MACKOpiniones 

I've been holding off writing this but... Having placed the order on 22nd August, I'm still waiting on my order. I've emailed twice and had very apologetic emails saying there have been stock issues. However the facts remain that I was charged on the 22nd Aug and as of the 18th Sept. I've still not received my order.

I love Mack products! They are fantastic! I use them throughout the house for my cleaning needs. This time round my purchases arrived in a squashed box. The Auntie Bac bottle had leaked and caused my other products to become wet.

Oh I so wanted this to be a major success story!

Small business, healthy, natural based cleaning products. Yes, it was expensive but I truly hoped it would be so worth it.

Ah well. It started off ok(ish) with a reasonably fast delivery time.

I was sadly disappointed even before opening the box as a very strong scent reached me - it turned out to be the washing powder that I believed was non scented as there was no information about the scent in the main title or top of description. Yep, I later found a brief mention (two words) in the middle of the description. Unfortunately on choosing to buy this, I hadn't read it all the way through.
I sadly cannot use this. I asked several times if I could swap it for a non-scented one. Sadly I hadn't received a reply so I can only assume there isn't one. I was offered to post it back for a refund. I chose to donate it to charity instead.

The second product I bought was a sink unblocker. Unfortunately this did absolutely nothing to my wash basin.

The third product was a WC cleaner. This is ok, has a milder smell which is bearable but it doesn't clean too well. No better than putting soap on your WC brush.

So sadly I won't be buying any more products from these guys. I do hope their ranges improve in the future as there is a huge gap in the market for something like this.

Gone downhill. I'm a long-time subscriber of their dishwasher tablets. Aside a couple of logistical issues every now and then (e.g. late delivery), the product was great until the last few weeks when Mack completely changed their tablets without warning. Suddenly the tablets are dyed, they don't clean well, they don't rinse well, and they just seem extremely cheap and low quality. An image recognition search shows the exact tablet for sale on Chinese sites for pence - I only hope Mack are not irresponsible / dishonest enough to go from a great in-house product to one with questionable ingredients. With all the dyes alone I would be surprised if it still qualified as allergy safe...

We asked about the change and were told this is their new formula and are 'as kind to the planet as ever'. Hard to reconcile that with the dyes and the apparent Chinese provenance... We have cancelled our subscription. Mack lost their way on this one - such a shame, and I hope they come back to their old ways.

Love the products, especially the dishwasher tablets.

Very prompt delivery,easy to use and store. Does what it says! Great humour on the packs!

I purchased the degreaser and bathroom cleaner and despite following the instructions both clogged up and broke the spray head of my cleaning bottles. Not impressed. Despite being eco friendly I now have to dispose of the plastic spray heads and purchase new ones. More plastic in landfill

In response to "keepitmack" very rude response I want to clarify a few things. It was the fat bouy and the kitchen and bathroom all rounder I was referring to. They were bought from an Irish online eco retailer, hence why you have no record of me purchasing. And my local recycling facilities do not accept bottle trigger sprays for recycling! Then if you would like to read a bit more carefully the other 1 star review I gave was for a completely different shop! Not your business.
You are really not doing yourselves any favours with a response like that to a genuine review. Really rude and poor customer service

I cannot review the actual products as still waiting for delivery.

I was told that an item was out of stock, I was given the option of recieving the remaining order but chose to wait as it was only a short delay to receive all together.

This delay ended up being much longer than expected - I ordered on the 5/5/25 and evri received my order on 24/5/25.

I started using Mack a long time ago but stopped for three reasons. The first, the products were just too inconsistent and on contacting them I was always told they had issues with ingredients. The second was their poor despatch times. An order could take days to be sent. The third is their service. Whilst they have always addressed the issues with product quality, sending replacements. Trying to get hold of them is shocking.
I have recently returned to use their laundry powder, which I do think is very good. I placed an order on 7th May and it still hasn’t been despatched. I have contacted them in e mail and social media a number of times since 14th May and finally had a response 2 days ago to apologise and give the ‘ingredient issue’ excuse. I responded with a question and still no response. If the company responded in a timely fashion, or were proactive in contacting customers that have already paid for goods they cannot supply this review would be different.

I love these products and love, love that they are chemical free.

I love the Mack to Rimfinity toilet cleaners, they smell great and clean so well. I've had excellent customer service too.

The washing powder is brilliant, the best eco powder I’ve ever used, and the most affordable. Lovely jasmine scent.

Love these products. The Dr Dren is really good. Clears blockages without nasty chemicals. Laundry powder is far better than the sheets which are rubbish. Am happy with the other cleaning products I use. No chemicals far better for me and my dogs that I don't have to worry about what their pads are absorbing when they walk across the recently cleaned floor!

I recently purchased the Mack Big Pod Bundle and Mack Laundry Detergent, after researching my choices of eco cleaning. Mack appealed to me as it offered the best value for money for someone starting the journey, and affordable options when topping up on cleaning essentials. Included in my bundle were 6 cleaning bottles for life, to use with the bio pods, to get me started, and I have been amazed by how much space has been freed up in my cupboard by reducing all the cleaning products I used, to what I essentially need which is covered by Mack’s Bio pods. I have been converted, and will be continuing my journey with buying Mack bio pods in the future, as and when I need them, and the Bio pods are great, 😀 Happy Days.
Order no - 8092

Great product and promptly shipped. thank you

Order still hasn’t arrived Jan 25. Paid fir Jan 06

Fabulous product, well packaged. Great results and love the fact it comes as a subscription

Such a clever design of bottle for the all purpose spray & so affordable and easy to use!

good products (they work, green, gentle, no plastic) good delivery service, annoying website with moving banner