A very prompt and professional service from the JR team, who had driven up from Dartford to do the job - pigeon nest removal, netting installation around solar panels & overall roof cleaning. 3 very p... Ver más
La empresa ha respondido
Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información
Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información
Consulta las opiniones de los clientes
Had mesh put round our solar panels, great job , cleaned all the panels .as well would definitely recommend .
La empresa ha respondido
Absolutely fantastic customer service from Andy. Very helpful and informative and stuck to his word. He managed to swiftly resolve the situation at hand despite the miscommunication. Thank you Andy... Ver más
Horrendous. RIP of merchants. Charged me £130 for sealing a leaking gutter pipe . Had paid for cleaning of gutters , bracket checking and the leak . No gutter cleaning , no bracket checking and two da... Ver más
La empresa ha respondido
3,9
Muy bueno
63 opiniones
No consta que haya invitado a opinar recientemente
Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas
Ha contestado el 100% de las opiniones negativas
Suele tardar más de 1 mes en responder
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
Had mesh put round our solar panels
Had mesh put round our solar panels, great job , cleaned all the panels .as well would definitely recommend .
18 de agosto de 2026
Opinión espontánea
Respuesta de Jrcleaning
We’re delighted to hear you’re pleased with the solar panel mesh installation and panel cleaning in Swindon. It was a pleasure carrying out the work for you, and we really appreciate your recommendation of JR Cleaning.
Thank you for choosing us!
JR Cleaning
Dissapointing.
I chose JR Cleaning based on their positive reviews, which made what followed all the more disappointing.
After booking, they failed to attend on three separate occasions. The first was because a neighbour's door was open, which required me to notify multiple neighbours and rearrange. The second appointment came and went with no show and no communication whatsoever. The third was cancelled via a personal text from their operative on the morning of the appointment, citing an internal miscommunication about staffing.
Throughout this process, I had to repeatedly chase for updates, notify my neighbours multiple times, arrange council furniture collection, and take significant time out of my schedule, all for a service that was never delivered. Calls to the office frequently went unanswered or dropped, and emails were slow to receive responses.
I eventually had to cancel and find an alternative contractor. When I sent a formal complaint requesting confirmation of cancellation with no fee applied, given it was their failure, not mine, I received no response.
I have no doubt their operative Mike was capable, but the office administration is chaotic and unreliable. I would not recommend JR Cleaning to anyone who needs a service they can actually depend on.
11 de mayo de 2026
Opinión espontánea
Respuesta de Jrcleaning
Hello, I’m genuinely sorry for the experience you had with JR Cleaning. I have reviewed the booking history and can see that, following Mike’s initial visit, we failed to provide the reliable service and communication you were entitled to expect.
You should not have had to rearrange your plans, repeatedly notify your neighbours, chase our office for updates and then receive no response to your cancellation request. Regardless of the circumstances surrounding each appointment, the overall handling of your booking fell below our standards, and I take responsibility for that.
For clarity, your booking is cancelled and no cancellation fee will be charged. We are reviewing our booking and communication procedures to prevent this happening again. I appreciate this does not undo the inconvenience caused, but thank you for bringing it to my attention.
Jamie
Owner, JR Cleaning
Job well done
The team ( two lads) turned up at 0900 on the day as requested.
It was explained to me what they were going to do. Showing me the standard of netting they were using to make my solar panels secure from the birds that had set up home over the past years. With in minutes of getting their equipment on the ground they started on the roof. Although they were offered a cup of tea they refused and continued to secure the panels.
It took them about two hours to complete the job.
As I said they secured the panels. Cleaned the roof gutters of bird droppings ( got a bag load) Washed down the panels.
Over all the whole thing was professionally done.
Cleaned up after them. We couldn’t have asked for a better service.
Received the receipt of payment with our 10 year guarantee.
Would highly recommend JR Cleaning.
5 de agosto de 2026
Opinión espontánea
Respuesta de Jrcleaning
Thank you so much for taking the time to leave such a detailed review! ⭐
We’re delighted to hear that you were happy with the service from start to finish. Our team always aims to be professional, thorough, and respectful of your property, so it’s fantastic to know that everything was completed to your satisfaction.
It was a pleasure to help with the pigeon nest removal, solar panel netting installation in Northumberland.
Thank you again for choosing JR Cleaning and for recommending us. Your kind words mean a lot to the whole team!
A very prompt and professional service…
A very prompt and professional service from the JR team, who had driven up from Dartford to do the job - pigeon nest removal, netting installation around solar panels & overall roof cleaning. 3 very polite and helpful lads worked hard in the heat to complete the job and tidied up well after themselves. Result looks great, and while not perhaps the cheapest outfit, they do the job properly, and that’s what counts.
11 de agosto de 2026
Opinión espontánea
Respuesta de Jrcleaning
Thank you so much for your fantastic review! ⭐
We really appreciate you taking the time to share your experience with JR Cleaning. It was a pleasure to help with the pigeon nest removal, solar panel netting installation and roof cleaning in Cheshire.
Our team always works hard to make sure the job is completed properly and that everything is left clean and tidy afterwards. We’re especially pleased to hear that you’re happy with the final result!
Thank you for recognising the team’s hard work, especially in the heat, and for your kind comments about their professionalism and helpfulness.
We truly appreciate your business and your recommendation. Thank you for choosing JR Cleaning!
Absolutely fantastic customer service…
Absolutely fantastic customer service from Andy. Very helpful and informative and stuck to his word. He managed to swiftly resolve the situation at hand despite the miscommunication. Thank you Andy.
Paul was amazing. He was early, friendly, efficient and got the job done and in good time. He gave me good advice in regards to the problem (if it was to present itself again) My kitchen looks great Thank you Paul.
Thank you both again☺️
23 de julio de 2026
Opinión espontánea
Excellent work
I contacted J R Cleaning to find out about having my monocouche rendering, my block paving and my patio cleaned. Michael and Nathan arrived on Friday 26th June and commenced work with Michael returning on Monday 29th to sand and seal the block paving.
The results of their hard work are astounding. My rendering looks like new. The patio and block paving look as though they've just been laid. Excellent work.
29 de junio de 2026
Opinión espontánea
Respuesta de Jrcleaning
Thank you so much for your wonderful review! We're delighted to hear how pleased you are with the results. Michael and Nathan will really appreciate your kind words. Thank you for choosing J R Cleaning, and we look forward to helping you keep your property looking its best in the future.
JR Cleaning
A great, all-round experience
Booking the job was easy, being asked pertinent questions beforehand. They turned up in good time and got straight on with the job. Explaining any issues found and how they were to be rectified. Price was as quoted. This was for gutter cleaning and a repair (of one of the gutters) for a known issue I had notified them about beforehand.
23 de junio de 2026
Opinión espontánea
Respuesta de Jrcleaning
Thank you for taking the time to leave such a positive review. We're delighted to hear that you found the booking process straightforward and appreciated the communication before and during the job.
JR Cleaning
Could not be happier with the work
Could not be happier with the work. Bird proofed my solar panels and cleaned them so now they look as good as new. Highly recommend.
18 de junio de 2026
Opinión espontánea
Respuesta de Jrcleaning
Thank you for your fantastic review!
Bird-proofing is a great way to protect your solar panels, and we're glad we could get them looking as good as new with a thorough clean. Your recommendation means a lot to us, and we truly appreciate you taking the time to share your experience. Thanks again for choosing us!
JRCleaning
Fantastic service
Fantastic service. Dan & Nathan cleaned my astro turf & patio so thoroughly- including disinfecting & clearing pigeon droppings safely- that I genuinely didn't know it could look so green & clean!!
They were friendly, hardworking & professional experts, who take pride in their work & were punctual & pleasant.
Victoria in the office was quick to respond & very helpful. Great service all around- I wouldn't hesitate for a second to recommend.
17 de abril de 2026
Opinión espontánea
Respuesta de Jrcleaning
Thank you so much for your kind words! We’re absolutely delighted to hear how pleased you are with the results. Dan and Nathan will be thrilled to know their hard work made such a difference to your astro turf and patio—it’s always our goal to leave everything looking its very best.
We’ll also be sure to pass your lovely feedback on to Victoria, who will really appreciate the mention. Providing friendly, professional, and reliable service from start to finish is something we take great pride in, so it’s wonderful to hear that reflected in your experience.
We’re also pleased to share that we’re carrying out more work in the Hitchin area, so it’s great to be able to extend our services locally.
Thank you again for your recommendation—it truly means a lot to us!
The JR Team are first rate
The JR Team are first rate. The operational staff are thorough and professional.
Victoria, the administrator, is kind, professional and diligent. She is very reassuring in the process of booking an appointment and always keeps you aware of any delays on the day of the appointment.
If you need your guttering mended or cleaned do use JRCleaning.
9 de abril de 2026
Opinión espontánea
Respuesta de Jrcleaning
Thank you so much for your kind words and thoughtful review! We’re delighted to hear that you had a positive experience with our team.
It’s great to know that our operational staff met your expectations with their professionalism and thoroughness. Victoria will be especially pleased to hear your feedback—she takes real pride in making sure everything runs smoothly and that our customers feel reassured throughout the process.
We truly appreciate your recommendation and look forward to helping you again in the future!
Best regards,
The JR Team
Delighted with JR Cleaning
Delighted with JR Cleaning. They cleared all the moss from my block paving and brick wall. It all looks like new now! They came on time and did a really fantastic job. I would definitely recommend them.
20 de marzo de 2026
Opinión espontánea
Respuesta de Jrcleaning
Thank you so much for your kind words! We’re delighted to hear how happy you are with the results. It’s great to know the block paving and brick wall are looking like new again.
We always aim to be reliable and deliver the highest standard of work, so your feedback really means a lot to us. Thank you for choosing JR Cleaning and for your recommendation—it’s truly appreciated!
Cleaned the roof very well and it looks…
Cleaned the roof very well and it looks nearly like new
25 de marzo de 2026
Opinión espontánea
Respuesta de Jrcleaning
Thank you for your great feedback! We’re really pleased to hear that you’re happy with the roof clean and that it’s looking nearly like new again.
We truly appreciate you taking the time to share your experience—it means a lot to us!
5* Service!!
Recently had my gutters cleaned by J R Cleaning. The lady on the phone was very helpful and professional and the work was carried out to an exceptional level. Would highly recommend!
26 de marzo de 2026
Opinión espontánea
Respuesta de Jrcleaning
Thank you so much for the 5-star review! We’re delighted to hear you were happy with our service from start to finish.
It’s great to know our team made a positive impression and that the gutter cleaning was carried out to such a high standard. Your recommendation really means a lot to us—thank you for choosing J R Cleaning!
Great service
Great service, arrived on time and did the job well. Spotted some additional problems that needed work and added them on without complaint!
2 de febrero de 2026
Opinión espontánea
Respuesta de Jrcleaning
Thank you for your great feedback! We’re really pleased to hear you were happy with the service and that everything was completed to a high standard.
Our team always aims to be thorough, so we’re glad we could spot and take care of those additional issues for you as well. We truly appreciate your support!
Bad customer service and disorganised
Arranged a site visit which was missed. The second visit was cancelled. The third visit the man arrived but couldn't fix the gutter. Told me the office would send a quote. Have been sending multiple emails to get the quote and repair done. Wasted 6 weeks trying to get anything out of them. Avoid, they are very disorganised.
15 de diciembre de 2025
Opinión espontánea
Respuesta de Jrcleaning
We sincerely apologise for the missed and cancelled appointments, as well as the delay in providing your quote. We completely understand how frustrating this must have been, especially over such a long period of time.
Since your experience, we’ve made significant changes within the company, including bringing in new staff and management, to improve our organisation, communication, and overall service standards.
Thank you for your patience, and again, our sincere apologies for the inconvenience caused.
No Show......
I booked a gutter repair and was given a date and time. I phoned the day before to check that JR Cleaning were still coming, and at the time booked. This was important, as I was going especially to the property for this work to be done. One hour after the appointment time nobody had arrived. I phoned JR Cleaning who said they'd get back to me . They didn't. I've had a wasted morning.
26 de noviembre de 2025
Opinión espontánea
Respuesta de Jrcleaning
We’re very sorry to read your review and for the frustration this situation has caused you. Having an appointment confirmed and then not attended—especially when you made a dedicated trip—is understandably very disappointing.
We regret that you did not receive a follow-up call as promised, and that your time was not respected on this occasion. This falls short of the standards we expect from our team.
Since then, we’ve made changes within the business, including introducing new staff and management, to strengthen our communication and ensure appointments are handled more reliably going forward.
Thank you for your feedback—it helps us improve, and we’re sorry again for the inconvenience caused.
Awful customer service
Awful customer service. Had to follow up 5 times to try and get a quote. Young girl was very rude on the final conversation. Avoid at all costs.
30 de octubre de 2025
Opinión espontánea
Respuesta de Jrcleaning
We’re very sorry to hear about your experience and genuinely disappointed to read your comments. This is not the level of customer service we aim to provide.
We sincerely apologise for the lack of communication and the difficulty you had in obtaining a quote. We are especially concerned to hear about your interaction on the phone, as this is not reflective of how we expect our team to speak with customers.
We have recently introduced new staff and management to improve both our communication and overall customer experience, and your feedback highlights why these changes were needed.
Thank you for bringing this to our attention, and again, we’re sorry for your experience.
We contacted JR Cleaning because they…
We contacted JR Cleaning because they were local and had good reviews. Our solar panels had become quite dirty over this year and their performance had dropped somewhat. When I rang the office they were very helpful and were able to give me an appointment in 2 days time. The gentleman came on time and was able to carry out a very thorough clean of the panels on both rooves. He used long ladders at the front and our orangery roof enabled access to the rear array. The job was very professionally carried out .He used special extendable brushes with hose attachments and the water went through a filtration system to remove particulate matter ,thus avoiding water marks when dried. We would thoroughly recommend JR cleaning . The Lawrences Hextable
16 de octubre de 2025
Opinión espontánea
Respuesta de Jrcleaning
Thank you so much for your detailed and positive review! We’re thrilled to hear that your solar panels are now clean and performing better.
It’s great to know that our team was able to provide a prompt appointment and carry out the clean professionally, using the appropriate equipment and techniques. We really appreciate your recommendation and your kind words—it means a lot to all of us at JR Cleaning.
Thank you again for choosing our services!
Wish I had checked reviews first !!!
I run a site of 40 bungalows and flats and required a quote for carrying out the moss removal to the roofs. A date was booked in but was subsequently cancelled on the day they were due to attend. No alternative date given so it was left for me to chase and book.
A second date was given, this time, no cancellation, they just didn't show up which is unforgivable so I have taken my business elsewhere.
I WOULD URGE YOU TO DO THE SAME, They don't deserve it !!
3 de octubre de 2025
Opinión espontánea
Respuesta de Jrcleaning
We’re very sorry to hear about your experience and completely understand your frustration. Missing two scheduled appointments without proper communication is unacceptable, and we sincerely apologise for the inconvenience and wasted time this caused.
We recognise that this situation fell far below the standards we strive to uphold. Since your experience, we have made significant changes, including introducing new staff and management, to improve our organisation, communication, and reliability.
While we understand you’ve taken your business elsewhere, we appreciate your feedback as it helps us ensure this does not happen again. Again, our sincere apologies for the disruption caused.
Exceptional service.
29 de septiembre de 2025
Opinión espontánea
Respuesta de Jrcleaning
Thank you so much for your kind words! We’re thrilled to hear you were happy with our service.
Your feedback is greatly appreciated and motivates our team to continue delivering exceptional results. Thank you for choosing JR Cleaning!
La experiencia Trustpilot
Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.
Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.
Más información sobre el proceso de revisión de Trustpilot.
La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.
Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.