JR Gas & Water Pty Ltd Opiniones 

819
TrustScore: 5 sobre 5

4,9

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

These guys are the best for any plumbing work! Highly reliable, reasonably priced, and they never compromise on quality. This is my second time using JR Gas and Water, and once again, I’m extreme... Ver más

Valorada con 5 estrellas sobre 5

We are very satisfied with the supply and installation of our Powerwave 200L heat pump by JR Gas and Water. The plumber arrived on time at 7:00 AM, and the electrician had the unit fully connected and... Ver más

Valorada con 5 estrellas sobre 5

We have just had a new Envirosun M9 200L Heat Pump Hot Water system installed by JR Gas and Water. We’re very happy with the new system which is far superior to our old electric storage unit, both in... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Had my old Rheem heat pump replaced by this pump. JR Gas and water installer (Jordan) was on time professional informative and all round very excellent and all installed and working within 90 minutes.... Ver más

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Información sobre la empresa

  1. Fontanero
  2. Servicio de reparación de electrodomésticos
  3. Gasista
  4. Empresa de energía solar

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Your local hotwater and gasfitting specialists.


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4,9

Excelente

TrustScore: 5 sobre 5

819 opiniones

5 estrellas
4 estrellas
3 estrellas
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1 estrella

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4,9

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(819)

52 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Highly recommended

Highly recommended! JR Gas and Water is a matter-of-fact company, therefore trustworthy. Chris Chand and his workmate installed an OS water filter for me. Their service was remarkable: well-mannered, friendly and thorough. I will absolutely use this company again.

10 de julio de 2025
Opinión espontánea
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Respuesta de JR Gas & Water Pty Ltd

Thank you for your kind words! It's wonderful to hear that the team were able to make a positive impression with their attentive service. We're always here to assist whenever you need. Looking forward to helping you again in the future!
- The Team at JR Gas & Water

Valorada con 5 estrellas sobre 5

Gas water replacement

Best experience ever, with JR Gas and Water.
Our 18 yr old Gas hot water system decided to leak internally.
After researching and receiving several quotes on same Rinnai system installed, we saved over $1100. other quotes ranged from $3327-$2828 after discounts.
Communication with JR Gas and Water 5 star. From quote to install less than 24hours.
Josh our installer was quick, polite and explained everything. Josh is an absolute asset to your company

8 de julio de 2025
Opinión espontánea
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Respuesta de JR Gas & Water Pty Ltd

Thank you for the glowing review! We're so glad we could help you save over $1,100 and get your new Rinnai system installed within 24 hours. We are pleased to know that Josh delivered excellent service—he’ll be stoked to hear your kind words! Please reach out in the future if you require any assistance.
- The Team at JR Gas & Water

Valorada con 5 estrellas sobre 5

Hot water system (Heat pump iStore 180L) installation

I just wanted to share my positive experience with JR Gas and Water. Recently, our hot water system failed over the weekend, and I reached out to them for a quote. I was pleasantly surprised when I received a detailed quote just on Sunday.

They were incredibly responsive and arranged the installation of a heat pump hot water system (iStore 180L) in just two days. Their quick communication made the process seamless.

Additionally, I found their pricing to be very reasonable compared to other quotes I received. The installation was carried out by Isaiah and Joshua, who were not only professional but also very clean and tidy in their work.

Overall, I am very happy with the service and will 100% recommend JR Gas and Water for plumbing needs. Their fast response and convenient communication really stand o

11 de junio de 2025
Opinión espontánea
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Respuesta de JR Gas & Water Pty Ltd

Thank you for your great feedback! We're so pleased to know you had a great experience with us! Knowing our team made the process smooth for you really makes our day. It’s wonderful to hear that our service and pricing were satisfactory. We truly appreciate your high recommendation!
- The Team at JR Gas & Water

Valorada con 5 estrellas sobre 5

Purchased a hot water system to replace leaking system

Purchased a hot water system to replace leaking system. Very quick turnaround, chose 5 day option and was installed the next day. Advice before purchase was also extensive and valued. Price was very competitive and cheaper than most. Joshua was the installer and he was friendly, great and did a very neat job of the install. Would recommend this company for hot water system installs.

10 de junio de 2025
Opinión espontánea
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Respuesta de JR Gas & Water Pty Ltd

Thanks for the great feedback! We're glad the quick turnaround, upfront advice, and competitive pricing hit the mark. We appreciate your recommendation. If you have any further needs or questions, please don't hesitate to reach out. - The Team at JR Gas & Water

Valorada con 5 estrellas sobre 5

If I could give them 10 stars

If I could give them 10 stars I would, every aspect of their communication and installation was friendly but professional, and was not just good but exceptionally great at the absolute best price. I went through the website "Installed Today" read the Terms & Conditions and left a question about the location of the Hot water system in the laundry, well, Jarrod from JR Gas and Water phoned me in a very short time and answered my question and felt very reassured, so after the call I got straight online and booked and paid for the Dux 315lt hot water system, a valve kit to suit and installation. Shortly thereafter I got a receipt email, and one from JR to set an install appointment time the next day. The next morning at 8am the delivery guy came with the hot water system and valve kit, JR came at around midday at the appointed time phoning me in advance to tell me they were on their way. Joshua [J C] and Charlie [C S] were friendly and professional and although being young men, the job they did was outstanding, I could not be happier with the workmanship and the outstanding service and communication I got from beginning to end. Additionally I save hundreds of dollars for the H/W System, valve kit and installation. Yes, I shopped around, after getting the best online price for the Dux 315 lt. System, I phoned the store that advertises they will beat it by 10%, after hours of being on "hold" and talking to untrained staff, I finally got someone who could do the deal, the best they could do was MATCH the price of just buying the Hot Water System and not include delivery, what a frustrating waste of time that was.
I know good quality and service when I see it, until I retired I spent years as a professional handyman working in the Brisbane CBD.

5 de junio de 2025
Opinión espontánea
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Respuesta de JR Gas & Water Pty Ltd

Thank you for your fantastic review. It is great to know that every part of your experience with us was satisfying, and we truly appreciate your detailed feedback. It’s fantastic to hear that both our team and services met your expectations. Thank you for choosing us and for sharing your positive experience! We look forward to assisting you again in the future. - The Team at JR Gas & Water

Valorada con 5 estrellas sobre 5

Rinnai 250L 3.6kw Steel - Great Experience

We had the Rinnai 250L 3.6kw Steel Hot Water System installed. It has made the hot water in our old house 100% better as our last system was long overdue for an upgrade. The services provided by JR Gas & Water was honestly a stand out amongst our experience with previous trades. If you want a Company that does everything for you without hassle- including working out what type of new system you may need - this is the Company for you. I had an ancient hot water system in need of replacement and had no idea where to even start. I sent through photos to the team and filled out the online forms and within a day I received a response. The plumbers and electrician showed up when they said they would (which in my experience is rare for tradies), carried out the work and gave me a run down at the end to make sure I understand everything. The electrical work was less than anticipated and they even reduced the fee without my asking. I can now understand why they have the reviews that they do - it really is a streamline service that produces good work.

3 de junio de 2025
Opinión espontánea
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Respuesta de JR Gas & Water Pty Ltd

Thank you for sharing your valuable experience. We appreciate your feedback and are pleased that our team's efforts met your expectations. If you have any further needs or questions, please don't hesitate to reach out.
- The Team at JR Gas & Water

Valorada con 5 estrellas sobre 5

Vulcan DUOMAX 160L install by Isaiah & Sean

We recently had a Vulcan DUOMAX 160L hot water system installed by JR Gas & Water, and we couldn’t be happier with the entire experience. From start to finish, the process was smooth, professional, and efficient.

Isaiah and Sean, the tradesmen assigned to the job, were fantastic. They arrived on time to our home in Sunnybank, were polite and respectful, and clearly knew exactly what they were doing. The installation was completed quickly and with great attention to detail — they even took the time to explain how the new system works and answered all of our questions.

The Vulcan DUOMAX 160L is working perfectly, and we’re already noticing the benefits of reliable hot water and improved energy efficiency. We’re extremely impressed with the workmanship and customer service from JR Gas & Water, and will definitely be recommending them to friends and family.

Thanks again to Isaiah, Sean, and the JR team for a job well done!

15 de mayo de 2025
Opinión espontánea
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Respuesta de JR Gas & Water Pty Ltd

Thank you for the detailed review! We’re thrilled to hear that your experience from quote to completion was smooth, professional, and efficient. We truly appreciate your recommendation and kind words. If you ever need anything in the future, we’re just a call away.
– The Team at JR Gas & Water

Valorada con 5 estrellas sobre 5

JR Gas & Water provides professional…

JR Gas & Water provides professional service with great value. Their automated online system is easy to use, with clear instructions and helpful follow-up reminders. Joshua, the plumber, was skilled, reliable, and thorough. The whole process was smooth and well-organised—highly recommended!

14 de mayo de 2025
Opinión espontánea
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Respuesta de JR Gas & Water Pty Ltd

Thank you for your valuable feedback! We're so glad you found our online system easy to use and appreciated the clear communication and follow-up. We're committed to providing a smooth, well-organised experience from start to finish, and it's wonderful to know we met that goal. Thank you for the recommendation!
– The Team at JR Gas & Water

Valorada con 5 estrellas sobre 5

Thank you for a great job

JR Gas & Water installed a Rinnai B20 continuous flow gas hot water system in place of a storage system at my town house yesterday. A complicated exercise to dig up tiles and concrete to relocate pipes, but managed brilliantly by Joshua and Kris who worked an extremely long day to get the job done. A shout out to them for their work. The process of organising a quote was quick and easy, even with extra steps that required a site visit. Mostly done online, including approval of a good price for the unit and installation. JR coordinated all tradies, included the electrician, to get the job done promptly including a tidy up at the end. This was critical for me, with a body corporate to critique the end appearance. As a result, we had hot water flowing by end of the day; the hot water cylinder and other rubbish gone; and I expect much lower gas bills. Thank you, JR Gas & Water.

12 de mayo de 2025
Opinión espontánea
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Respuesta de JR Gas & Water Pty Ltd

Thank you for the detailed and thoughtful review! We’re so glad to hear you were happy with the installation of your Rinnai B20 continuous flow system, especially given the complexity of the job. Joshua and Kris will really appreciate the shoutout for their hard work —they take great pride in delivering results, even on the tougher jobs.
We're here if you need anything in the future, and we hope you enjoy the savings and efficiency of your new system!
– The Team at JR Gas & Water

Valorada con 5 estrellas sobre 5

Really a great service!

Really a great service I have received so far in regards to electrical stuff! Call-up fee is very reasonable compared to those above $200 and you can choose the time urgent or not for the economic reason and based on your need. Technician had great support when he countered something he was not sure and found solution and get things done quickly. Will definitely refer to family and friends when needed.

16 de abril de 2025
Opinión espontánea
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Respuesta de JR Gas & Water Pty Ltd

Thank you for your kind words and feedback! We're so pleased to hear that you found our service great value and appreciated the flexibility in choosing an appointment time that suited your needs and budget. It's also great to know our technician was thorough, resourceful, and efficient in getting the job done right.
Your recommendation means a lot to us, and we're grateful for your support. If you or your family and friends ever need anything, we’re just a call away.
– The Team at JR Gas & Water

Valorada con 5 estrellas sobre 5

Recommend JR Water & Gas

Really good experience from the guys at JR Gas & Water! Was a bit sceptical with the volume of reviews but they are the real deal. Had a good chat with Charlie when I met with him and I think the reason why these guys do so well is that they enjoy their jobs and it shows in their work. Would recommend these guys to anyone. Boys accidentally cut the aircon drain that was going along the old system but you get that with the big jobs. Purchased a "Rheem MDc AmbiPOWER 280L Heatpump Top Mount" for reference.

30 de abril de 2025
Opinión espontánea
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Respuesta de JR Gas & Water Pty Ltd

Thank you for the honest and thoughtful review! We're really glad to hear your experience was a positive one. Thank you for your recommendation, and we hope your new Rheem AmbiPOWER 280L heat pump serves you well. If you need anything else in the future, we're always here to help.
– The Team at JR Gas & Water

Valorada con 1 estrellas sobre 5

Found JR Gas on check a trade

Found JR Gas on check a trade. I formed them of what another plumber had told (Shower pump needs replacing) JR asked for photos of pump, didn't think anything of it at the time! Was told "Yes he could replace it". JR Gas came out and didn't even check the pump just came with a smaller one, fitted it...left my floors wet with water, didn't clean up after himself, and left us with the shower still NOT working (after paying him nearly £400) Had call him back because we still had no shower! Only to be told there was another £100 call out out fee!!! He came back out and said our filter needing cleaning (So was not the pump and paid for this! You would of thought he would of diagnosed the problem on the first visit?! He advised me to buy a new shower valve and it doesn't matter if it's the wrong type as he would just fit it "upside down" (Truly shocking)!! He cleaned and replaced the filter and it's still NOT working properly!!! So, I would say....Stay away from JR Gas!! Total cowboy plumber.

13 de marzo de 2025
Opinión espontánea
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Respuesta de JR Gas & Water Pty Ltd

I think you have found the wrong Business. We dont use checkatrade or whatever it is, we are in Australia so don't sell in pounds and don't do showers.

Valorada con 5 estrellas sobre 5

Good price

The were a good price compared to other companies and did the job well

1 de mayo de 2025
Opinión espontánea
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Respuesta de JR Gas & Water Pty Ltd

Thank you for your kind words! We're glad to hear you're happy with your new hot water system and the installation. We appreciate your trust in us and are always here if you need anything in the future.
– The Team at JR Gas & Water

Valorada con 5 estrellas sobre 5

New hot water system

I’m so happy and satisfied with JR Gas and water, happy for my new hot water system and can have hot shower. Jarred provided prompt responses and great service. their price is reasonable too.

24 de abril de 2025
Opinión espontánea
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Respuesta de JR Gas & Water Pty Ltd

Thank you for your valuable feedback. We appreciate your trust in us and are always here if you need anything in the future.
– The Team at JR Gas & Water

Valorada con 5 estrellas sobre 5

Best plumbers around Brisbane/GoldCoast

Kris from JR gas and water plumbing was amazing, he was prompt very informative definitely knew what he was doing, we had water in no time!
Also can’t say this enough, Jr gas and water were by far the cheapest plumbers around Brisbane/Gold Coast, from start to ordering our system online to finishing installing the product they did an absolute fantastic job.
Highly recommend these guys for all your plumbing needs.
Thanks a whole heap

11 de abril de 2025
Opinión espontánea
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Respuesta de JR Gas & Water Pty Ltd

Thank you for your valuable feedback. Your satisfaction is very important to us, and we appreciate your positive review. If you have any further needs or questions in the future, please don't hesitate to reach out.
- The Team at JR Gas & Water

Valorada con 5 estrellas sobre 5

I recently had a new hot water system…

I recently had a new hot water system installed by JR Water and Gas, and I couldn’t be happier with the experience. From the initial inquiry to the final installation, everything was handled with outstanding professionalism.

Communication was prompt and clear, the team was highly efficient, and the technicians were knowledgeable and respectful. They arrived on time, worked quickly and cleanly, and answered all my questions with patience and care. The pricing was also very reasonable and transparent—no hidden surprises.

It’s rare to find a company that combines quality, reliability, and great customer service all in one, but JR Water and Gas truly delivered. I highly recommend them and will definitely be using their services again in the future.

10 de abril de 2025
Opinión espontánea
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Respuesta de JR Gas & Water Pty Ltd

Thank you for sharing your positive experience. We appreciate your feedback and are pleased that our team's efforts met your expectations. If you have any further needs or questions, please don't hesitate to reach out.
- The Team at JR Gas & Water

Valorada con 1 estrellas sobre 5

Poor Risk Awareness & No Accountability After Dangerous Installation

I engaged JR Gas & Water to install a hot water system and advised them at the time that I had a dog on the property. Despite this, they installed the electrical cable in exposed, low-level plastic conduit — fully accessible to my dog. Days later, my dog chewed through the conduit, exposing live wiring. We were extremely lucky he wasn’t electrocuted and killed.

When I raised this serious safety issue with the company, they took no accountability. They insisted the installation was compliant and refused to rectify it — even though AS/NZS 3000:2018 requires protection against foreseeable mechanical damage during “normal use,” which in this case included a dog they were aware of.

They deflected responsibility, despite having photographic evidence of the damage and knowing a pet was present. No advice or warnings were given at the time of install about the conduit being unsuitable for pets or suggestions to use safer materials.

I’m now having to escalate the matter to the relevant regulatory bodies due to the lack of concern for safety and unwillingness to resolve the issue. If you're a pet owner — or simply expect a tradesperson to assess risks and stand by their work — I’d recommend looking elsewhere.

20 de marzo de 2025
Opinión espontánea
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Respuesta de JR Gas & Water Pty Ltd

We completely reject the claims made in this review and consider them to be misleading, unfair, and an inaccurate reflection of the work carried out.

Your hot water installation was completed in accordance with current electrical safety standards and using industry-standard materials and methods. This exact installation setup is used in over 100,000 compliant installations annually in Queensland — including homes with pets — without incident.

Your claim of “exposed live wiring” is not only false but directly contradicted by your own photo, which clearly shows no exposed conductors, no visible damage at the time of install, and no safety issue created by our team.

Importantly, your previous system had a loose, unsecured cable hanging even lower to the ground, presenting far greater mechanical risk — yet your dog never chewed that. The idea that our professionally installed, securely fixed, triple-insulated cable posed a greater risk is simply not credible.

We were never advised that your dog had a tendency to chew cables — a serious behavioural risk that any responsible owner would disclose prior to works. Simply saying “I have a dog” is not sufficient. That’s no different to saying “I have children” and expecting us to assume they’ll tamper with electrical gear, or saying “I have a car” and expecting us to plan for someone crashing into the hot water system — both of which are more common damage causes than dogs chewing newly installed conduit.

You stated the damage occurred “days later,” yet the system was installed between March 13–15, and you did not report any issue until April 6 — more than three weeks later. If this truly was as serious as claimed, and your dog was exposed to risk, it would have been reported immediately. This raises the question: Was the incident truly a few days later, or is this simply an attempt to shift responsibility well after the fact? The photos, the delay, and the seriousness you're now claiming simply do not align.

Your installation included:

A triple-insulated, hardwired electrical connection

Securely clipped conduit at compliant height

A dedicated RCBO safety switch, providing active protection

All work was carried out exactly in line with the Terms and Conditions you agreed to at the time of purchase. The damage described is the result of a site-specific environmental factor that no installer could account for without it being disclosed.

There is no fault, no non-compliance, and no negligence on our part. Based on the timeline you’ve provided and the nature of the damage, this appears to be less an installation issue and more a matter of owner neglect. In fact, based on the content of your emails and review, this may be something more appropriate for the RSPCA to follow up on, given your own admission that the animal was left in a potentially hazardous environment without supervision or containment.

We take the reputation of our business seriously and do not accept baseless accusations, false narratives, or attempts to shift blame when the facts clearly show otherwise.

Valorada con 5 estrellas sobre 5

Great dealings with JR Gas and Water

I have never organised an installation of this type before, through on-line sources, but was very happy with the thoroughness and simplicity of the procedure dealing with JR Gas and Water. Throughout the entire quoting and installation I was kept fully informed by Jarred at JR and all questions answered.
From quote to completion it only took a couple of days.

Sean, the installation tech was brilliant. He turned up at the appointed time and was most efficient in his work. He ensured that the job site was left in a clean and tidy.
Many thanks Sean for a great job well done !

25 de marzo de 2025
Opinión espontánea
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Respuesta de JR Gas & Water Pty Ltd

Thank you for taking the time to provide your review. We're pleased to hear that the entire process, from quoting to the completion of your new continuous gas hot water system installation, met your expectations.
Your satisfaction is crucial to us, and we appreciate your kind words. If you have any further needs or questions in the future, we're here to assist.
- The Team at JR Gas & Water

Valorada con 5 estrellas sobre 5

I recently had a gas hot water system

I recently had a gas hot water system installed by JRGasAndWater, and I couldn’t be happier with the service. From start to finish, they were professional, knowledgeable, and efficient.

The installer arrived on time, explained the entire process clearly, and ensured that everything was set up safely and correctly. Their attention to detail and commitment to quality work were truly impressive. They also took the time to answer all my questions and provided helpful maintenance tips.

The installation was completed promptly with minimal disruption, and they left the area clean and tidy. The new system works perfectly, and I’m already noticing the benefits in terms of performance and energy efficiency.

If you’re looking for a reliable and skilled professional for your hot water system installation, I highly recommend JRGasAndWater. Exceptional service at a fair price!

20 de marzo de 2025
Opinión espontánea
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Respuesta de JR Gas & Water Pty Ltd

Thank you for your detailed review and high recommendation! We're thrilled to hear that you had a positive experience with the installation of your gas hot water system. Our team strives to provide professional, knowledgeable, and efficient service, and it sounds like we hit the mark. If you need any further assistance or have more questions in the future, we're here to help.
- The Team at JR Gas & Water

Valorada con 5 estrellas sobre 5

Good experience with JR Gas & Water

Good experience with JR Gas & Water. Had a gas hot water unit that had failed after 16 odd years. Their portal system for getting quotes, approving, appointments and payment made it a straight-forward process. Connor was our installer, got straight into it, made simple work of the process. Thank you!

13 de marzo de 2025
Opinión espontánea
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Respuesta de JR Gas & Water Pty Ltd

Thank you for sharing your experience. We're pleased to hear that our online portal system made the process straightforward for you, from obtaining quotes to final payment. We aim to provide a hassle-free service that simplifies each step for our customers, and your feedback confirms that we are on the right track. If you have any further needs or questions in the future, we're here to help.
- The Team at JR Gas & Water

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