JD Gyms - Farnborough Opiniones 

66
TrustScore: 4 sobre 5

3,9

Blackwater Shopping Gate, Farnborough Gate, GU14 8BL Farnborough, England, GB


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Consulta las opiniones de los clientes

Valorada con 3 estrellas sobre 5

Bought a day pass specifically to do my run in a cool environment and let's just say, I should've stayed outside. 🙃 The air con upstairs is non existent, it is not only hot but very humid. Also, I... Ver más

La empresa ha respondido

Valorada con 3 estrellas sobre 5

Air conditioning is horrendous and not really acceptable for a modern gym, but nobody seems to care. It's been the same for years since it opened, currently sitting here, sweating after only a few... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Awesome Gym! It's clean, fresh, well air conditioned with fantastic up to date equipment. The staff are very friendly and approachable. I went for my 1st late night session (past midnigh... Ver más

Valorada con 5 estrellas sobre 5

First of the management is unreal , they keep the place clean , they’ve enforced respectfully proper gym etiquette in a culture that’s seriously lacking. Machines are fixed very quickly and there’s en... Ver más

La empresa ha respondido


Información sobre la empresa

  1. Gimnasio

Sobre JD Gyms - Farnborough

Escrito por la empresa

https://help.jdgyms.co.uk/support/home

https://www.jdgyms.co.uk/view-gyms/

https://www.jdgyms.co.uk/faq/

FITNESS JUST GOT SERIOUS:

At JD Gyms, we believe that fitness should be accessible and affordable for everyone. Our gyms offer state-of-the-art equipment and expert training support in a welcoming and inclusive environment.

Whether you're a seasoned athlete or just starting your fitness journey, our friendly staff are here to support you every step of the way. With no contract memberships, affordable prices, and locations across the UK, JD Gyms is your one-stop-shop for reaching your fitness goals. Join us today and become a part of our community!

We offer no contract memberships in our stylish, affordable gyms. Memberships from just £21.99 a month includes all classes, contactless access through our app with multi site memberships now available!

You can find us by visiting www.jdgyms.co.uk

Información de contacto

  • Blackwater Shopping Gate, Farnborough Gate, GU14 8BL, Farnborough, England, Reino Unido

  • 01252 415330

3,9

Muy bueno

TrustScore: 4 sobre 5

66 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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3,9

Todas las opiniones

(66)

4582 opiniones en los últimos 12 meses

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Valorada con 1 estrellas sobre 5

Poorly looked after equipment.

Poorly Maintained Equipment

Not sure what has happened, but in the past two months, the standards have completely dropped. You just need to walk over to the cable machine area to understand the problems—you won’t find any clips for accessories, and any accessories you do find are completely wrecked. Various machines need maintenance, and even the cardio machines are a joke. The handlebars on my spin bike collapsed while I was using it last week. Nobody seems to be checking the equipment.

This gym used to replace equipment, but now they don’t. Whoever is running the gym doesn’t seem to care. It’s not worth £30 a month.

12 de enero de 2025
Opinión espontánea
Logotipo de JD Gyms - Farnborough

Respuesta de JD Gyms - Farnborough

We appreciate you taking the time to share your feedback. We understand your disappointment with the recent decline in equipment maintenance standards. We strive to provide a high-quality gym experience for all our members, and we are committed to addressing these concerns.

We will investigate the issues you raised, including the lack of accessories and the condition of the cardio equipment. We want to ensure that our members have access to well-maintained and safe equipment.

Best wishes
The JD Gyms Team

Valorada con 3 estrellas sobre 5

Great Gym just enforce towels

Big Gym. Two levels of equipment and lots of running machines. The variety of Gym equipment is brilliant. Heaps of free weights. They could do with more weight plates for the squats etc, there’s a shortage of the plates to load up when it’s relatively busy. Just need 5-10 more of each size.

All the staff are friendly and very helpful. Parking is great, heaps of parking. The only real downside they used to have rolls of blue tissue and cleaning stations (spray / cloth) dotted around. This has now been removed, so you can’t wipe down others sweat. And not many in there carry/use a towel. They don’t even take one in. Nasty when you go to use equipment and there’s someone else’s sweat left on it. Where has the tissue and spray gone?

£30 a month from at least a few thousand members should be enough for tissue paper. They did provide it for the first year…

The staff are great always going round cleaning the equipment, JD needs to put a bit more focus on if you want to train carry a towel.

That aside it’s a great gym. Tons of equipment, loads of weights.

19 de diciembre de 2024
Opinión espontánea
Logotipo de JD Gyms - Farnborough

Respuesta de JD Gyms - Farnborough

Hi there

We appreciate you taking the time to share your detailed feedback. We understand your frustration regarding the cleanliness and hygiene issues you've experienced, especially the lack of cleaning supplies.

It's concerning to hear that the situation seems to be worsening, and we sincerely apologise for the inconvenience this has caused. Your comments about the staff are noted and we are pleased to hear of their helpfulness and friendliness. We value your membership and hope to see improvements that address your concerns.

Best wishes
The JD Gyms Team

Valorada con 2 estrellas sobre 5

In general a decent gym

In general a decent gym, sadly let down by some members not putting equipment/plates away after use. This really needs addressing with some kind of policy put in place if members repeatedly break the gym rules. Worst gym I've ever been to for this issue.

2 de diciembre de 2024
Opinión espontánea
Valorada con 1 estrellas sobre 5

Cleanliness

Cleanliness? Training every morning at the same time and the changing rooms are disgusting. It’s getting progressively worse to the point of being unhygienic.

19 de noviembre de 2024
Opinión espontánea
Logotipo de JD Gyms - Farnborough

Respuesta de JD Gyms - Farnborough

Hi there

We understand your concerns about the cleanliness of the changing rooms. We strive to maintain a high standard of hygiene and are disappointed to hear about your experience. We will address this issue with our team to ensure a better experience for all our members.

Best wishes
The JD Gyms Team

Valorada con 1 estrellas sobre 5

Unhygienic

Great facility, only no way to clean down equipment which is a shame when it’s all covered in sweat and there isn’t any method of disinfectant available to clean anything. Unhygienic and unprofessional, response to this complaint were poor at best.

1 de noviembre de 2024
Opinión espontánea
Logotipo de JD Gyms - Farnborough

Respuesta de JD Gyms - Farnborough

Hi there

We appreciate you taking the time to share your feedback.

We take hygiene seriously and are committed to providing a clean and safe environment for all our members. We will look into your concerns and make improvements to ensure a more hygienic experience for everyone.

Best wishes
The JD Gyms Team

Valorada con 3 estrellas sobre 5

Joined last night

Joined last night. Was simple and easy. Went to the gym 7am this morning and QR code didn’t work. Been calling no on picks up and keeps saying it’s out of office hours. It’s 10am how is it no one is working yet

Edit: got hold of someone at 11am. Membership was fine and not suspended. Went back and tried pass. It worked. Think it needed to be set up on system and just got to the gym to early. Should say it takes a few hours to activate

23 de julio de 2024
Opinión espontánea
Logotipo de JD Gyms - Farnborough

Respuesta de JD Gyms - Farnborough

Hi there

Thanks for the 3 star review and comments. 😀 Your feedback really helps us improve our member experience!

Best Wishes,
The JD Gyms Team 💚

Valorada con 3 estrellas sobre 5

JD Gym Farnborough

I joined Farnborough gym in January this year and quite enjoy everything it has to offer: good parking, sauna option, no signup for classes (just turn up) and It is open all day even on bank holidays.
One issue though - there seems to be a constant issue with the air conditioning. Half a time it doesn't work as it should making it unpleasant to workout in unusally warm temperature. It then results in excessive sweating and increased unpleasant odour inside the facilities. (Few days ago it was as hot as the outside temperature - referring to current hot summer weather). Please fix that and I will change rating to 5 stars.

15 de julio de 2024
Opinión espontánea
Logotipo de JD Gyms - Farnborough

Respuesta de JD Gyms - Farnborough

Hi there

Thanks for the 3 star review and comments. 😀 Your feedback really helps us improve our member experience!

Best Wishes,
The JD Gyms Team 💚

Valorada con 3 estrellas sobre 5

It’s always super busy

It’s always super busy, which can make it hard to warm up as the space is so small. The classes are great and not overwhelming at all. I mostly go for the classes and go to the main gym quite late at night so I don’t have to feel self conscious or in the way

4 de julio de 2024
Opinión espontánea
Valorada con 1 estrellas sobre 5

This gym Farnborough can do with more…

This gym Farnborough can do with more cleaning in change rooms. Toilets and showers very smelly and looks like floors do not get washed or cleaned for days.

Gym when it opened was great but looks like they are either short staffed or just don't bother.

21 de junio de 2024
Opinión espontánea
Logotipo de JD Gyms - Farnborough

Respuesta de JD Gyms - Farnborough

Hi there

Thanks for leaving us some feedback. With regards to cleaning, we do have our team going around the gym keeping on top of cleaning regularly, but if you think there is something they've missed please do feel free to email the Manager on farnborough@jdgyms.co.uk

Best wishes
The JD Gyms Team 💚

Valorada con 1 estrellas sobre 5

The gym classes are constantly cancelled

The gym classes are constantly cancelled or swapped for different ones. The teachers often don’t turn up and they make no effort to find replacements. There is no notifications when they cancel: it would be understandable if it was a one off but it’s all the time! Especially with body pump!!

4 de febrero de 2024
Opinión espontánea
Logotipo de JD Gyms - Farnborough

Respuesta de JD Gyms - Farnborough

Hi there

Thank you for your review.

If there have been some last-minute cancellations, we're really sorry for any inconvenience caused. If you ever want to double check that a class is 100% running, please always feel free to give the gym a quick call before you leave home.

Hope this helps! If the problem persists, please contact the Manager via email to farnborough@jdgyms.co.uk

Best wishes
The JD Gyms Team 💚

Valorada con 4 estrellas sobre 5

Great gym, poor up keep of facilities

The gym is great but every single morning the toilets are disgusting as well as the changing rooms. Funny though as they are shut during the night so clearly no one cleaning the day before.

15 de diciembre de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

Great atmosphere, clean and well maintained

My second time training here today as I’m not local to Farnborough but the atmosphere in the gym has improved massively since I last visited a few months ago. Very friendly, positive and the gym is very well looked after.

The kit is very well maintained and clean too. Not to mention the huge variety of kit and duplicate kit too.

Love the option of a sauna in the women’s changing rooms and these are also very well maintained and kept too.

A great training session made even greater by the cleanliness and maintenance of the facilities as well as a top notch atmosphere!

Very excited for the Reading branch to open. I hope the atmosphere is just as good!

12 de noviembre de 2023
Opinión espontánea
Valorada con 4 estrellas sobre 5

Excellent gym experience for lifters

Excellent gym experience for lifters. Plenty of equipment, clean, well maintained and spacious. I went to the gym in Farnborough for a few months and loved it.
The only reason I didn't give 5 stars was due to delays in customer support. I found it difficult to get in contact with staff. I ended up creating a cancelation request and also canceling my debit order when I didn't hear back from the gym for a while regarding the cancelation. Overall, highly recommend!

20 de septiembre de 2023
Opinión espontánea
Valorada con 1 estrellas sobre 5

Will not cancel my membership

Asked to cancel a month ago which I had to do by submitting a form online because there is no other way to contact them, they did not reply so I sent another email and still no response. I tried to call the JD gym in Farnborough yesterday and the phone rings for about 5 minutes and then cuts out so apparently there is no way to contact them. I then resorted to my last option which was cancelling my direct debit through my bank but I checked my statement this morning and they have still taken the payment so it looks like if you get a membership at a JD gym then you're stuck with them forever. Really unhappy.

26 de octubre de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

Chris

Chris, one of the PTs at JD is great. His knowledge and advice is amazing with personal touches to match your specific goals!

9 de octubre de 2023
Opinión espontánea
Valorada con 1 estrellas sobre 5

I am a energie fitness member in…

I am a energie fitness member in Sandhurst which is a great gym no doubt. But for today I went to try out Jd gym Farnborough for a day pass potentially which didn’t go to plan which was really upsetting. The fact that the staff didn’t even have any intentions of free trial tour or any sort of options for a new members to see how the gym is like. It was a straight “no we don’t do day pass you can’t get in “ type of vibe I got from the door. I suggest you don’t go to this gym

23 de septiembre de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

Thank you Molly!

Met with Molly (Liverpool) who kindly took me round the gym on Sunday. I explained that I was very nervous about joining and she made me feel completely at ease, told me within 4 weeks I would absolutely love it and it's a really nice gym & members. If it wasn't for Molly, I don't think I would have signed up.

16 de julio de 2023
Opinión espontánea
Valorada con 2 estrellas sobre 5

Beginner to gym, not beginner friendly :(

Beginner to gym. I switched from PureGym to come here and am really regretting it. The gym itself is modern and looks nice. There are next to no staff around to ask for advice or support. At PureGym all of the machines had instructions on how to set up equipment and use correctly, here there is nothing. PureGym also had an app with videos of how to do exercises and use machinery but the JD gym app has not got this. I walk around lost not knowing what to do and no one to ask. It is giving me anxiety at the gym. The equipment is positioned in a way that makes you feel really exposed and I just find it a really awful experience. Will definitely be returning to the more basic, but supportive, beginner friendly PureGym, which makes me sad as I was excited to try JDGym :(

18 de julio de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

Brand new and fantastic

Brand new and fantastic , it the best value commercial gym within the area , spotless clean , friendly staff especially Steph ,great location ,great atmosphere and friendly staff ,I have been going to the gym for over 30 years and JD have really captured what a regular gym goes needs , 24 hour opening which allows blue light/ shift workers like myself access whenever I want , no contract and at less than £1 a day membership , what more could u want from a gym

17 de julio de 2023
Opinión espontánea

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