join-eby.com Opiniones 

Don't buy from the company. It seems that the items are possibly done by a 3-D printer and fall apart in a few weeks. Also, they make return anything impossible and change you 8$ for the return and 19.95 for the pick up. You can't contact them by any means except a virtual assistant. It's a total scam.

UPDATE: I decided to change my review from 1-Star to 3-Stars. Once the Customer Care Team became attentive (after multiple emails and several days), they did make a sincere effort to not only hear my concerns but make right on a price discrepancy. They even went above and beyond to give more credit than I was hoping for. They also acknowledged some of my concerns with transparency and shared an interest in evaluating those concerns among their team. I hope they do look at ways they can continue to improve their communication as it is clearly a well loved company.

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First, the good - the bra I purchased is comfortable, though I didn’t find it supportive or flattering for a DD+ chest. A uni-boob/uni-blob is not exactly the look I’m going for. BUT I do think it’s a great option for smaller chest sizes.

Now, the 2 reasons for a 1 Star review.
1. The Customer Service is lacking. I sort of got an immediate response, and it was a kind response, but it came with the need for follow up. The follow up never came. So I followed up again twice, trying to get a resolve to my return concern. Crickets. I’m tired of businesses hiding behind bots and emails. At one point in my life, worked in Member Services (in a financial institution) for many years so I empathize with the hard and also the need for good service. It’s hard to support smaller businesses when they miss the point - customers matter.

2. Eby’s website doesn’t allow for anything less than a 4-Star review. I want transparency. I cannot believe I am the only person who finds their bras lacking adequate support. My reviews were not published. How many others were not published? I want transparency from companies I do business with. “Bad” reviews can be really helpful for customers. They aren’t necessarily a negative.

Like other reviewers, never received product. Wrote multiple times eventually asked for a refund. At first they responded and said they would look into it. Never heard back again. I'm going to have to get my bank to cancel the charge.

I loved the sheer bralettes and relief bra at first. They stretched out so badly after only a handful of wears that now they offer no support. I’m not a large woman, only a C cup, yet the straps are so loose I can’t wear the bras anymore. I reached out to customer service and I was told that there is nothing they can do since the tags are off. They fit so well at first so of course I had removed the tags!

I would give zero stars if I could. I have now been waiting for 2 week for an order to ship, when I asked to cancel EBY told me the policy is no cancellations once an order is placed. I have to wait for my product to arrive then request a return/refund. What a joke of a company. I have yet to hear back from customer service as they told me this order was esculated to their top priority....what a joke. There are so many complaints about this company. RUN!!

Never received product, customer service repeatedly ignored my many inquiries. The one they did respond to, they just kept providing my shipping info and saying that orders arrive within 14 days of placing the order. Do not shop here, it is a scam.

Placed an order on July 25, my order was expected to arrive on August 6. It is August 8 and there is no indication it was ever sent. When I went to check my receipt I was over charged for my order by $40. The math on my receipt does not add up. Sent them an email but I don't have confidence I will hear back. I need to dispute the charge with my credit card now.

ZERO CUSTOMER SERVICE

Bra broke apart at work on first wear!!! Do not buy! Terrible quality.

The first time I wore the relief bra the glue holding the band together disintegrated within 90 minutes. I was at work and my bra literally came apart without any way to fix it. No response from customer service for over 3 days. I've emailed two different places and also filled out their form online.

Never purchasing again.

The underwear was true to size and doesn't roll down and get stuck under my c-section shelf which has been the biggest win!! But the bras and customer service is another story. The bras feel like they have great potential except for the fact that they all ran way too big. I wanted to make sure the fit was perfect so I looked at their size guide and how to measure. The site says the bras run small so size up if you are in between sizes I did that and it was multiple sizes too big. I reached out to customer service and they were quick to respond and told me what size to try next and explained that the precision bra ran big but the site says they run small. I then tried to make an exchange and the size I needed was unavailable and I also couldn't return it for credit for whatever reason. The page wouldn't let me select any option and told me to reach out to customer service. I purchased this on a sale buy two get one free but the one I paid for isn't available for refund or exchange of any kind and it unfortunately was more expensive than the one marked as free which I weirdly enough am able to exchange. I was confused but tried to get help from customer service, I was met with an automated response that told me to do everything I had already done and to email the exact same email I had just emailed. Needless to say that is not great service when it comes to actually making the return or exchange. There must be a glitch on their site but they probably don't know because my emails are getting lost or ignored because of the automated responses. I did try to send another email twice with no response. If you are new to the sizing here I would definitely recommend buying one instead of buying into their sales. You might end up as dissapointed as I am if you do. Now I will go and use my oversized bra as a hat to keep my hair dry during this rainy Washington day.

I purchase a bra and wanted to return it because it did not fit nor did it live up to my expectations. I couldn’t do a return on line because they never sent me an email with my order number. I tried to call but they posted the wrong number on line. This is a scam. Don’t buy anything from them.

A few things to note. The order took a while to come, and I’m not sure why. The packaging was flimsy, the items were shoved in the bag, and there was no invoice. I tried on 1 bra. It was thin and “cheap” feeling and looking. I very rarely write a review, but felt compelled to this time. I wish the company well…

Trying to “re-schedule” or “cancel” a up coming order is not as easy as they try to make it seem. You cannot do it from within the account NO MATTER WHAT THEY SAY HERE ON TRUST PILOT. I’ve emailed the customer service team to cancel my account and if I do not hear back will have to resort to a chargeback-which is something I don’t wish to do but they are impossible to reach.

I DO NOT RECOMMEND THE SUBSCRIPTION

Terra Paige

I am obsessed with everything I have ever ordered from EBY! Their bras and panties are the best I've ever worn, I will never wear another brand again! Also, I love their mission and the impact my purchases make!

Amazing unique product in the world, wire free!!

These bras have been the best ones that I have found! They’re super soft, have no metal wires, and the colors are great! As someone with a bigger chest, these bras have been great! They offer me support and I don’t even feel like I’m wearing a bra! I also just signed up for their panty subscription and can’t wait to get my first box!

Barely notice I'm wearing a bra! I love feeling lifted but not constricted. The functionality is amazing. I can wear the same bra to work, a kids function, and a night out. I own three: support bra, only bra, and the wireless bralette. All wardrobe essentials!

I tried the sheer bralette and the only bra and LOVE them. These bras help me feel good about my size; I am 32-34 B and sometimes have gaps in the cup or extra fabric. Not only do I feel like these bra conform to my support needs but they make me feel confident. The only bra has no wires and has light removable cups depending on your needs. I’ve never had this kind of support with a no wire bra- it’s just amazing! The sheer bralette is so comfortable, beautiful and truly sexy (the husband likes it!). I want more colors! Thank you Eby!

Great product! Feels like second skin. The fabric is so soft and it's incredible how a product can provide so much support without having wires. The panties are also great, I wear them with my leggings all the time and they are completely seamless.

Obsessed! This is the best bras and undies I've ever worn. It is insanely comfortable, extremely versatile, and fits perfectly in my life. I feel more confident and supported, and that's all I really need! LOVE the subscription program, it's like they know exactly when I need it!