Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información

Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información

Consulta las opiniones de los clientes

Valorada con 3 estrellas sobre 5

Where to start? I requested a hybrid car so that I could test it out on a long run and around town. I am thinking of buying one so quite important. Unknown to me when I picked up the car, it was no... Ver más

Valorada con 5 estrellas sobre 5

Very helpful staff on reception. One day it would be great to have all the documents needed already uploaded online to facilitate repeat bookings or need to spend any time at all representing everythi... Ver más

Valorada con 5 estrellas sobre 5

Hired a vehicle for a weekend recently, extremely friendly and easy arrangements and pick up. Reasonable price and the vehicle was in excellent condition. When returning we needed a taxi, the staff ar... Ver más

Valorada con 5 estrellas sobre 5

What an outstanding company the Ashford branch of Kenhire is 👏👏👏. I rented a Ford Luton van with tail lift yesterday 20/1/22. The staff were great on the phone when I made my booking, Lauren was re... Ver más

Información sobre la empresa

  1. Agencia de alquiler de camionetas
  2. Agencia de alquiler de automóviles

Escrito por la empresa

Kenhire have been providing motoring services in Ashford for over 75 years and we pride ourselves on the flexibility and standards of service that make us one of Kent’s leading vehicle rental companies. We offer a wide range of the latest cars, vans, minibuses & commercial vehicles available for short term rental & long term contracts. Whatever your transport requirements, call Kenhire and we'll do our best to help


Información de contacto

4,2

Muy bueno

TrustScore: 4 sobre 5

47 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

No consta que haya invitado a opinar recientemente

Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas

Así usa esta empresa Trustpilot

Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.

4,2

Todas las opiniones

(47)

0 opiniones en los últimos 12 meses

Escribir una opinión
Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 3 estrellas sobre 5

Went from bad to worse....

Where to start? I requested a hybrid car so that I could test it out on a long run and around town. I am thinking of buying one
so quite important. Unknown to me when I picked up the car, it was not a hybrid but a petrol. Once I got on a motorway and tried to find the hybrid details, I then realised that it was petrol. Too late by this time to return the car. Then I realised that the parcel shelf was missing. Then down a country lane I put the high beam on and they pointed up into the trees, so very dangerous. I called Kenhire, who confirmed that it was not a hybrid, but then asked me to check if it had a battery in the boot, just to confirm that it was not a hybrid! I was on the motorway so not a chance. Anyway, it was obvious by this time that it was not a hybrid. So, waste of money hiring a car. When talking with a young lady during journey about the light problem, there was no apology, just to call the breakdown service. When I returned the car, I was given a refund of £51, even though I paid £215 hire charge and I paid over £80 in unnecessary petrol costs. Not a great experience, so I can't in all honesty recommend Kenhire. A lot more to this hire, but I'm running out of patience.

28 de diciembre de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Number 1 in Kent for vehicle hire.

I have used Kenhire a number of times over the years.
They have on all occasions been fast polite and professional.
If you have a problem they will go all out to overcome and provide just what you need. Thank you Hayley.

8 de agosto de 2024
Opinión espontánea
Valorada con 1 estrellas sobre 5

I booked a van by phone

I booked a van by phone. I was told the cost would be £120. I was asked to pay the charge upfront which I was okay with but Kenhire took £320 from my account without telling me. When I found out I called them thinking I must have misheard the price but it turns out they had taken a £200 deposit without telling me about it. I was really upset about this but they did not seem to be phased by it at all. They were very matter of fact about having taken an unauthorised payment. I cancelled my van and will not be going back to them.

19 de abril de 2023
Opinión espontánea
Logotipo de Kenhire Limited

Respuesta de Kenhire Limited

We are sorry to see that you were disappointed with your recent booking & your decision to cancel. We have investigated this & your initial enquiry was with a very new member of staff who is in the process of training & although she gave you the rental price, she did neglect to advise of the £200 deposit. When you called to make the booking, you spoke to a different member of staff who thought you had been made aware of the total hire costs. We have reviewed the phone calls made by yourself & note that during the 2nd call, upon hearing your dismay at being charged an unexpected amount you were offered an apology on two occasions for a genuine mistake & unbeknownst to you a discount had also been applied to the booking as compensation. When you called the third time to cancel you were informed that we had applied the discount, but you had already decided to cancel.
As a family run company, we pride ourselves in providing a high level of customer service & to ensure this continues we have spoken to all members of staff involved to ensure this does not happen in the future. Once again please accept our apologies for this and we hope you will give us the opportunity to show you our usual level of service in the future.

Valorada con 5 estrellas sobre 5

Very efficient service from start to…

Very efficient service from start to finish. A completely normal hassle hire and I would absolutely come back and recommend to family and anyone!

The Cars Are a Great drive and pick up and drop off is no hassle.

Staff are lovely and helpful!

19 de agosto de 2022
Opinión espontánea
Logotipo de Kenhire Limited

Respuesta de Kenhire Limited

Many thanks for your comments, and your business. We do try to make the hiring process as straightforward as we can, and are pleased that it works for you.

Valorada con 5 estrellas sobre 5

We have used Ken Hire many times now

We have used Ken Hire many times now. Great vans, easy booking and return process. Would recommend.

19 de agosto de 2022
Opinión espontánea
Logotipo de Kenhire Limited

Respuesta de Kenhire Limited

Many thanks for your comments, and your continuing business. We hope to see you again soon!

Valorada con 5 estrellas sobre 5

Easy booking

Easy booking. Good communication. Clean and reliable vehicle.

19 de agosto de 2022
Opinión espontánea
Logotipo de Kenhire Limited

Respuesta de Kenhire Limited

Thank you for this rating. We look forward to being of service again.

Valorada con 5 estrellas sobre 5

Excellent and friendly service service

Excellent and friendly service service, very reasonable price and easy to deal with. The van was clean and I highly recommend using Kenhire

5 de agosto de 2022
Opinión espontánea
Logotipo de Kenhire Limited

Respuesta de Kenhire Limited

Thank you. We're glad that the van did its job to your satisfaction.

Valorada con 5 estrellas sobre 5

Great Staff, Efficiency and Professionalism

The staff at Kenhire were very efficient, friendly and professional and helped me with car hire and repair in a speedy manner. Highly recommended.

5 de agosto de 2022
Opinión espontánea
Logotipo de Kenhire Limited

Respuesta de Kenhire Limited

Many thanks for your rating. We do try our best to be helpful, so it's always nice to know that our efforts are appreciated!

Valorada con 5 estrellas sobre 5

Top quality VanHire

Whole process is quick and the Service is always good, the vehicles are always top spec.
I will recommend as they are always the same top quality service.

22 de julio de 2022
Opinión espontánea
Logotipo de Kenhire Limited

Respuesta de Kenhire Limited

Many thanks for your comments, and your business. We do try to make the hiring process as straightforward as we can, and are pleased that it works for you.

Valorada con 5 estrellas sobre 5

Would definitely use Kenhire again!

Super friendly, helpful, and efficient. Car was great and good value. I would bot hold back in recommending them.

22 de julio de 2022
Opinión espontánea
Logotipo de Kenhire Limited

Respuesta de Kenhire Limited

We appreciate your positive review about your recent experience with us! We hope to see you again soon!

Valorada con 5 estrellas sobre 5

Excellent!

Excellent service and quality vehicle.

22 de julio de 2022
Opinión espontánea
Logotipo de Kenhire Limited

Respuesta de Kenhire Limited

Thank you for saying this. We do appreciate your comments, and your business!

Valorada con 5 estrellas sobre 5

perfection

My new favourite van rental company

22 de julio de 2022
Opinión espontánea
Logotipo de Kenhire Limited

Respuesta de Kenhire Limited

Thanks for the 5 stars. We look forward to being of service again.

Valorada con 5 estrellas sobre 5

Excellent car hire service

Excellent car hire service from local company. Cars are great, value is excellent and staff are very helpful

22 de julio de 2022
Opinión espontánea
Logotipo de Kenhire Limited

Respuesta de Kenhire Limited

We appreciate your positive review about your recent experience with us! We hope to see you again soon!

Valorada con 5 estrellas sobre 5

First class van

First class van
Easy booking and return
Will be using you guys again

19 de julio de 2022
Opinión espontánea
Logotipo de Kenhire Limited

Respuesta de Kenhire Limited

Thank you for saying this. We do appreciate your comments, and your business!

Valorada con 5 estrellas sobre 5

Highly recommended van hire

Great van at a good price, staff were friendly and helpful, plus they are open on weekends! Would highly recommend! I’ll definitely use them again next time! Thank you 😊

17 de julio de 2022
Opinión espontánea
Logotipo de Kenhire Limited

Respuesta de Kenhire Limited

Thanks for the 5 stars. We do try to be fair with our charges and try our best to accommodate everyone! We hope to see you again soon

Valorada con 5 estrellas sobre 5

Top job

No problems at all 💯 customer satisfaction.

15 de julio de 2022
Opinión espontánea
Logotipo de Kenhire Limited

Respuesta de Kenhire Limited

Thank you for this rating. We do try our best to be helpful, so it's always nice to know that our efforts are appreciated.

Valorada con 5 estrellas sobre 5

Very good service

Very good service, have used Kenhire many times over the years. Van nice and clean and reasonable cost.

15 de julio de 2022
Opinión espontánea
Logotipo de Kenhire Limited

Respuesta de Kenhire Limited

Many thanks for your comments, and your continuing business. We hope to see you again soon!

Valorada con 5 estrellas sobre 5

Super friendly and professional

Great price! Super friendly team and the van was cleaned exceptionally well. Asked Kenhire to refuel after use as at the time of returning it was cheaper than the garage. No problems at all and would highly recommend.0

15 de julio de 2022
Opinión espontánea
Logotipo de Kenhire Limited

Respuesta de Kenhire Limited

Thank you. We're glad that the van did its job to your satisfaction. We look forward to being of service again.

La experiencia Trustpilot

Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.

Las empresas pueden solicitar opiniones a través de invitaciones automáticas. Esta opiniones, etiquetadas como verificadas, tratan sobre experiencias genuinas.

Más información sobre otros tipos de reseñas.

Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.

Más información sobre el proceso de revisión de Trustpilot.

8 consejos para escribir buenas reseñas.

La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.

Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.

Leer más