Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información

Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información

Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

I discovered James online shop couple of years ago and I can honestly state, I was so impressed with the whole experience of ordering and their return/refund policy. His collection never fails to... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Wow, that linen outfit is an absolute showstopper on me! It’s like it was tailor-made for me— The design screams effortless style as I always get from j Lakeland...my wardrobe just got a major glow... Ver más

Valorada con 3 estrellas sobre 5

Size is smaller than the printed dimensions and since I purchased the coat during sale - exchange wasn't possible. Plus you left the large tag stuck on the coat which I will need to go to a store to g... Ver más

Valorada con 5 estrellas sobre 5

I want to thank Nina from the Birmingham Mailbox store for helping me find the perfect birthday present for my wife. The product is of such high quality and Ninas non pushy customer service made me fe... Ver más

La empresa ha respondido

Información sobre la empresa


Información de contacto

4,3

Excelente

TrustScore: 4.5 sobre 5

609 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

Invita a los clientes a opinar

Esta empresa invita a sus clientes a opinar, independientemente de que la opinión sea positiva o negativa.

No ha contestado las opiniones negativas

Así usa esta empresa Trustpilot

Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.

4,3

Todas las opiniones

(609)

24 opiniones en los últimos 12 meses

Escribir una opinión
Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 5 estrellas sobre 5

My first time buying dress from James…

My first time buying dress from James Lakeland, absolutely gorgeous dress, very comfortable and stylish, worn all day for graduation and after graduation get together, received lots of compliments. Delivery was super quick. Would definitely be buying more outfits from James Lakeland. Highly recommend James Lakeland.

28 de octubre de 2024
Valorada con 1 estrellas sobre 5

Not complying, ignoring contact

Bought two dresses online in the sale. Went to return them but noticed it said no returns. Completely against all online selling regulations. Emailed four times quoting regulations. Absolutely nothing back. Trying CEO next.

5 de noviembre de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Blue jumper

Ordered item, quick acknowledgment of my order and tracking re delivery, which was delivered in time stated.
Excellent service and such a really wide choice of lovely clothes.

21 de octubre de 2024
Valorada con 5 estrellas sobre 5

Exceptional service

Exceptional service
Exciting but wearable fashion in a world of ordinary
Thank you James for continuing to provide beautiful pieces to customers who care and don’t want investment pieces not disposable fashion

18 de octubre de 2024
Valorada con 5 estrellas sobre 5

Luxurious jacket.

Item arrived promptly. Excellent value at sale price, a luxurious, quality jacket as described on website. Super soft faux fur and very warm. I'm really pleased with it.

7 de octubre de 2024
Valorada con 5 estrellas sobre 5

I returned an item and made a telephone…

I returned an item and made a telephone call to enquire when would I receive my refund. The Customer Service which i received from Sabina was impeccable, professional but above all so helpful, she was absolutely amazing. If someone was to be made employee of the week/month Sabina should receive this, she is a credit to the company.

4 de octubre de 2024
Opinión espontánea
Valorada con 3 estrellas sobre 5

Loose stitches

Dress hangs nicely and is a lovely colour, but the material does feel a bit cheap. A bit of the stitching on the neck strap has come away (like this on delivery) and will need repairing before wear, but it's for an event in the next week so don't want to risk trying to exchange.

16 de septiembre de 2024
Valorada con 1 estrellas sobre 5

Unprofessional, dreadful company. Steer clear.

Ordered a dress in two sizes; the smaller size reeked of sweat/body odour, although it still had labels on. Poor quality in my opinion. I immediately sent an email, but received no reply. I posted them back, received no acknowledgement. Chased my email twice, but got no response. Tried to contact them through Facebook, no response. Tried through Instagram, no response. Had to ring them twice to finally get through to the right person. They did refund the order and promised a refund on postage, then rang back to say the Accounts wouldn't allow it! Absoultely dreadful experience, such an unprofessional company.
I agree with previous contributor; when spending £270 with them, you would expect free returns.
How could a company send out an item that smelled so disgusting?

16 de septiembre de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

A positive experience

The gentleman I spoke to when ordering was very helpful and friendly and completed what was promised. My order was delivered the next day before 1.pm.
I was also kept updated on the delivery time.

12 de agosto de 2024
Valorada con 5 estrellas sobre 5

Lovely dress

Lovely dress, fits perfectly, well made. Arrived quickly and packaged beautifully. These dresses suit me and I feel really good in them. Will be buying the same in another colour.

5 de agosto de 2024

La experiencia Trustpilot

Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.

Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.

Más información sobre el proceso de revisión de Trustpilot.

8 consejos para escribir buenas reseñas.

La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.

Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.

Leer más