We had a very positive experience with Kensington Mortgages while purchasing our first home. As first-time buyers, getting a mortgage can feel like a huge and stressful step, but we are incredibly... Ver más
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Consulta las opiniones de los clientes
I’ve been really pleased with the service I received from Kensington. I contacted them about a change in circumstances and they were very helpful and understanding. Everything was explained clearly an... Ver más
No Frills Mortgage Lender - does the basics. Largely dealt with indirectly via broker for a company BTL Main issues being: 1) No way to track/manage my mortgage online 2) Quite an old fashioned... Ver más
No Frills Mortgage Lender - does the basics. Largely dealt with indirectly via broker for a company BTL Main issues being: 1) No way to track/manage my mortgage online 2) Quite an old fashioned... Ver más
Información sobre la empresa
Escrito por la empresa
Kensington is the UK’s leading non-bank specialist mortgage lender; offering a range of residential and buy to let mortgages through a network of mortgage brokers. Our 25 year heritage in specialist mortgages means that we understand better than most that no two people are the same. That’s why we create innovative mortgages with lending criteria that gives us the flexibility to meet the needs of the people the high street doesn’t cater for. We use a combination of data and human insight to look beneath the surface, and unlike mainstream lenders, who all too often rely on what the computer says, we use real people to make our decisions. It’s this ‘’head and heart’’ approach which is the key to what we call the #KensingtonDifference.
Información de contacto
PO Box 831, Redhill, RH1 9NJ, Reino Unido
- kensingtonmortgages.co.uk
4,6
Excelente
8 mil opiniones
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Great service as usual
2 de septiembre de 2026
Es posible que utilice la IA para responderVer más
En Trustpilot apostamos por el contenido creado por personas. Sin embargo, esta empresa puede utilizar nuestra herramienta de respuesta asistida por IA para redactar sus respuestas.
Avoid Kensington
Have found Kensington completely useless, totally understandable they they need to look after there interests first and foremost.
But the information they keep coming back and asking for is provided, then they decide they want more.
The surveyor was totally useless, put a rental income of £975 on a 3 bed semi detached house. The area the house is in, you could just about get a 2 bedroom flat if you’re lucky. The are 2 houses for rent in the same post code, both 3 bed same layout, one is £1500 and one is £2500. Find it outrageous how they can just pluck a figure out of thin air. Have decided to just give up and go with another lender in the end, weeks waisted. Avoid Kensington at all cost.
2 de septiembre de 2026
Opinión espontánea
Respuesta de Kensington Mortgages
Hi Andrew,
We're sorry to hear about your experience and appreciate you taking the time to leave your feedback.
We understand how disappointing it can be when an application takes longer than expected, particularly when further information is requested and a valuation outcome differs from your own expectations. While these requests are necessary as part of our assessment process, we recognise the frustration this can cause.
We're sorry that we were unable to provide the outcome you were hoping for and that you chose not to proceed with the application. We wish you every success with your future mortgage arrangements, Kensington.
Very good and professional throughout…
Very good and professional throughout the mortgage process
5 de agosto de 2026
Very good with keeping in contact.
Very good with keeping me up to date with what was happening . Would of liked the timeliness from start to finish to be a little quicker though .
27 de agosto de 2026
Great communication kept me upto date…
Great communication kept me upto date and also all the timings were met as per plan. Brilliant staff.
27 de agosto de 2026
Brilliant!
27 de agosto de 2026
Very happy with the service and…
Very happy with the service and proactiveness from the Underwriter
29 de agosto de 2026
Quick response to to the survey and…
Quick response to to the survey and then offer of mortgage
26 de agosto de 2026
Rapid turnaround from app to offer in…
Rapid turnaround from app to offer in less than a week, and brilliant support from Steve Chitty as always.
27 de agosto de 2026
Bit of a long drawn out process
Bit of a long drawn out process, system very difficult to work with especially uploading requested documents. BDM Jo Field helped get over the line in the end very helpful go between with the underwriter. Cant fault any staff its the system and process that's a bit tiresome.
26 de agosto de 2026
Respuesta de Kensington Mortgages
Hi Roger, thank you for taking the time to share your feedback. We're sorry to hear that parts of the process felt lengthy and that our system made uploading documents more difficult than it should have been. We appreciate how frustrating this can be when you're keen to progress your application.
We're pleased to hear that Jo was able to support you throughout the process and help bring everything to a successful conclusion. We'll be sure to pass on your kind comments to her.
Thank you, Kensington.
Easy to apply
Easy to apply, quick speed from app to offer and completion within 2 months so clients are very pleased.
22 de agosto de 2026
I have submitted one application for…
I have submitted one application for purchase on BTL Ltd Co application. The client sold his shares and used as deposit for purchase. The case has been cancelelled due to funds where not available in the account for three months. Really lacking intelligence, showing poor judgment, or acting in a silly and unwise way in your policy.
26 de agosto de 2026
Respuesta de Kensington Mortgages
Hi Giridhar,
Thank you for your feedback. We appreciate that policy requirements can sometimes be frustrating when they affect the progress of an application.
While the original application was unable to proceed at the time, we're pleased that following a further submission, a mortgage offer was subsequently issued.
Thank you, Kensington.
Smooth process from start to finish
Smooth process from start to finish. Any of my queries were answered quickly and in a professional manner. Well done Kensington mortgages.
29 de agosto de 2026
Absolutely amazing experience
Absolutely amazing experience, very straight forward and simple application. Provided us with a mortgage that I thought might not be possible. Kensington Mortgages exceeded my expectations would have no hesitation in recommending them. Thank you!
30 de agosto de 2026
Detailed and precise
The experience was very smooth and was done in a professional manner.
23 de agosto de 2026
Just had a mortgage offer declined due…
Just had a mortgage offer declined due to internal audit with no reason, after weeks of excessive documents and scrutiny it’s just a dead end. Exchange is only couple days away and you guys should do better in explaining stuff and I’m sure this is an internal error that caused it to be decline
28 de agosto de 2026
Opinión espontánea
Respuesta de Kensington Mortgages
Hi, we're sorry to hear that you were disappointed with the outcome of your application. We appreciate that this will be frustrating, particularly after the time invested in the process. While we're unable to comment on the specific details of individual lending decisions, we understand your concerns and appreciate you taking the time to share your feedback. Thank you, Kensington.
Very happy with the service provided by…
Very happy with the service provided by Kensington Mortgages..1st time buyer!!
19 de agosto de 2026
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