Excellent in all aspects from use of website, to ordering, to receiving the delivery. Lovely products which were well packed. I would highly recommend True Origin.
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Consulta las opiniones de los clientes
My order to True Origin was despatched fairly promptly, and arrived in good condition, well protected by internal packaging and a strong, reusable box. I am trying some new products this time, and ex... Ver más
True Origin is a really great, inspirational company. The product range includes various original items, eg pineapple jam (which makes an amazing filling for a sponge cake incidentally!), sweet & sa... Ver más
I discovered true origin some time ago when it was Just Trading Scotland - all my interactions have been positive - a lovely company to deal with and super products - a pleasure and a source of joy... Ver más
Información sobre la empresa
Escrito por la empresa
True Origin Foods works directly with a network of smallholder farmers and producers in the global south to source the finest ethical foods.
Información de contacto
True Origin, PA3 4BT, PAISLEY, Reino Unido
- 01412550901
- info@trueorigin.org.uk
- jts.co.uk
4,9
Excelente
768 opiniones
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All arrived safely and was what I was…
All arrived safely and was what I was expecting
28 de octubre de 2024
OVER PACKAGED!!…
Why on earth did you use so much packaging?
The original box is adequate AND it would have been useful to have an invoice in the box, especially as I am sharing with a friend!!
8 de noviembre de 2024
Respuesta de True Origin
Hi Helen,
Sorry to hear you are disappointed with your order. If we had sent out your tea in the original box your product would not have arrived intact. Delivery vans have multiple packages of various weight and your tea would have been damaged in transit as the tea does not have a lot of weight to it and can be crushed very easily. I am sure if that had happened you would have been equally unhappy. All our packaging is recyclable and can be used again. We take care to ensure what you receive is as advertised.
As you paid online and upfront your invoice/receipt is sent to your email address direct from our website. We had not been informed that your order was to be shared with other person. We do not include invoices in our despatch boxes unless requested otherwise.
I am happy your parcel arrived in good condition and I hope this has helped explain why the order was well packaged. All the best, Martin.
Excellent shopping experience
The ordering process was straightforward.
All received as ordered and in pristine condition.
Have used the orange and cinnamon marmalade - delicious!
Great to know the producers are being rewarded fairly.
11 de octubre de 2024
Prompt and accurate delivery.
2 de octubre de 2024
Good products promptly sent.
Good products promptly sent.
Slightly irritated by Royal Mail. They messaged that there would be an evening delivery but it came early afternoon when we were out, and was left on the doorstep (roadside) which their note declared to be my “safe place: enclosed porch” - it would have been better to redeliver it when someone was in.
3 de octubre de 2024
Good experience
I do like this company and would recommend them to anyone. Easy to order, delivered on time. Good products, waiting for them to start selling loose tea.
1 de octubre de 2024
Great products delivered quickly
Great products delivered much quicker than expected. The Kilombero rice is fantastic, best brown rice I’ve ever tasted
1 de octubre de 2024
Great product- great service
29 de septiembre de 2024
Excellent service and very prompt…
Excellent service and very prompt delivery.
25 de septiembre de 2024
Good products and prompt delivery
6 de septiembre de 2024
Fairtrade biscuits
I can't find Fairtrade biscuits in the supermarket so am glad to buy them online from you. They are expensive though, so I keep them for special occasions or to include in a hamper of Fairtrade goodies.
6 de septiembre de 2024
Helpful staff and prompt delivery
One item ordered unavailable, so I was consulted by phone about a possible substitution. Very helpful staff and prompt delivery for the Fairtrade stall I run.
31 de agosto de 2024
True Origin Inspiringies always most…
Phone calls and deliveries always most satisfactory and positive.
Glad to be back in loop after covid interruption.
The whole ethical side and morale is infectious and inspiring.
Many thanks for helping us all and more to make world a better place.
4 de septiembre de 2024
Prompt service
Order delivered promptly. As I buy goods in order to sell them on my fair trade stall at church, I'm not able to rate the individual products myself.
16 de agosto de 2024
Excellent service
Complete order for a church Fairtrade stall arrived within a week of ordering, well packaged and during the specified time slot. I'm looking forward to sharing these great products with others.
25 de agosto de 2024
Great to have Fairtrade products and a…
Great to have Fairtrade products and a prompt service
16 de agosto de 2024
Fast service and excellent products
26 de agosto de 2024
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