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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

Simply awful, received order confirmation and was charged, but absolutely no communication about delivery and ignoring my emails. It has been over 10 days with no response from them. SCAM

Valorada con 1 estrellas sobre 5

Ordered direct from website two weeks ago. Never recieved any update regarding my order and still not recieved. Ironically website states next day delivery! Have emailed three times and contacted via... Ver más

La empresa ha respondido

Valorada con 1 estrellas sobre 5

Product app not great. Laggy, inaccurate and now won’t open. Delivery wouldn’t let me track sent me to a German website. Actual product was incorrect when arrived. Contacted customer services multiple... Ver más

Valorada con 1 estrellas sobre 5

Really disappointed with product. The customer services are terrible have emailed them on several occasions and still no reply. There isn’t a phone number on there website so you cant even call them.

La empresa ha respondido

Información sobre la empresa

  1. Tienda de suministros para mascotas

Información proporcionada por diversas fuentes externas

PoochPlay is a dog activity tracker with a free mobile app that manages your dog’s complete wellbeing!


Información de contacto

1,3

Muy malo

TrustScore: 1.5 sobre 5

72 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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1,3

Todas las opiniones

(72)

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Valorada con 5 estrellas sobre 5

Love my new Poochplay

Love my new Poochplay. Allows me to check that my cocker spaniels are getting enough exercise by my dog walkers. I got free dog walk coupons for Tailster from PoochPlay, which was so cool. I use the extreme bands and you cannot even see the trackers because they are so small.. I can also see how active they are when I’m not at home. Would be even better if I could link it via GPS App - maybe in next version PoochPlay? :)

5 de septiembre de 2019
Opinión espontánea
Valorada con 5 estrellas sobre 5

So handy! Gosh dogs walk a lot!

Works great. My dog's been wearing this for a short while now and doesn't notice it. The app works fine and shows how active/lazy my dog has been while I was at work.

5 de septiembre de 2019
Opinión espontánea
Valorada con 4 estrellas sobre 5

So light!

Saw on ITV this activity tracker. got two of these for our dogs. great product and seems to work quite well. Really light on the collar.

5 de septiembre de 2019
Opinión espontánea
Valorada con 5 estrellas sobre 5

The monitor seems to be fairly…

The monitor seems to be fairly accurate, the spikes in activity correspond with the times my dog has walked, played or ran around up. He’s swam several times without issue and it remains firmly attached to his collar. An easy to use app. No buttons on the tracker and it's look so cute.

Varvara Roza

5 de septiembre de 2019
Opinión espontánea
Valorada con 5 estrellas sobre 5

Would definitely recommend

Quick delivery and easy to set up. Small and unobtrusive, my dog doesn’t even notice it’s there. I love the fact that the app tells me how many grams of Royal Canin (the exact food) my springer should eat. Would definitely recommend.

5 de septiembre de 2019
Opinión espontánea
Valorada con 5 estrellas sobre 5

Wonderful experience!

I heard about PoochPlay from Crufts showguide back in March and bought it for my Labrador. It is really interesting how much further they go when you are out walking, I love how beautiful the mobile app is. My doggo loves to go for a swim, I find it hard to keep him out of the water, you don’t have to worry about removing this beforehand. It's waterproof and works on some kind of battery that never seem to run out. 5 stars from us.

5 de septiembre de 2019
Opinión espontánea
Valorada con 1 estrellas sobre 5

Do not buy this

Do not buy this. Company do not respond to emails. It took over a month to arrive and quite frankly I wish it hadn’t and I could have got a refund via PayPal. Useless ... do not buy.

11 de julio de 2019
Opinión espontánea
Logotipo de PoochPlay

Respuesta de PoochPlay

Sorry for the poor customer service. Our Founder, Ravi Sharma, recently passed away and we have only just obtained access to all systems. Our App has now been updated so please ensure that you have downloaded the latest version. Please let us know if we can be of any further assistance. We would be happy to refund you if you still don't like it.

Valorada con 1 estrellas sobre 5

Purchased this in December

Purchased this in December, but had to wait 3 weeks for it..... and have had no issues until 4 weeks ago.

The plastic sleeve on the clips has split and slides off the clip, luckily we spotted it as otherwise we would have lost it.

I have emailed them twice and no response. I have also tried to contact them via Facebook but this is the message, thanks for messaging us. We are away at the moment and will reply to you shortly. Thank you for your patience.

They haven't got back to me.
It is extremely frustrating as it does work quiet well and recommended.

I would advise looking for other trackers as the cusotmer service of Poochplay is terrible.

4 de junio de 2019
Opinión espontánea
Logotipo de PoochPlay

Respuesta de PoochPlay

Sorry for the poor customer service and for your terrible experience. Our Founder, Ravi Sharma, recently passed away and we have only just obtained access to all systems. The original holders have since been replaced with an extreme band if you would like us to send you one of those?

Valorada con 1 estrellas sobre 5

Never sent tracker currently disputing…

Never sent tracker currently disputing with PayPal but no refund given yet no response from pooch play shame as 1st tracker came but 2nd has never come starting to think I will have to write money lesson learnt and promoted at Crufts 😤

19 de abril de 2019
Opinión espontánea
Logotipo de PoochPlay

Respuesta de PoochPlay

Sorry for the poor customer service. Our Founder, Ravi Sharma, recently passed away and we have only just obtained access to all systems. Please confirm if your address is still the same and we will dispatch a replacement to you. I have also refunded your ordered. Apologies.

Valorada con 1 estrellas sobre 5

Terrible service

Terrible service. Purchased tracker but it didn't arrive. Contacted them several times as online tracker kept saying order is still being processed. Had no responses. Luckily I paid through Paypal and Paypal are refunding me.

14 de abril de 2019
Opinión espontánea
Logotipo de PoochPlay

Respuesta de PoochPlay

Sorry for the poor customer service. Our Founder, Ravi Sharma, recently passed away and we have only just obtained access to all systems. Please let us know if you have still not received delivery and if your address is still the same. We will then dispatch a replacement and also refund. Apologies.

Valorada con 1 estrellas sobre 5

Very disappointed

Very disappointed. Yes I can see what dog has done each day and it APPARENTLY backs up. To where who knows. 2 emails to PoochPlay. NO RESPONSE. Wish i had not bothered. Investigating other apps.

27 de marzo de 2019
Opinión espontánea
Logotipo de PoochPlay

Respuesta de PoochPlay

Sorry for the poor customer service. Our Founder, Ravi Sharma, recently passed away and we have only just obtained access to all systems. We have recently updated the App so please download the new version. The tracker will store up to 60 days of data and the data can be uploaded to the App whenever you wish. Please let us know if you need any further assistance.

Valorada con 1 estrellas sobre 5

Very disappointed

Very disappointed. Couldn't get it to work no matter what I did for the first 3 days. New battery was needed. On the 2nd day of wearing it the tracker came out of the holder on a 6 acre field never to be found. 2 emails later they have finally got back to me saying I should have bought the extreme band not the clip on. I have the clip it's the tracker that popped out the clip was fine

26 de marzo de 2019
Opinión espontánea
Logotipo de PoochPlay

Respuesta de PoochPlay

Sorry for the poor customer service. Our Founder, Ravi Sharma, recently passed away and we have only just obtained access to all systems. We would be happy to send you a replacement if you wish. Please confirm whether you are still at the same address if so.

Valorada con 1 estrellas sobre 5

Really disappointed with product

Really disappointed with product. The customer services are terrible have emailed them on several occasions and still no reply. There isn’t a phone number on there website so you cant even call them.

29 de diciembre de 2018
Opinión espontánea
Logotipo de PoochPlay

Respuesta de PoochPlay

Sorry for the poor customer service. Our Founder, Ravi Sharma, recently passed away and we have only just obtained access to all systems. We have recently updated our App so please ensure that you have downloaded the latest version. We also have more secure extreme bands available. We are currently training our new customer service team.

Valorada con 3 estrellas sobre 5

Great customer service turned sour

August 2018: Good response when you contact pooch play, very polite and prompt customer service. The app has recently updated which is an improvement on the earlier version. Long lasting battery.

January 2019: I emailed them on 26th December 2018 regarding a fault (possibly with the app) not expecting a prompt reply as it’s Boxing Day but still expecting a response within a few weeks. It is now the 31st January 2019, I have chased them 3 times via email and still have no reply. Very disappointing. The one thing I used to love about this company is their customer service but my mind has changed.

7 de agosto de 2018
Opinión espontánea
Logotipo de PoochPlay

Respuesta de PoochPlay

Sorry for the poor customer service. Our Founder, Ravi Sharma, recently passed away and we have only just obtained access to all systems. Our App has now been updated so please ensure that you have downloaded the latest version. Please let us know if we can be of any further assistance.

Valorada con 2 estrellas sobre 5

Don't bother with it.

Don't bother with it. Pretty useless.

App's design is too basic and the tracker does not really work most of the days.

19 de julio de 2018
Opinión espontánea
Logotipo de PoochPlay

Respuesta de PoochPlay

Sorry for the poor customer service. Our Founder, Ravi Sharma, recently passed away and we have only just obtained access to all systems. Our App has now been updated so please ensure that you have downloaded the latest version. Please let us know if we can be of any further assistance.

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