King Crab Opiniones 

154
TrustScore: 2 sobre 5

2,1

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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

Ruined plans, hidden costs, and zero customer service. Avoid! I ordered a large box of crab for a specific delivery date a month in advance, which was clearly stated on the order form. They com... Ver más

Valorada con 1 estrellas sobre 5

Wish I’d have read the reviews before ordering my two seafood boils. One arrived in perfect condition whereas the second one looked as though it had been put together with all the bits they couldn’t s... Ver más

Valorada con 5 estrellas sobre 5

My order arrived promptly & very well packed. Fresh fish was still chilled by the included ice pack & the frozen had dry ice packs added & remained solid. Fresh kipper was large & nicely smoked... Ver más

La empresa ha respondido

Valorada con 1 estrellas sobre 5

Be prepared to potentially receive frozen food that may have been previously sold, gone through multiple delivery attempts, and spent some time in someone's fridge. From their responses to negative re... Ver más

Información sobre la empresa

  1. Mayorista de mariscos

Información proporcionada por diversas fuentes externas

King crab and other fresh and frozen shellfish available for delivery overnight or collect from our fish dock shop. Fresh seafood and shellfish supplied to restaurants, caterers and pubs as well as the general public. Order online and collect and pay f...


Información de contacto

2,1

Malo

TrustScore: 2 sobre 5

154 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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Todas las opiniones

(154)

3 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Blue lobster suprise

Once again great quality and service from King crab with an added bonus.....a rare blue lobster which made our special occasion even more special. Thank you Vanessa for the e-mail letting us know how rare they are. Will be ordering again very soon.

1 de septiembre de 2022
Opinión espontánea
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Respuesta de King Crab

Hi Alan

Thank you for your positive review and for your generous 5*s, the lobster was a beauty and were happy our service made your already special occasion a bit more special :) We look forward to your continued custom.

Kind Regards

All the King Crab / Premier Seafoods team.


Valorada con 5 estrellas sobre 5

Superb product and support!

Ordered on Wednesday after speaking to a very helpful support person to clarify.Needed for a dinner party on Friday.Arrived exactly as promised on Friday and terrific monkfish, halibut and smoked salmon! Will use again.Thank you :)

9 de septiembre de 2022
Opinión espontánea
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Respuesta de King Crab

Hi Nelson

Thank you for your 5* review, we are happy you are pleased with your seafood and look forward to supplying you with more delicious products in the future :)

Kind Regards

All the team at King Crab/Premier Seafoods.

Valorada con 5 estrellas sobre 5

We ordered 12 dressed crab and 1 kg…

We ordered 12 dressed crab and 1 kg wild lemon sole.
Everything was excellently packed and all our guests thoroughly enjoyed quality and freshness of the produce. We are happy to recommend this company . Efficient from start to finish

3 de septiembre de 2022
Opinión espontánea
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Respuesta de King Crab

Hi Roger

Thank you for your 5* review and your positive comments, we are so happy you enjoyed your dressed crabs and lemon sole and we look forward to your continued custom and support.

Kind Regards

All the team at King Crab/Premier Seafoods.

Valorada con 5 estrellas sobre 5

These guys are THE BEST

These guys are THE BEST
The crab is fresh, the service is wonderful and I can't fault them.
THANK YOU

18 de agosto de 2022
Opinión espontánea
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Respuesta de King Crab

Thank you for your short but very sweet 5* review...We do our very best to keep our customers happy and we are happy you are happy :)

Kind Regards

All the team at King Crab/Premier Seafoods.


Valorada con 5 estrellas sobre 5

Excellent service…

Excellent service My salmon failed to arrive on the appointed day, but turned up the following day in a badly damaged box and with all the chilling pouches completely soft and warm.

Vanessa, who answers King Crab's telephone queries, was unfailingly helpful and when I explained what had happened arranged for me to have a substitute order with minimum fuss and maximum efficiency.

It was a real pleasure to deal with someone as courteous and effective.

15 de agosto de 2022
Opinión espontánea
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Respuesta de King Crab

Hi

Wow! A very sweet review, thank you for taking the time to write a review and for your 5 stars. Super stuff!

Kind Regards

All the team at King Crab/Premier Seafoods.


Valorada con 5 estrellas sobre 5

First class insulated packing

First class insulated packing , first class product , first class delivery

15 de agosto de 2022
Opinión espontánea
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Respuesta de King Crab

Hi Robert

Thank you for your 5* review and for your positive feedback, we look forward to your continued custom and supplying you with more delicious seafood.

Kind Regards

All the team at King Crab/Premier Seafoods.

Valorada con 5 estrellas sobre 5

Absolutely thrilled again with the…

Absolutely thrilled again with the service and order from King Crab. I’ve ordered previously; crab, halibut, hake, fish cakes and everything including delivery is first class. My go to place for fresh seafood. Thanks to Vanessa and team. I’ll certainly be back soon!!

8 de julio de 2022
Opinión espontánea
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Respuesta de King Crab

Hi Lisa

Thank you for your 5* review and for taking the time to leave this for us. We value your custom and your feedback and look forward to your continued support :)

Kind Regards

All the team at King Crab/Premier Seafoods.

Valorada con 5 estrellas sobre 5

Excellent again

Well packaged favourites: Argentinian shell on prawns, which are delicious. Have used King Crab for several years and never been let down.
Staff are efficient and friendly, even when I was having a whinge about the late delivery - NOT King Crab's issue, FedEx again!!
Thanks Vanessa and all.

8 de julio de 2022
Opinión espontánea
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Respuesta de King Crab

Hi Jacqui

Thank you for your 5* review, I do apologise for FedEx delivering a day late but as always we package our orders well enough in the event of this happening, we value your custom and look forward to your continued custom :)

Kind Regards

All the team at King Crab/Premier Seafoods.

Valorada con 5 estrellas sobre 5

What fantastic service I have received…

What fantastic service I have received from King Crab. Easy to navigate website, excellent delivery service and excellent customer service. I have ordered numerous times from this supplier and their fish and shell fish is always exceptional, very well packed and arrives as fresh as a daisy. Cannot recommend them enough. Have tried other suppliers and they are not a patch on King Crab.

27 de junio de 2022
Opinión espontánea
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Respuesta de King Crab

Hi Mandy

Thank you for your lovely positive feedback, we are always happy to receive positive comments and will continue to deliver the best service we possibly can :)

Kind Regards

All the team at King Crab/Premier Seafoods.


Valorada con 5 estrellas sobre 5

Great Customer Service

As a result of a slight mix up with my order, all I needed to do was to place a quick phone call to Vanessa and it was sorted out with a delivery for the very next morning. No fuss no inquisition, just brilliant service.
Many Thanks!

24 de junio de 2022
Opinión espontánea
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Respuesta de King Crab

Hi Manny

Thank you for your 5* review, we are always here to solve any problems that may arise :)

Kind Regards

All the team at King Crab/Premier Seafoods.

Valorada con 5 estrellas sobre 5

Just received my first delivery

Just received my first delivery, the plaice was fantastic really fresh and just the right size.Everything else was brilliant too. Delivery was spot on, came exactly within the hour they said it would, Will certainly use again

23 de junio de 2022
Opinión espontánea
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Respuesta de King Crab

Hi David

Thank you for your 5* review and your positive feedback, we are thrilled you are happy with your order and look forward to your future custom :)

Kind Regards

All the team at King Crab/Premier Seafoods.

Valorada con 2 estrellas sobre 5

Not D cut as advertised

I ordered a side of smoked salmon which was sold as D cut in smaller middle section slices. It arrived as promised on the day of delivery (31st May) and went into the fridge immediately. It came in a large polystyrene box but only one cooler pack which was warm on arrival. On the Saturday of Jubilee weekend with 11 of us here for a party, I opened the salmon to find it was not D cut, but sliced along the whole salmon making it not so easy to prepare for the buffet. However whilst 'skin on' with D cut may have been only a small amount of skin, with a long sliced cut there was over 8oz of unusable salmon left with skin on, and despite attempting to skim this off, it was not possible. I've tried ringing since then but all I get is an answerphone saying 'stay on the line'. Hence a Trustpilot review instead. It tasted lovely, but was a disappointment in that it was not D cut, and the amount of wastage negated the extra weight of the side itself. So I will not purchase from this firm again.

July 7th - There won't be a next time I can promise you. There is no excuse for such a late response to a customer's complaint, and it reflects badly on your organisation. I ordered D cut, and was sent a cut which entailed a lot of waste. Simply not good enough.

15 de junio de 2022
Opinión espontánea
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Respuesta de King Crab

Hi There

Thank you for leaving a review, I am very sorry you wasn't happy with the salmon side it appears you was sent the incorrect side in error so I do offer my sincere apologies for this, we was closed jubilee weekend and returned to work on the Tuesday if you has emailed us we could of resolved this for you upon our return as we do like to try and work with our customers as much as we possibly can. Next time if you have any problems at all please do not hesitate to call us Monday - Friday 7am - 3 pm (subject to bank holidays) or email orders@kingcrab.co.uk.

Kind Regards

All the team at King Crab/Premier Seafoods.

Valorada con 5 estrellas sobre 5

We ordered a box of Snow Crab clusters …

We ordered a box of Snow Crab clusters 5-8ozs 10lbs box great value and arrived on time. Probably the best Snow Crab we have ever tasted.

15 de junio de 2022
Opinión espontánea
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Respuesta de King Crab

Hi Graham

Thank you for your 5* review, we are happy you are pleased with your snow crab and look forward to supplying you with more delicious products in the future :)

Kind Regards

All the team at King Crab/Premier Seafoods.

Valorada con 5 estrellas sobre 5

Great supplies of fish, seafoods

Excellent service and great choices of fresh, frozen fish and seafood too and well packed also delivery too Vanessa on customer services very helpful and friendly. We would recommend them to family and friends always 🙂

9 de marzo de 2022
Opinión espontánea
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Respuesta de King Crab

Hi Jacqui

Thank you for your 5* review, and thank you for your recommendations to your friends and family, we really do appreciate positive feedback and we are always here to help with any problems that may arise. We look forward to your continued custom and support.

Kind Regards

All the team at King Crab/Premier Seafoods.


Valorada con 5 estrellas sobre 5

Top notch

In the quality/price ratio King Crab is hard to beat. The quality of fresh and smoked fish is especially good and the cooked whole crabs are just marvellous. I struggle to find a criticism, but if pressed I have found the 454g frozen squid disappointing. The packaging, which is so important in perishable produce, is top notch; as is the overnight delivery.

5 de marzo de 2022
Opinión espontánea
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Respuesta de King Crab

Hi Peter

Thank you for your 5* review, I can see you last ordered squid back in August of 2020 if you had contacted us at the time we would of gladly rectified this for you, if in the future you have any problems please do not hesitate to contact us. We look forward to your continued support and to supplying you with more delicious seafood.

Kind Regards

All the team at King Crab/Premier Seafoods.

Valorada con 5 estrellas sobre 5

100% recommended.

I have bought from this Company many times previously, and have always been pleased with the freshness and quality of the products.
The packaging and delivery just round off an excellent service.

18 de febrero de 2022
Opinión espontánea
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Respuesta de King Crab

Hi Ross

Thank you for your 5* review we are happy you are happy and we look forward to your continued custom :)

Kind Regards

King Crab/Premier Seafoods

Valorada con 5 estrellas sobre 5

King Crab deserve 6 stars

I received an email from King Crab telling that they had special fresh monfish, I made an order inmediatly and I received the best fresh monkfish ever.
This is the best online fishmonger I ever got, and I have tried several, the product quantities are never short, they use DPD to send the product and you know exactly when it will be at your door. Perfectly packaged, in different boxes one frozen one fresh.
If some product is missing they phone you asking if they should send the rest or wait till the order is fullfilled.
Prices are very adecuate.
5 stars or 6 if I could

14 de febrero de 2022
Opinión espontánea
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Respuesta de King Crab

Hi Karla

Thank you for your 5* review and your positive comments, we are so happy you enjoyed your Monkfish and we look forward to your continued custom and support.

Kind Regards

All the team at King Crab/Premier Seafoods.


Valorada con 5 estrellas sobre 5

It doesn't get any better....

Excellent service and fabulous product makes for a great shopping experience

11 de febrero de 2022
Opinión espontánea
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Respuesta de King Crab

Hi Peter
Thank you for your 5* review and for your continued custom, we are happy that you are happy :)

Kind Regards

All the team at King Crab/Premier Seafoods.


Valorada con 5 estrellas sobre 5

Well done, King Crab!

We have been searching for an online supplier of best quality seafood for over a year. Every supplier we have looked at so far has not been able to satisfy our requirements for a wide range of wild (not farmed) fish and shellfish. Our first delivery from King Crab arrived today, on time, carefully packed and in perfect condition. The quality is superb. Your customer service is great too, very friendly and helpful. So glad we found you!

2 de febrero de 2022
Opinión espontánea
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Respuesta de King Crab

Hi Ali

Thank you for your 5* review and for your lovely comments. We are extremely happy you have found a supplier in ourselves that you are finally happy with and we will do our upmost to continue to keep you happy :)

Kind Regards

All the team at King Crab/Premier Seafoods.


Valorada con 5 estrellas sobre 5

I can’t fault this company- my order…

I can’t fault this company- my order arrived exactly when they said it would, beautifully packed and so fresh. The customer service is excellent- I thoroughly recommend them.

27 de enero de 2022
Opinión espontánea
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Respuesta de King Crab

Hi Sarah

Thank you for your 5* review and your lovely words, please do let us know how your lemon sole veronique turns out we would love to see the results :)

Kind Regards

All the team at King Crab/Premier Seafoods.


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