Kershaw Knives Opiniones 

I purchased a folding knife for my wife and 2 years ago, about $75

She didn’t notice it happening, but the tiny screws and hold the side together came out and were lost. Now the knife is useless.

I reach out to Kershaw hoping to be able to locate and purchase replacement screws. After much back and forth, they basically said, the knife is discontinued and we can’t help you.

Not very good customer service, I will never buy another Kershaw. Never had this problem with my Buck knifes.

Steve
Utah

I bought Kershaw pack mule for £199 or 265$. I'm from United Kingdom. The first week I lost the sheath. I contacted directly Kershaw in USA, I asked them to buy spear sheath, they refused me. The knife sellers in United Kingdom are retailer's ,they are not authorized dealers so I can't buy spear sheath anywhere.
Very bad experience with Kershaw USA, very disappointed,very useless service. I never going to buy again Kershaw knife in my life.

I bought a seven piece knife set. I sent it back for warranty and to be sharpened. We had a detailed checklist for the warranty information with the SKU number and the numbers listed for the order we were sent back one knife. We called to find out what happened they told us this is all they received and that was it l. They will give you a coupon for a discount on some of purchase and hung up the phone. We are out $2000 in knives and nobody will help us. This is insane. Two managers told us they were done talking to us and hung up and that’s all they were going to do I don’t know how this is not theft or how you file charges on this. We can’t even file an insurance claim with the Postal Service. They signed off on the information when they received it and we have proof. But nothing was done the crooks and con artist.

Après l’achat d’un couteau haut-de-gamme manufacturé par kershaw, j’ai dû contacter entreprise car j’ai observé un gros problème de corrosion sur le corps et la lame du couteau. J’ai envoyé deux e-mails à l’entreprise, jusque-là, rester sans réponse. Le service client n’est pas très respectueux de ses clients. À bon entendeur.

Excellent knife at an affordable price. Top that off with amazing warranty service which I have used twice over the years. Got a replacement spring bar for assisted open mind numbingly fast. No exaggeration! Definitely is my favorite knife. I carry and use it daily for many years, and would buy another in a second. Thank you Kershaw!

I am writing about the Kershaw Link. I thought that the Kershaw Blur was a tremendous value with excellent quality for an EDC and I fell in love with Kershaw's knives. I now own eight! A lot of Leeks, but one Link. This was my second Kershaw, and I was, and still am blown away! Once again fit, finish, craftsmanship, and materials are second to none. Throw in a wicked sharp 20c blade, a lifetime warranty, made in the USA, and more than twice the value for what you pay, how can you go wrong? Buy with complete confidence!

If their warranty department stops lying about the metal fracturing in the cold when opening the knife. And seeing if they’re going to replace it 100% free, send it in at your own cost and then calling you up and saying there’s a fee is they won’t except the warranty because they know that their blades are garbage I would never buy another knife from this company, , horrible warranties, Third World country banana republic. Sam the manger runs this clown show don’t have phone records of their employees talking to customers tell him they’re going to do stuff for free then turn around to you like he was talking to you and he knows what was said telling you he can’t do anything and you’re gonna have to be charged money all lies shame on them !

Really not happy terrible customer service, I was basically told tuff luck

Sent in my knife that was very hard to deploy the blade. Also have the same model with different grips and it opens like a dream. Couple weeks later received the knife and Warranty services said there are no problems or material issues. I wrote back to them again and annotated how I used my Lyman Electronic Digital Trigger Pull Gauge to record almost 3.5 Lbs difference between the two knives, it shouldn't take 3.5Lbs on one knife and 6 lbs on the other to actuate the flipper and deploy the blade. That isn't right, and I'm waiting to hear their response. I've always bought Kershaw and CRKT knives, with the exception of a Buck now and then. I'll follow up with the results and hope there is good news to report from KAI.
****************************************************
OK, here is their reply, with my response in brackets: Thank you for contacting us. It’s normal for there to be differences in the action of different knives [the 2 knives I compared are identical except for the grips and blade coating.]
They are not calibrated to require a specific force to deploy.[Really? Isn't consistency in manufacturing vital in a production line?] In evaluation of this knife it was not found to be outside of manufacturing specifications.[ What is the specification for blade deployment?] Please let us know if there is anything else we can assist with. [No thanks CRKT will be MY go to blade from now on]
Best,
Alisha Bales, Warranty Services
Kershaw Knives, Zero Tolerance Knives & Shun Cutlery.

was a great company. Service is terrible. Never again

Usually no one does a review on a product their pleased with just wanted to let you know I really like this knife. I've had it for 14 years easy to sharpen and holds an edge well .

The owner Changed the font is asked for because the knife was for a girl. Lisa didn't wait for my approval, but changed the font and sent the knife. When i stated I wanted the same font i asked for, the same font I'd had on 3 prior purchases, i was told it was her choice and i should be happy because 'any girl would like it' which is irrelevant- i want the font i asked for. I wanted the font the same. She just became angry on the phone and ended the phone call. I thought I had found a mom and pop shop i could trust after having made several prior purchases, but i won't use them again.

No complaints about the product but customer service is sub-par. They are hard to reach, not willing to help and don't follow up.

I really don’t have any complaints about the product itself their made in USA knives our top quality in my opinion. The only complaint would be that I broke the clip After about two weeks of wearing. I wear it in my left pocket and the clip either got caught on the seatbelt or the door jam when I was exiting my truck it broke. That may have been my fault but it’s also the only knife that’s ever happened to. My complaints are with the customer service. A recently purchased a New knife with engraving. Communication back-and-forth is extremely slow it’s been about a month now and All I have to show for it is a pre-authorization shipping number. I called today to find out the status after trying to email and use their text response with no reply. I called to find out if we could expedite the process and get it shipped to me sooner. They were not helpful and told me that they might get to engraving it sometime this week and then they’ll ship it when they ship it. So in summary I think they make a fine product but their customer service needs a lot of work.

I sent my pocket knife to be sharpened on 06/05/20.
This review is being conducted on 09/15/20. As of this review, my knife is still AWOL. The worst part is that everytime I contact them, I get the same answer, "It is awaiting final inspection and will be sent out in two weeks". Today I am told that the wild fires in Oregon are halting the shipping process. Luckily I didn't pay too much for the knife and am currently shopping around for a better one. I understand the company may be doing the best as they can, but the least Kershaw could do is send a simple email to their customers, keeping them advised of the many delays.

I have purchased 3 each one the tip-lock breaks. The Tip-lock is made extremely cheap, out of plastic.

I have tried contacting customer service several times and only get lied to on shipping the replacement part.

I have thrown all three away and will get a different brand.

David Hodges

This is a scam .
Avoid at all cost .

if you gonna buy from them they will not bee sending you anything.
I try to email them, call them - no contact what so ever.

Kershaw is a great knife for more reasons than I can get in to. First they have a lot of products so learn about what steels they offer and what models. Do the research! They offer quality knives and blade material at a hard to believe price. So yes you will get a better blade if you get Made in USA. China is good too, but a 50/50 chance. Ps. other negative reviews are from their lack of reading the kershaw terms and agreement or not knowing how to sharpen their own tool. Have fun and do the research🙂

Sent my knife to Kershaw to be sharpened. They sent me back someone else's knife. I contacted them about the error and immediately arranged to send the "wrong" knife back.
After dozens of follow up calls to them, most involving them lying to me about the return status of my knife, I received my knife back 7 weeks later.
My experience with their customer service was
terrible. I will not purchase another product from them.

Note that this parent company (Two Point Enterprises) operates several retail websites: hand-tools.com, gerber-tools.com, kershaw-knives.net, and sog-knives.net.

I placed an order with this company and received no email confirmation or email of any kind. A week or so later, having received no notice of my order or of shipping, I emailed to request a cancellation. I was informed by a representative (who curtly insisted that they HAD sent me an order confirmation) that it was too late to cancel the order as "it has already shipped." Days later I received an email stating that the shipping label had just been created and the order was about to be shipped out – the rep had simply lied about the shipment.

I contacted them again and voiced my dissatisfaction, as they could have canceled my order as it had not even shipped (as the representative had falsely claimed). The same rep then rudely and dismissively gave me a vague spiel about how they can't cancel orders due to their shipping policies. She even flatly stated that it takes up to 11 days(!) to ship out orders. On what planet is this acceptable?

It's clear that this company is a drop-shipping operation – they do not keep much of their inventory on hand and ship it from elsewhere. This results in long shipping times, miscommunication, and poor service in general, as was displayed here. The rude customer "service" rep also informed me that if I wished to make a return, they have a 20% restocking fee. Not only is this wildly excessive, but I can tell you (having run an online business for years myself) that "restocking fees" are nonsense. It costs nothing to accept returns – it's a tactic to pressure customers into NOT making returns. "Restocking fees" are a practice you most often see with shady ebay sellers.

TL;DR: Four strikes: 1) It took almost two weeks for my initial order to even ship out (with no confirmation email). 2) Despite this, they curtly refused to cancel my order days before it shipped. 3) RUDE and dismissive customer service. 4) Extortive 20% "restocking fee." Take your money to a professional business who actually cares, there are plenty out there. This amateur hour company's service is abysmal on every level, all the way down. Avoid.