I discovered James online shop couple of years ago and I can honestly state, I was so impressed with the whole experience of ordering and their return/refund policy. His collection never fails to... Ver más
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Consulta las opiniones de los clientes
Wow, that linen outfit is an absolute showstopper on me! It’s like it was tailor-made for me— The design screams effortless style as I always get from j Lakeland...my wardrobe just got a major glow... Ver más
Size is smaller than the printed dimensions and since I purchased the coat during sale - exchange wasn't possible. Plus you left the large tag stuck on the coat which I will need to go to a store to g... Ver más
I want to thank Nina from the Birmingham Mailbox store for helping me find the perfect birthday present for my wife. The product is of such high quality and Ninas non pushy customer service made me fe... Ver más
La empresa ha respondido
4,3
Excelente
609 opiniones
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Loved the dress and kept it but…
Loved the dress and kept it but disappointing to have to pay for return of another item that I ordered.
1 de mayo de 2023
Respuesta de James Lakeland
Dear Alison, Thank you for your purchase, we are delighted you love your dress as much as we do.
I am so sorry you feel this way about our return policy. I hope you will be shopping with us very soon.
All the best,
The Online Team.
Excellent service
23 de abril de 2023
Respuesta de James Lakeland
Dear Amanda, thank you very much for this great review. We are delighted to hear you are pleased with the service provided.
Very Best,
Online Team -
This company has just lost a customer…
I have always been happy with James Lakeland - their quality of clothes is great and customer service is excellent.
6 de abril de 2023
Respuesta de James Lakeland
Dear Mrs Dakin, I am very sorry to hear you are disappointed with our change of policy. However, this has been advertised since February and throughout the month of March, by multiple newsletter as well as by an update on our Return Policy Page - Linked here: https://james-lakeland.co.uk/pages/returns .
Our apologies if the customer service was not up to our usual standard. We would be delighted to offer you a free return out of good will for this very order. Please email us with your details at e-commerce@jameslakeland.net, and we will forward you a label.
Very Best,
James Lakeland Online Team.
Stylish and warm skirt.
I was impatient for this skirt to arrive from England. However, it was delivered to me here in Australia in 14 days and I am really pleased with the quality of this product.
2 de abril de 2023
Respuesta de James Lakeland
Dear Leanne Holland, Thank you very much for this great review, we are very happy to hear you are pleased with your new James Lakeland skirt. I know how international deliveries can be lengthy, but I see it was worth the wait.
Best,
Online Team.
Satisfaction guaranteed
I was very pleased with the speed of delivery. Great service.
All the items of clothing I have ordered from you have been good quality and as described online.
I like the individuality of your collection.
20 de marzo de 2023
Respuesta de James Lakeland
Dear Jeffrey Thompson, Thank you for this great review, we are delighted to hear you are pleased with the quality provided. The Italian craftsmanship is hard to beat. We thrive to make every collection unique and provide garments for every style.
All the best,
Online Team
Respuesta de James Lakeland
Dear Sally, we are very sorry do hear there was an issue with the item you have received. Please, email us at e-commerce@jameslakeland.net with your order number, and we will be very happy to assist.
Best, e-com team.
Prompt and efficient delivery of items
Prompt and efficient delivery of items
satisfied customer
9 de febrero de 2023
Respuesta de James Lakeland
Dear Elizabeth, Thank you for your review.
We are very happy our delivery and quality standards are satisfactory.
Best,
Online Team.
Purchased a stunning military coat from…
Purchased a stunning military coat from here , fantastic quality and price
14 de marzo de 2023
Respuesta de James Lakeland
Dear Customer,
Thank you for your feedback. We're so glad you're happy with your purchase. We look forward to seeing you again!
Best regards,
James Lakeland Team
Helpful and efficient.
This was the first time I have purchased from James Lakeland on-line. I have purchased in-store previously and love the quality and styles. I made contact with Customer Service by phone and was very pleased with their response. Due to being between sizes I purchased two items and the return of the unwanted one was so easy and have had a very quick refund for it.
Would highly recommend purchasing from this Company.
23 de febrero de 2023
Respuesta de James Lakeland
Dear Customer,
Thank you for your feedback. We're so glad you're happy with our products and service. We look forward to seeing you again!
Best regards,
James Lakeland Team
Excellent service
Really pleased with how fast I received my order from the time order to getting it.
10 de febrero de 2023
Respuesta de James Lakeland
Dear Customer,
Thank you for your feedback. We're so glad you're happy with our service and we look forward to seeing you again!
Best regards,
James Lakeland Team
Easy convenient
1 de febrero de 2023
Respuesta de James Lakeland
Thank you for your feedback. We're so glad you're happy with your purchase and we look forward to seeing you again!
The trousers is great
The trousers is great! I love it! But it took a long time to arrive and I had to pay customs…
4 de enero de 2023
Respuesta de James Lakeland
Thank you for your feedback. We're so glad you're happy with your purchase. Regarding delivery times we do apologies but Royal Mail way going through Cyber Attack and this influenced international orders.
We look forward to seeing you again!
Everything always so straight forward…
Everything always so straight forward from start to finish
6 de enero de 2023
Respuesta de James Lakeland
Thank you for your feedback. We're so glad you're happy with our service and we look forward to seeing you again!
NOT responsive
I sent two messages regarding sizing that have not been responded to prior to ordering my coat. I ordered a coat over a week ago, even though the sizing question was never answered. I have not received information about my shipment. I sent another message about getting info about when my order will be shipped and still have not received a response.
12 de enero de 2023
Respuesta de James Lakeland
Dear Madam,
We are so sorry that you have had a difficult experience trying to get in contact with us. It appears that we have received no emails from you so I would like to make sure that you have the correct address: onlineshop@jameslakeland.net.
With regards to your order. Royal Mail (our shipping courier) is not accepting any international orders due to a cyber attack. We are working closely with them to try and find a solution as quick as possible and hope to get your order to you in the coming days.
If you have any more queries please do not hesitate to email us at the address above or give us a call on 020 7636 7130 to speak to one of our customer operators.
Best regards,
James Lakeland Team
Great skirt
Loved my skirt , very good quality , just what I wanted
fast delivery , great service, will buy more in the future
21 de diciembre de 2022
Respuesta de James Lakeland
Thank you for you kind words!
Great quality and attractive discounts
12 de enero de 2023
Respuesta de James Lakeland
Thank you for your feedback. We're so glad you're happy with your purchase and we look forward to seeing you again!
Products are smart and well made.
Products are smart and well made.
Love my purchases but for me, as a retired person, the sales are my buying time.
Thank you for smart designed that can be worn by many age groups.
10 de diciembre de 2022
Respuesta de James Lakeland
Thank you for your feedback. We're so glad you're happy with your purchase and we look forward to seeing you again!
great service
4 de enero de 2023
Respuesta de James Lakeland
Thank you for your feedback. We're so glad you're happy with our service and we look forward to seeing you again!
I bought a gorgeous coat and it arrived…
I bought a gorgeous coat and it arrived very quickly and looks even better than on the website.
5 de enero de 2023
Respuesta de James Lakeland
Thank you for your feedback. We're so glad you're happy with your purchase and we look forward to seeing you again!
Lovely quality great price delivery was…
Lovely quality great price delivery was so quick
2 de enero de 2023
Respuesta de James Lakeland
Thank you for your feedback. We're so glad you're happy with your purchase and we look forward to seeing you again!
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