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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

I'm disgusted with Kenco. Coffee isnt cheap. It's been a proper exasperating run around trying to find Kenco cheap enough to keep consuming. Now, they give us less and 'top it up' with something less... Ver más

Valorada con 1 estrellas sobre 5

I've nearly finished my last jar of the old recipe Smooth and I won't be buying more. The new recipe tastes bitter and smells burnt, and the gritty sludge it leaves at the bottom of the cup it gross.... Ver más

Valorada con 1 estrellas sobre 5

Having enjoyed Kenco Rich coffee for a long time was so disappointed with “new” jar. Coffee is tasteless, when you add the water it goes flat, leaves a black sludge in the cup. Comparing the ingredien... Ver más

Valorada con 1 estrellas sobre 5

What have you done?! I could cope with the 10g reduction, we get it costs are rising, but you have ruined my kenco rich coffee. I've been a loyal customer for over 20 years. It's always been the best... Ver más

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Muy malo

TrustScore: 1 sobre 5

507 opiniones

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4 estrellas
3 estrellas
2 estrellas
1 estrella

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Todas las opiniones

(507)

463 opiniones en los últimos 12 meses

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Valorada con 1 estrellas sobre 5

I am a strong black coffee lover

I am a strong black coffee lover and have bought Kenco Rich for years. The new recipe is horrid, foul tasting and leaves a sludge around the cup Why change something so good? Change it back to what the customers want. I will not be buying any more of the new blend.

7 de septiembre de 2026
Opinión espontánea
Valorada con 1 estrellas sobre 5

It’s coffee Jim but not as we know it …..

I have to add my complaint to the list of all the others on here. The recent change is truly disgusting and the smell of the coffee is repellant. Why would anyone want to drink this sludge that smells so bad?
Coffee is meant to have a lovely aroma that makes one want to drink it not throw it in the bin. It’s another marketing spin to call it ‘new’, change the jar shape to hide the reduction in grams and increase price point.
Big corporates never change things for the better and with Kenco the so called addition of 10% roast and ground coffee is just a way of adding something worse that probably isn’t real coffee. Another way of ripping off the consumer. Kenco have lost another customer but not that that will matter to them.

7 de septiembre de 2026
Opinión espontánea
Valorada con 1 estrellas sobre 5

Disgusting.

Disgusting new mix and sludge at the bottom of the cup. I will find an alternative.

2 de septiembre de 2026
Opinión espontánea
Valorada con 1 estrellas sobre 5

The new blend of coffee -YUK!

The new blend of coffee leaves a terrible residue at the bottom.of mug, unfortunately this is causing me after many, many years of only using kenco to seek another brand of coffee. 😔
🙏 please go back to the old recipe!!

6 de septiembre de 2026
Opinión espontánea
Valorada con 1 estrellas sobre 5

What on earth have you done to the best…

What on earth have you done to the best instant coffee I’ve ever had, I have been using it for years and always enjoyed the rich flavour, but since you have changed the container and the label the coffee I used to enjoy is now nothing but horrible it’s tasteless and leaves sludge in the bottom of my cup and for the price of the new branded coffee it’s absolutely disgusting, I have been hunting around for the old container to get a decent cup of coffee, please please go back to the original coffee

18 de julio de 2026
Opinión espontánea
Valorada con 1 estrellas sobre 5

Former loyal Kenco customer.

I have drunk nothing but Kenco for years. It is now horrible and undrinkable, by me at least. I will not buy again unless Kenco admit their mistake and publicly state that the old recipe is returning.

6 de septiembre de 2026
Opinión espontánea
Valorada con 1 estrellas sobre 5

Awful following rebrand

Awful, awful coffee following "rebrand". Your marketing team clearly haven't experienced the new product. Grains don't dissolve, bitter tasting, sludge left at the end. Even the packaging was cheap compared to before. Will not buy it again while this is the result.

4 de septiembre de 2026
Opinión espontánea
Valorada con 1 estrellas sobre 5

THE COFFEE IS WORSE THAN BAD ITS…

THE COFFEE IS WORSE THAN BAD ITS DISGUSTINGLY BAD
I have been drinking Kenco Coffee for more years than I care to admit. Whoever it was responsible for agreeing to the most recent recipe change needs to be moved on obviously not up to the Job.

6 de septiembre de 2026
Opinión espontánea
Valorada con 1 estrellas sobre 5

Perhaps Kenco have been conned?

Perhaps Kenco have been the subject of a massive con-trick? How to destroy a brand overnight! A cup now looks and tastes like the coffee bean waste you get after having used coffee beans once already.

6 de septiembre de 2026
Opinión espontánea
Valorada con 1 estrellas sobre 5

How can a long standing coffee blend be…

How can a long standing coffee blend be updated so dramatically? It’s stronger, more bitter, takes longer to dissolve and so needs stirring and leaves a horrible residue in the mug.
Basically. It’s no longer an instant coffee.
Guess I will have to start looking for an alternative.

5 de septiembre de 2026
Opinión espontánea
Valorada con 1 estrellas sobre 5

Oh dear Kenco

Oh dear Kenco! What have you done!!! If it’s not broken don’t fix it. If this is to save yourself some costs then this is false economy! As I am now looking for a brand change, and by the reviews so are many other customers.

4 de septiembre de 2026
Opinión espontánea
Valorada con 1 estrellas sobre 5

Completely different product - not just a rebrand

Long term buyer of Kenco Rich blue and I cannot believe they think changing the formula to the disgusting current version is a good marketing idea. Clearly trying to reduce costs/increase profit is the major driver but zero consideration to product quality or customer satisfaction. I am just sad I bought another jar as I thought perhaps I had just hit on a bad batch.

4 de septiembre de 2026
Opinión espontánea
Valorada con 1 estrellas sobre 5

Kenco what have you done to your…

Kenco what have you done to your coffee, as a kenco rich coffee drinker for many years I opened a jar of coffee the other day and thought I'd got the wrong brand, it doesn't dissolve when you put hot water in the cup and the residue at the bottom of the cup is awful. Who ever signed this off as a good cup of coffee needs to find new employment.

4 de septiembre de 2026
Opinión espontánea
Valorada con 1 estrellas sobre 5

Phoned to complain about new recipe…

Phoned to complain about new recipe Kenco Smooth coffee. The lady that answered the phone was really NOT interested. I will be looking for a new coffee to drink after many years of using the product.

3 de septiembre de 2026
Opinión espontánea

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