We had a problem with a knife set and they went above and beyond to find the proper solution. They responded fast to my email and were more than willing to solve the problem. Ahmed is the person who h... Ver más
La empresa ha respondido
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Consulta las opiniones de los clientes
Unideal situation with the heatwave on buying my fan as delivery got delayed. However Ahmed (part of the customer service team) was able to refund my next day delivery fee as a result of the inconveni... Ver más
La empresa ha respondido
Bought a Swiss Army knife as present advertised as quick delivery, over a week later I AM chasing to be told lost in transit and warehouse out of stock. Yet no alternative replacement offered AND you... Ver más
La empresa ha respondido
Excellent customer service. Big thank you to Ahmed, who went above and beyond. Quick replies and clear next steps. I received a knife block as a Christmas present. Unfortunately, on first use the... Ver más
La empresa ha respondido
Información sobre la empresa
Escrito por la empresa
Koch & Köchin supplies high-quality kitchen knives, cookware and kitchen utensils throughout Europe & the UK. Our new website is easy to navigate and has a straightforward ordering process. We pride ourselves in excellent customer service, free UK delivery and customer satisfaction.
Información de contacto
London, Reino Unido
- 0208 808 0004
- support@kochkochin.com
- kochkochin.com
3,8
Muy bueno
365 opiniones
No consta que haya invitado a opinar recientemente
Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas
Ha contestado el 66% de las opiniones negativas
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Fantastic price and prompt delivery
24 de mayo de 2023
Respuesta de Koch & Köchin
Hello Simon ,
Thank you for taking the time to leave your review.
We are very glad to hear that you had a good experience shopping with us.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
We hope to see you again soon!
Take care, and have a lovely day.
Kind Regards,
Cherri
Extremely efficient and effective…
Extremely efficient and effective customer services.
Ordering was a doddle and goods arrived well packaged and prompt. Would recommend to everyone.
24 de mayo de 2023
Respuesta de Koch & Köchin
Hello Ray,
Thank you for taking the time to leave your review.
We are very glad to hear that you had a good experience shopping with us.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
We hope to see you again soon!
Take care, and have a lovely day.
Kind Regards,
Cherri
Ordered kitchen knife block set and…
Ordered kitchen knife block set and received quick and efficient service and good quality knife set
24 de mayo de 2023
Respuesta de Koch & Köchin
Hello Gwen,
Thank you for taking the time to leave your review.
We are very glad to hear that you had a good experience shopping with us.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
We hope to see you again soon!
Take care, and have a lovely day.
Kind Regards,
Cherri
Ordered 2 sets of paring knives £72.00
Ordered 2 sets of paring knives £72.00. Paid. Estimated delivery 6-9th May so where are my paid for goods?
It is 18th May and nowhere to be seen. Utter rubbish. Avoid.
Review update. 4th June 23 To be fair to them, they have refunded my account so perhaps it was a problem with the items I ordered.
18 de mayo de 2023
Opinión espontánea
Respuesta de Koch & Köchin
Hello Joe,
Thank you for taking the time to leave your review.
Please accept our sincere apologies for not receiving your order.We want to give the best we can to our customers but sometimes there's an unexpected situation.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
We hope to see you again soon!
Take care, and have a lovely day.
Kind Regards,
Cherri
really fast delivery
2 de mayo de 2023
Respuesta de Koch & Köchin
Hello Clifford,
Thank you for taking the time to leave your review.
We are very glad to hear that you had a good experience shopping with us.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
We hope to see you again soon!
Take care, and have a lovely day.
Kind Regards,
Cherri
Slow dispatch of items ordered
1 de mayo de 2023
didn’t get the items in my order
2 de mayo de 2023
Great products great prices
Great products great prices. I did order Black lids but got white. And the cast iron pans 10/10
1 de mayo de 2023
Respuesta de Koch & Köchin
Hello Darren ,
Thank you for taking the time to leave your review.
We are very glad to hear that you had a good experience shopping with us and the product is up to your standards. My apologies for receiving the wrong colour.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
We hope to see you again soon!
Take care, and have a lovely day.
Kind Regards,
Cherri
Best price and fast despatch.
2 de mayo de 2023
Respuesta de Koch & Köchin
Hello Gordon ,
Thank you for taking the time to leave your review.
We are very glad to hear that you had a good experience shopping with us.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
We hope to see you again soon!
Take care, and have a lovely day.
Kind Regards,
Cherri
Top quality for a great price.
1 de mayo de 2023
Respuesta de Koch & Köchin
Hello Andrew ,
Thank you for taking the time to leave your review.
We are very glad to hear that you had a good experience shopping with us and the product is up to your standards
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
We hope to see you again soon!
Take care, and have a lovely day.
Kind Regards,
Cherri
Best price best delivery and just what…
Best price best delivery and just what I wanted
1 de mayo de 2023
Respuesta de Koch & Köchin
Hello Peter,
Thank you for taking the time to leave your review.
We are very glad to hear that you had a good experience shopping with us.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
We hope to see you again soon!
Take care, and have a lovely day.
Kind Regards,
Cherri
Quite easy and fast delivery
1 de mayo de 2023
Respuesta de Koch & Köchin
Hello Jazmin,
Thank you for taking the time to leave your review.
We are very glad to hear that you had a good experience shopping with us and the product is up to your standards
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
We hope to see you again soon!
Take care, and have a lovely day.
Kind Regards,
Cherri
My order was straightforward and…
My order was straightforward and arrived within a few days from purchase, I found this item (knife) cheaper than on other websites.
1 de mayo de 2023
Respuesta de Koch & Köchin
Hello John,
Thank you for taking the time to leave your review.
We are very glad to hear that you had a good experience shopping with us and the product is up to your standards
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
We hope to see you again soon!
Take care, and have a lovely day.
Kind Regards,
Cherri
The knife set is really stylish and as…
The knife set is really stylish and as it was on the website. They kept in contact with me by email regularly from order to delivery time. Really good service and product.
27 de abril de 2023
Respuesta de Koch & Köchin
Hello Rosemary,
Thank you for taking the time to leave your review.
We are very glad to hear that you had a good experience shopping with us and the product is up to your standards
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
We hope to see you again soon!
Take care, and have a lovely day.
Kind Regards,
Cherri
All-round great service
Fast delivery, fair price, good packaging. I’ll definitely be buying from Koch & Köchin again!
26 de abril de 2023
Respuesta de Koch & Köchin
Hello Dan,
Thank you for taking the time to leave your review.
We are very glad to hear that you had a good experience shopping with us and the product is up to your standards
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
We hope to see you again soon!
Take care, and have a lovely day.
Kind Regards,
Cherri
Having initially been hesitant about…
Having initially been hesitant about ordering because of no reply to my inquiry on the contact form and there being no telephone number listed I took the chance and ordered a set of Wusthof knives and I'm very glad I did. Received the genuine article, faster delivery than advertised and I'm very pleased with them. Saved £120 compared to the price advertised elsewhere. Will be ordering from Koch & Kõchin again in the future. Brilliant price, delivery and products. The only negative is the lack of contact options available.
27 de marzo de 2023
Awful replies
Awful replies
Awful delivery time
Add a phone number would help massively
27 de marzo de 2023
Good service
30 de marzo de 2023
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