Amazing customer service! I accidentally hit purchase before I was ready on an order and contacted the team straight away to ask for it to be cancelled. I really didn’t have high hopes because it wa... Ver más
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Consulta las opiniones de los clientes
I absolutely love Jamie Kay! Their children’s clothing is timeless and beautifully made, and their customer service is equally wonderful. The team are friendly, helpful and genuinely lovely to deal wi... Ver más
I honestly couldn’t recommend Jamie Kay enough. The quality is amazing and the clothes are so beautifully made. I love putting my son in Jamie Kay because I know the pieces are going to last and stand... Ver más
La empresa ha respondido
Have used Jamie Kay on two occasions. Delivery is very prompt, quality of the clothing excellent and true to size. I contacted customer service immediately after I had accidentally ordered and paid... Ver más
La empresa ha respondido
Información sobre la empresa
Escrito por la empresa
Beautiful colours, delicate prints, crafted from the softest highest quality fibres in the world. www.jamiekay.co.nz
Información de contacto
Nueva Zelanda
- orders@jamiekay.co.nz
- jamiekay.co.nz
4,6
Excelente
1 mil opiniones
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Used to love it, but quality isn’t the same anymore
I’ve been buying from Jamie Kay since 2018, and it used to be one of my absolute favourite brands for kids’ clothing. The fabric quality was amazing back then — thick, super soft, and really durable. Most pieces lasted a long time (as long as the kids didn’t outgrow them first).
Unfortunately, I’ve noticed a significant decline in quality more recently. The newer items, especially leggings and tops, feel much thinner than before and tend to develop holes quite easily with normal wear. It’s quite disappointing compared to how well the older pieces held up.
Another thing I’ve started to notice is a strong chemical smell when opening new packages, which I never experienced with their earlier collections.
I still love their designs, but the drop in fabric quality and overall durability has made me hesitate to keep purchasing as frequently as I used to.
18 de marzo de 2026
Opinión espontánea
Respuesta de Jamie kay
Thank you so much for taking the time to share your feedback, and for being part of our community since 2018 — we truly appreciate your long‑standing support.
We’re really sorry to hear that some of your more recent pieces haven’t felt as durable as the earlier collections. This certainly isn’t the experience we want for our customers. Our team is continuously reviewing fabric weights, blends, and construction to ensure our garments meet the high standard you’ve known and loved, so your comments are incredibly valuable and will be passed directly to our production team.
Regarding the smell you’ve noticed when opening new packages — we completely understand how off‑putting that can be. This scent actually comes from our compostable corn‑starch bags,. These eco‑friendly bags can occasionally have a stronger natural odour, especially when freshly packaged, but it does dissipate quickly once opened.
Please be sure to reach out to our team: orders@jamiekay.co.nz so that we can assist with any concerns.
The JK team
Fantastic company to deal with
Fantastic company to deal with. Very responsive and understanding. Great quality products and super fast shipping. Thank you
18 de marzo de 2026
Opinión espontánea
Respuesta de Jamie kay
We’re delighted to hear that you had such a positive experience with our team. Being responsive, understanding, and ensuring fast shipping are all things we work hard to deliver — so it truly means a lot to know this shone through for you.
We’re also so glad you’re loving the quality of our products.
Thank you again for your kind words and for choosing Jamie Kay!
Great customer service
Purchased several products over the year(s). Fast shipping and great customer service, the team were very helpful when I needed to organize a return for an order. Thank you! x
17 de marzo de 2026
Opinión espontánea
Respuesta de Jamie kay
We truly appreciate your continued support over the years, and we’re delighted to hear you’ve had great experiences with both our products and our service.
Our team is always happy to help, so it’s wonderful to know we could assist you smoothly with your return.
Had a broken product after one use
Had a broken product after one use, had a replacement as soon as customer service had seen my email, lovely customer service! Have been buying for years ☺️
10 de marzo de 2026
Opinión espontánea
Respuesta de Jamie kay
Thank you so much for taking the time to leave this lovely review. We’re so sorry to hear that your product arrived damaged after one use, but we’re really glad our team could get a replacement sorted for you quickly.
Your kind words about our customer service truly mean a lot, and we’re incredibly grateful for your support over the years. It means the world to us that you continue to choose Jamie Kay.
Best experience with them
Best experience with them, the clothes are always exceptional quality and customer service is so quick and responsive! Nothing but the best!
3 de marzo de 2026
Opinión espontánea
Respuesta de Jamie kay
Thank you so much for your lovely review! We’re thrilled to hear you’ve had such a great experience with us. It means the world to know you’re loving the quality of our clothing and that our customer service team has been able to assist you quickly. We truly appreciate your support and are thrilled to have you as part of our community!
Respuesta de Jamie kay
Thank you for taking the time to leave this feedback. We’re so pleased you’re happy with both our clothing and service.
Amazing 💗
Gorgeous clothing at amazing prices, amazing Customer service as they swiftly organised a replacement item for me with speedy shipping...and the little loves loyalty system is just the icing on the cake 💗
20 de febrero de 2026
Opinión espontánea
Respuesta de Jamie kay
Thank you so much for your lovely review! We’re delighted to hear you’re enjoying our gorgeous pieces and that our team could quickly organise a replacement for you — we always want things to be as seamless as possible.
It also makes us so happy to know you’re loving our Little Loves loyalty program 💗 Thank you for being part of our community and for taking the time to share your experience!
Another stellar customer experience
Another stellar customer experience! I’m a longtime, loyal lover of JamieKay clothing, and proud to have reached Level 5 status with my 5 grandchildren, always finding high quality items from both new drops and promotions. I live in the US but also spend time in NZ so I have accounts in both countries which can be confusing at times. The customer service staff always responds to my questions quickly and addresses my needs. I’m happy to support this lovely business!
23 de febrero de 2026
Opinión espontánea
Respuesta de Jamie kay
Thank you so much for your beautiful review and for being such a loyal part of our Jamie Kay community. We truly appreciate your continued support over the years, and we love hearing that you enjoy our collections—whether it’s a new drop or a special promotion—for your five wonderful grandchildren.
We also understand that having accounts in both the US and NZ can sometimes be a little confusing, so it means a lot to hear that our customer service team has been able to assist you quickly and clearly whenever needed.
Thank you again for taking the time to share your experience—we can’t wait to continue creating pieces your family loves. 💛
Great experience and cutest clothes
Just got my order and love everything. The fit, style, and quality is all great and my daughter loved it all and can't wait to wear. There was a mix up with one item and I reached out to customer service. They were prompt, kind, and professional. They took care of the request right away and made it interaction simple and easy for me. And it helps the clothes are so beautiful!
19 de febrero de 2026
Opinión espontánea
Respuesta de Jamie kay
We’re absolutely thrilled to hear you and your daughter love your pieces — knowing she’s excited to wear them makes our day. We’re also glad our customer service team could assist quickly and make things simple and stress‑free for you. Mix-ups are rare, but when they happen, we’re always here to help get things sorted right away.
Thank you again for your kindness and for being part of our JK community. We hope your daughter enjoys every moment in her beautiful new outfits!
Recommend
I have bought from Jamie Kay for years now. Their pieces are beautiful and service are amazing. They have been able to sort out my issues promptly in a couple of occasions with no problems.
17 de febrero de 2026
Opinión espontánea
Respuesta de Jamie kay
Thank you so much for taking the time to leave this lovely review!
We’re truly grateful for your support over the years — it means the world to our team.
We’re thrilled to hear you’ve loved our pieces and that our customer service team has been able to help quickly whenever you’ve needed us.
Thank you again for being part of our JK community. We look forward to creating many more pieces you’ll love.
Exceptional customer services
I recently had a very small issue with a customised order, and I’m genuinely impressed with how Jamie Kay customer service team handled it. From the moment I reached out, the team was responsive and understanding.
The corrected order exceeded my expectations, and the attention to detail showed how much they value customer satisfaction.
11 de febrero de 2026
Opinión espontánea
Respuesta de Jamie kay
Thank you for your lovely review!
We’re so pleased we could quickly resolve your customised order and that the corrected item exceeded your expectations. Your kind words truly mean a lot to our team.
Very prompt response in sorting a…
Very prompt response in sorting a stitching error on a pair of shorts. Highly recommend.
13 de febrero de 2026
Opinión espontánea
Respuesta de Jamie kay
Thank you so much for your lovely review! We're so glad we could quickly resolve the stitching issue on your shorts. Your recommendation truly means a lot to us.
Awesome customer service from the…
Awesome customer service from the friendly helpful team. My queries were answered promptly & easily sorted & my order is on its way. Thank you so much. Jenny 🥰
9 de febrero de 2026
Opinión espontánea
Respuesta de Jamie kay
Thank you so much for your lovely review ✨
We’re so pleased to hear our team could help get everything sorted quickly for you, and that your order is already on its way. Your kind words truly mean a lot to us.
Jamie Kay is amazing
Wow Jamie Kay, you are amazing. I purchased an embroidered bunny,and I asked for my grandaughters first and last name to be put on. There was confusion as her first and last name are similar. Her last name was put on the bunny. I reached out to Jamie Kay, and they righted the wrong, by sending another bunny free of charge with her full name for free. What a wonderful company. I wouldnt hesitate to recommend Jamie Kay to anyone. They are awesome.
29 de enero de 2026
Opinión espontánea
Respuesta de Jamie kay
Thank you so much for your beautiful review. We’re delighted to hear that your granddaughter’s embroidered bunny is now perfect. Our team always wants to make things right, and we’re so glad we could help quickly resolve the mix‑up.
We truly appreciate your kind words and your recommendation — it means the world to us.
Jamie Kay is my go to!
Jamie Kay is my go to for beautifully made, designed and diverse pieces for my two daughters and son. I have been buying their clothing items for years now and people always comment on the gorgeous prints, floral and cute kittens being our favourites. They have delicate, sweet dresses for little girls which I feel are hard to find these days, especially for ages 8-10. The boys items are amazing and diverse, with a gorgeous colour scheme and the baby basics, bodysuits etc, are designed to last! Customer service is also 5 star. Love Jamie Kay.
5 de febrero de 2026
Opinión espontánea
Respuesta de Jamie kay
Thank you for sharing such a lovely review. We’re delighted to hear how much you and your children enjoy our pieces. We’re also so grateful for your kind words about our customer service.
Customer service was so responsive
Customer service was so responsive. I haven't received my order yet. But I have heard amazing things about Jamie Kay. I can't wait!
5 de febrero de 2026
Opinión espontánea
Respuesta de Jamie kay
Thank you so much for your lovely review! We’re so happy to hear that you’ve had a great experience with our customer service so far. We can’t wait for your order to arrive, and we truly hope you love everything once it does.
Thank you for your excitement and support — it means so much to us.
Great customer service
Great customer service, very quick response!
4 de febrero de 2026
Opinión espontánea
Respuesta de Jamie kay
Thank you so much for your lovely review! We’re so glad to hear that our customer service team could assist you quickly.
We truly appreciate your support.
Very fast customer service via email
Very fast customer service via email
3 de febrero de 2026
Opinión espontánea
Respuesta de Jamie kay
Thank you so much for your lovely review! We're delighted to hear that you had a fast and positive experience with our team. Providing timely, caring service is really important to us, so your feedback truly means a lot to us!
Favorite Florals
I had a wonderful experience ordering from Jamie Kay. The clothes are beautiful and prints are perfection. The customer team was very responsive to my questions. My favorite florals are Jamie Kay. Will be ordering again soon!
1 de febrero de 2026
Opinión espontánea
Respuesta de Jamie kay
Thank you so much for your lovely review! We’re thrilled to hear you had a wonderful experience ordering from us. It means so much to know you’re loving our beautiful pieces and signature florals.
We’re also delighted that our customer care team could assist you quickly — we're always here to help.
We can’t wait to have you shop with us again soon!
Great Quality of clothes and communication…
Quality of clothes and communication were both fantastic
19 de enero de 2026
Respuesta de Jamie kay
Thank you so much for your lovely feedback. We're really pleased to hear that you were impressed with the quality of our pieces and that our communication made your experience a positive one.
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