JALIZA Opiniones 143

I am very pleased to have received my replacement wig without any issues and in a very timely manner.

This company is by far THE best wig company I have ever purchased from! I have purchased two and will be purchasing more in the future! Best quality and quick delivery. Love Love Love!

I'm a first time buyer and wearer of wigs and they were very patient and helpful with me regarding my purchase/ return/ exchange. And, the wig is fantastic!

i bought a Tape Springy Boho HD Lace 30" Half Hand-tied Small Knotless Box Braided Wig with Kinky Human Baby Hair and i’m OBSESSED

My wig came today. I had high hopes because of the reviews. The boho braids wig had way too much netting showing. The quality of the hair was good but waaaayyyyyy too thin. I would not recommend. Now I have to go find something for the holidays but definitely not online. Extremely disappointed.

The timing i get my wig and hD LACE AND THE QUALITY OF IT at affordable price!! I love ❤️ the colors and cap sizes 😍 tysm 7th wig I think 🤔 from them

Over a year ago I bought 2 beautiful boho curly wigs. To this day ppl adore them as do I. Recently I purchased another wig and transposed the mailing address. I informed them of my situation. They were so accommodating in helping me. I’d recommend this company hands down! The customers service is A plus. The wigs are beautiful, excellent quality , I just love them. Can’t wait until I receive my newest wig. Definitely a true satisfied customer for life. Gerri

I had a problem with one of the wigs and quickly received resolution from the customer support team. It's rare to receive that type of customer service these days and I appreciate it.

I am leaving this review as a consumer warning.

I placed an order with Jaliza Hair on December 2, 2025, and the order was accepted and confirmed. The order remained active for several days. On December 7, 2025, the order was canceled.

Jaliza Hair later stated that the cancellation was due to incorrect pricing that they posted themselves. This was not an error on my part.

The company claimed they attempted to contact me via WhatsApp, however I did not provide WhatsApp as a contact method when placing my order, and I do not use that platform. No email, phone call, or text was sent to the contact information associated with my order prior to the cancellation.

Because the order was accepted and remained active with no notice of an issue, I scheduled an installation appointment. When the order was canceled without verified notice, I was required to cancel my install and lost my deposit.

Although a refund was issued, the issue is the lack of communication, use of an unauthorized contact method, and delayed cancellation due to the company’s own posting error. No attempt was made to notify me through standard channels before canceling the order.

Consumers should be aware of this experience before ordering.

UPDATE

After the review posted, I received this email, they are now offering to pay me to remove the review on this site, how many other customers have they made a similar request to? Also, I never received any email and a rep had previously confirmed they had only reached out via WHATSAPP (not a contact option I ever provided) in the first email after I sent one to ask why I received an alert from the Shop app that the order had been canceled.

Reply from the company;
On Tue, Dec 9, 2025 at 8:09 PM JALIZA Store wrote:
Dear Leah,

We truly appreciate your understanding, and we are very willing to compensate you for the deposit. We can send you $50 to your PayPal for the loss of your deposit.

If you feel comfortable and believe we have resolved the issue for you, we would be grateful if you could consider removing the Trustpilot bad review. Your support means a lot to us, and it helps our small business grow.

And you can kindly check your email, a few days before we canceled the order, we reached out to you from support unfortunately, we didn’t receive any reply from you.

Thank you again for giving us the opportunity to make things right.

With love and care,
The JALIZA Team
Joy alongside Lavish Inspiration, zealously achieve

Again, be careful when purchasing from this site

Customer support answered my questions immediately and sent my order in a timely manner..I love the wigs and the company..

Extremely pleased with my unit. I always wear braids. I have received so many compliments.

The customer service and communication is great! This is why I keep coming back and the quality of the wigs are the best!
Thank you JALIZA!!!

Jalisa say what they mean They stand on/by their word. Customer service effectiveness and fast delivery ,staying in consistent communication until package is delivered and after. Make sure you have received and are happy 😃 with product. Not to mention the quality of each unit I have purchased. So far I have 3 am waiting on another unit to be delivered. Once received I SHALL be ordering more 2/3 per month.

I just purchased my first product and it didn’t arrive to the correct address, but I thank God for Jaliza for making it right and easy to figure out what the problem was. I’m very satisfied with the product and I will definitely be ordering another one very soon thank you for working with me and I look forward to working and supporting your business.

The experience ordering a Jaliza wig was exemplary. I ordered a full braided knotless wig and I did not like the color I ordered. I called customer service and they gave me an option of a refund or replacement. I replaced my wig with another full knotless and it is perfect! The color is vibrant and the feel is amazing! It! It's so soft and it was so easy to fit my crown with adjustable straps. I would not hesitate to purchase another!!!!!
Customer service was so helpful! They truly made the replacement procedure an easy one!!!!!

Let me first say I'm not a review person I usually don't write them but my experience was so heartfelt I had to share it. I am a truck driver and it's hard to look good on the road and I count on the quality of Jaliza's braided wigs to keep me looking fabulous! I ordered the wig but didn't get home until weeks later to retrieve it. Then I discovered I ordered the wrong color! I contacted customer service about exchanging the unit they said no problem I sent pictures and they told me to return it in 7 days unfortunately you can't just pull a truck up to a post office so that took another couple of weeks. I contacted them with the issue and they were glad to help. Jaliza, was very patient and work with me through the process. I was finally able to return the unit, then I find out that my color was out of stock. My heart dropped until they explain that they would upgrade my wig in the color I wanted for no additional charge! Amazing!!! This review is not about the wig as it is about how they treated me like a real person that cared about my concerns and treated me with respect like they valued me as a customer and that's what I appreciated the most. And I will reciprocate by being a loyal customer!❤️

Great customer service and my issue was resolved quickly.

My issue was resolved quickly, which made my experience with Jaliza great! I will continue to use this company.

This review is based only on responsiveness to an ordering issue. I accidentally made a purchase that I was not ready to make. I immediately reached out to support to request a cancellation of the order. I went to bed and when I woke up I had a response that the order was cancelled. Since then I ordered the unit and I am waiting for delivery. It was over $340 so I pray that it does not disappoint. I will definitely post after I get it

I recieved my wig. I needed a small and the 121 strands was a bit much for me but the wig is amazing I have already ordered a wig from jaliza. Reaching out to there customer service was an amazing experience they can teach some of our us customer service people a thing or to. They accomate as much as they can to satisfy what you are needing.