Recently had a great experience with the support team, in particular Phill Pinson. We had a couple of tricky off-plan mortgage applications to get placed, he answered every call, nothing was too m... Ver más
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Consulta las opiniones de los clientes
No Frills Mortgage Lender - does the basics. Largely dealt with indirectly via broker for a company BTL Main issues being: 1) No way to track/manage my mortgage online 2) Quite an old fashioned... Ver más
No Frills Mortgage Lender - does the basics. Largely dealt with indirectly via broker for a company BTL Main issues being: 1) No way to track/manage my mortgage online 2) Quite an old fashioned... Ver más
Excellent service from start to finish Had my mortgage done in September and had a very positive experience with Steven Rodger my mortgage broker to Kensington. He was professional, friendly and extr... Ver más
Información sobre la empresa
Escrito por la empresa
Kensington is the UK’s leading non-bank specialist mortgage lender; offering a range of residential and buy to let mortgages through a network of mortgage brokers. Our 25 year heritage in specialist mortgages means that we understand better than most that no two people are the same. That’s why we create innovative mortgages with lending criteria that gives us the flexibility to meet the needs of the people the high street doesn’t cater for. We use a combination of data and human insight to look beneath the surface, and unlike mainstream lenders, who all too often rely on what the computer says, we use real people to make our decisions. It’s this ‘’head and heart’’ approach which is the key to what we call the #KensingtonDifference.
Información de contacto
PO Box 831, Redhill, RH1 9NJ, Reino Unido
- kensingtonmortgages.co.uk
4,6
Excelente
8 mil opiniones
Invita a los clientes a opinar
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Very good..
29 de agosto de 2026
Excellent service from start to finish
Excellent service from start to finish. The team were professional, friendly and kept me fully informed throughout the mortgage process. They explained everything clearly, responded quickly to my questions and made the whole experience straightforward and stress-free. I would highly recommend them to anyone looking for reliable mortgage advice
28 de agosto de 2026
Credit issues
Was worried I couldn’t get accepted with adverse credit but Kensington were brilliant
29 de agosto de 2026
Service and staff both waz good keep it…
Service and staff both waz good keep it up
28 de agosto de 2026
Decent, no Frills Mortgage Lender
No Frills Mortgage Lender - does the basics.
Largely dealt with indirectly via broker for a company BTL
Main issues being:
1) No way to track/manage my mortgage online
2) Quite an old fashioned way of operating - I need to call up to get my annual statement for custom dates, rather than just being able to self-serve via website or mobile app, which gets really frustrating when it comes to filing taxes as Kensington operate on a calendar year basis.
3 de septiembre de 2026
Opinión espontánea
Decent, no Frills Mortgage Lender
No Frills Mortgage Lender - does the basics.
Largely dealt with indirectly via broker for a company BTL
Main issues being:
1) No way to track/manage my mortgage online
2) Quite an old fashioned way of operating - I need to call up to get my annual statement for custom dates, rather than just being able to self-serve via website or mobile app, which gets really frustrating when it comes to filing taxes as Kensington operate on a calendar year basis.
3 de septiembre de 2026
It’s been an absolutely pleasure and…
It’s been an absolutely pleasure and joy to be dealing and we have several re-mortgages now in place with Kensington and all are managed expertly.
3 de septiembre de 2026
Es posible que utilice la IA para responderVer más
En Trustpilot apostamos por el contenido creado por personas. Sin embargo, esta empresa puede utilizar nuestra herramienta de respuesta asistida por IA para redactar sus respuestas.
2 CASES IN A ROW DECLINED DUE TO…
2 CASES IN A ROW DECLINED DUE TO VALUATION WHICH IS OK HOWEVER HAD TO GO THROUGH SUPLYING ENDLIESS AMOUNTS OF DOCUMENTS ETC FIRST TO BE ASSESSED THEN TO GET THE RESULTS OF THE VALUATION. REALLY NEED TO CHANGE THE PROCESS ON THIS
3 de septiembre de 2026
Respuesta de Kensington Mortgages
Hi Shezad,
Thank you for taking the time to share your feedback. We appreciate how frustrating it can be to provide supporting documentation only for an application not to proceed following assessment.
We have reviewed your recent cases and can see that the applications were assessed in line with our lending criteria, with one case ultimately declined following the valuation and property assessment.
We recognise that this can be disappointing after the time invested in the process, and we appreciate your comments regarding the experience. Feedback such as yours helps us continue to review and improve our processes and communication.
Thank you again for your feedback, Kensington.
Great service
Excellent customer service when dealing g with our mortgage. Process was simple to follow and all questions answered promptly.
3 de septiembre de 2026
Quick underwriting
Quick underwriting. The ability to speak with someone about the case. Good email updates.
Flexible criteria and a quick offer.
2 de septiembre de 2026
Great service as usual
2 de septiembre de 2026
Avoid Kensington
Have found Kensington completely useless, totally understandable they they need to look after there interests first and foremost.
But the information they keep coming back and asking for is provided, then they decide they want more.
The surveyor was totally useless, put a rental income of £975 on a 3 bed semi detached house. The area the house is in, you could just about get a 2 bedroom flat if you’re lucky. The are 2 houses for rent in the same post code, both 3 bed same layout, one is £1500 and one is £2500. Find it outrageous how they can just pluck a figure out of thin air. Have decided to just give up and go with another lender in the end, weeks waisted. Avoid Kensington at all cost.
2 de septiembre de 2026
Opinión espontánea
Respuesta de Kensington Mortgages
Hi Andrew,
We're sorry to hear about your experience and appreciate you taking the time to leave your feedback.
We understand how disappointing it can be when an application takes longer than expected, particularly when further information is requested and a valuation outcome differs from your own expectations. While these requests are necessary as part of our assessment process, we recognise the frustration this can cause.
We're sorry that we were unable to provide the outcome you were hoping for and that you chose not to proceed with the application. We wish you every success with your future mortgage arrangements, Kensington.
Very good and professional throughout…
Very good and professional throughout the mortgage process
5 de agosto de 2026
Very good with keeping in contact.
Very good with keeping me up to date with what was happening . Would of liked the timeliness from start to finish to be a little quicker though .
27 de agosto de 2026
Great communication kept me upto date…
Great communication kept me upto date and also all the timings were met as per plan. Brilliant staff.
27 de agosto de 2026
Brilliant!
27 de agosto de 2026
Very happy with the service and…
Very happy with the service and proactiveness from the Underwriter
29 de agosto de 2026
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