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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Purchased the SIM before our trip last year as we are long-time Abroad fans, so figured it was probably not junk. We travelled around Japan for 3 weeks - Osaka, Tokyo, Fukuoka, Kanazawa - and after tu... Ver más

Valorada con 5 estrellas sobre 5

Big fan of Chris and wanted to support him - the esim did not let me down. Between Tokyo, Osaka, Nara, and Kyoto, the connection performed admirably. I bought the unlimited 15-day and never experience... Ver más

Valorada con 5 estrellas sobre 5

Got the new expensive 5G ublimited subscription, and I was inpressed, not only did I had great speeds, kften surpassing local wifi in a hotel, but the signal was stable even in random mointan vilag... Ver más

Valorada con 5 estrellas sobre 5

Recently used it on my 3 week long trip to Japan and it was stellar! The setup was easy peasy. Connection was sublimely steady throughout the whole trip. Only spotty in typical areas like an elevator... Ver más

Información sobre la empresa

  1. Proveedor de servicios de Internet

Escrito por la empresa

Journey Japan eSIM is a Japan-focused digital SIM service made in collaboration with Chris Broad, one of Japan’s most respected and trusted travel creators. Using Japan’s top-tier local network, Journey Japan eSIM help travelers explore Japan with ease by providing fast data, simple setup, and strong nationwide coverage.


Información de contacto

4,8

Excelente

TrustScore: 5 sobre 5

261 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

Ha contestado el 75% de las opiniones negativas

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Valorada con 5 estrellas sobre 5

Worked exactly as described

Worked exactly as described. No problems at all. Easy to install and did not notice any loss in coverage.

10 de diciembre de 2025
Opinión espontánea
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Respuesta de Journey Japan eSIM

Thanks for the review! We’re glad to hear everything worked smoothly and that you had consistent coverage throughout your trip.

Valorada con 3 estrellas sobre 5

Simple to activate and easy to use

Simple to activate and easy to use, Data coverage was occasionally spotty and slow. I went for 2 and a half weeks on my first trip to Japan, travelling various locations on the golden route and off it. Despite having chosen an unlimited data plan it really didn't *feel* so unlimited as I noticed measurable slowdowns past a certain point in the day seperate from how busy it was around me. Also, if you expect to go to rural areas, As I spent a day in Kinchakuda, Saitama, don't expect your data to not cut out.

15 de octubre de 2025
Opinión espontánea
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Respuesta de Journey Japan eSIM

Thanks for taking the time to share your experience. We’re sorry to hear that the connection felt spotty at times and that the unlimited plan didn’t meet expectations throughout the day, especially in more rural areas like Kinchakuda.

Coverage and speeds can occasionally vary depending on location, network conditions, and congestion, and we’re always working to improve overall performance. If you ever run into issues like this during a trip, please don’t hesitate to reach out to our customer support team (support@jjesim.com). We’re always available and happy to help troubleshoot or find ways to get you the best connection possible.

Valorada con 4 estrellas sobre 5

Kyushu journey

I made 2.5 week journey, mainly focused on Kyushu region. Installation and taking the eSIM into use were quite effortless. Overall the eSIM worked fine.
There were some connecting issues once in a while in 'more remote places' such as Yufuin village, Kagoshima and Beppu. Also crowded locations (hotels (using wifi is better), Dotonbori, etc.) slowed down the connection quite a bit.

8 de diciembre de 2025
Opinión espontánea
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Respuesta de Journey Japan eSIM

Thank you for sharing your feedback! We’re glad the eSIM worked well for most of your Kyushu trip and appreciate your notes on connectivity in remote areas and crowded spots. We’re always working on improving coverage and service.

Valorada con 5 estrellas sobre 5

Hello team,

Hello team,
I used the 20g esim for my 2 week trip in Japan. I had no performance issues, no dramas using what's app to contact family, played heaps of pokemon go and still had heaps of data remaining when I left. Highly recommend and the service team are quick to sort out any problems if they arise.
Thank you.

22 de octubre de 2025
Opinión espontánea
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Respuesta de Journey Japan eSIM

Thanks for sharing your experience! Solid performance and Pokémon Go running strong is exactly what we like to hear. Appreciate the recommendation and the shout-out to our support team!

Valorada con 5 estrellas sobre 5

Great coverage and great value

I visited Japan in 2024 and with no knowledge of what products were available for data there, ended up spending more than £200 on small roaming data packages from my provider.

During 2025, I learned of Journey Japan eSIM, and bought the 50GB package before going away on this year's trip - at $49, or about £36, less than a fifth the price of what I spent last year.

If that alone had been the benefit it would have been worth it, but it was also faultless for the three weeks I was travelling. Great coverage, fast data, and totally reliable. Easy to set up too - I just switched from my existing eSIM to the JJ one when I landed, and it connected to the network immediately.

Several friends are going to Japan in 2026, and I will be recommending Journey Japan eSIM to all of them.

19 de noviembre de 2025
Opinión espontánea
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Respuesta de Journey Japan eSIM

That’s a huge difference compared to last year’s roaming costs! Thanks for sharing your experience, and for the recommendations. Instant connection on landing and reliable coverage throughout Japan is exactly what we aim for.

Valorada con 5 estrellas sobre 5

Best eSim option

Very easy to install and use. Was also very affordable. Chris Broad put his name on this product because it's actually good. I had never trusted eSIMs and always went with the physical SIMs until this year, and was pleasantly surprised to see how easy it was.

My one suggestion for anyone using it is to purchase slightly more data than you expect you'll need -- we underestimated how much we needed, but our hotel turned out to have bad wifi, so that ate into our data usage a lot. But It was easy for us to top-up our data via the eSIM website.

19 de noviembre de 2025
Opinión espontánea
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Respuesta de Journey Japan eSIM

So glad you gave eSIMs a shot and had a smooth experience! Great tip on opting for extra data, that definitely comes in handy when hotel Wi-Fi isn’t reliable.

Valorada con 5 estrellas sobre 5

A flawless experience

Easy to set up and no issues with coverage in Tokyo, Kyoto or Iseshi. When I visit next year I’ll definitely be getting another Journey Japan eSIM.
Thank you to Chris Broad for suggesting this one.

24 de noviembre de 2025
Opinión espontánea
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Respuesta de Journey Japan eSIM

We're thrilled to hear your trip went so smoothly! It's great to know Chris Broad’s recommendation hit the mark and that you had full coverage across Tokyo, Kyoto, and Ise. Can't wait to have you back on board next year.

Valorada con 5 estrellas sobre 5

We visited Japan in September and I got…

We visited Japan in September and I got a $50 plan for my wife and myself and it easily covered all our requirements for travelling around Japan. We went to out of the way places and tourists and it all worked fine. I’d highly recommend getting The in the travelling man in Japan thanks guys for a great trip cheers Dean.

1 de septiembre de 2025
Opinión espontánea
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Respuesta de Journey Japan eSIM

Thanks for the review! Covering both major spots and out of the way places is exactly what the plan’s built for, so it’s great to know it worked smoothly for you and your wife. Chris will be happy to hear it helped make the trip easier.

Valorada con 5 estrellas sobre 5

Easy setup

Easy setup, great connection everywhere. Didn't once have to worry about running out of data, or not being able to connect. Would definitely use again!

2 de octubre de 2025
Opinión espontánea
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Respuesta de Journey Japan eSIM

Thanks! Smooth setup and reliable connection everywhere is exactly our goal. We’ll be here whenever Japan calls again!

Valorada con 5 estrellas sobre 5

This was my first time using an eSIM…

This was my first time using an eSIM while traveling throughout Japan. Previously I used pocket wifi, but on my last trip the pocket WiFi company mailed me a locked device. I decided to do eSIM after that issue for less hassle and stress. The whole process was great. No standing in line at an airport to pick up a device, no need to continually charge another device, and full coverage everywhere I traveled.

The moment I switched my phone over to the eSIM, I had fast, reliable data for the whole trip. I traveled from Tokyo, to Hiroshima, matsuyama, imabari, and several other places without any drop in service. I plan to use this eSIM again on my future trips. 10/10 would recommend

7 de octubre de 2025
Opinión espontánea
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Respuesta de Journey Japan eSIM

Thanks for choosing us for your first eSIM experience. Skipping airport lines and extra devices while staying connected across Japan is exactly why we do this. Appreciate the 10/10, we look forward to getting you connected on future trips!

Valorada con 5 estrellas sobre 5

So easy to install and was ready to go…

So easy to install and was ready to go when we landed. My partner used a different well known company and I had better coverage than her in certain areas!

30 de septiembre de 2025
Opinión espontánea
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Respuesta de Journey Japan eSIM

We're glad the setup was painless and you were able to connect as soon as you landed. Also great to hear our coverage outperformed that other company's eSIM. Thanks for the great review, see you on your next trip!

Valorada con 5 estrellas sobre 5

Worked well from start to finish!

We used Journey Japan eSIM for our 4 week trip to Japan and it worked perfectly from start to finish. Set up was easy with no issues, and the cell service was excellent all across Japan (including more rural areas). Highly recommend to anyone coming to Japan, we found it to be very reliable and made travelling around much easier.

6 de diciembre de 2025
Opinión espontánea
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Respuesta de Journey Japan eSIM

Thanks for your review! Four weeks is a real test, so it’s awesome to hear it stayed solid from start to finish, even in rural areas. Reliable data makes getting around Japan so much easier, and we’re glad we could deliver.

Valorada con 1 estrellas sobre 5

Sorry to leave a one star review

Sorry to leave a one star review, my partner also purchased this same eSim and had a great experience.

We recently took a 22 day trip to Japan, so we each purchased this eSim.

My partner received their email with the activation info immediately, but mine did not arrive.

Once we arrived in Japan, I tried again to see if my email had arrived but it had not.

I had to react and purchase a sim in person from Narita Airport as I could not get in touch with Journey eSim reps.

I was finally able to get in touch with a rep 9 days later, and was informed that even though my activation email did not arrive, there was no system in place for returns or refunds. It's disappointing to lose money for a product I never received.

Again, my partner had the same eSim and it was great, I however did not receive the product in a timely fashion so I cannot rate the product highly.

31 de octubre de 2025
Opinión espontánea
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Respuesta de Journey Japan eSIM

Hi Jason,

Thank you for taking the time to share your experience. We’re very sorry for the stress this caused during your trip.

We reviewed your order and support logs to understand what happened. Our records show that your Journey Japan eSIM was successfully issued and the activation email was sent to the email address used at checkout within a few minutes of purchase. Unfortunately, it appears that the email did not reach your inbox at that time.

We first became aware of the issue when you contacted our support team nine days after arriving in Japan, by which point you had already purchased another SIM at the airport. Once notified, our team responded within about an hour and provided a direct link to your eSIM page so it could be installed and used immediately.

Because eSIMs are digital products and activation details are issued right after purchase and cannot be returned or verified as unused, our refund policy doesn’t allow refunds in this case. We understand how disappointing that is, but we do want to clarify for future customers that the eSIM was sent out correctly on our end and that we acted promptly to assist as soon as we were made aware of the issue.

If you’d like to go over the details or have any follow-up questions, please feel free to contact us at support@jjesim.com and we’ll be happy to help.

Valorada con 5 estrellas sobre 5

Went on a month long trip to Japan

Went on a month long trip to Japan this summer, which took us from Sapporo, in Hokkaida, to Osaka, to Kyoto and Tokyo, all the way through using the JJ eSIM, and never even had to think about it, because it just worked. Really fast and completely reliable.

7 de julio de 2025
Opinión espontánea
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Respuesta de Journey Japan eSIM

A full month of exploring Japan without having to think about your connection is exactly the experience we aim for! Appreciate the review, looking forward to getting you connected on future Japan trips.

Valorada con 5 estrellas sobre 5

Easy Setup and solid connection

After following the Abroad in Japan Youtube Channel for quite some time I decided to give the eSIM service a try and bought the 10GB plan a day before the flight to Tokyo. The setup took less than 5 minutes and after arriving at Narita Airport the eSIM worked right away. During my 2 week stay in Tokyo and the Kansai region I had no issues with reception. The price is pretty close to large eSIM competitors and since Journey Japan focuses on just one country instead of worlwide coverage it felt like the most reliable choice.

1 de noviembre de 2025
Opinión espontánea
Logotipo de Journey Japan eSIM

Respuesta de Journey Japan eSIM

Thanks for giving us a shot after following Abroad in Japan. Setting up in minutes and having it work straight away at Narita is exactly the experience we aim for, and focusing on Japan-only coverage is how we keep it reliable. Glad it served you well across Tokyo and Kansai!

Valorada con 4 estrellas sobre 5

We just got back from our trip to…

We just got back from our trip to Japan. We were researching eSims to see which one would be best for us, and it so happened that Chris announced their eSim a few weeks before we were set to leave. That made out decision easier.

Overall, it worked perfectly!
We were there for two full weeks.
I am not a streamer or have a need for tons of data due to work, but I do use social media apps, the internet and google maps. I ended up choosing the option of 10GB of data, since my husband used Google maps for us on his phone majority of the time, and I think I only ended up using about 8GB by the time we returned.

If you will be using Google maps on your phone a lot, and also staying two weeks, I would go with the plan that has 20 GB or the Unlimited plan.

I will say that there were a couple of instances where my husband and I both lost service entirely. Once when we were in Osaka, a couple of times when we were at Tokyo Disney Sea, and on occasion when we would be passing through a tunnel on the train.

What we noticed is that, during most instances we were in a huge crowd of people. Unsure if being in crowded places affects the service in some way? So I would just be mindful of that. The outage of service didn't last long, as soon as we were out of the group of people, or the tunnel, the service returned.

If we return to Japan in the future, I am sure we would get this eSim again.

16 de noviembre de 2025
Opinión espontánea
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Respuesta de Journey Japan eSIM

Thank you for the kind words and for sharing your plan recommendations. We're happy that we could help everyone stay connected and enjoy their trip! We're always working on improving, and we look forward to getting you connected on your next visit to Japan.

Valorada con 5 estrellas sobre 5

Highly Recommend

Have used JJeSim twice on two separate trips to Japan and will continue to do so in the future!

- Great constant connection
- Easy to set up (really simple how to provided by email)
- Decent price
- Some good little perks to use at NekoNeko / Big Echo / Lost Bar

15 de octubre de 2025
Opinión espontánea
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Respuesta de Journey Japan eSIM

Thanks for making us your go-to Japan eSIM! Reliable connection, quick email setup, and those bonus perks are all part of the experience we want travelers to enjoy. See you on your next Japan adventure!

Valorada con 5 estrellas sobre 5

It just works! No glitches. 10/10

I had never used an eSIM before and wanted super reliable cellular data for our 30 day trip to Japan. Journey Japan delivered. I was able to turn it on upon arrival at the airport easily. I turned both of our cell phones WHILE I was waiting in line at immigration. The instructions were clear and helpful. Having the ability to use my translation app work seamlessly was a super important lifeline, and we connected to good local networks consistently. Over 5 large cities and 30 days, I had functional cell data 95% of the time. I can’t understate how important the constant use of our phones were in Japan. This eSIM plan kept us connected!

19 de noviembre de 2025
Opinión espontánea
Logotipo de Journey Japan eSIM

Respuesta de Journey Japan eSIM

Awesome, this is exactly what we aim for! Easy setup at the airport, strong local networks across multiple cities, and dependable data when you really need it, especially for translation on the go. Thanks for trusting us for such a long trip, and for the 10/10!

Valorada con 4 estrellas sobre 5

Worked well for the week

Worked well for the week we were in Japan, competitive price, better gig offering for price, and great connectivity. Only critique or feedback is if there’s a way to have two phones share the gigs since neither my husband nor I came even close to using all 20gb per plan and that part feels wasteful (if combined we would’ve been at least half usage 😂). I don’t know if this would be possible so maybe some lower gb options for shorter stays even if all plans are for 30 days.

20 de marzo de 2025
Opinión espontánea
Logotipo de Journey Japan eSIM

Respuesta de Journey Japan eSIM

Thanks so much for your feedback! We’re glad the plan worked well and offered good value during your week in Japan. Next time, you could try setting up a hotspot so both phones can share the data. That might help make the most of your plan. We really appreciate your suggestions on lower GB options too and will keep them in mind for future updates!

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