Kaoori Opiniones 

292
TrustScore: 3.5 sobre 5

3,3

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Habe bei "Des Königs Schachbretter" ein höherwertiges Spiel gekauft und bin absolut zufrieden. Super Qualität, zügige Lieferung und schnelle Kommunikation mit dem Kundenservice. Allein das fehlende Im... Ver más

Valorada con 5 estrellas sobre 5

I would definetly recommend this shop if you search for high quality chess sets. Everybody complaining about the delivery issues clearly didn't even notice that this is a current issue every high qual... Ver más

La empresa ha respondido

Valorada con 1 estrellas sobre 5

Vorsicht beim Kauf bei diesem Unternehmen. Das bestellte Schachspiel + Figuren kam per DPD. Im Packet war keinerlei Rechnung, auf dem Packetaufkleber ist der Absender nicht zu erkennen, kein Aufkle... Ver más

Valorada con 1 estrellas sobre 5

Kaoori ist nicht zu empfehlen, falls die Sendung nicht zugestellt wird oder andere Probleme auftun. In meinem Fall wurde die Sendung nicht zugestellt. Seit nun fast 4 Monaten versuche ich die Zahlungs... Ver más

Información sobre la empresa

  1. Tienda de regalos
  2. Tienda de muebles
  3. Tienda de juegos
  4. Tienda de suministros de cocina

Información proporcionada por diversas fuentes externas

The Kaoori Chess Company is a renowned chess shop that provides ample opportunity for chess players in the UK to purchase their favorite chess sets UK. We provide a variety of product options, ranging from unique chess sets to Staunton chess set to travel chess set and even themed chess set options. If you want to know more about who we are, what we do, and the true Kaoori Chess Company difference, then read on. Who We Are The Kaoori Chess Company is a chess shop that provides everything you need to enjoy your passion for chess. We have been in operation for many years, and our years of experience offering only the finest in chess pieces, chess sets and chess related accessories have given us a unique insight into what chess players appreciate with their sets, pieces and other necessary accessories. What We Offer We offer a variety of different chess sets, chess pieces, as well as chess memorabilia that are sure to appeal to anyone with a passion for the game. Our offerings are focused on quality and craftsmanship, with unique handmade pieces being the star of our shop. We know that chess pieces and sets should be treasured, which is why we select only the very best handmade pieces for our customers. Our chess set options include a variety of options which are sure to appeal to any chess player, whether you are an experienced expert or someone who is just beginning to play the game. Our products include wooden chess sets, luxury wooden chess sets, three player chess sets, Staunton chess sets, tournament style chess sets, themed chess sets, magnetic chess sets, royal chess sets, travel chess sets as well as antique chess sets. In addition to complete chess sets, we also offer chess boards, chess pieces, chess clocks as well as related chess accessories that will help you play and improve your chess game. Our chess accessories include chess cases in a variety of colors and finishes; cloth storage bags for pieces; DGT carrying bags; DGT connection material; as well as wooden LUX boxes. Our chess clocks include both analog and digital options, which means you can pick up a clock no matter your preferred (or in the case of tournament play, required) method of keeping track of time. Our products come in a wide range of prices that are well suited to any budget. If you are looking for inexpensive sets that are perfect for beginners or someone simply looking to play, then our travel and magnetic options may be just what you’re looking for; if you’re someone who is looking for a luxurious board that will serve as a conversation piece as well as a set to enjoy playing, then our antique style or luxury wooden chess boards may be perfect. The Kaoori Chess Company Difference We know that there are a lot of chess shops out there as well as other shops which offer chess products. However, these shops and sets lack something that we here at the Kaoori Chess Company have in spades: a dedication to chess. Our dedication helps us strive to stock only the very best quality chess sets, pieces and accessories, no matter what the budget range. We stand by the products we offer, from the most inexpensive magnetic travel board to the most luxurious high-end luxury board. If you have problems with your order, we will be there to assist in any way we can. If you have questions about products or concerns or simply want to know more information, we are there to assist you. The Kaoori Chess Company, to put is simply, is that we are there for you—whether you’re a beginning chess player who is just starting out in the hobby or you’re an expert tournament player with 2 decades of wins underneath their belt. How to Buy If you are ready to browse our well-received and exclusive wares, then all you need to do is follow these simple steps: First, head to our online website at https://www.kaoori.co.uk. Next, browse around the relevant categories for whatever it is you are looking for; when you’ve made your decision, add these items to your online cart and checkout using the checkout process. At this time, we can only accept online orders and cannot accept orders by phone or snail mail. If you are not sure exactly what you want to buy or you have any questions about the products, do not hesitate to contact us with your contact information as well as your inquiry. We know that it can be difficult to determine whether or not a chess set or piece is right for you by glance alone, which is why we strive to provide plenty of relevant information to anyone interested in our products. Chess: A History At the Kaoori Chess Company, we believe that knowing the history of chess is just as important as knowing which fine chess products to buy. Chess is one of the most ancient games in the entire world, with some variations on chess games going all the way back to the 6th century. It wasn’t until much later that the game as we know it today really took off in any significant way. During the 15th century, the game took hold in Europe, where it grew into a popular game both for leisure and play across Europe as well as eventually in the European colonies in North America. In the 19th century, changing industrialization and an increase in mass made materials led to the creation of standardized chess sets, which led to an increase in tournament play; it was during this century that the first ever international chess tournament was held, sparking a new era of competitive chess that has remained ingrained into society ever since. Chess has remained a popular pastime for people around the world for more than millennia, and the popularity of chess certainly shows no signs of abating.


Información de contacto

3,3

Medio

TrustScore: 3.5 sobre 5

292 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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3,3

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(292)

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Valorada con 1 estrellas sobre 5

No progress on order after 16 days and customer service unable to give any update

I ordered a chess set as a Christmas present on 22nd November with "3-5 days" delivery. After two weeks, my order had not arrived and I had not heard anything further from Kaoori.

I spoke to their customer services on phone and also on online chat, but they could not give me any update whatsoever on the progress of my order. They could not even confirm whether or not it had been dispatched.

This was a very disappointing experience. I would not recommend Kaoori or use them again.

8 de diciembre de 2020
Opinión espontánea
Valorada con 3 estrellas sobre 5

Chess pieces look really good

Chess pieces look really good, detailed but the bag I ordered with it is overpriced. The bag fits all the pieces though. I found the website misleading; the write up suggests you are purchasing from the UK. 6 days after ordering I received an email updating order status to shipped but did not receive it for a further 7 days. On my order it stated shipping was 3-5 business days. Took 13 days from order to receiving the products. I’d have been hesitant to order if I knew it was being shipped from outside the UK.

6 de diciembre de 2020
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Respuesta de Kaoori

Dear Customer,

Thank you for taking time and sharing with us your feedback.
Please accept our apologies for the inconvenience caused by the delivery delay.
Our products are made in UK / Spain / Greece / Slovenia / Poland . Thus all our products are made in EU and UK and shipped accordingly.

Best regards,
Kaoori Customer Support

Valorada con 5 estrellas sobre 5

Staunton 20" chess set arrived promptly and perfect condition

Just ordered a Staunton 20" chess set from Kaoori.co.uk Arrived within a couple of days in perfect condition, exactly as ordered. Very happy with purchase.

26 de noviembre de 2020
Opinión espontánea
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Respuesta de Kaoori

Dear Mike,

Thank you taking the time to share your opinion.

We strive to provide high quality products and customer experience and your feedback is greatly appreciated.

Kind regards

Kaoori Team

Valorada con 1 estrellas sobre 5

Awful

Awful. I specifically asked them to deliver for my father's 80th birthday and they assured me that it would be fine. It needed to be special as due to lockdown I hadn't seen him this year at all as we live 600 miles apart. The order didn't arrive in time, then when it did it was wrong. I had to fight to convince them it they had sent the wrong item. Turns out they knew it was the wrong item as it was out of stock but sent a replacement anyway. Another promise that they would send a replacement super fast .. a week later I am still waiting. I call, they promise to get back to me .. rinse, repeat... sigh!!

Update - 6 weeks later I did receive the replacement item which is good. Too late for the occasion and the item was broken, but repairable.

17 de noviembre de 2020
Valorada con 5 estrellas sobre 5

I really love my chess set the pieces…

I really love my chess set the pieces and board are amazing.
I would recommend you add a baggie for the pieces since putting them back in the green containers make it difficult to close.
But love the set just that small detail is my recommendation.

17 de noviembre de 2020
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Respuesta de Kaoori

Dear Frances,

Thank you taking the time to share your opinion.

We strive to provide high quality products and customer experience and your feedback is greatly appreciated.

Kind regards

Kaoori Team

Valorada con 5 estrellas sobre 5

Very happy with the service

Very happy with the service, it is fast and the support was brillant: unfortunately 3 figures arrived slightly damaged and they organized the replacement immediately. Higly recommended

17 de noviembre de 2020
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Respuesta de Kaoori

Dear Serge,

Thank you taking the time to share your opinion.

We strive to provide high quality products and customer experience and your feedback is greatly appreciated.

Kind regards

Kaoori Team

Valorada con 5 estrellas sobre 5

Lovely large sized board

Lovely large sized board. Very nice indeed. Arrived so quickly too.

13 de noviembre de 2020
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Respuesta de Kaoori

Dear Customer,

Thank you taking the time to share your opinion.

We strive to provide high quality products and customer experience and your feedback is greatly appreciated.

Kind regards

Kaoori Team

Valorada con 5 estrellas sobre 5

Great product

Great product, great service.

12 de noviembre de 2020
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Respuesta de Kaoori

Dear Mark,

Thank you taking the time to share your opinion.

We strive to provide high quality products and customer experience and your feedback is greatly appreciated.

Kind regards

Kaoori Team

Valorada con 4 estrellas sobre 5

Good product

Good product, and all went well with the service. Quite surprised to realise it had arrived all the way from Eastern Europe.

10 de noviembre de 2020
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Respuesta de Kaoori

Dear Peter,

Thank you taking the time to share your opinion.

We strive to provide high quality products and customer experience and your feedback is greatly appreciated.

Kind regards

Kaoori Team

Valorada con 5 estrellas sobre 5

Excellent service

Excellent service, fantastic product with swift delivery.

7 de noviembre de 2020
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Respuesta de Kaoori

Dear Audrey,

Thank you taking the time to share your opinion.

We strive to provide high quality products and customer experience and your feedback is greatly appreciated.

Kind regards

Kaoori Team

Valorada con 5 estrellas sobre 5

I am very pleased with this purchase…

I am very pleased with this purchase and I highly recommend for any chess players.

6 de noviembre de 2020
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Respuesta de Kaoori

Dear Karine,

Thank you taking the time to share your opinion.

We strive to provide high quality products and customer experience and your feedback is greatly appreciated.

Kind regards

Kaoori Team

Valorada con 5 estrellas sobre 5

Arrived very quickly and pleased with…

Arrived very quickly and pleased with the style of the board and how the pieces sit inside the folded board. With it been magnetic the board can be left out.

6 de noviembre de 2020
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Respuesta de Kaoori

Dear Janet,

Thank you taking the time to share your opinion.

We strive to provide high quality products and customer experience and your feedback is greatly appreciated.

Kind regards

Kaoori Team

Valorada con 4 estrellas sobre 5

Came on time

Came on time. Was as expected except for cloth transporting case which was dirty and looked used

4 de noviembre de 2020
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Respuesta de Kaoori

Dear Linda,

Thank you taking the time to share your opinion.

We strive to provide high quality products and customer experience and your feedback is greatly appreciated.

Kind regards

Kaoori Team

Valorada con 5 estrellas sobre 5

Very good service

Very good service, no issues

3 de noviembre de 2020
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Respuesta de Kaoori

Dear Philip,

Thank you taking the time to share your opinion.

We strive to provide high quality products and customer experience and your feedback is greatly appreciated.

Kind regards

Kaoori Team

Valorada con 5 estrellas sobre 5

I like this set very much quality is…

I like this set very much quality is perfect parcel was send in additional box with care about it

2 de noviembre de 2020
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Respuesta de Kaoori

Dear Sergiy,

Thank you taking the time to share your opinion.

We strive to provide high quality products and customer experience and your feedback is greatly appreciated.

Kind regards

Kaoori Team

Valorada con 5 estrellas sobre 5

Awesome service

Awesome service, quick delivery and great product

30 de octubre de 2020
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Respuesta de Kaoori

Dear Mark,

Thank you taking the time to share your opinion.

We strive to provide high quality products and customer experience and your feedback is greatly appreciated.

Kind regards

Kaoori Team

Valorada con 5 estrellas sobre 5

Good product

Good product, efficient service and delivery. I would recommend.

29 de octubre de 2020
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Respuesta de Kaoori

Dear Gwyneth,

Thank you taking the time to share your opinion.

We strive to provide high quality products and customer experience and your feedback is greatly appreciated.

Kind regards

Kaoori Team

Valorada con 4 estrellas sobre 5

Great Judit Poglar Chess Set

The Chess set is of excellent quality and has proven to be a really popular present. I am particularly impressed with the attentiveness of customer services - well done !

28 de octubre de 2020
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Respuesta de Kaoori

Dear Simon,

Thank you taking the time to share your opinion.

We strive to provide high quality products and customer experience and your feedback is greatly appreciated.

Kind regards

Kaoori Team

Valorada con 5 estrellas sobre 5

Quick efficient service and excellent…

Quick efficient service and excellent product

27 de octubre de 2020
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Respuesta de Kaoori

Dear Richard,

Thank you taking the time to share your opinion.

We strive to provide high quality products and customer experience and your feedback is greatly appreciated.

Kind regards

Kaoori Team

Valorada con 4 estrellas sobre 5

Did very well

Did very well. Goods delivered in a timely and well packed way. The website is stressful. Pop up asking to assist just won't go away!! Hence not five stars.

20 de octubre de 2020
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Respuesta de Kaoori

Dear Warren,

Thank you taking the time to share your opinion.

We strive to provide high quality products and customer experience and your feedback is greatly appreciated.

Kind regards

Kaoori Team

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