We had a very positive experience with Kensington Mortgages while purchasing our first home. As first-time buyers, getting a mortgage can feel like a huge and stressful step, but we are incredibly... Ver más
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Consulta las opiniones de los clientes
I’ve been really pleased with the service I received from Kensington. I contacted them about a change in circumstances and they were very helpful and understanding. Everything was explained clearly an... Ver más
Recently had a great experience with the support team, in particular Phill Pinson. We had a couple of tricky off-plan mortgage applications to get placed, he answered every call, nothing was too m... Ver más
Placing cases with Kensington sometimes has holds up in underwriting. However that said they have underwriters that talk to you and give you solutions that lead to case getting to offer!
Información sobre la empresa
Escrito por la empresa
Kensington is the UK’s leading non-bank specialist mortgage lender; offering a range of residential and buy to let mortgages through a network of mortgage brokers. Our 25 year heritage in specialist mortgages means that we understand better than most that no two people are the same. That’s why we create innovative mortgages with lending criteria that gives us the flexibility to meet the needs of the people the high street doesn’t cater for. We use a combination of data and human insight to look beneath the surface, and unlike mainstream lenders, who all too often rely on what the computer says, we use real people to make our decisions. It’s this ‘’head and heart’’ approach which is the key to what we call the #KensingtonDifference.
Información de contacto
PO Box 831, Redhill, RH1 9NJ, Reino Unido
- kensingtonmortgages.co.uk
4,6
Excelente
8 mil opiniones
Invita a los clientes a opinar
Esta empresa invita a sus clientes a opinar, independientemente de que la opinión sea positiva o negativa.
En Trustpilot apostamos por el contenido creado por personas. Sin embargo, esta empresa puede utilizar nuestra herramienta de respuesta asistida por IA para redactar sus respuestas.
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Es posible que utilice la IA para responderVer más
En Trustpilot apostamos por el contenido creado por personas. Sin embargo, esta empresa puede utilizar nuestra herramienta de respuesta asistida por IA para redactar sus respuestas.
The valuation report wasn’t very good
The valuation report wasn’t very good. Valuer supplied through Kensington to value the property was too one sided and towards Kensington. If we were applying for 90% of the value I would understand coming in below. But we felt that the value didn’t represent what we needed.
27 de agosto de 2026
Respuesta de Kensington Mortgages
Hi JR, we're sorry to hear that the valuation did not meet your expectations. We understand how disappointing it can be when a property's valuation comes back lower than anticipated, particularly when you feel it does not reflect its true value.
While we arrange the valuation as part of the application process, the final figure is determined independently by a qualified surveyor. Their assessment is based on a range of factors, including local market evidence and recent comparable property sales.
We appreciate you taking the time to speak with a member of our team and hope the conversation helped to provide greater clarity around the valuation process. Thank you for sharing your feedback, Kensington.
Very nice and easy to deal with my…
Very nice and easy to deal with my finance advisor in Kensington teamed up to do a really good job thank you
27 de agosto de 2026
Approachable underwriters
My experience has been that the underwriters are very approachable and look at all options to get a case to fit
27 de agosto de 2026
Great Lender
Great Lender, with clear underwriting process, eazy access to BDM and Criteria Team
27 de agosto de 2026
Great for Ltd Co portfolio landlords
Ltd company portfolio landlord needed completion on online auction purchase within 6 weeks. Kensington process took 5 working days from application to offer. Happy advisor = happy client
25 de agosto de 2026
Respuesta de Kensington Mortgages
Hi Anthony, we’re delighted the case reached offer in just five working days, helping you meet your client’s auction timescale. It’s great to know the outcome worked well for both you and your client. We look forward to supporting you again, Kensington.
Rates make Kensington an option
Rates make Kensington an option, but their follow-up processing is a trial.....
The simplest things turn into issues and they seriously struggle with anything that requires understanding or common sense.
But, the rates.......
20 de agosto de 2026
Respuesta de Kensington Mortgages
Hi Mike,
Thank you for taking the time to share your feedback. We're pleased to hear that you found our rates competitive, but we're sorry that your experience during the application process did not meet your expectations.
We aim to make the application journey as smooth and straightforward as possible while ensuring we have the information needed to assess each application. We appreciate that requests for additional documentation can sometimes be frustrating, and we're sorry if this impacted your experience.
We'd welcome the opportunity to better understand the concerns you've raised and discuss your experience in more detail. A member of our team has reached out to you and would be happy to speak with you.
Thank you, Kensington.
Speak to underwriter -
Speak to underwriter -
100% support from Business Development Graham
and broker support from broker support team
easy system to use
25 de agosto de 2026
Respuesta de Kensington Mortgages
Hi, we’re delighted that direct underwriter access, Graham’s support, and our broker support team made the process easier for you. We’ll be sure to share your kind comments with the team. Thank you, Kensington.
We have had a very positive experience…
We have had a very positive experience working with Kensington. Their team has been professional, responsive, and supportive throughout the mortgage process. Communication has been clear, and they have worked efficiently to help move cases forward.
As a mortgage broker, I really appreciate working with a lender that understands brokers’ needs and provides reliable support throughout the application process. Overall, Kensington has been a great lender to work with, and I would be happy to recommend them to other mortgage professionals.
20 de agosto de 2026
Respuesta de Kensington Mortgages
Hi Merina, thank you so much for the recommendation. We’re delighted our team has provided the responsive, reliable support that helps you serve your clients, and we truly value our partnership with you. We look forward to working together again, Kensington.
BUY TO LET REMORTGAGE - CAPITAL RAISING
Application on your portal -some questions difficult to work out what is being asked but otherwise slick
Adding documents that were requested was nice and easy
Underwriter contacted me to make sure the case progressed to offer quickly
21 de agosto de 2026
Respuesta de Kensington Mortgages
Hi Hitesh, we’re pleased the document upload and underwriter support helped keep the case moving quickly. We also appreciate your comments about some portal questions being unclear, as this helps us identify where the experience can be improved. Thank you, Kensington.
Respuesta de Kensington Mortgages
Hi Kelly, it’s great to hear the system was easy to use and that everything moved promptly , Kensington.
Great service.
23 de agosto de 2026
Respuesta de Kensington Mortgages
Hi Darren, we’re pleased you received great service. Thank you, Kensington.
Quick turn around application to…
Quick turn around application to mortgage offer
22 de agosto de 2026
Respuesta de Kensington Mortgages
Hi Prabhjeet, we’re pleased your application progressed to offer so quickly. We look forward to supporting you and your clients again, Kensington.
Underwriter very fast and remained in…
Underwriter very fast and remained in regular contact. Excellent service. Thanks to Matthew for the last 2 cases! Very efficient!
21 de agosto de 2026
Respuesta de Kensington Mortgages
Hi Faysal, it’s fantastic to hear that Matthew kept your recent cases moving quickly and stayed in regular contact. We’ll be sure to share your kind comments with them. Thank you, Kensington.
Everything was great
Everything was great went smoothly. If anything that needs addressing is the valuvar since they are drastically down value the property.
21 de agosto de 2026
Respuesta de Kensington Mortgages
Hi Surendra, we’re pleased the case progressed well overall, although we’re sorry the valuation did not meet expectations. Thank you, Kensington.
Respuesta de Kensington Mortgages
Hi Kara, we’re pleased you felt supported and kept informed throughout. Thank you for your kind comments, Kensington.
Respuesta de Kensington Mortgages
Hi Anoop, we’re pleased you had a positive experience with us and we appreciate you taking the time to share your feedback, Kensington.
Respuesta de Kensington Mortgages
Hi Sandeep, we’re delighted you had an excellent experience. Thank you, Kensington.
having used Kensington before
having used Kensington before, i was apprehensive however this time it was straightforward and the offer came through quickly.
14 de agosto de 2026
Respuesta de Kensington Mortgages
Hi Reenz, we’re really pleased this experience was positive and that the case progressed smoothly to a quick offer. Thank you for sharing your kind feedback, Kensington
Sent an email and got an instant…
Sent an email and got an instant helpful reply. Thanks
13 de agosto de 2026
Respuesta de Kensington Mortgages
Hi Mark, we’re pleased you received a helpful response so quickly. Thank you, Kensington.
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