Jurassic Bark Opiniones 

1069
•
TrustScore: 3.5 sobre 5

3,4

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Having visited the store in person when we lived in the area, we know that it's a wonderful shop run by some great people. As such, when we moved up North, we have continued to purchase our large... Ver más

Valorada con 5 estrellas sobre 5

Have used this company for several years with no problem. However, due to Eden Dog food not being able to supply stockists for a number of weeks I needed to cancel my order as I had to change brand... Ver más

La empresa ha respondido

Valorada con 2 estrellas sobre 5

I’ve been ordering online for about 2 years with no issues, but part of my order from January 7th didn’t arrive. I emailed on the day, chased again and have rung every day leaving messages but haven’... Ver más

Valorada con 2 estrellas sobre 5

Came back to this company having had a poor experience previously. However, things hadn’t improved. Placed order 21st December- website banner stated still ordering and delivering over the festive per... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Tienda de animales

Escrito por la empresa

Jurassic Bark Online, originally rooted in Littleport, Cambridgeshire, has grown to become one of the most popular pet supplies stores in the UK. We provide food and accessories for cats, dogs, small animals, exotic pets, and aquatic creatures. Our extensive range includes pet food, tags, leads, collars, and hygiene and veterinary products. At Jurassic Bark Online, we offer unbeatable prices without compromising on quality, ensuring top-notch pet food and exceptional customer service.


Información de contacto

3,4

Medio

TrustScore: 3.5 sobre 5

1 mil opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

No consta que haya invitado a opinar recientemente

Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas

Ha contestado el 21% de las opiniones negativas

Suele responder en menos de 1 semana

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3,4

Todas las opiniones

(1069)

51 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Subscription monthly

I recently subscribed every month for my order of carnilove, this is working well, and every month my payment is taken and delivery usually next day, thank you so much for this service, its one less job I need to think about because jurrasic bark have it taken care off

28 de enero de 2025
Valorada con 5 estrellas sobre 5

Great - as always

I have ordered many times (and will continue to do so) - they offer a wide range of high quality dog foods and the delivery is super quick every time.

27 de enero de 2025
Valorada con 5 estrellas sobre 5

Exceptional service

We have been using for quite some time. Always great a reliable service. Have a few problems due to technical issues but both times customer service was absolutely brilliant

24 de enero de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Great customer service and next day delivery

I ordered some dog food but accidentally got sent a different version of it (which can be a very easy mistake, only difference really is a different dog on the front of the packaging). I emailed them off the back of my order confirmation and got a response back from Josh who has great customer service and rectified the issue straight away. Will definitely order from here again, especially with the free next day delivery over a £45 spend

23 de enero de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Can I just say how helpful and fabulous…

Can I just say how helpful and fabulous this company is. I'm a bit rubbish sometimes with being on time with getting food for my dogs because there's so much going on and need next day delivery and this company are fabulous! Rosie and Bertie thank you muchly. I've used them so many times as their prices are very reasonable and the food is great quality. Thank you so much

10 de enero de 2025
Opinión espontánea
Valorada con 3 estrellas sobre 5

Double payment taken and delayed delivery!

Previous orders with this company have been fine, but this time when I submitted the order the website said it would be delivered on 2nd Jan - it actually arrived 6th Jan. Also, they took the payment for it twice - I have advised them of that and they are now refunding the additional payment taken.

1 de enero de 2025
Logotipo de Jurassic Bark

Respuesta de Jurassic Bark

Dear Sue,

Thank you for sharing your feedback with us. We sincerely apologise for the issues you experienced with your recent order.

Regarding the duplicate payment, this was due to a technical hiccup on our end, which our engineering team resolved promptly. We’re pleased to confirm that the additional payment has already been refunded, and we deeply regret any inconvenience this caused.

As for the delay in your delivery, this was unfortunately due to a knock-on effect from delays over the festive season, which impacted our logistics partners. We apologise for the confusion and frustration this caused, as we know how important timely delivery is to our customers.

We value your continued trust in us and are committed to ensuring a smoother experience in the future. Thank you for your understanding, and we look forward to serving you again soon.

Kind regards,
Lionel

Valorada con 5 estrellas sobre 5

First Class Customer Service

Courier badly let these guys down and sat on my delivery for several days. I contacted Jurassic Bark who resolved the issue very quickly and sent me a replacement on next day delivery with a different courier and then resolved the courier problems in the background. The customer service from Jurassic Bark was excellent and despite the initial delay I’ll be pleased to use them again as i know they will quickly resolve any problem should one arise.

27 de diciembre de 2024
Valorada con 5 estrellas sobre 5

Great Pet Store

Having visited the store in person when we lived in the area, we know that it's a wonderful shop run by some great people. As such, when we moved up North, we have continued to purchase our large bags of dog food from their site.

Easy to navigate site. Transactions are always quick and easy. Deliveries have been prompt and straight forward.

Would highly recommend this independent pet store.

1 de enero de 2025

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