you with a better experience.

Valorada con 1 estrellas sobre 5

WORST COMPANY EVER,…

THE ITEM WAS A HORRIBLE FABRIC ,I SENT IT BACK AT MY COST OF £25 SHIPPING AND 8 WEEKS LATER IT WAS DELIVERED BACK TO ME LABELED UNABLE TO DELIVER TO DESTINATION .IVY SHAPE GAVE ME A CREDIT,I CHOSE A DRESS AND SLIPPERS ,THE DRESS IS NOT FIT TO BE A RAG AND THE SLIPPERS ARE NOT WIDE OR LONG ENOUGH TO FIT MY SIZE 6,MORE LIKE A NARROW 4. PLEASE BE ADVISED NOT TO USE THIS COMPANY.

9 de septiembre de 2025
Opinión espontánea
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Respuesta de ivyshape.com

Hello,
Thank you for your feedback. We’re sorry to hear about your experience and we would love the opportunity to make things right.Could you please provide your order details so we can resolve this as quickly as possible?

Valorada con 1 estrellas sobre 5

Impossible or v expensive to return

Impossible or v expensive to return. Just don't buy.

9 de septiembre de 2025
Opinión espontánea
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Respuesta de ivyshape.com

Hello,

Thank you for your feedback. We’re sorry to hear about your experience and we would love the opportunity to make things right.Could you please provide your order details so we can resolve this as quickly as possible?

Valorada con 1 estrellas sobre 5

If I could put zero star I would

If I could put zero star I would. Item wasn't as described, poorly made, way to short in the leg, all other measurements also off and when I complained and asked for a refund I was offered a voucher to buy more rubbish from their site! They are also misleading everyone with a Netherlands address but actually all items are sent from China and are not european sizes. Even though the item was faulty, not as described, the only option they gave was voucher for more sub standard clothing or pay to return the item to china, for more money than the refund was worth! I tried pushing back and got no further so then took my refund to paypal with evidence and thankfully they refunded me, I should have looked for reviews first and the items aren't even particually cheap!

5 de septiembre de 2025
Opinión espontánea
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Respuesta de ivyshape.com

Hello Thank you for your feedback. We’re sorry to hear about your experience and we would love the opportunity to make things right.Could you please provide your order details so we can resolve this as quickly as possible?

Valorada con 1 estrellas sobre 5

Absolutely awful!

Absolutely awful!! The item came & was nothing like the picture just a piece of rag very poorly made. I did check if you could return before I bought the item & it said you could, when I asked for a return they said I could but the the shipping would be between £60-80 plus customs costs!!! Don’t touch this site with a barge pole I’ve now have a 100% refund voucher but don’t wish to order any of the tat they sell. Avoid at all costs!!!

2 de septiembre de 2025
Opinión espontánea
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Respuesta de ivyshape.com

Hello Vicky,
Thank you for your feedback.

We're sorry to hear you had this experience, and we understand your frustration. We certainly don't want to inflict this on our customers.

We will email you shortly to resolve the issue as quickly as possible.

Please check your inbox. We look forward to resolving the situation and providing you with a better experience.

Valorada con 1 estrellas sobre 5

Never ordering from this company again

Never ordering from this company again. Told me I could return but would cost 20- 80 pounds to do so. When I proceeded to ask for the return adress I was told that I could not. Quality is poor and see-through!

2 de septiembre de 2025
Opinión espontánea
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Respuesta de ivyshape.com

Hello Gemma,
Thank you for your feedback. We’re sorry to hear about your experience and we would love the opportunity to make things right.Could you please provide your order details so we can resolve this as quickly as possible?

Valorada con 1 estrellas sobre 5

SCAMMERS

I made an order, realised I weren’t going to get my order in time! It took me 6 minutes to write an email to cancel, I was told I can’t as it wasn’t in 5minutes, even though it states 14days on their website! Wish I’d have checked the reviews first! AVOID AVOID AVOID - SCAMMERS! They don’t deserve 1 star but you can’t chose 0 stars!

31 de agosto de 2025
Opinión espontánea
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Respuesta de ivyshape.com

Hello Kirsty,
Thank you for your feedback.

We're sorry to hear you had this experience, and we understand your frustration. We certainly don't want to inflict this on our customers.

We will email you shortly to resolve the issue as quickly as possible.

Please check your inbox. We look forward to resolving the situation and providing you with a better experience.

Valorada con 1 estrellas sobre 5

Terrible company

Terrible company. Bad quality, took ages to arrive.
Cost far more to return than the item cost.

DO NOT BUY FROM THIS COMPANY.

31 de agosto de 2025
Opinión espontánea
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Respuesta de ivyshape.com

Hello Janet,
Thank you for your feedback. We’re sorry to hear about your experience and we would love the opportunity to make things right.Could you please provide your order details so we can resolve this as quickly as possible?

Valorada con 1 estrellas sobre 5

Wish I had read the reviews before I…

Wish I had read the reviews before I ordered a pair of orthopaedic sandals. They are rubbish . I complained but the returns options are ridiculous and reading the reviews, it is pointless to take the matter further,
BE WARNED

18 de agosto de 2025
Opinión espontánea
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Respuesta de ivyshape.com

Hello Helen,
Thank you for your feedback.

We're sorry to hear you had this experience, and we understand your frustration. We certainly don't want to inflict this on our customers.

We will email you shortly to resolve the issue as quickly as possible.

Please check your inbox. We look forward to resolving the situation and providing you with a better experience.

Valorada con 1 estrellas sobre 5

AVOID THIS COMPANY

Parcel arrived. Nothing like the item I ordered, cheap fabric, poor quality. The website clearly states that a refund is available what they don’t tell you is that it costs more to send it back than the item given the quality is actually worth. The cheapest return I could find was £16 and then I’m not convinced after reading other reviews that I would be refunded. Do I gamble another £16? I don’t think so. If nothing else I’ve learned a valuable ( literally) lesson.

29 de agosto de 2025
Opinión espontánea
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Respuesta de ivyshape.com

Hello Susie,
Thank you for your feedback. We’re sorry to hear about your experience and we would love the opportunity to make things right.Could you please provide your order details so we can resolve this as quickly as possible?

Valorada con 1 estrellas sobre 5

ordered some sandals they were so…

ordered some sandals they were so skinny i cant see they would fit anyone in uk, they took 4 weeks to arrive , i tried to send them back. But the postage was more than the sandals cost i feel robbed, the government should not let this company trade in the uk where is the standards agency what are they doing Zilch
.

27 de agosto de 2025
Opinión espontánea
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Respuesta de ivyshape.com

Hello Angelo,
Thank you for your feedback. We’re sorry to hear about your experience and we would love the opportunity to make things right.Could you please provide your order details so we can resolve this as quickly as possible?

Valorada con 1 estrellas sobre 5

Beware this company is in China

Beware this company is in China. Shoes were nothing like the picture, had to argue for a refund & pay return postage but shoes returned to sender with no refund. AVOID

24 de agosto de 2025
Opinión espontánea
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Respuesta de ivyshape.com

Hello Antonia,
Thank you for your feedback. We’re sorry to hear about your experience and we would love the opportunity to make things right.Could you please provide your order details so we can resolve this as quickly as possible?

Valorada con 1 estrellas sobre 5

Do not buy anything g

Awful shirt arrived, nothing like description which said it was linen and cotton… oh no, cotton and polyester…. They will not give a refund only a voucher … as if I’d want to shop with them again… shirt goes to landfill … really disgusting customer service . do NOT buy anything

19 de agosto de 2025
Opinión espontánea
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Respuesta de ivyshape.com

Hello Sara,
Thank you for your feedback. We’re sorry to hear about your experience and we would love the opportunity to make things right.Could you please provide your order details so we can resolve this as quickly as possible?

Valorada con 1 estrellas sobre 5

DO NOT USE THIS COMPANY

The company is a waste of time. You will be offered a voucher to spend back in this dreadful shop. The clothes look amazing on the website but believe me you will not be getting what is shown. Again do not use. You have been warned

31 de julio de 2025
Opinión espontánea
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Respuesta de ivyshape.com

Hello Ural,
Thank you for your feedback. We’re sorry to hear about your experience and we would love the opportunity to make things right.Could you please provide your order details so we can resolve this as quickly as possible?

Valorada con 1 estrellas sobre 5

DO NOT BUY FROM THIS COMPANY

I wish I'd read the reviews here before ordering from this company. Garment was of poor quality, not as seen on images and sizing totally inaccurate. I have returned the item to China but it has cost me £31 but hopefully I will get my refund (am I being naive). I was offered a 100% voucher to buy another product but judging by other reviews I doubt if I would get this.

6 de agosto de 2025
Opinión espontánea
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Respuesta de ivyshape.com

Hello Aileen,
Thank you for your feedback.

We're sorry to hear you had this experience, and we understand your frustration. We certainly don't want to inflict this on our customers.

We will email you shortly to resolve the issue as quickly as possible.

Please check your inbox. We look forward to resolving the situation and providing you with a better experience.

Valorada con 1 estrellas sobre 5

Do not order from this site

Do not order from this site, they try to con you (and succeeded) all through the process. The sizing is not as described and the quality is rubbish. I tried for 2 months to get them to give me a suitable solution but a robot kept saying "no". If anyone has found a way to complain to anyone who can take action please let me know.

20 de abril de 2025
Opinión espontánea
Valorada con 1 estrellas sobre 5

DO NOT BUY FROM THIS COMPANY

DO NOT BUY FROM THIS COMPANY. Orders take ages to arrive as they are sent from China and are very poor quality, not the item that is depicted in the images on the website. When you contact them to request a refund, you are offered 3 options: a 10% refund plus a 50% voucher for your next purchase; a 100% voucher equal to the total order value or an expensive return to China and refunds will be processed once their team receives and verifies the items, and customs fees may apply. Due to the poor quality of the items, I assume everyone requests a refund so presumably they don't pay if you return the items as they would go bust. We reluctantly accepted the 10% refund as I didn't trust them to refund if we returned the items and we would incur postage and possibly customs fees. Obviously we have no intention of using the voucher.

17 de marzo de 2025
Opinión espontánea

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