Rang Kcom to sort broadband connection. Call answered straight away. Staff very professional, every thing was explained, choice of date and time for connection at house to suit and very reasonably pri... Ver más
La empresa ha respondido
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Consulta las opiniones de los clientes
received an email from KCOM that our contract was coming to and. My wife and I visited the Hull city centre KCOM building/reception. We were dealt with quickly by the female receptionist who explained... Ver más
La empresa ha respondido
The installers, Jake and Jason were excellent. They couldn’t be more helpful, advising where best to place the installation and explaining the setup. The KCOM call staff were brilliant too. Very sup... Ver más
La empresa ha respondido
Matt and Jake just completed the install at my 84 year old grandmas house. They went above and beyond trying to make sure they made minimal aesthetic changes to her drive, as she’s quite particular ab... Ver más
La empresa ha respondido
Información sobre la empresa
Escrito por la empresa
KCOM is one of the longest-established internet service providers in the UK, connecting both businesses and residential customers and investing in better digital solutions for everyone.
Información de contacto
37 Carr Lane, HU1 3RE, Hull, Reino Unido
- 01482 602555
- question@kcom.com
- kcom.com/home
4,2
Muy bueno
4 mil opiniones
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Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
Matt and Jake
Matt and Jake
What can I say, I moved house and took my KCOM with me . 2 Legends turned up and were very polite and friendly. No mess and excellent service. Thanks fellas.
27 de marzo de 2026
Opinión espontánea
Respuesta de KCOM
Hello, Thank you for your kind words - we’re delighted you’re happy with our Engineers and our services.
Many Thanks, Holly
Respuesta de KCOM
Hello, We’re happy to know you’re satisfied. Thank you for your support.
Kind Regards, Holly
Respuesta de KCOM
Hello, We’re so pleased to hear this. Thank you for choosing us.
Many Thanks, Holly
Very clean and tidy
Very clean and tidy, well done!
Thank you Blake and Ellis
27 de marzo de 2026
Opinión espontánea
Respuesta de KCOM
Hello, We really appreciate your feedback and are glad we could help. I'm glad the engineers met your expectations.
Many Thanks, Holly
Very impolite on the when I told them I…
Very impolite on the when I told them I was leaving. The way they spoke felt very threatening. It felt like I was being bullied to stay.
27 de marzo de 2026
Opinión espontánea
Respuesta de KCOM
Good Morning,
Thank you for your review. We’ve requested your contact details so we can follow up directly. If you’d prefer, you’re also welcome to get in touch with us on 01482 604950.
Many thanks,
Adrian
Ordered one day and it was fitted the…
Ordered one day and it was fitted the next all dealt with by kcom so didn't have to mess around informing old supplier they did it all brilliant
20 de marzo de 2026
Opinión espontánea
Respuesta de KCOM
Good Afternoon Kevin,
We’re so pleased to hear this. Thank you for choosing us.
Kind Regards,
Adrian
Installation team
Easy to deal with, the installation team, Blake and Ellis did a wonderful job, very polite.
23 de marzo de 2026
Opinión espontánea
Respuesta de KCOM
Good Afternoon Trevor,
Thank you for sharing your experience - we’re glad it’s been a good one.
Kind Regards,
Adrian
Jake and Jason polite and respectful.
Jake and Jason polite and respectful.
They did an extremely good job and were vey helpful throughout their visit.
26 de marzo de 2026
Opinión espontánea
Respuesta de KCOM
Good Afternoon,
Thanks for the great review. We’re glad you’re enjoying your experience with us.
Kind Regards,
Adrian
Respuesta de KCOM
Hello, Thanks for the great review. We’re glad you’re enjoying your experience with us.
Kind Regards, Holly.
Engineers arrived bang on time
Engineers arrived bang on time. Installation less than an hour and broadband performance as advertised at a competitive price point.
19 de marzo de 2026
Opinión espontánea
Respuesta de KCOM
Hello, We’re happy to know you’re satisfied. Thank you for your support. I'm so glad it was a smooth process for you.
Many Thanks, Holly.
I don’t have any experience yet ask me…
I don’t have any experience yet ask me when you running
26 de marzo de 2026
Opinión espontánea
Respuesta de KCOM
Hello,
We hope your service runs smoothly, but please reach out to us on 01482 602555 if you need any support at all.
Many Thanks, Holly.
It seems all good but I’ll let you know…
It seems all good but I’ll let you know when the product is installed and up and running because that’s the true test
25 de marzo de 2026
Opinión espontánea
Respuesta de KCOM
Hello, Your positive comments mean a lot to us - thankyou, Please reach out to us if you ever need anything.
Kind Regards
Holly
Top Quality installation …
The engineers that installed my full fibre were very professional and courteous.
A excellent job carried out in very inclement conditions.
Nothing was too much trouble for
Sam K the engineer.
25 de marzo de 2026
Opinión espontánea
Respuesta de KCOM
Hello, It’s wonderful to hear you’re happy. Thanks for letting us know.
Many Thanks, Holly
My Internet was always fairly good, but very expensive
My Internet was always fairly good. Charges have always been high. KC had a monopoly in Hull for a very long time, which meant no option to leave. We do now have options, after years of being told I was on my best deal, I've finally given up and am in the process of changing supplier. Amazingly I have now been bombarded with special offers to entice me - a "loyal customer" to stay, the rates are almost half my previous monthly payment. Rather than encourage me to stay, this encourages me to leave. How can they justify charging so much, with no offers of reducing even slightly, then, as I have now had enough, and found a company who has good reviews, so far amazing service with regard to keeping me informed of how things are progressing, they now keep e-mailing and calling me to offer me these great deals.
They even asked me to take a survey on payment's, asking why I don't pay by DD, I've paid by DD for the duration of my being a customer (18 years). So well done on that, and then asked to complete a review.. so here it is!
25 de marzo de 2026
Opinión espontánea
Respuesta de KCOM
Good Afternoon,
Your feedback is important to us. We’ve asked for your contact information so we can address your concerns personally. Please feel free to contact us as well on 01482 602555.
Kind Regards,
Adrian
Well I happy with the service and price…
Well I happy with the service and price and everything else I can say if I need anything I get great service and r very helpful and polite
24 de marzo de 2026
Opinión espontánea
Respuesta de KCOM
Hello, We’re so pleased to hear this. Thank you for choosing us.
Many Thanks, Holly
Very pleased with my telephone…
Very pleased with my telephone conversations with KCOM to renew my contract with them. They were able to accommodate my requests efficiently, and the information provided was very good.
17 de marzo de 2026
Opinión espontánea
Respuesta de KCOM
Hello, Thanks for the great review. We’re glad you’re enjoying your experience with us.
Kind Regards, Holly.
So easy to arrange and quickly sorted.
25 de marzo de 2026
Opinión espontánea
Respuesta de KCOM
Hello, It’s wonderful to hear you’re happy. Thanks for letting us know.
Kind Regards, Holly.
Ellis & Blake Really polite and helpful…
Ellis & Blake Really polite and helpful and made sure everything was working as it should before leaving
25 de marzo de 2026
Opinión espontánea
Respuesta de KCOM
Hello, Thanks for the great review. We’re glad you’re enjoying your experience with us.
Many Thanks, Holly.
Great service very friendly engineer
Great service very friendly engineer
11 de marzo de 2026
Opinión espontánea
Respuesta de KCOM
Hello, Thank you for sharing your experience - we’re glad it’s been a good one.
Kind Regards, Holly
High cost of broadband
The actual contact and information I was given was clear and easy to follow when it received new eero routers
20 de marzo de 2026
Opinión espontánea
Respuesta de KCOM
Hello, Your positive comments mean a lot to us - thank you.
Many Thanks, Holly.
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