Kaoori Opiniones 

So all these reviews bumping Kaoori back up(suspect)...

I ordered chess set on 9th January.. where are you my Friend? nowhere is where you are..

Multiple emails to receive automated responses..

It will be with you beginning of Feb.. Middle of Feb.. you know what just give me my money back..what a awful company.. it is 2021 mate sort yourselves out!!

The product is of the highest quality my only concern was the delivery as the tracking was not that great. All products come with a 30-day potential way in which I only waited about 21 which i was not worry anout would just of like a few more updates as in the end it was lucky i was home to take the chessboard in, apart from that im very happy with the product

A great chess set . Hand craft . Beautiful . Delivery took about 2 weeks but well worth waiting

Excellent service from start to finish. Product was dispatched sooner than anticipated and arrived just over a week later. Definitely recommend.

The chess set is great as a first set and is well designed, with it being easy to transport.

Good service and swift delivery considering COVID and brexit. The chessboard is of top quality and good for playing chess.

Brilliant chess set with amazing quality well worth the price, with delivery even being early as well, cannot complain.

A lot of money for a nothing special chess set and a very long time to recieve from time of order.

High quality product that arrived in very good time!

Arrived fairly quickly. Nice unique homemade board. I think complaints I read were holiday gripes during a pandemic. Very satisfactory experience on my end.

Very pleased with the 20 inch coloured chess set recently ordered. Received within the anticipated delivery period well packaged and in perfect condition. Great quality weighted chess pieces. Customer service follow up call to check everything arrived OK.
Thanks Kaoori 👍

DO NOT ORDER FROM HERE!

Ordered a chess set on the 12/12/20
Still has yet to arrive, customer service is non existent, 4 weeks after ordering when I contacted them for a third time they told me I would receive an email the following day to let me know the status, never received the email, it's now been 6 weeks since I ordered and cannot even seem to request a refund, I will now be contacting my bank

We ordered a chess set late November and it took over 3 weeks to arrive despite the 3-5 day delivery timeframe advertised. It arrived damaged and we contacted customer services immediately. Initially they were very helpful and quick to reply but we have now been waiting for almost a month to hear how to send the item back for an exchange. All my emails go unanswered and the online chat and telephone service seems to be a messaging service that doesn’t get us any further. I keep getting told I’ll get a reply by email but never do. I’m still hoping that this will be resolved satisfactorily. In the meantime I would not recommend for anyone to purchase through this company.
Update: out of the blue a replacement set turned up a week ago. All I received was an email with an incorrect courrier tracking link, which I queried, and then was sent an accurate one. It seems like I am one of the lucky ones to finally have a product at all.

Ordered a chess set on the 5th of December, I phoned their helpline on several occasions and the people on the line would advise me that the item has not been shipped yet, but an email on the 23rd of December advised that the item was in customs. They could not provide an estimated time as to when the item would be shipped even though on the receipt it stated 3-5 business days. I appreciate that over the Christmas period they were busier, however, honesty and realistic guidelines would have been welcoming. On the 15th of January, I requested a refund and the advisor said they would pass it on but it depends if they receive the request before they ship the item. Thankfully I obtained a full refund in my account today.

This experience has not filled me with confidence and because of this, I won't be purchasing from this company in the future.

***UPDATE***
I have been contacted by Kaoori, who advised that they would send me a code for the full value (£364) that I paid if I change my review on Trustpilot. I advised them that I will change it once I have received the product.

After about 4 weeks and 2 further calls from them I received a code in my inbox, I used it to purchase from their site again and had a chess set delivered about a month later. The chess set cost £340, the board feels solid and looks good quality with quite a bit of detail. The chess pieces feel much cheaper, however, I can't complain since it was free. It also comes with a bag, where you can put the pieces that are not in use.

Whilst I doubt I would purchase from this company again, at least it has restored some faith that if you were to purchase an item from them that you would get it, but be prepared to wait a month or so.

This shop is a joke, avoid it. First of all they took over 2 weeks to send my parcel instead of 3-5 days. Then it turned out they sent my a completely different set than I ordered. After asking what's going on it turned out they didn't have the one I ordered so they sent me a different (cheaper) one without even asking me! Arranging a pick up of this set from my house obviously took forever. They also took a month to send me my refund money, of course I had to remind them of that multiple times without any response, the phone customer service is useless and just keeps on repeating the same things to you. Seriously this place is not worth a second of your time nor a penny that you worked for

Having ordered a chess set was told it could be 20 days, when it appeared it was going to exceed this changed the order to one they had in stock which could be dispatched immediately. Despite several messages to & fro & most of the time being ignored and at one point being told it had been dispatched still no chess set had been delivered.
I’ve now requested a refund as I have no indication whether I will ever get my set.
Update: set arrived today 31/12/2020 with no chess pieces & a damaged board, emailed the seller & as usual no response.
Update: Refund was given & company has gone to great levels to regain confidence including issuing a credit towards another purchase.

Awful company. I've ordered a 3 player chess set for £216 on black Friday.
Website said two in stock, then received a call to say it won't be ready until the 12th.
Still no set, had a message to say it got lost in the post and another sent proved with an invalid parcel tracking number.
Now its too late to get anything like this for Christmas and I'm £216 light.
Cheers
AVOID AVOID AVOID

I wonder if this company really exists... I checked out the Austrian website (kaoori.at) and thought it was an Austrian company. Also the email address was Austrian ([contact]@kaoori.at). I ordered a chess board, but I haven’t received any shipping confirmation yet. I found out out that the email address doesn’t even exist and the original shop is located in London, but the 24/7 hotline is a German number. I am very confused about these circumstances. this is a really really dubious website, which I don’t trust at all. And there is no way to contact the shop, simply because there is no customer service offered (the contact form on the website doesn’t work either) I hope I will get my order anyway, because I have already paid for it!

This company are awful. I ordered a chess set two weeks ago and received no updates on the order even though it said it would arrive within 3-5 working days. I tried using their online service which was not helpful and on their website you can't set up an account for an unknown reason ? I eventually emailed their customer service who wrote back insanely quickly with what I can assume is an automated email saying that the set I ordered at time of order was not in stock and I have now been refunded ? What ? So basically you order something and wait around and only once YOU contact them they decide to write back that they don't have it ? Really poor.

When contacting the company they could not ever find my order and it took longer to come than was expected!