jiomart.com Opiniones 

I had ordered items on jiomart on 13 Jun 2026. But till I have not received my items. I called customer support 1800 890 1222 four times since yesterday and I get a standard answer 'Don't worry madam your order will be delivered as soon as possible'.

I am neither getting my items nor able to cancel the order. I had placed the order for groceries and vegetables which were needed urgently hence I had ordered through the so called 'quick' option. Since didn't get the items I have managed to buy them through alternate source. So kindly cancel the order and refund my money. Unlike other similar apps your jiomart is not returning the items if not delivered. I don't understand the purpose. If you confirm that you cannot refund the money. I will think that I have paid towards charity. Now I understand how some people are making money and becoming big shots

This is the very bad online service! Today I order 1. Icecream & some colddrink order came already my location but they not stand 2 min he jst came and once calling me and he is leave directly cancel my order! But I already pay online.

Jiomart’s home delivery is a joke.
They call it Quick and update a 20-30 mine ETD and goods are not delivered for hours.
I escalated twice before and finally my orders were delivered after a 5-6 hour delay.
My last order was placed on Jun 10th with an ETD 4:05 PM. It is now past 11:45 PM and still no sign of my order despite several escalations.
Customer support has been unreachable.
The delivery is equally horrible. All items are just dumped into a blue garbage bag kind of plastic and delivered in really bad condition.
Another issue I encountered is that items are listed with a higher price on the app while the delivered items have a lower printed MRP.
Reliance really needs to up its home delivery game or just stop it altogether if they are unable to manage it.

Worst experience ever. If they cant deliver quickly then why add the option. Their customer service is shittier than shit. Ordered twice. This time it was showing to deliver at 9;15pm its next day 10am now. Wtf, its good thing i didnt prepay.

I placed the order at 4 pm but it is 6:18 now and the order has not been delivered yet and the delivery timing is showing as 5:28, very bad service

Dear Team,
I am extremely disappointed with the lack of resolution regarding my return request.
22 May: Order was delivered, and I placed a return request on the very same day as the product received was damaged.
27 May: I contacted customer care and was informed that the issue would be resolved within 2–3 days.
28 May: Since no action was taken, I raised the matter again through an Instagram comment, following which a complaint number was generated.
Despite multiple follow-ups, I have still not received any resolution, replacement, refund, or pickup update.
It has now been several days, and ₹6,000 of my hard-earned money is blocked against a damaged product that I cannot use. Such delays are unacceptable and do not reflect a customer-centric approach.
I request you to:
Arrange an immediate pickup of the damaged product.
Process the refund/replacement without any further delay.
Provide a written update on the status of my complaint.
If this matter is not resolved promptly, I will be compelled to escalate it through the appropriate consumer grievance channels.
Looking forward to an immediate resolution.

"Hidden charges lagana aur phir refund na dena customer ke saath fair nahi hai. Order ke waqt ₹30 charge ki koi clear information nahi di gayi thi. Disappointed with the service."

"Hidden charges liye, bill/invoice nahi diya aur refund bhi nahi kiya. Customer service se nirash hu."

One of the worst experiences ever of shopping online. Once you place the order and make the payment then you have to sit and pray that the order gets delivered. If delivered you are lucky if not then YOU HAVE TO FORGET YOUR MONEY. JioMart has only 1 option of cancelling the order and that is when the delivery agent comes at that time you have to reject the order. But the real problem is the agent will never come and you can never cancel the order and if you cannot cancel the order then you will never receive your refund. JioMart has no other options for refund. SO WE NEED TO PRAY AFTER PLACING THE ORDER THAT THE DELIVERY HAPPENS OR ELSE AS THERE TAG LINE GOES SABKA SAPNA MOOTHI MAIN APNA.

Worst app making fool of people's money

Don't have cancellation window they are not delivering my parcel has been more than 24 hrs nor they are cancelling it not even refunding my money.

Supervisor are useless app is useless

The “quick service” of JioMart is pathetic. Yesterday i was in need of batteries and I ordered in “Quick” and it was showing that it will come by 11:09 pm. But I could not get it and waited till 12, today morning status is showing the same and when i asked in help service they are saying it will come by 10 Am today.
Very unprofessional… it was scheduled yesterday night but coming today and no sorry from there side. My experience is that you should stop your “quick” service and once you actually ready to launch then only start this service. This is 3 time I am struggling with quick service.

Recently I have been using jiomart since a month to buy groceries
The packaging team almost packs damaged goods and near expiry or expired items
Jio mart is like clearance concept is what I feel
In my previous order I got very pissed bcz
1. Falahari packet of snacks had lost its integrity...the air had gone means if I open the packet the snack would be soggy
2 . Wrong picture depiction of packet colour orange appears as red

dissatisfied I went to jiomart n my mood was not correct due to continuous bad service from jiomart and I yelled at executive telling why u pack spoilt products

His attitude was in next level
He threw the product

Again makes me think that we rather go and get goods than order since those people pack for someone else won't show concern regarding expiry date , quality etc
Putting whole purpose of jiomart in question

“Shopping on JioMart was such an adventure 😍
Ordered groceries, got patience lessons for free. Delivery timing was so mysterious even Sherlock Holmes couldn’t solve it. Customer support replied like they were on vacation. Truly a thrilling experience, would recommend to enemies only 👍”

Jio se kuch mat mangvao bhai 🤡
Return policy likh ke bas ullu banate hai saale…
Product return hi nahi hua, customer ko ghumaate rehte hai 😤
Pehle “easy return” bolenge, baad me support गायब 🚮
Seedha scam jaisa feel hota hai… chor hai saale

Very bad service I waste my 4000 rupee. Customer care said we can’t do anything if your product is damaged or not working. Suggest everyone don’t use jio mart app very bad and poor service. Isse acha ye app hota he nhi to acha tha. If any senior read the feedback so please contact me 9639898224, otherwise I know very well your customer dealing is third class,

Today about at 10.30 am I ordered some items but till 3.20 pm it was not delivered inspite of many reminders.Aso the order is not going to be cancelled.More over when I called customer care number they weren't able to receive the same.

The worst site I have ever come across in my last 30 years use. Few things:
1. Wish list disappear many time.
2. Search (eg nandini goodlife" never take you any where.
3. Saved credit card even after expiry of that card cannot be removed even by customer care!

I placed an order for rice and some other groceries. This order got cancelled automatically after 1 day. Then I called customer care, they said to place a recorder. I did, but after 1 day also no delivery which was supposed to be done in 30-40 minutes. Then called the customer care and they said it will be delivered in 30 minutes. I waited for full day. Next day again they cancelled the order. When asked to customer care, they said due to technical issue it happened, please replace an order. What the heck. Who has so much money that they will keep on ordering and stuck their money with Jiomart and wait for cancellations to get refund after 7 days of cancellations. People don't have any other work or what? Worthless jiomart..

Since दिवाली delivery is very poor and from ईद it got worst like yesterday it showed delivery boy assigned today when i called he said order is cancelled then after half an hour it showed another delivery boy when i called him he also stated order cancelled now it is showing refund payment will be soon initiated

I have placed a prepaid order on 17th may 2026 regarding some grocery things and at the time of delivery I received message stating 1 item is out of stock, as it's a weekend day, I wasn't able to connect to customer service agent bt I initiated the complaint regarding the order and no refund message. Next morning when I contacted the customer service, I received a number to call customer service agent, first of all, the agent name is TRISHA, she is talking in a very bad English, it's been difficult to understand her first but somehow I managed, and when I asked her about the details of the refund, she gave the information but when I asked her about the other issue with the same order, she started guiding me how to raise a complaint which I informed her that I did. I tried telling her that I raised my complaint already bt she is not ready to listen, then I told her it's difficult to listen to you bcs there is so much of air voice coming from ur side either you are sitting in front of a fan or travelling so pls take a pause for minute or two and listen to me but what she did is literally shocked me, she mumble something bad words about me, abused me over a call,stating "गवार लोग, अनपढ़, पता नही कहा से आ जाते है सुबह सुबह दिमाग खाने, ". I can't mention abusive words here as it's really bad. It's her bad luck that I had good hearing capacity. So pls @jio try to retrain ur customer service agent properly and ask them to talk to customers properly and without using abusive words

Subject: Complaint Regarding Non-Delivery of Order Despite Continuous Follow-Up
Complaint No: 779006952264

Dear Customer Support Team,

I am writing to formally raise a complaint regarding my prepaid order which has still not been delivered despite continuous follow-up from my end.

Order Details:

Order ID: JM6A096111015EEBFFC5

Complaint Number: 779006952264

Customer Name: Austin Dsouza

Order Amount: ₹1858

Payment Method: Prepaid

The order was placed successfully and the payment was made in advance. However, even after repeated follow-ups, I have neither received the products nor received any proper resolution or update regarding the delivery status.

Additionally, I was informed during one of the calls that the site/system had been hacked, which is extremely concerning for customers who have already made payments online. This situation has caused significant inconvenience and frustration.

I request you to:

1. Provide an immediate update on my order status.

2. Ensure urgent delivery of the products or process a full refund without delay.

3. Clarify the reason for the delay and lack of proper communication.

Kindly treat this matter as urgent and resolve the complaint at the earliest.

Regards,
Austin Dsouza
Mobile: 9819524768