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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

Simply awful, received order confirmation and was charged, but absolutely no communication about delivery and ignoring my emails. It has been over 10 days with no response from them. SCAM

Valorada con 1 estrellas sobre 5

Ordered direct from website two weeks ago. Never recieved any update regarding my order and still not recieved. Ironically website states next day delivery! Have emailed three times and contacted via... Ver más

La empresa ha respondido

Valorada con 1 estrellas sobre 5

Product app not great. Laggy, inaccurate and now won’t open. Delivery wouldn’t let me track sent me to a German website. Actual product was incorrect when arrived. Contacted customer services multiple... Ver más

Valorada con 1 estrellas sobre 5

Really disappointed with product. The customer services are terrible have emailed them on several occasions and still no reply. There isn’t a phone number on there website so you cant even call them.

La empresa ha respondido

Información sobre la empresa

  1. Tienda de suministros para mascotas

Información proporcionada por diversas fuentes externas

PoochPlay is a dog activity tracker with a free mobile app that manages your dog’s complete wellbeing!


Información de contacto

1,3

Muy malo

TrustScore: 1.5 sobre 5

72 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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1,3

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(72)

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Valorada con 1 estrellas sobre 5

Bought 2 trackers as i attended crufts…

Bought 2 trackers as i attended crufts and received a discount on them. The tracker isnt very good. It falls off the collar and even if you use the strap it falls out of the strap. As for the app it lets you enter all your info which takes forever and then it saves everything wrong eg puts DOB as this year even when you enter correct year. Then when you try and amend it it just crashes. Now the app wont even open. I sent an email and the excuse was that too many people have bought it and they are having problems getting the app to work with all the users accessing it and to wait for an update. My advice would be to not bother, save up and buy something that works dont be fooled by the discount as even at £9.99 this product is not worth it. I am waiting for my refund..

19 de marzo de 2018
Opinión espontánea
Logotipo de PoochPlay

Respuesta de PoochPlay

Sorry for the poor customer service. Our Founder, Ravi Sharma, recently passed away and we have only just obtained access to all systems. We have recently updated our App so I would recommend updating to the latest version. If you would still prefer a refund please let us know.

Valorada con 2 estrellas sobre 5

Not very impressed

Actual tracker was okay. Pretty basic and would be better if it told you more information (e.g: how much walking, running etc rather than just a total no. of steps and minutes) Not sure it was 100% accurate though as we went on a walk and apparently my dog did the same number of steps as I did (and she's always running around crazy). Ordered two and one stopped working after one day of using it and then the other tracker came off of my other dogs collar so we lost that one. Wouldn't say it was worth the money

15 de noviembre de 2017
Opinión espontánea
Logotipo de PoochPlay

Respuesta de PoochPlay

Sorry for the poor customer service. Our Founder, Ravi Sharma, recently passed away and we have only just obtained access to all systems. Our App has now been updated so please ensure that you have downloaded the latest version. We now have extreme bands available and would be happy to send you one along with a replacement for the lost one. Please confirm if you are still at the same address and let us know if we can be of any further assistance.

Valorada con 5 estrellas sobre 5

Love this product.

I have both the mobile app and activity tracker, and have to say I'm very impressed. Both work very well, despite my dogs' love of rolling around in the mud, going for swims and generally causing as much mischief as humanely possible.

As my partner and I work during the day, we tend to rely on a dog sitter. So this is a great way of ensuring little Alfie gets the right amount of exercise, whilst staying up-to-date with his health and well-being. It's also proved vital in reminding us of those all-important treatment reminders - which we often struggle to efficiently maintain amid our busy schedule.

9 de abril de 2017
Opinión espontánea
Valorada con 5 estrellas sobre 5

The app and device were easyto set up …

The app and device were easyto set up and use. An absolute must for doggy parents who leave their dogs alone at home during the day. Let's me know exactly how active Buddy has been and helping me to better manage his food. Love it.

3 de abril de 2017
Opinión espontánea
Valorada con 5 estrellas sobre 5

Tested to extremes.

Hi Ravi, Just a quick note to let you know that we lost one of the trackers belonging to our cocker Alfie, it was still connecting but after turning the house upside down to no avail it turned up in the tumble drier!! I had changed the bedding in the crate we have in the car and scooped it all up and left it in there laundry bin. So after 45 minute wash with Ariel softened with Lenor and tumbled for 40 minutes at high temperature clipped back on his collar and working fine. Good design I would say!!

3 de abril de 2017
Opinión espontánea

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