Knivesandtools.ie Opiniones 

1844
•
TrustScore: 4.5 sobre 5

4,6

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Really quick delivery. High-quality product, nicely packaged and boxed. Exactly as described- maybe even better.

Valorada con 5 estrellas sobre 5

I had a very positive customer service/warranty experience recently. A 3 year old item developed a malfunction and it was replaced with a newer model on the basis of a written description and picture... Ver más

Valorada con 5 estrellas sobre 5

I have been ordering from Knives and Tools couple of times. Every time I'm experiencing an outstanding service and communication. The prices are reasonable and so are the shipping charges. I'm recomm... Ver más

Valorada con 5 estrellas sobre 5

This is my second purchase from knivesandtools, first was the spyderco salt serrated and just recently the spyderco dragonfly 2. Both excellent quality and very sharp from factory. Very pleased with k... Ver más

Información sobre la empresa

  1. Cuchillería

Escrito por la empresa

The online shop for kitchen knives, pocket knives, torches and binoculars. Are you a fan of real quality products? We test all our products ourselves and have selected the sharpest knives and the strongest torches for you. At Knivesandtools.ie you will find superior quality kitchen knives, torches, pocket knives and binoculars for the best possible prices. Cooking and outdoor enthusiasts have come to the right place.


Información de contacto

4,6

Excelente

TrustScore: 4.5 sobre 5

2 mil opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

No consta que haya invitado a opinar recientemente

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Ha contestado el 80% de las opiniones negativas

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4,6

Todas las opiniones

(1844)

63 opiniones en los últimos 12 meses

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Valorada con 1 estrellas sobre 5

Last August I ordered a knife

Update: The response from KnivesandTools (below) is a lie. They did not resolve the issue. In fact after taking a week to respond it appears these liars didn't ever read the emails in the first place.

Last August I ordered a knife. Later I ordered an Zwilling knife sharpener. It's bad enough I they only finally arrived in November.
When they did the knife looked like it had been out of the box.
The knife sharpener was missing one of the sharpening stones. Instead of sending a new stone I've had to pack up both items and return them.
The items have arrived back in Germany but I have not had a refund.

Despite six emails and a week waiting for a reply I still have had no answer from customer service.
dubusa%hotmail.com

19 de noviembre de 2024
Opinión espontánea
Logotipo de Knivesandtools.ie

Respuesta de Knivesandtools.ie

Dear Customer,

Thank you for your review and for sharing your experience. We’re truly sorry for the inconvenience caused and understand how frustrating this must have been. It’s absolutely not the level of service we strive for, and we regret that it took longer than expected to resolve your issue.

We’re happy to confirm that we’ve responded to your emails and that the issue has now been fully resolved. We appreciate your patience and understanding throughout this process.

If there’s anything else we can assist you with, please don’t hesitate to reach out. We’re here to help and aim to provide a better experience moving forward.

Kind regards,

Team Knivesandtools Customer Service

Valorada con 3 estrellas sobre 5

Good service, item questionable

Good service, arrived on time. Issue was the quality of the product. I bought a tomahawk, which had the tag of "throwing axe" in it's description. The head is constantly falling off of the shaft. They provided a small screw to help fix the head, but all that did was leave a big gouge in the handle the next time the axe head came off. I lost the head at one stage (I throw outdoors) and had to spend 15 minutes looking around for it as it separated from the handle after the throw. I expected more for something advertised as a throwing axe.

14 de noviembre de 2024
Opinión espontánea
Logotipo de Knivesandtools.ie

Respuesta de Knivesandtools.ie

Hello Eoin,

Thank you for your review. We are sorry to see that you were not happy with the quality of our products. We have contacted you privately to get this matter resolved, and we look forward to a speedy resolution.

Kind regards.

Team Knivesandtools

Valorada con 1 estrellas sobre 5

I would really like to give you a good…

I would really like to give you a good rating because the product quality is good, and I am satisfied with my purchase. However, unfortunately, you use UPS as your delivery service, and it is a terrible service. I wasted two days waiting for delivery, I was at home, but the driver only left me notices about rescheduled deliveries. Finally, on the third day, I received the package, but at a completely different address. I hope that in the future your company will allow customers to choose the delivery company. I would even be willing to pay extra, as long as it’s not UPS. Therefore, my experience is only 1 star. Thank you.

2 de septiembre de 2024
Opinión espontánea
Logotipo de Knivesandtools.ie

Respuesta de Knivesandtools.ie


Goodafternoon,

I'm really sorry to hear about your frustrating experience with UPS. I completely understand how annoying it is to wait for a package and then have it delivered to the wrong address—that's definitely not what we want for our customers. 😔

We're thrilled to hear that you're satisfied with the product, but it's clear that the delivery service has let you down. I'll make sure your feedback about UPS is passed on to the team, and we'll certainly consider options like offering different delivery services in the future. Your willingness to pay extra for better service says a lot, and we want to make sure your entire experience with us is a positive one.

Again, apologies for the inconvenience, and thank you for your honest feedback!

Kind regards,

Team Knives and Tools

Valorada con 5 estrellas sobre 5

Knife review

Well I am a knife collector and I love outdoor & everyday survival gear. This is 1st time I give rateing to anyone. The all knife I got from here were PERFECTLY made (mabey Im just lucky, idk :D). I like the webside & knifes :D. I bet I will buy at least few more for my collection or for camping or everyday use

29 de agosto de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Brilliant

Brilliant. Webseite easy to navigate, compare products and help pick the right item. Well packed, including a return slip if needed. Fast delivery with tracker updates. Happy shopper!

10 de agosto de 2024
Opinión espontánea

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