Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información

Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información

Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

We decided to pave the small frontage of our Victorian mid-terrace with porcelain tiles and near exhausted ourselves as we were complete paving beginners ! We definitely didn’t want an exhausting grou... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

As a director of J.Priddice Groundwork’s Ltd, we’ve been using joint it for our porcelain paving grout for well over a year now and by far the best product we’ve used to date. Highly recommend.... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Used this product last year after a few long exchanges with the owner / co-owner who was extremely helpful explaining exactly what base it needed / how to apply / etc etc. It's pretty easy to use and... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

First, I asked a great many questions about the Joint-It Simple product before buying the 140 lbs. and consistently received timely responses and helpful information from Natasha and the technical t... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Proveedor de materiales de pavimentación
  2. Mayorista de material de construcción

Escrito por la empresa

Welcome, Joint-It is the leading manufacturer of jointing and stone care products for patios and driveways. Our bestselling jointing compound is Joint-It Simple which is suitable for use on all natural stone & porcelain patios. Manufacturing in Ireland and distributing to 10 countries worldwide, we aim to create premium quality products with an excellent service. If you have any technical queries, please do not hesitate to contact us on info@jointit.com.


Información de contacto

4,8

Excelente

TrustScore: 5 sobre 5

197 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

Así usa esta empresa Trustpilot

Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.

Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 5 estrellas sobre 5

Amazing Joint-it

Used Joint-It Simple on our back patio,
Contacted the Company before I applied the product, and after I had applied the product, unbelievable response both times and I believe it’s definitely the best product of its category on the market,
Would recommend this company and its products 100%
Thank you Joint-It

20 de mayo de 2024
Opinión espontánea
Logotipo de Joint-It

Respuesta de Joint-It

Hi Jonathan, thank you for your review. We are thrilled to hear this positive feedback about our product and service. Providing support before, during and after application is of utmost importance to us, and you're very welcome to reach out anytime you have any questions at all.

Valorada con 5 estrellas sobre 5

Grout-It Simple - Really Good

I am a DIYer. I laid two random pattern sandstone patios recently, one North facing the other South. I prepared the patios for grouting with "Joint-It Simple" by following the instructions provided by manufacturer. I was worried as the sand/cement mix I used to bed the paving was not as weak as recommended - I used around 1:4/5 whereas "Joint It" recommended 1:6 I believe. This weaker mix was suggested in order to allow water to drain away from the joints when applying the grout and therefore allow the grout to dry and set. Having read the poor reviews as well as the good reviews for this product I though I might have a problem. This proved not to be the case. Having made sure the surface was thoroughly cleaned and sealed (tried not to seal the bottom of the joints), I then blew all debris out from the joints and wet the sandstone. I kept the sandstone and grout wet continuously whilst grouting but tried to avoid pooling of water in the joints as much as possible. I have used 4 buckets of "Joint-It Simple" and await another. I found it so simple to use - I did make sure I compacted the product into the joints by thoroughly tamping in with my brush, and it did take me longer than the experts would have taken. End results are great! The remaining grains brushed off the surface of the patio when the grout had dried enough for me to do this. The grout to the North facing patio did take longer to set than the South facing but both set, and I am delighted with the way both of these patios look with this grout. I also felt reassured that the customer service was meant to be really good should I have had any problems.

18 de junio de 2024
Opinión espontánea
Logotipo de Joint-It

Respuesta de Joint-It

Hello S Mcl, thank you so much for taking the time to share such a detailed review. We are thrilled that you are so happy with the end result. Customer satisfaction is extremely important to us, and you are always welcome to contact us if you have any questions or concerns. Enjoy your new patio!

Valorada con 5 estrellas sobre 5

Joint-It Simple- Fantastic product and superb technical support

Fantastic product and superb technical support. Instructional videos are great. I had a couple of post installation queries about care and maintenance. Advice and guidance provided by Gary at Joint-It was extremely clear and helpful. Would definitely use again

24 de mayo de 2024
Opinión espontánea
Logotipo de Joint-It

Respuesta de Joint-It

Hi Michael, thank you for taking the time to share your experience. It's great to hear your positive feedback about our product and customer service. We are delighted to have been able to assist you.

Valorada con 5 estrellas sobre 5

Great product

Gary was great to deal with on our project, very knowledgeable. Fantastic product, definitely will get using JointIt on future projects.

8 de mayo de 2024
Opinión espontánea
Logotipo de Joint-It

Respuesta de Joint-It

Hi Liam, thank you for your review. We are delighted to hear this positive feedback about our jointing product and service. Feel free to get in touch anytime, we're always available to assist.

Valorada con 5 estrellas sobre 5

Repointing with joint it …

There is a guy called Garreth hickey that works for joint it and I have to say
He knows how to look after his customers
I rang him with a problem that I was having in regards to repointing my Indian sandstone with joint it
All is sorted tks to him 👍👍👍
Nick
Whitethorn park

7 de mayo de 2024
Opinión espontánea
Logotipo de Joint-It

Respuesta de Joint-It

Hi Nick, thank you for your fantastic review! We're delighted to hear that you had such a positive experience with Garrett, and that your issue was resolved. We strive to go above and beyond with every single customer and it makes us proud when we receive this kind of feedback. Enjoy the lovely weather!

Valorada con 5 estrellas sobre 5

Excellent customer service

Went onto the joint it website as this is what my landscapers used to grout my patio. I had a lot of questions and Lauren kindly answered them all and agreed to send out a free sample of their sealer for me to try. Very happy with the customer service received. Please note I haven’t tested the product yet, but the service was very good so far. I’m sure the product will match. I will leave a further review once applied.

24 de abril de 2024
Opinión espontánea
Logotipo de Joint-It

Respuesta de Joint-It

Hi Steve, thank you for taking the time to review us! We're thrilled to hear that our customer support, especially from Lauren, has been a positive experience for you. We trust that you will be just as happy with the product for many years to come. Please do let us know how the sample works out for you, once you have tried it. All the best.

Valorada con 5 estrellas sobre 5

Joint it simple

Went online to the website had online chat said they would phone me shortly,received phone call within 30mins spoke to Gary who was very polite and helpful explained in detail what was the best way for me to proceed.

18 de abril de 2024
Opinión espontánea
Logotipo de Joint-It

Respuesta de Joint-It

Hi Audrey, thank you very much for your great review. We are delighted that we were able to help. We are always available to assist before, during, or after your project, so please do reach out if you have any further questions. Hope you have a great weekend, and all the best with your project.

Valorada con 5 estrellas sobre 5

Excellent product & support

I used their grout on my patio and I'm very happy with it. It has maintained its colour, not cracked or broken, with no weeds coming through.
The technical advice from their rep was useful and he went above and beyond to help me. I will use again and I would recommend to a friend.

11 de octubre de 2023
Opinión espontánea
Logotipo de Joint-It

Respuesta de Joint-It

Hi Gerard,
Thanks so much for taking the time to leave this review. We are delighted to hear this wonderful feedback about our product and team. Hope the weather improves soon so that you can start enjoying your patio more ... come on Summer!

Valorada con 5 estrellas sobre 5

Excellent product from Joint-it

We purchased the grey joint-it product for an outdoor project with cobble stones a while back and not only is this a very high quality product it was also one of the most user friendly products we have used in years, the finish on the joints was top class.
Also I love the fact that this is an Irish local business and with that came excellent costumer service from a team of experts. We ran a little short of product to finish the job and Garrett from joint-it was so kind and helpful to sort us out, even delivered it to our door step.
I would highly recommend this product and I will be definitely be doing business with Joint-it in the near future.

17 de enero de 2024
Opinión espontánea
Logotipo de Joint-It

Respuesta de Joint-It

Hi Juliana, thank you so much for your excellent review! We are so delighted to hear this positive feedback about our product and service. We really aim to go above and beyond with every single customer and it really makes us proud when we receive this kind of feedback. Hope you have a great weekend.

Valorada con 5 estrellas sobre 5

Can’t recommend them highly enough

Can’t recommend them highly enough! First up the product is fantastic, it genuinely does what it says on the tub!!! So easy to use, watch the YouTube video as a great guide, and it looks fantastic when it’s down.
Add to this the customer service I received was as good as you can get, they actually care and treat you as a human!!!
Superb, use this, it’s brilliant gear.
I would post pics if I could to show how good it is and how good it looks!
Thank you

15 de diciembre de 2023
Opinión espontánea
Logotipo de Joint-It

Respuesta de Joint-It

Hi Paul, thank you so much for taking the time to share your positive experience with our product and customer service! We're thrilled to hear that you're enjoying the fantastic results of our product and found it easy to use with the help of our YouTube video guide. We really appreciate your kind words, and if you ever need any further assistance, please don't hesitate to get in touch.

Valorada con 5 estrellas sobre 5

Going the extra mile…

Joint-It stands out for its exceptional customer support. When I faced challenges with our paving project, I reached out to Joint-It for guidance. The level of support and detailed advice I received was outstanding. Their team, especially Gary, demonstrated a remarkable commitment to assisting me, offering insights and advice without any pressure to make a purchase. Their expertise in this field was evident, and their eagerness to share it made my experience incredibly positive. I am thoroughly impressed with their service and would wholeheartedly recommend Joint-It to anyone.

30 de noviembre de 2023
Opinión espontánea
Logotipo de Joint-It

Respuesta de Joint-It

Hi Will, thank you for your glowing review! We're thrilled to hear that our customer support, especially from Gary, made your paving project a positive experience. We appreciate your review and look forward to assisting you again in the future.

Valorada con 5 estrellas sobre 5

Joint it on porcelain

I use joint it simple all the time great product easy to use iv started to use it on porcelain lately much easier and cleaner than grout

6 de noviembre de 2023
Opinión espontánea
Logotipo de Joint-It

Respuesta de Joint-It

Hi Christopher, thank you very much for your glowing product review! We're thrilled to hear that you enjoy using Joint-It Simple for your patio jobs.

Valorada con 5 estrellas sobre 5

Great product and customer service!

Wanted to let others know what a great product the bond-it patio grouting is. Very easy to use, professional finish and no weeds or crumbling bits 3 years on! I liked it so much i recommended it to my elderly uncle (82yrs old) who wanted to replace the poor mortar joints on his patio. He had a technical query so i contacted the company by email and facebook message to ask their advice. In under 2hrs I had a responses on email and FB messenger asking for my phone number so a technical advisor could call me and explain a few things. Blown away, imagine that, a helpful phone call instead of another text! It was the technical director who called me within the hour. He had first hand knowledge of the product as hed used it on hundreds of landscaping products. He was incredibly friendly and gave very clear advice on how to correct the installation error. He had a couple of anecdotes that made me laugh out loud too. Made my day.
Great company, great product! Would not use anything else!
Well done you lot! You are one in a million.😊😊😊

26 de octubre de 2023
Opinión espontánea
Logotipo de Joint-It

Respuesta de Joint-It

Hi Gaynor, thank you for your fantastic review! We're thrilled to hear that you not only liked our product but also had such a positive experience with our customer service. If you ever need assistance in the future, don't hesitate to reach out. Thanks for choosing us!

Valorada con 5 estrellas sobre 5

Joint-It Porcelain Epoxy Grout - Works Really Well!

I was the first user in the United States. We have a patio constructed of 2 ft x 2 ft porcelain slabs that are ~ 1/2 in. thick. The original builder used polysand to grout the joints, but, owing to the thinness of the slabs, the polysand did not hold and we sought an alternative grouting method.
My search led me to Joint-It and their new Porcelain Epoxy Grout, which comes in a dual extrusion tube with mixing nozzle. After extensive email and phone interactions with the kind folks at Joint-It, we ordered the product, along with the cordless electronic applicator gun, protective wax and assorted small joint finishing tools.
After a test run to familiarize ourselves with the operation of the applicator we proceeded to thoroughly clean the old polysand from the joints. The edges of the slabs were cleaned as well and a coating of the protective wax applied within 15 min of epoxy application (as per instructions). The actual application was very, very easy and the finishing tools provided smoothed the epoxy evenly in the joints. Finally, after the epoxy had cured, the provided scraper easily removed the excess epoxy grout to leave a sharp, professional edge.
I cannot say how pleased I am with this new product. It is so easy to apply and the finish is quite attractive. It will withstand power washing and is UV resistant, mold/mildew-resistant and colorfast. I can attest that the product sets rock-hard.
In short, this product works exactly as advertised and I feel we now have a durable joint compound that will allow us years of low-maintenance enjoyment of our patio.
I have only positive tings to say about the folks at Joint-It. They were with us every step of the way constantly available for questions and advice to insure we were successful.
Normally I might be skeptical of a "first" use of a new product, but in this case it performed better than I expected. I also had 2 professional stone masons on site, assisting with the application and they both agreed that the ease of use and the final finish and "look" were of very high caliber.

It's a win in my book.

4 de octubre de 2023
Opinión espontánea
Logotipo de Joint-It

Respuesta de Joint-It

Hi Dixon, we want to sincerely thank you for such a comprehensive positive review of Joint-It Porcelain Epoxy Grout. We are delighted that the product exceeded your expectations and that you are so happy with the result!

Valorada con 5 estrellas sobre 5

Positive customer service experience

I had reason to contact this company recently after using their joint-it grouting product to finish off a patio which I had laid for my son. Unable to complete the whole job in one go I stored some unused grouting product in the tub provided but unfortunately had not read the storage instruction and did it totally wrong causing the product to harden. I contacted the company and was exceptionally impressed by their prompt response and kind understanding and actions to help me complete my project. I have also got to add that this product is absolutely fantastic and easy to use with a very professional finish won’t use anything else in future and have also learned to read instructions properly many thanks

18 de septiembre de 2023
Opinión espontánea
Logotipo de Joint-It

Respuesta de Joint-It

Hi David, thank you for taking the time to share your experience with our company. It's fantastic to hear your positive feedback about product and customer service. We are delighted to have been able to assist you.

Valorada con 5 estrellas sobre 5

Joint It Paving Grout

I used Joint It paving grout (beige) for my new Indian Sandstone patio.
It was recommended by my builder, it was so easy to use as you sweep it between the slabs and it hardens really well, I would highly recommend it and use to again

28 de julio de 2023
Opinión espontánea
Logotipo de Joint-It

Respuesta de Joint-It

Hi Martyn, thank you very much for this review. We are delighted you are so happy with the product.

Valorada con 5 estrellas sobre 5

replacement for geofix pointing!

i recently removed geofix from my existing patio as it basically turned to muck!
i opted for joint it as my new laid patio my builder used this product and have been impressed so i got 2 tubs of dark grey.
my wife and I re done our patio i would say 2 people would be the preferred method. it was an absolute doddle and bought a wee pointing tool off Amazon to make a nice finish.

2 days layer the joint it product is turning really hard and I have every confidence it will last well

2 de septiembre de 2023
Opinión espontánea
Logotipo de Joint-It

Respuesta de Joint-It

Hi Brian, this is amazing feedback - thank you very much for taking the time to share it with us.

Valorada con 5 estrellas sobre 5

Joined up thinking by Joint it!

I recently contacted Joint it with a query about algae growth and general cleaning. I was contacted within just a couple of hours and the information given was so helpful and detailed. Gary is extremely knowledgable and generous with this knowledge. I received a follow up email which detailed the information I was given and the products I required. I look forward to putting his advice and the products, once purchased to the test. I was amazed that the actual owner of the company would take the time for something quite trivial. First rate service I will say!

31 de agosto de 2023
Opinión espontánea
Logotipo de Joint-It

Respuesta de Joint-It

Hi Campbell, thank you for taking the time to leave such a wonderful review. We are delighted to have been able to help you.

Valorada con 5 estrellas sobre 5

Treating customers the way you would like to be treated yourself !Works wonders - Thankyou .

The query that I had was met with such a friendly ,helpful and professional way .
Very impressed and grateful .

Heartwarming is the word that comes
to mind !
Thankyou ,
Farrell McKeon .

23 de agosto de 2023
Opinión espontánea
Logotipo de Joint-It

Respuesta de Joint-It

Hi Farrell, thank you for leaving such a kind review, we really appreciate it. It was a pleasure to assist you.

La experiencia Trustpilot

Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.

Las empresas pueden solicitar opiniones a través de invitaciones automáticas. Esta opiniones, etiquetadas como verificadas, tratan sobre experiencias genuinas.

Más información sobre otros tipos de reseñas.

Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.

Más información sobre el proceso de revisión de Trustpilot.

8 consejos para escribir buenas reseñas.

La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.

Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.

Leer más