Johnsons Wellness Opiniones 

261
TrustScore: 5 sobre 5

4,8

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Jake was fantastic. He was kind enough to give me a complete instruction of the hot tub, as when it was installed I had lots going on and didn’t retain the information that day. Jake was patient and... Ver más

Valorada con 5 estrellas sobre 5

Jake, the engineer who serviced our hot tub did a first rate job. He had an encyclopaedic knowledge of hot tubs and was able to correctly diagnose one or two issues we were having in a matter of momen... Ver más

Valorada con 5 estrellas sobre 5

I have to write in and commend Jake who installed my hot tub last year. He is so knowledgeable about the science behind getting the chemical balance right, as well as the actual operations of... Ver más

Valorada con 4 estrellas sobre 5

Poor after sales service. Unable to connect wifi since day 1 of installation. Contacted Customer Service to ask for someone to help. Acknowledged and said a technician will be in touch. Now 10 days... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Tienda de jacuzzi

Escrito por la empresa

Choosing the right hot tub for you can be a minefield with over 50 brands now available in the UK. Johnsons Wellis provide an exceptional choice of premium, European-made hot tubs from the largest hot tub manufacturer in Europe – Wellis Spas. As an established Wellis Premium Partner, we here at Johnsons are able to offer our customers not just the best offers available on Wellis hot tubs, but also the outstanding service to go alongside it.


Información de contacto

4,8

Excelente

TrustScore: 5 sobre 5

261 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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Ha contestado el 100% de las opiniones negativas

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4,8

Todas las opiniones

(261)

40 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Jordan and Dylan sorted it all out!

Jordan and Dylan arrived to set up our new hot tub, they were excellent throughout and very knowledgeable. Felt like they went to a lot of trouble to ensure everything was set up correctly including setting up the water treatment schedule etc. great experience today.

27 de marzo de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Excellent service from start to finish

Excellent service from start to finish. The delivery of the tub was as planned and Jake and Aaron were friendly and efficient. They walked me through the running of the tub and the chemicals as well as giving some great advice and tips. Thanks for everything.

26 de marzo de 2024
Opinión espontánea
Valorada con 3 estrellas sobre 5

A slightly bumpy road on installation day…

We purchased our hot tub from the Three legged Cross site through Kevin who was really good.
The installation team arrived on the day. Gareth was brilliant. He was very professional and despite hitting a few obstacles with his company he remained composed and very polite throughout. Gareth is an asset to his company and without him things could have gone very differently.
Yes, there were a few hiccups on the day but all in all a reasonable experience.
One thing I would mention to all potential hot tub buyers from Johnsons Wellness, if you use your own qualified electrician to install the electrics make sure that they are there on the day of installation. It is a very grey area that caused me some stress on the day and should’ve been brought to my attention at point of sale.
All sorted now and a very happy customer.

5 de marzo de 2024
Opinión espontánea
Logotipo de Johnsons Wellness

Respuesta de Johnsons Wellness


Hi Mr. Ingram,

Thanks for your feedback and please accept our apologies for any confusion regarding the requirements on the day of installation.

We’re glad to hear that you’re happy with the overall outcome though.

However, as customer satisfaction is of the utmost importance to us, one of the senior team will be giving you a call to discuss the matter in a bit more detail.

Kind regards

The Team at Johnsons

Valorada con 5 estrellas sobre 5

Nathan came out to fix my hot tub issue…

Nathan came out to fix my hot tub issue and was not only very good at his job but also a very friendly and personable guy.
He fixed my problem efficiently and kept me informed about what was wrong and how he was fixing it. First class.

25 de marzo de 2024
Opinión espontánea
Logotipo de Johnsons Wellness

Respuesta de Johnsons Wellness

Hi David,

Many thanks for this!

Nathan always aims to please and, like all of our technicians, has a great record for resolution.

We’re sure he’ll be glad to know that he can add another happy customer to his already impressive list!

Kind regards

The Team at Johnsons

Valorada con 5 estrellas sobre 5

Outstanding customer service

Ross came out to help with an emergency situation where Hot Tub would not run. He solved the problem quickly and then went out of his way to talk us through how to avoid this error in the future as well as tracking down a replacement filter while he was on site. Can’t thank him enough for his manner and professional standards.

21 de marzo de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Really impressed with jake and Gareth…

Really impressed with jake and Gareth professionalism. Came up against a leak but soon rectified the problem. Explained everything simply to us who are complete beginners. Great service from start to finish. Would highly recommend

29 de febrero de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

The People, Natalie & Henry

The people we dealt with made the experience a pleasure. Natalie in the Sales Office and Henry On Site. Both were very approachable and civil. All questions were answered clearly and succinctly. Both were helpful and incorporated humour in their discussions with us.
Any worries were alaid and the whole experience for us was enjoyable. Both these employees were patient, kind and very good at their different jobs.
We thank them and look forward to sitting in our garden room.

5 de febrero de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Delivery was a pleasure

Delivery of my hot tub today was a pleasure and all worked out without any issues. Irish Tony as he liked to be called did a great job. From guiding the hot tub into place with my crane driver, to setting it up and walking me through the chemicals a pleasure and with no headaches. Thanks to the team.

19 de diciembre de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

Hot tub installation

Jake and Joe installed our hot tub and after some initial issues getting it in past our meter boxes the installation went very well, both of them were very helpful and explained everything clearly, thank you so much

11 de diciembre de 2023
Opinión espontánea
Valorada con 4 estrellas sobre 5

Joe and Garf delivered the hot tub and…

Joe and Garf delivered the hot tub and set it up. They were pleasant and helpful and Joe explained the operation well. They were supplied with an incorrect cover lifter but managed to fit that as a temporary measure until the correct lifter can be supplied and installed.

29 de noviembre de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

Joe and Tony were amazing

Joe and Tony were amazing. Even though the electrician couldn’t come on the same day, they did everything they could to do settle the hot tub in. Lovely happy and cheery. An asset to Johnson’s.

28 de noviembre de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

Jake, Jordan and Gareth

Jake, Jordan and Gareth delivered the hot tub and were courteous, friendly and professional. They positioned the hot tub exactly where we wanted it and assembled the cover in situe. 100% recommend.

28 de noviembre de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

Hottub

Ross & Jack are absolutely brilliant.
Customer service was exceptional and these 2 lads sorted everything out for me.
Thank you so much!!

22 de noviembre de 2023
Opinión espontánea

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