Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información

Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información

Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

I discovered James online shop couple of years ago and I can honestly state, I was so impressed with the whole experience of ordering and their return/refund policy. His collection never fails to... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Wow, that linen outfit is an absolute showstopper on me! It’s like it was tailor-made for me— The design screams effortless style as I always get from j Lakeland...my wardrobe just got a major glow... Ver más

Valorada con 3 estrellas sobre 5

Size is smaller than the printed dimensions and since I purchased the coat during sale - exchange wasn't possible. Plus you left the large tag stuck on the coat which I will need to go to a store to g... Ver más

Valorada con 5 estrellas sobre 5

I want to thank Nina from the Birmingham Mailbox store for helping me find the perfect birthday present for my wife. The product is of such high quality and Ninas non pushy customer service made me fe... Ver más

La empresa ha respondido

Información sobre la empresa


Información de contacto

4,3

Excelente

TrustScore: 4.5 sobre 5

609 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

Invita a los clientes a opinar

Esta empresa invita a sus clientes a opinar, independientemente de que la opinión sea positiva o negativa.

No ha contestado las opiniones negativas

Así usa esta empresa Trustpilot

Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.

4,3

Todas las opiniones

(609)

24 opiniones en los últimos 12 meses

Escribir una opinión
Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 5 estrellas sobre 5

Great service

Great product and absolutely great postal service

23 de diciembre de 2022
Logotipo de James Lakeland

Respuesta de James Lakeland

Thank you for your feedback. We're so glad you're happy with our service and we look forward to seeing you again!

Valorada con 1 estrellas sobre 5

No response from customer service

Ive tried to contact jameslakeland 3 times at onlineshop@jameslakeland dot net on Dec 13 and twice on Dec 14th. My order was placed on Dec 13th. Id be happy to discuss my issues and attempt resolution if anyone were to reach out to me.

13 de diciembre de 2022
Logotipo de James Lakeland

Respuesta de James Lakeland

We are sorry to read your review. We did contact you and if you need any further clarification please contact us at onlineshop@jameslakeland.net...Kind regards from James Lakeland Team

Valorada con 2 estrellas sobre 5

Poor quality control …

The blouse sent was really badly stitched around the collar. It should never have been sent out. Very disappointing. Had to return it. Unlike James Lakeland to be so shoddy

17 de diciembre de 2022
Logotipo de James Lakeland

Respuesta de James Lakeland

We are sorry that the blouse was not up to our usual high standards, the item has been refunded. We would like to rectify this problem and offer you free postage on your future purchase and a 10% discount code. Please contact onlineshop@jameslakeland.net kind regards

Valorada con 3 estrellas sobre 5

The coat is beautiful but it came with…

The coat is beautiful but it came with a hole in the pocket.

19 de diciembre de 2022
Logotipo de James Lakeland

Respuesta de James Lakeland

thank you for your review. we are so sorry about this inconvenience. please contact onlineshop@jameslakeland.net for any further queries kind regards james lakeland team

Valorada con 5 estrellas sobre 5

Good site

Good site . Quick efficient service and delivery.
Lovely trousers and fit but a bit expensive if full price

15 de diciembre de 2022
Logotipo de James Lakeland

Respuesta de James Lakeland

We appreciate you compliments a lot and hope to see you again!

Valorada con 5 estrellas sobre 5

Always good service

Easy to use web site. Prompt service and good delivery service. Would recommend.

20 de noviembre de 2022
Logotipo de James Lakeland

Respuesta de James Lakeland

Thank you for your kind words!

Valorada con 5 estrellas sobre 5

BEYOND EXPECTATIONS... I discovered James online shop couple…Be

I discovered James online shop couple of years ago and I can honestly state, I was so impressed with the whole experience of ordering and their return/refund policy.
His collection never fails to impress and is simply luxurious.
Having met him in person tonight I was impressed with his kindness and generosity.
I would recommend his on line shop to anyone who is interested in owning his luxurious and perfectly tailored garments.

Tazneem

26 de noviembre de 2022
Opinión espontánea
Logotipo de James Lakeland

Respuesta de James Lakeland

Thank you for your kind words. We're so glad you're happy with your purchase and we look forward to seeing you again!

Valorada con 5 estrellas sobre 5

On line shop

I would definitely shop on line with james Lakeland because it was a swift delivery considering I live in the Chanel islands , also good products on offer and quality aswell

10 de noviembre de 2022
Logotipo de James Lakeland

Respuesta de James Lakeland

Thank you for your kind words. We're so glad you're happy with your purchase and we look forward to seeing you again!

Valorada con 1 estrellas sobre 5

Well very poor thin material ,linen but…

Well very poor thin material ,linen but looks like a old rag.very dissapointing,not usual quality.

25 de octubre de 2022
Logotipo de James Lakeland

Respuesta de James Lakeland

We are so sorry to hear you're not happy with your purchase and the quality of the item. We understand this is very frustrating. If there is anything we can help you with, please contact us and we will try to assist as best we can.

Valorada con 5 estrellas sobre 5

Amazing Nina

I want to thank Nina from the Birmingham Mailbox store for helping me find the perfect birthday present for my wife. The product is of such high quality and Ninas non pushy customer service made me feel like I was shopping with a friend. My wife loved the coat and I will defiantly be back again.

9 de noviembre de 2022
Opinión espontánea
Logotipo de James Lakeland

Respuesta de James Lakeland

Thank you for your kind words. We hope to see you again!

Valorada con 5 estrellas sobre 5

Well done Suzie and James👏👏👏

Well done Suzie and James. You are experts at judging sizes and colours and tastes to suit and really care about your customers looking and feeling great and walking out of your shops with a genuine smile.
Thank you for your expertise, taste and love xxxxx

14 de noviembre de 2022
Opinión espontánea
Logotipo de James Lakeland

Respuesta de James Lakeland

Thank you for your kind words. We hope to see you again!

Valorada con 5 estrellas sobre 5

Beautiful garments beautiful packaged

The parcel arrived beautiful packaged The dress beautiful and well made Unfortunately it was too tight across my bust and that made the dress fall unevenly Retuning was so easy compared to other sites

7 de noviembre de 2022
Logotipo de James Lakeland

Respuesta de James Lakeland

Thank you for your kind words and we look forward seeing you again.

Valorada con 4 estrellas sobre 5

Return purchase

I needed to,do a return as the shirt was not suitable for me
It would be better if a returns label is sent with purchase as we do not all have printers to print our own label

30 de octubre de 2022
Logotipo de James Lakeland

Respuesta de James Lakeland

Thank you for your kind words and we appreciate the feedback. We look forward seeing you again.

Valorada con 5 estrellas sobre 5

Fast delivery

Fast delivery , quality product.

12 de octubre de 2022
Logotipo de James Lakeland

Respuesta de James Lakeland

Thank you for your kind words and we look forward seeing you again.

Valorada con 5 estrellas sobre 5

Bought the most gorgeous dress from…

Bought the most gorgeous dress from James Lakeland! The service was amazing, staff were so lovely and kind. My wardrobe is full of James Lakeland and I need to add more! Would definitely recommend

15 de octubre de 2022
Opinión espontánea
Logotipo de James Lakeland

Respuesta de James Lakeland

Thank you for your kind review and we are so happy you are pleased with it. We look forward seeing you again soon.

Valorada con 5 estrellas sobre 5

the best trousers ever

the best trousers ever! i have shopped here for many years and these are the only trousers that fit me perfectly honetsly they make me feel so confident. The service is also fabulous the workers helped me find what was best for me and i was not afraid to ask for help.

16 de septiembre de 2022
Opinión espontánea
Logotipo de James Lakeland

Respuesta de James Lakeland

Thank you for your kind review and we are so happy you are pleased with it. We look forward seeing you again soon.

Valorada con 4 estrellas sobre 5

Disappointed

I have shopped at Hoopers and then your Wilmslow shop for a number of years, but unfortunately this last year the shop has been full of last year’s item with only a few new styles added consequently I has bought fewer clothes and have been disappointed because there have been no exciting items on your rails. Also, I have on several occasions found the shop price to be more expensive than your online price!!

9 de octubre de 2022
Logotipo de James Lakeland

Respuesta de James Lakeland

Thank you for your review and taking the time to do this. We appreciate the feedback and will look into reviewing the stock.

Valorada con 5 estrellas sobre 5

Excellent service

Excellent service. Prompt delivery. Love both dresses. Never fail to please me when I open the package. Beautifully designed and stylish.

29 de septiembre de 2022
Logotipo de James Lakeland

Respuesta de James Lakeland

Thank you for your kind review and we are so happy you are pleased with it. We look forward seeing you again soon.

La experiencia Trustpilot

Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.

Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.

Más información sobre el proceso de revisión de Trustpilot.

8 consejos para escribir buenas reseñas.

La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.

Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.

Leer más