King Crab Opiniones 

154
TrustScore: 2 sobre 5

2,1

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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

Ruined plans, hidden costs, and zero customer service. Avoid! I ordered a large box of crab for a specific delivery date a month in advance, which was clearly stated on the order form. They com... Ver más

Valorada con 1 estrellas sobre 5

Wish I’d have read the reviews before ordering my two seafood boils. One arrived in perfect condition whereas the second one looked as though it had been put together with all the bits they couldn’t s... Ver más

Valorada con 5 estrellas sobre 5

My order arrived promptly & very well packed. Fresh fish was still chilled by the included ice pack & the frozen had dry ice packs added & remained solid. Fresh kipper was large & nicely smoked... Ver más

La empresa ha respondido

Valorada con 1 estrellas sobre 5

Be prepared to potentially receive frozen food that may have been previously sold, gone through multiple delivery attempts, and spent some time in someone's fridge. From their responses to negative re... Ver más

Información sobre la empresa

  1. Mayorista de mariscos

Información proporcionada por diversas fuentes externas

King crab and other fresh and frozen shellfish available for delivery overnight or collect from our fish dock shop. Fresh seafood and shellfish supplied to restaurants, caterers and pubs as well as the general public. Order online and collect and pay f...


Información de contacto

2,1

Malo

TrustScore: 2 sobre 5

154 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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Todas las opiniones

(154)

3 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

As ever, just brilliant

As ever, just brilliant. Ordered Monday for Friday delivery and Fedex arrived at 08.02. I'd alerted KC that our road would be closed that day for council repairs - it was not a problem. Enough delicious Snow crab clusters, King crab sets, Manx kippers, & Dover sole to keep us going for a while …..until we're back to KC for some more. We will be.

12 de febrero de 2021
Opinión espontánea
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Respuesta de King Crab

Hi Lawrie

Thank you for your 5* review and your positive feedback, we look forward to supplying you with more delicious seafood in the future :)

Kind Regards

King Crab / Premier Seafoods

Valorada con 5 estrellas sobre 5

Top company

Top company. Lovely fresh fish and next day delivery. Can't praise this fish supplier enough.

10 de febrero de 2021
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Respuesta de King Crab

Hi Paul

Thank you for your 5* review and your lovely feedback we are happy you are happy : )_

Kind Regards

King Crab / Premier Seafoods

Valorada con 2 estrellas sobre 5

Website & delivery excellent but the…

Website & delivery excellent but the 2kg of 'crippled' lobster were sadly not good. Big but hollow claw shells with inedible black-green meat in the legs and a nasty looking growth on one of the tails. Family a bit disappointed.

19 de enero de 2021
Opinión espontánea
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Respuesta de King Crab

Hi Richard

I am struggling to find your order, if you can contact me we can resolve this for you as we aim to keep all of our customers happy.

Kind regards

King Crab / Premier Seafoods

Valorada con 5 estrellas sobre 5

We ordered a 5kg box of frozen shell on…

We ordered a 5kg box of frozen shell on prawns, frozen dressed crab and chilled smoked salmon. All arrived the next day packed in polystyrene boxes with cooler blocks / dry ice. Everything was still frozen / chilled. Excellent supplier.

5 de enero de 2021
Opinión espontánea
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Respuesta de King Crab

Hi Carl

Thank you for your 5* review we look forward to supplying you with more delicious fresh and frozen seafood in the future, a very happy new year to you.

Kind Regards

King Crab / Premier Seafoods

Valorada con 5 estrellas sobre 5

Really impressed with customer service…

Really impressed with customer service as I ordered fish for Christmas and the delivery from Fedex arrived 5 days late. I contacted them on Monday and was assured that the delivery would be that day but again Fedex screwed up so I called early on Tuesday and they agreed to resend the order which arrived Wednesday in perfect condition via DPD.

I am grateful for the rapid delivery and highly recommend the company and the quality of the seafood is excellent.

23 de diciembre de 2020
Opinión espontánea
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Respuesta de King Crab

Hi Robert

Thank you for your 5* review as a small company we strive to keep our customers as happy as we possibly can and any courier problems that we may incur we always resolve these as fast as we can, have a lovely Christmas and we look forward to your continued custom and support next year.

Kind Regards

King Crab / Premier Seafoods

Valorada con 5 estrellas sobre 5

Mr B Jones South Wales…

Been buying from King Crab for 3 years and can only praise the service and quality and of course price as one of the best online. First time in three years one of the items was wrong,replacement was with me within 24hrs, Fantastic service and would highly recommend

22 de diciembre de 2020
Opinión espontánea
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Respuesta de King Crab

Hi Boyd

Thank you for your 5* review and thank you for your continued custom and support.

Have a wonderful Christmas and a lovely new year.

Kind Regards

King Crab / Premier Seafoods

Valorada con 1 estrellas sobre 5

Very disappointed

Very disappointed in what I see as very lax approach to customer response.
Opened box to find breaded scampi everywhere. A bag that should have been sealed wasn’t. I was told it must have happened in transit and that it would fine to eat but I would not agree in either case. Did not issue refund until they realised l was doing a report and they changed their mind.
Ordered frozen scallops and picture showed a label saying 10% glaze but what they delivered was 35% glaze so I ended up paying 25% extra just for ice and getting 25%less product. Their response was “picture from different supplier” no apology or compensation or willingness to change way product is advertised so matter now in hands of Trading Standards.
Quality varied from good to,in the case of the white crab meat absolutely inedible and put in the bin.
Given the opportunity king Crab made no comment on this.
Have not as yet tried all items ordered so another report,good or bad will follow but at the moment I consider at least 40% is below or well below average

17 de diciembre de 2020
Opinión espontánea
Valorada con 5 estrellas sobre 5

I got the delivery today

I got the delivery today. Seafood are fresh and packed neat and tidy .I ordered razed calm, squid and crevettes. The order delivered as requested date . Sales replied message rapidly.
Highly recommend to friends ☺️

4 de diciembre de 2020
Opinión espontánea
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Respuesta de King Crab

Hi Sancy

Thank you for your 5* review and extremely positive feedback, we are happy you are happy with your seafood order and we look forward to continuing you supply yourself and your friends with more amazing seafood :)

Kind Regards

King Crab / Premier Seafoods

Valorada con 5 estrellas sobre 5

Fantastic

What can I say - quality produce and quality packaging- 1st class!
The scallops and halibut smelt so fresh and the lobster is a decent size.
Fantastic- thank you!

4 de diciembre de 2020
Opinión espontánea
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Respuesta de King Crab

Hi Stephanie

Thank you for your 5* review we look forward to continuing to supply you with more amazing seafood in he future.

Kind Regards

King Crab / Premier Seafoods

Valorada con 5 estrellas sobre 5

Absolutely superb!

Absolutely superb! Order was delivered on time and frozen items still frozen solid. I have been going to Billingsgate for some of these products for years and the prices are just as competitive if not better. The New Zealand green lips are HUGE! They beat the ones I had when I was on NZ myself. Thanks King Crab, you are now my new supplier! How you can manage to sell Deal Bros. Cockles cheaper than the producer is beyond me...

2 de diciembre de 2020
Opinión espontánea
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Respuesta de King Crab

Hi There Valued Customer

Thank you for your 5* review and your very positive feedback, we look forward to receiving all of your future orders and supplying you with more delicious seafood in the future.

Kind Regards

King Crab / Premier Seafoods

Valorada con 5 estrellas sobre 5

Super delivery really well packaged and…

Super delivery really well packaged and all good properly chilled / frozen on arrival. The salmon especially was a huge fish, so much larger than what I see in the shops.

1 de diciembre de 2020
Opinión espontánea
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Respuesta de King Crab

Hi Dennis

Thank you for your 5* review we look forward to continuing to supply you with more amazing seafood in he future.

Kind Regards

King Crab / Premier Seafoods

Valorada con 5 estrellas sobre 5

Second to none

I have just received my second order of Frozen haddock fillets , kippers and fresh trout which were amazingly fresh and HUGE , also breaded cod ...we are more than delighted with the products and the friendly service . I would recommend this company to any one , My neighbours were also very pleased with their order of all manner of fish .I will continue to use King Crab in the future .
M A Elliott .Suffolk

22 de noviembre de 2020
Opinión espontánea
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Respuesta de King Crab

Hi Marjorie

Thank you for your 5* review and extremely positive feedback, we are happy you are happy with your seafood order and we look forward to continuing you supply yourself and your neighbours with more amazing seafood :)

Kind Regards

King Crab / Premier Seafoods

Valorada con 5 estrellas sobre 5

Placed our very first order via the…

Placed our very first order via the King Crab company website. The various categories were easy to navigate through, and each item gave further details which was very useful. We’d always been a little wary of ordering fresh food on line, but we needn’t have worried.
The whole transaction was dealt with very professionally. The box of seafood and fish arrived the next day as promised. It was carefully packaged with extra ice block bags in polystyrene boxes. The fish was sympathetically placed, and not just thrown in. We immediately unpacked the items before splitting into our own freezer bags, and you could tell the fish and shellfish were as if they’d just come off the trawler. Will have no hesitation in using King Crab again. Congratulations to Vanessa and the team.
Highly recommended. Stan & Angie Moye (Wales)

18 de noviembre de 2020
Opinión espontánea
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Respuesta de King Crab

Hi Stan and Angie

Thank you for your 5* review and your lovely feedback, we aim to keep all of our customers as happy as we possibly can and if there is ever a problem beyond our control we will do our best to resolve this. We look forward supplying you with more wonderful products in the future.

Kind Regards


King Crab / Premier Seafoods

Valorada con 5 estrellas sobre 5

Second order and I am super impressed…

Second order and I am super impressed with the quality and price of both the fresh and frozen items. I have told all my friends and look forward to my next order and will try some new things.

8 de noviembre de 2020
Opinión espontánea
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Respuesta de King Crab

Hi Patsy

Thank you for your 5* review we look forward to your continued custom and support and we look forward to providing you with more delicious seafood :)

Kind Regards

King Crab / Premier Seafoods

Valorada con 1 estrellas sobre 5

Awful company review

Awful company review

Re: my review. How can I send an unopened product back that has been defrosted??! Scam

1 de noviembre de 2020
Opinión espontánea
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Respuesta de King Crab

Hi Stuart

I can see this is your 3rd 1* review all relating to the same order you placed with us on 02/09/2020, I am very sorry you are still feeling this way however we have tried to resolve this with yourself quite amicably, we offered you a partial refund to which you then asked if you could return the product back to us for a full refund, I responded by saying you were more than welcome to return this to us for a full refund, as this has never been returned (at your request) a refund has not been issued for this.

Kind Regards

Kingcrab / Premier Seafoods

Valorada con 5 estrellas sobre 5

Great value

Great value, fish and service. Vanessa who deals with customer service is excellent!

29 de octubre de 2020
Opinión espontánea
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Respuesta de King Crab

Hi Gary

Thank you for your 5* review we look forward to your continued custom and support and we look forward to providing you with more delicious seafood :)

Kind Regards

King Crab / Premier Seafoods

Valorada con 5 estrellas sobre 5

Great Fresh Fish

We've been buying our fresh fish from King Crab since the start of 'lockdown' - that's an order every 4/6 weeks (and we'll continue for as long as they're happy to supply the 'public') - the quality of fish is fantastic at a very fair price - apart from JUST one instance which was totally out of KCs control the delivery has been in the time-frame the couriers have advised. What a very nice company to buy from - shame all online retailers aren't the same

24 de octubre de 2020
Opinión espontánea
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Respuesta de King Crab

Hi There Valued Customer

Thank you for your 5* review and your very positive feedback, we will continue to supply you and the public for as long as we possibly can and we look forward to your continued custom :)

Kind Regards

King Crab / Premier Seafoods

Valorada con 5 estrellas sobre 5

Excellent quality and value

Great discovery, really good quality fish and value for money. Excellent delivery service, well packed and next day

23 de octubre de 2020
Opinión espontánea
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Respuesta de King Crab

Hi Steve

Thank you for your 5* review we look forward to your continued custom and support :)

Kind Regards

King Crab / Premier Seafoods


Valorada con 5 estrellas sobre 5

King Crab has an excellent customer…

King Crab has an excellent customer services. They help in minutes.

22 de octubre de 2020
Opinión espontánea
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Respuesta de King Crab

Hi Cristian

Thank you for your 5* review we are always here and very happy to help :)

Kind Regards

King Crab / Premier Seafoods


Valorada con 5 estrellas sobre 5

Great product, excellent customer service!

One good thing coming out of lockdown was discovering King Crab! I used to buy at my local fishmonger but haven't been back since using King Crab - same quality, better priced, convenient delivery slots and excellent customer service. Some favourites are the scallops, sea bream and cod cheeks.

15 de octubre de 2020
Opinión espontánea
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Respuesta de King Crab

Hi Vanessa

Thank you for your 5* review we are so glad you discovered us during lockdown and we look forward to supplying you with more scallops, seabream and cods cheeks in the future.

Kind Regards

King Crab / Premier Seafoods

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