Jawa Jewelers Opiniones 

151
•
TrustScore: 4 sobre 5

3,8

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Beautiful jewelry and a great online experience The Jawa Jewelers website is easy to browse and has a beautiful selection of jewelry. The custom designs stand out, and the product photos make it ea... Ver más

Valorada con 5 estrellas sobre 5

The best jeweler i have ever visited i bought i chain from their online store and unfortunetely i could decide my size very well i contacted the supprt and described my issue. Firstly i wanted to ret... Ver más

Valorada con 1 estrellas sobre 5

I ordered a $2,000 chain and after 7 days of not hearing a single thing, I send an email, and then another, and another. I even called the customer service number and there was no answer. Finally afte... Ver más

Valorada con 5 estrellas sobre 5

Before Jawa Jewelers, I was dealing with Palm Beach. Everything was a complete & total nightmare, especially customer service. They still haven't refunded me. Anyway, Jawa Jewelry not only has great a... Ver más

Información sobre la empresa

  1. Joyería
  2. también en la categoría
  3. Tienda de ropa

Escrito por la empresa

Jawa Jewelers is a registered and licensed American based company which deals in Gold, Diamond, Silver and related fashion jewelry including all kinds and styles of chains, pendants, bracelets, watches, earrings, studs and rings for men and women.. We have a worldwide clientele and have thousands of satisfied customers from all around the world.


Información de contacto

3,8

Muy bueno

TrustScore: 4 sobre 5

151 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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3,8

Todas las opiniones

(151)

11 opiniones en los últimos 12 meses

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Valorada con 1 estrellas sobre 5

Late and broken

Paid for 2 day shipping, still showed up a few days late. Chain broke almost right away. I have tried calling and emailing, and I cannot get ahold of anyone

22 de agosto de 2024
Valorada con 1 estrellas sobre 5

Beware -horrible service no response no refund …

Service is horrible- I needed to return the necklace I bought as it didn’t work with pendant I bought it for. Called to see what I needed to do no return call- on website it states ship back with all paperwork- I emailed ? Where to ship as address that shipped from was different than main address- no response. I shipped via FedEx got pic and confirmation of delivery- I have called and left messages numerous times emailed even went on the automated assistant - I got one response looking for tracking number - I sent her tracking number no response- I continue to email and call no response no refund. Beware of this company!!!!!

17 de junio de 2024
Valorada con 5 estrellas sobre 5

My experience at Jawa Jewelers was…

My experience at Jawa Jewelers was exceptional. The staff was incredibly knowledgeable and helpful, guiding me through the selection process with patience and expertise. The quality of their jewelry is outstanding, and their friendly service made the whole experience enjoyable. I highly recommend Jawa Jewelers for anyone looking for beautiful pieces and excellent customer service.

20 de marzo de 2024
Opinión espontánea
Valorada con 1 estrellas sobre 5

I have several gold necklaces like I…

I have several gold necklaces like I ordered , I don’t like hollow, l only but solid gold necklaces, this one in comparison especially with that price is very very light. Does not feel like a solid gold necklace at all. Very very disappointed. I bought before and always got great service and products. But not this time.

8 de marzo de 2024
Logotipo de Jawa Jewelers

Respuesta de Jawa Jewelers

Thank you for bringing this matter to our attention. We're truly sorry to hear about your disappointment with the gold necklace you received. Your satisfaction is incredibly important to us, and we want to make things right.

We understand your preference for solid gold necklaces and we regret that the item did not meet your expectations, especially given your past positive experiences with our products. We want to assure you that this is not indicative of the quality and service we strive to deliver.

In light of your feedback, we would like to offer you a full refund for the necklace. Please feel free to return the item at your earliest convenience, and we will promptly process your refund.

If you have any further questions or concerns, or if there's anything else we can assist you with, please don't hesitate to reach out to us. We value your satisfaction and hope to have the opportunity to serve you better in the future.

Warm regards,

Jawa Jewelers

Valorada con 1 estrellas sobre 5

They sent me the wrong product and it…

They sent me the wrong product and it arrived two weeks late and I paid extra for two day shipping. After reading other reviews it seems that I’m lucky to have received anything from this vendor. I should’ve read the first before ordering. Also, they don’t answer their phone or return emails or calls. Don’t buy anything from this company. UPDATE: 3.12.24, I responded to Jawa Jewelers and provided them with a picture of the product they requested on 2.29.24. I have yet to get a response from Jawa Jewelers regarding the order.

31 de enero de 2024
Logotipo de Jawa Jewelers

Respuesta de Jawa Jewelers

Thank you for your response. We appreciate your willingness to work with us to resolve this issue. In order to better assist you and ensure that we send you the correct replacement item, could you please provide us with a picture of the item you received? This will help us verify the discrepancy and expedite the process of sending you a replacement.

Once we receive the picture, we will proceed with arranging for the correct item to be shipped to you as soon as possible. We apologize again for any inconvenience this has caused and appreciate your cooperation in resolving this matter.

Please feel free to reply to this message with the picture attached, or you can send it directly to Info@jawajewelers.com. If you have any further questions or concerns, please don't hesitate to reach out.

Thank you for your understanding and patience.

Sincerely,
Jawa Jewelers

Valorada con 4 estrellas sobre 5

I promptly received initial payment…

I promptly received initial payment notification. However, it took approximately one week to finally speak with a polite Customer Service Rep., prior to receiving shipping date and amplifying data. The 20", 4MM, 14K, diamond cut, solid gold chain w/lobster clasp, I purchased, exceeded my expectations!! Man, the necklace is simply "Smashing" as it is "Strikingly Beautiful" -- great quality and very well priced as well!! I don't purchase jewelry often but when I do, I shall review Jawa Jeweler's online catalog first! Thank you, Jawa Jewelers!!-!!

18 de enero de 2024
Valorada con 5 estrellas sobre 5

I was skeptical at 1st.

I was skeptical at 1st. I placed my order and I received a message saying they need to see my i.d. and the card that I used to prove that is was me. I thought this was odd but I did it. My necklace was shipped out within 24 hours. I received it from fed ex 2 days later and I received the wrong necklace. I messaged them and Junaid responded within 24 hours. It was an honest mistake anybody couldve made. He paid for me to ship it back and he fixed my order and reshipped it back to me. I am in love with this necklace. I will definitely be doing business with Jawa Jewelers again. They went above and beyond my expectations. I highly recommend. 5 stars, 10/10.

26 de diciembre de 2023
Valorada con 5 estrellas sobre 5

Great

Fast and easy ordering package was well packed chain was great would recommend ordering from them

21 de agosto de 2023
Valorada con 5 estrellas sobre 5

Very nice top grill piece I got

Very nice top grill piece I got, the gold swirly line one i forget the number but its dope and the people were very good with keeping me up to date informed. Nice job all the way to Ott, Ont, Canada!

26 de abril de 2023
Valorada con 1 estrellas sobre 5

Horrible customer service

Horrible customer service! Seems like their main objective is to collect payment first, then deal with unsatisfied customers after collecting their money. Ordered and paid in full and haven’t received my order or heard back from anyone representing Jawa at all despite multiple attempts, it’s been 3 MONTHS!!! I Strongly Do Not recommend doing any business with this company at all

18 de febrero de 2023
Opinión espontánea

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