King Crab Opiniones 

154
TrustScore: 2 sobre 5

2,1

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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

Ruined plans, hidden costs, and zero customer service. Avoid! I ordered a large box of crab for a specific delivery date a month in advance, which was clearly stated on the order form. They com... Ver más

Valorada con 1 estrellas sobre 5

Wish I’d have read the reviews before ordering my two seafood boils. One arrived in perfect condition whereas the second one looked as though it had been put together with all the bits they couldn’t s... Ver más

Valorada con 5 estrellas sobre 5

My order arrived promptly & very well packed. Fresh fish was still chilled by the included ice pack & the frozen had dry ice packs added & remained solid. Fresh kipper was large & nicely smoked... Ver más

La empresa ha respondido

Valorada con 1 estrellas sobre 5

Be prepared to potentially receive frozen food that may have been previously sold, gone through multiple delivery attempts, and spent some time in someone's fridge. From their responses to negative re... Ver más

Información sobre la empresa

  1. Mayorista de mariscos

Información proporcionada por diversas fuentes externas

King crab and other fresh and frozen shellfish available for delivery overnight or collect from our fish dock shop. Fresh seafood and shellfish supplied to restaurants, caterers and pubs as well as the general public. Order online and collect and pay f...


Información de contacto

2,1

Malo

TrustScore: 2 sobre 5

154 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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2,1

Todas las opiniones

(154)

3 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Nothing fishy here

Totally efficient service, excellent next day delivery.
Fish/shellfish isn't bad either.
Thanks Vanessa

14 de octubre de 2020
Opinión espontánea
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Respuesta de King Crab

Hi Fred and Pauline

Thank you for your 5* review we look forward to providing you with more beautiful seafood in the future and we thank you for your continued custom :)

Kind Regards

King Crab / Premier Seafoods

Valorada con 5 estrellas sobre 5

Excellent Quality fresh and frozen…

Excellent Quality fresh and frozen seafood. I ordered from king crab and was extremely impressed. I ordered crabs, breaded fish and frozen king prawns. Very impressed with customer service. I needed to change the delivery address and it was done very efficiently. Thanks goes to Vanessa who was superb in dealing with my queries.
Delivery was received on the date agreed and was very well packaged. Great service. I would highly recommend and will be ordering again.

9 de octubre de 2020
Opinión espontánea
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Respuesta de King Crab

Hi Leon

Thank you for your 5* review,we are always here to help and extremely happy you are impressed with your order, we look forward to supplying you with lots more fresh and lovely seafood in the future :)

Kind Regards

King Crab / Premier Seafoods

Valorada con 5 estrellas sobre 5

Excellent customer service even when there is a problem

We have purchased from King Crab for several years and have found the quality excellent along with the service. Recently we purchased some smoked haddock which was not the quality we have been used to and I e-mailed KingCrab to ask for their views. Within a few hours I received an e-mail saying they would refund me and look into the matter. I think you can often judge a company not just by the good but the not so good and they deserve 5 stars for the way they handled my problem. Will definitely continue to order.

2 de octubre de 2020
Opinión espontánea
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Respuesta de King Crab

Hi Debbie

Thank you for your 5* review, we aim to resolve any issues our customers may have as promptly and efficiently as we can. We look forward to your continued and very much valued custom :)

Kind Regards

King Crab / Premier Seafoods

Valorada con 5 estrellas sobre 5

Second time we have used King Crab as…

Second time we have used King Crab as our normal haunt Billingsgate is still "out of bounds". Very professionally packed and delivered on time. Although more expensive that Billingsgate (retail versus wholesale), for some products the quality is better from King Crab.
Paul Bellamy

2 de octubre de 2020
Opinión espontánea
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Respuesta de King Crab

Hi Paul

Thank you for your 5* review we always aim to provide the best quality seafood to our customers and we look forward to continuing to supply you with yours :)

Kind Regards

Kingcrab / Premier Seafoods

Valorada con 5 estrellas sobre 5

Great Customer Service

Customer service is what makes or breaks a business when responding to problems and so far I have nothing praise for King Crab. Despite having a minor issue with the quality of part of my order Vanessa has dealt with this quickly and efficiently. Keep up the good work.

23 de septiembre de 2020
Opinión espontánea
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Respuesta de King Crab

Hi Barry

Thank you for your 5* review and for being understanding regarding the small issue, we appreciate your valued custom and look forward to supplying you with our fantastic seafood in the future :)

Kind Regards

Kingcrab / Premier Seafoods

Valorada con 5 estrellas sobre 5

Hi great service,food fantastic as…

Hi great service,food fantastic as usual.
Vanessa great person to deal with no problems as usual,will continue to trade with them as always helpful.
Regards bill benzie.

23 de septiembre de 2020
Opinión espontánea
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Respuesta de King Crab

Hi Bill

Thank you for your 5* review always a pleasure to speak to you and we look forward to continuing to supply you with our beautiful seafood :)

Kind regards

Kingcrab / Premier Seafoods.

Valorada con 5 estrellas sobre 5

Excellent all round.

Excellent products not easily found elsewhere, and at a reasonable price.
An error on my behalf was spotted by Vanessa and quickly and efficiently solved ,so full marks for customer service as well as great seafood.

18 de septiembre de 2020
Opinión espontánea
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Respuesta de King Crab

Hi Mel

Thank you for your 5* review and your great feedback we look forward to serving you in the future :)

Kind Regards

Kingcrab/ Premier Seafood's.

Valorada con 5 estrellas sobre 5

Always professional and extremely…

Always professional and extremely helpful. Fantastic, tasty and unbelievable product. Vanessa and the team always go above and beyond. What’s not to love.

16 de septiembre de 2020
Opinión espontánea
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Respuesta de King Crab

Hi Bob

Thank you for your 5* review we are always here to help and look forward to your future custom :)

Kind Regards

Kingcrab/Premier Seafood's

Valorada con 5 estrellas sobre 5

Superb selection of seafood

Superb selection of seafood, very reasonably priced and fantastic quality.
I placed my order and as per the notice on the website even though its next day delivery i was expecting the delivery the following week. The day after i placed the order i got an email from Vanessa explaining that part of my order wasnt available so would i like 2 separate delivery's or would i mind waiting, well i didnt see the email and 2 days later my full order arrived, so 3 days in total even WITH a stock issue, what fantastic service, needless to say when i saw the email i replyed explaining i hadnt seen it but my order was here in full.
Superb service from start to finish and i will be ordering again and again.

14 de septiembre de 2020
Opinión espontánea
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Respuesta de King Crab

Hi Wayne

Thank you for your 5* review and for your custom, we look forward to providing you with more excellent seafood in the future :)

Kindest Regards

Kingcrab/Premier Seafood's

Valorada con 5 estrellas sobre 5

Good quality of seafood

Good quality of seafood ; delivery on time and competitive price! I’m really satisfied

11 de septiembre de 2020
Opinión espontánea
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Respuesta de King Crab

Hi Giusy

Thank you for your 5* review we appreciate your custom and always ensure our customers are happy to the best of our ability :)

Kindest Regards

Kingcrab/Premier Seafood's

Valorada con 5 estrellas sobre 5

Great products & Customer Service

Wonderful selection of products with competitive prices. Items always received well packed and delivered on time. You will not be disappointed.

3 de septiembre de 2020
Opinión espontánea
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Respuesta de King Crab

Hi George

Thank you for your 5* review we appreciate your custom and always ensure our customers are happy to the best of our ability :)

Kindest Regards

Kingcrab/Premier Seafood's

Valorada con 5 estrellas sobre 5

King Crab come good.

Delivery was spot on time, packaging superb, and the quality and price of the fresh produce which included crab, cod and haddock was fantastic. Try sharing an order with your neighbour, or a member of your family to reach the minimum order price, and therefore save on delivery costs, you won't be disappointed.
Mr S Austin.

3 de septiembre de 2020
Opinión espontánea
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Respuesta de King Crab

Good Morning Stephen

Thank you for your positive review we are very happy you were satisfied with your produce and we look forward to supplying you with more beautiful seafood in the future :)

Kindest Regards

Premier Seafood's/Kingcrab

Valorada con 5 estrellas sobre 5

Was really pleased with the service

Was really pleased with the service, the crab claws were excellent as was the dressed crab. Yet to have the large scallops but I am sure they will be great. Everything arrived in excellent condition. Will buy again

1 de septiembre de 2020
Opinión espontánea
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Respuesta de King Crab

Good Morning

Thank you for your positive review we are very happy you were satisfied with your produce and we look forward to supplying you with more beautiful seafood in the future :)

Valorada con 5 estrellas sobre 5

Excellent quality and flavour.

Really good choice of fresh and frozen seafood. Quality and flavour are excellent.Speedy delivery as well.

1 de septiembre de 2020
Opinión espontánea
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Respuesta de King Crab

Hi Simon


Thank you for your positive review we are very happy you were satisfied with your produce and we look forward to supplying you with more beautiful seafood in the future :)

Valorada con 5 estrellas sobre 5

Superb Crabs

As a first time buyer from King Crab / Premier Foods, I found the entire process very easy and quality of the service and produce was superb.
We ordered both King & Snow crabs and they were delivered as promised, well packed with plenty of ice and tasted fantastic!
We will definitely be a regular customer, highly recommend you give them a go if you want excellent quality crab!

28 de agosto de 2020
Opinión espontánea
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Respuesta de King Crab

Hi Bill

Thank you for your positive review we are very happy you were satisfied with your produce and we look forward to supplying you with more beautiful seafood in the future :)

Valorada con 5 estrellas sobre 5

Five star service for a first time user!

Sometimes another person's recommendation doesn't work but in this case it did.

As a first time user of King Crab, the online ordering was easy and the delivery spot on. I would also like to mention how helpful the staff in the office were when I had a few queries.

I'll be back.

26 de agosto de 2020
Opinión espontánea
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Respuesta de King Crab

Hi Marilyn

Thank you for your positive feedback and lovely words we are always here to help with any questions you may have we look forward to your continued custom.

kingcrab team.

Valorada con 1 estrellas sobre 5

Bunch of Liars.

Bunch of Liars.
They promise a 'next day delivery' but it's THEIR next day delivery they mean! I ordered one day and think it will come the next. HA! They pack it when they think and then THEY send it 'next day': it's their rules, not the customers' and for that you pay £15?!?! Bunch of charlatans. We missed a very important function because of these wasters and all it would have taken was a phone call to which they will not respond under any circumstances: I know, I've tried three times so far; add to that, numerous emails. They must be doing well to afford to garner such reviews as these.
Be warned: these are actually
PREMIER SEAFOODS Ltd
Riby St.
Fish Docks
Grimsby
01472 287640
Try a firm called 'Fish Box' instead, everybody.

N.B. Have read their response, which took 22 days and can confirm: bunch of liars.

8 de agosto de 2020
Opinión espontánea
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Respuesta de King Crab

Good Morning

We are very sorry your experience with King Crab/Premier Seafood's was not a pleasant one, I have looked into your shipping history and this was delivered to you on Friday 07/08/2020 at 12.56pm by Fedex which was your requested delivery date.
I have also checked all email and phone records and there is no history of you attempting to contact us regarding any problems you may of had, if any of our customers have any problems we will always do our best to help our customers to resolve these.

Always happy to help.

Kind Regards

Premier Seafood's/King Crab

Valorada con 1 estrellas sobre 5

The delivery arrived 1 day late

The delivery arrived 1 day late. And because of that the frozen seafood is all defrosted and has a very strong smell to it. I have tried to email them and call them but nothing don’t answer the phone call or the email. Save yourself the time and money don’t order from them.

22 de julio de 2020
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Respuesta de King Crab

Good Morning Nils

I am very sorry you have left this negative review regarding your order, I can only apologise for your order arriving a day late we did send this on next day delivery however occasionally couriers do not deliver as promised.

I have looked into our emails and on 22/07/2020 we had a conversation via email and you was happy to accept the £15 refund we gave you for shipping as way of an apology for the the courier delivering your parcel late, I am sorry you have left this review and if you was not happy with the outcome we would of liked you to correspond with us more as we aim to provide the best customer service possible.

Kind Regards

King Crab

Valorada con 5 estrellas sobre 5

Bought whelks as a present for my Dad…

Bought whelks as a present for my Dad as simply can't source them on the South coast nowadays.

They phoned to say they couldn't deliver the Next Day but could the following day. All arrived as promised and my Dad was chuffed :)

30 de mayo de 2019
Opinión espontánea
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Respuesta de King Crab

Good Afternoon

Thank you for your 5* review :)

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