join-eby.com Opiniones 

Placed an order 3 weeks ago. Still waiting. Emailed 2 weeks in asking for an update on my order, finally received a reply that one of the items was sold out and to reply with another choice. The item is still available on the website but ok, I reply with a 2nd choice. I finally get a reply a week after that that something else in my order is now out of stock. WTF is this company? I’ve send several emails, 9/10 go unanswered and no sign of anything being shipped.

My order kept getting delayed. After 3 weeks it arrived. The bra was HUGE. The straps, which are not adjustable, were at least 6 inches too long--- as in, the band was located around the bottom of my ribcage. The bra was beautiful. I realized it is a bralette, but there was literally ZERO support. Then it was hell trying to figure out how to return it, which was easy, but they charged me over $14 to return an $87 order! On top of that, they wouldn't let me write a review. Maybe you only get that opportunity if you don't return your purchase. Terrible company. A definite skip for me.

Do not buy from this company! I bought 4 bras and when I tried to return them I was offered $70/1 bra price and told it was Bogo thing! Nothing totaling what I spent! I know my bra size and I got that size. I’m a 34 D. I have no issues w/ other companies. No underwire left a gap in the front of the bra & the back design gave me back fat! I don’t have back fat but their product, t-shirt bra did. So bad!! Then I tried to return the crappy product only to be given the price of 1 bra or a store credit. Excuse me but I work hard for my money why should this company keep my money??? Take back your cruddy product! I’ll never buy from a company that steals money!!!

Measured exactly as shown on site. Bra too tight. paid for free returns. Then found out nope, only if exchanged. ordered a new bra larger size. had to pay for shipping again. Bra itself is at best, Ok. Customer service is horrible. Reached out several times and no response. Never again will I do business with this company.

Bras are fine but return, shopping and customer service is terrible. I placed an order and then when went back to look at it, it was not there. Thinking I might not have completed the order, I ordered again. Then when I went back to check, both orders were there! I emailed customer service and asked them to cancel the second order. NO RESPONSE. Received both orders. Want to return for refund, but their return portal does not work. Once again, I should have looked here before ordering, apparently other people have had the same experience.

These intimates feel like plastic. They don’t feel like they are worth the price. They don’t look at all like what you see on the models and they are NOT soft. If you are US size medium their mediums will likely fit you semi snug. The bras are scratchy, and you need pasties unless you purposely want it to be sheer and sexy. Depending on what you are going for. The bras feel like wearing burlap. I would suggest you take a pass on these so you’re not disappointed.

I like the bras and the sheer versions are very comfy and sexy. However, they need to focus on improvement in their shipping process. Takes way too much time to get your ordered items and the tracking is a waste of time to use. Not sure I will purchase again. Still waiting on second order placed on 05-10.

Shipment showed up timely but the return experience is awful. The return processing fees and lack of communication. Customer service is non-existent. Do not recommend. If you want a wireless bra try Soma, I love theirs.

After seeing my product out of stock, it came in stock according to the website.... now waiting three weeks and still not shipped.

5/14/2026
I have been a returning customer. I enjoy the bras + comfort. Placed an order on April 22,2026 - PIF. Received notification that I would have my order on or before May 7, 2026. Well that ship sailed and still nothing - checked on the site now saying unfulfilled. I sent an email to customer service. Could they at the very least reached out to me and given an explanation - and follow up with a refund?

I really wanted this company to work out. The advertising and branding pulled me in, and I ended up spending nearly $500 on products for my wife.

Unfortunately, it’s now been over 2 months and nothing has been delivered. Even worse, I’ve received zero meaningful communication from customer service despite repeated weekly emails, phone calls, and texts trying to get an update.

At this point, the issue isn’t just delayed shipping — it’s the complete lack of accountability or customer support afterward. Extremely disappointing experience and not one I can recommend to others.

I trusted their marketing, first mistake. Due to fit, I had to return since quality wasn't better than what I find at TJ Maxx 🤷‍♀️
The penalty charge for a return was too much IMObfor a first time buyer when they say you can open one package and not be penalized.

Material is rubbery. So disappointed!!
And they charged me 18$ to send the items back. Never purchase again. I would have tried a different product if the policy was different.
Total rip off!!

I purchased 2 bars after a lot of marketing on fb/ig. The bras arrived and one worked and the other didnt. I ordered based on reviews and the sizing chart on their site. The return process needs to be easier. I emailed per the guidelines (already slightly annoying) and then, when I didnt get a response the same day, I found the part on their website where I could get a retrun started.
Instead of an easy return, I had to:
pay $9 to return the bra
OR I could do an exchange.
So I "bought" another bra (a second of the one that fit in my orginal order) but instead of honoring the sale price on the bra, they just did an even exchange. I feel that that is taking advantage of the customer. Its a BRA- you need to be able to try it on. You dont penalize people by charging a restocking fee. And then when I went ahead with an exchange, you didnt honor the sale price on the bra I selected. I won't be ordering from EBY again.

The bras lack consistency in sizing, the underwear I just simply didn't like. The one star is for their return policy. First every item you're trying to return takes you through all these questions, trying to make you exchange not return. (just let me do this quickly, please!) then they charge you to mail it back and even suggest an additional $18 for a pick up to return it. No free returns? I will not be buying again. Feels like the return policy is unnecessarily rigid in a world where most companies make this part of the process easy peasy. Yuck!

I purchased three bras for $150 total had to return one. They have a terrible return policy which I didn’t look at before I purchased if you return an exchange that’s for free if you get a store credit they give you like 80% back in credit and if you just return, they charge you eight dollars and change to return plus like 10 more dollars taken off your return so you end up with hardly anything for returning I think they just rip you off and it’s a terrible policy and for the price of the bras they don’t even fit like they say they’re going to their advertising makes them look so great

This company is a JOKE, do not give them your hard-earned money. First, I ordered a set for Valentine’s Day and tried to cancel 10 mins after the initial order because I found out the set was going to come looking differently than the photo on the website. They changed the design for plus size bras, but that information is NO WHERE on the site, I had to find out through Instagram comments. I email them and they tell me they have no way to cancel the order and that I can pay the $8 to return it once it’s come. So ridiculous, wasteful, and scammy.

Fast forward to the set coming, I was pleasantly surprised at how cute and comfortable it was. I ate my words and kept it. I wear it three times, haven’t even washed it yet, and the bra begins ripping at the v of the neck, a $60 bra. I’m upset and fed up with their customer service at this point. I leave a comment on Instagram trying to warn others since they only post positive reviews on their website. Eby customer service reaches out asking for photos. I send them and received the most bs, lazy, insulting response I’ve ever gotten from a company in my life. Basically saying it ripped because I’m too big for the garment (according to their size chart, I’m not) and that I can pay to return it if I’m not happy. Mind-you, they reached out to me.

They sell cheap, poorly made products and then blame you when they rip. This is the worst company I’ve ever had the displeasure of dealing with and I urge anyone reading this to go somewhere else.

customer service will not respond to you, even when they're in the wrong. I purchased 4 bras in November 2025 and one arrived damaged (bent/lumpy cup). I emailed right away and never heard back. I've now tried to reach them four times in the last six weeks, and just gotten complete silence. It's atrocious.

This business is as shady as it gets. They say there is a 30 day money back guarantee but then won’t allow returns on anything you’ve purchased on sale. The bras I ordered are exactly the same in two different colors and the straps are skinny on one, thick on the other and the one with thicker straps had a noticeable difference in the cut of the cups as well. They don’t respond to emails and make you leave a message on the phone and the best part is that the website won’t allow me to leave a review. Now I’m out $82 because they aren’t up front about their return policy and are forcing an exchange or nothing. Total garbage company!

I ordered two of the same bra, the Champagne Mesh Bralette. I was very excited to find this item, and very disappointed once I received it. It was not as it appeared in the advertisement. I kept popping out on top. Unfortunately, in my excitement I cut the tags off of one, so I have to keep it. But I thought I would return the other. I was given the option to exchange and I thought I would give them one more try. So I ordered the Nude Relief Bra and had to add $11.49 to the $44.53 (half go total $89.05) I had already invested. Unfortunately, I wanted to return it. It also is not as expected. But if I return it I only get $11.49 back, not the full credit, $56.02. I wrote to their support and they verified that this is credit. So instead of getting a tiny refund of $11.49 I thought I would spend time writing a few reviews of my experience.

UPDATE! After I wrote them that I would write a few bad reviews another representative wrote me and said they would give me the FULL refund and sent me a link to return the bra via UPS. This is good news. Why isn't this standard policy? I gave them another star for this change.