join-eby.com Opiniones 

I spent the full amount to purchase rush next day shipping, and when I confirmed my order it said the package would arrive on time. It did not. The day that it was expected, I was notified that there was a shipping delay, for this birthday present. Needless to say, I was embarassed to not have a gift. The EBY customer service thought it worth saving the $30 and losing hundreds to a customer, and any that the customer would have recommended.

This is the worst company for online shopping. I ordered some of the items I saw on Instagram almost a full month ago and they just sent me a third “we’re sorry- your order has been delayed” so janky. They have never updated me unless I reached out to them and they have blatantly lied multiple times saying my “order is on the way”

Eby has been so wonderful to me I had to write a review. Especially their associate Rain. My bra ripped by the back, the Lucy bra, my return period had passed. I emailed them and they quickly said it would be no problem and to pick another color as that one was no longer in stock. They sent me all the options available and said I could take my time. All around great experience and gave me hope again for customer service as a whole.

Order was placed 3 weeks ago still nothing back and forth emails, certain colors were back ordered. This company is a sham will update if my order ever comes

Update: bra is mid at best

I knew I should have kept scrolling but after IG showing these bras over and over I was sucked in. Bought 2 bras and they are cheap and scratchy. Of course I can’t return them now because I wore them. Always risky ordering online bras sticking to Nordstrom’s moving forward.

My overall experience was magnificent! I love the bras and panties. I have large breast and I love the bras. They hold my boobs close to me and give me a beautiful shape in my clothes.
I only wear my bras twice and hand wash.
One of my bras ripped in the back and customer service was remarkable.
I sent a detail message and pictures. Pau the fit stylist was superb at what she does!
My bra was replaced in a week!
I also love the panties. Any one that stands behind their product and their customer base like EBY does will always have my business.
Candace

Quality of these bras is sad. Everything has a plastic feel, so I looked up “polyamide” and it is literally a plastic “fabric”. The mesh was cute looking, but having this fabric against my skin all day would not be comfortable. It felt suffocating. When I initiated the return for two bras at $50 each ($8 discount for something…) they offered me a $140 store credit instead. I’m sure many people take this offer as they charge you for shipping to return the order, but if I didn’t want to wear these bras why would I want more of them?? So stupid. All over IG so of course you will eventually break and try it but such a scam!

Bought one bra to try for fit and support. Fit, but no support. Charged me $8 to return the bra... Rip off Dont even try

The bra felt very generic. I have one of the same style from a different company that is much nicer. This one just felt cheap. Also the shipping is $7 for an item that weighs nothing and then you get charged $8 to return as well. I’m out $15 now.

Probably the worst experience that I've had to put up with in a long time the worst company that I've had to deal with after calling their department not once not twice but seven times and on their message system as well a good eight times on that so to contact this company it's been over 12 times at least being told to go away not their problem we don't want to know anything about it go away after they're the ones that have taken my funds out of my account zero customer service rude customer service
after they've they have gone into my account refused to give me my money back refuse to help me quite a disgraceful disgusting way to be treated which is my rights to have my money totally been ripped off $300 conducted themselves disgraceful for such a big company I have been trying
to deal with the stress off this them telling me not our problem go to the bank and sort this out when they're the ones that have taken my money out of my account total been ripped off not by the customers but by the company itself it's been so stressful to deal with this situation it's been quite disgraceful I'm so angry two months later I have not received my money back I will have to put a formal complaint in because what they've done is they're refusing to give me my money back I will be taking this further if I do not get my full refund putting in a formal complaint to ombudsman this company thinks they can just go in and do this

I wish there was 0 stars for this company. I purchased 3 underwear and 2 bras! I wasted my money! The underwear legs are stretched out and I contacted EBY I was told they don’t accept returns on underwear. I wish I had never bought anything from this company! Don’t waste your money!!

They charged me 15 USD restocking fee this is ridiculous
I am appalled - it’s a bra I should be able to try it on?? Not my fault it didn’t fit me
Will
Never purchase from them
Again

DO NOT purchase from Eby... their bra and panties set did not fit well or look near as good as in their photos AND the bra has no snaps so is very difficult to pull on and off over the head. Worse, when I sent back for a refund due to it not fitting, they took $20 off my refund without telling me and for a tiny pouch that certainly didn't cost $20 to ship. I am spreading the word on other sites as well.

The bras are junk. And the customer service is horrible. I bought a bra for $105 the day I received it I asked for return instructions. The only way to communicate with them is via email. I never got returned instructions. I asked for them several times over the next few weeks. Finally, I disputed my credit card and I was credited the amount. I threw out the bra because it was such junk. Then the company produced fraudulent information to the credit card company that they in fact have provided me return instructions. They are not located in US. There’s no way to phone them. They only operate through email do not order from this company, junk, junk, junk, and their dishonest.

Hugely Disappointed! Iam yet to receive my bra that was ordered almost a month ago. No updates on when it is coming and when you order it it say 5-7 business days. I have contacted the company but am yet to hear back. When your spending over $100 on a sheer bra that'd already a stretch but now I dont know if they even got my order, they definitely took my money... ill update if I ever receive it but at this point ill have to buy another bra to get me by.

never received the product, the re-sent it and again sent it to the wrong address. There is no customer service to call, text messages are not answered, email responses take days and they keep making mistakes. the worst online business that is a trap and scam.

The only thing that saves them from a 1-star review is that they did, in fact, process a refund and cancel my order. That said, communication and service is lacking, as is, it appears their ability to manage inventory. Ordered on 6/07 with expected delivery on 6/23. 6/22 showed my order as still unfulfilled. I sent an email to inquire on status, to learn 2 days later in response that they are out of stock. I requested cancellation of my order, via text (their suggested mode of communication). I also tried to call as customer service is “open” 6AM - 6PM EST. At 8:30 AM, I was greeted with a VM informing me they are not open until tomorrow. 5 minutes later, I received a message from my Shop app that my order had been canceled and a refund issued. So….maybe I dodged a bullet here. Sad, as the product looked good, but I’ll never know.

I ordered bras on 6/8 with a promise of delivery according to correspondence of 6/24. Today is 6/24/26 and supposedly they are preparing them to ship. Really? They are based in NY. How long could it take to ship these products. I don't care how much I like these bras, I will never ever order from this company again. This is ridiculous!

This company is running a total scam and in my opinion committing wire fraud. DO NOT BUY ANTHING FROM THEM UNLESS YOU DO NOT MIND LOSING MONEY!!!

A bra I ordered was lost in transit - after a long delay in shipping it - Eby did not respond to texts, communication directly through their web site or emails asking them to re-ship so I was forced to initiate a charge back through my credit card company.
Zero customer service, zero communication - do not trust this company!!!