We had a problem with a knife set and they went above and beyond to find the proper solution. They responded fast to my email and were more than willing to solve the problem. Ahmed is the person who h... Ver más
La empresa ha respondido
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Consulta las opiniones de los clientes
Unideal situation with the heatwave on buying my fan as delivery got delayed. However Ahmed (part of the customer service team) was able to refund my next day delivery fee as a result of the inconveni... Ver más
La empresa ha respondido
Bought a Swiss Army knife as present advertised as quick delivery, over a week later I AM chasing to be told lost in transit and warehouse out of stock. Yet no alternative replacement offered AND you... Ver más
La empresa ha respondido
Excellent customer service. Big thank you to Ahmed, who went above and beyond. Quick replies and clear next steps. I received a knife block as a Christmas present. Unfortunately, on first use the... Ver más
La empresa ha respondido
Información sobre la empresa
Escrito por la empresa
Koch & Köchin supplies high-quality kitchen knives, cookware and kitchen utensils throughout Europe & the UK. Our new website is easy to navigate and has a straightforward ordering process. We pride ourselves in excellent customer service, free UK delivery and customer satisfaction.
Información de contacto
London, Reino Unido
- 0208 808 0004
- support@kochkochin.com
- kochkochin.com
3,8
Muy bueno
365 opiniones
No consta que haya invitado a opinar recientemente
Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas
Ha contestado el 66% de las opiniones negativas
Suele tardar más de 1 mes en responder
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Good products
I am happy with my new non-stick pots. Smooth and easy to clean. As like shown in pictures.
28 de octubre de 2024
Respuesta de Koch & Köchin
Hi Rylan,
Thank you for taking the time to leave your review.
We are very glad to hear that you had a good experience shopping with us and the product is up to your standards.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
We hope to see you again soon!
Take care, and have a lovely day.
Kind Regards,
Cherri
Easy ordering process
Easy ordering process
Good quality product
Prompt delivery
28 de octubre de 2024
Respuesta de Koch & Köchin
Hi Sandra,
Thank you for taking the time to leave your review.
We are very glad to hear that you had a good experience shopping with us and the product is up to your standards.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
We hope to see you again soon!
Take care, and have a lovely day.
Kind Regards,
Cherri
Set of pans
Bought a set of pans, very competitively priced, delivered quickly, good communication and service. Recommend +++++!!!!!
29 de octubre de 2024
Respuesta de Koch & Köchin
Hi Richard,
Thank you for taking the time to leave your review.
We are very glad to hear that you had a good experience shopping with us and the product is up to your standards.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
We hope to see you again soon!
Take care, and have a lovely day.
Kind Regards,
Cherri
Respuesta de Koch & Köchin
Hi Mark,
Thank you for taking the time to leave your review.
We are very glad to hear that you had a good experience shopping with us and the product is up to your standards.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
We hope to see you again soon!
Take care, and have a lovely day.
Kind Regards,
Cherri
Good delivery- product as described
28 de octubre de 2024
Respuesta de Koch & Köchin
Hi Bill,
Thank you for taking the time to leave your review.
We are very glad to hear that you had a good experience shopping with us and the product is up to your standards.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
We hope to see you again soon!
Take care, and have a lovely day.
Kind Regards,
Cherri
Respuesta de Koch & Köchin
Hi Carly,
Thank you for reaching out.
We sincerely apologize for the inconvenience caused.
Please send us a message, so I can further assist you with this issue.
Thanks in advance for the effort, we appreciate this very much and do our very best to make our customers happy.
Kind Regards,
Cherri
Respuesta de Koch & Köchin
Hi Gemma,
Thank you for reaching out.
We sincerely apologize for the inconvenience caused.
Please send us a message, so I can further assist you with this issue.
Thanks in advance for the effort, we appreciate this very much and do our very best to make our customers happy.
Kind Regards,
Cherri
The whole process was easy
The whole process was easy . After finding the item to ordering it and the delivery. The pen knife is exactly as advertised.
26 de septiembre de 2024
Respuesta de Koch & Köchin
Hi Linda,
Thank you for taking the time to leave your review.
We are very glad to hear that you had a good experience shopping with us and the product is up to your standards.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
We hope to see you again soon!
Take care, and have a lovely day.
Kind Regards,
Cherri
Quick delivery and kept us updated on…
Quick delivery and kept us updated on progress.
25 de septiembre de 2024
Respuesta de Koch & Köchin
Hi Michael,
Thank you for taking the time to leave your review.
We are very glad to hear that you had a good experience shopping with us and the product is up to your standards.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
We hope to see you again soon!
Take care, and have a lovely day.
Kind Regards,
Cherri
Very pleased with my frying pan set
Very pleased with my frying pan set
Good quantity and reasonable priced
27 de agosto de 2024
Respuesta de Koch & Köchin
Hi Tina,
Thank you for taking the time to leave your review.
We are very glad to hear that you had a good experience shopping with us and the product is up to your standards.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
We hope to see you again soon!
Take care, and have a lovely day.
Kind Regards,
Cherri
A lovely modern looking fan heater
A lovely modern looking fan heater. A bit noisy.
27 de agosto de 2024
Respuesta de Koch & Köchin
Hi Mrs Khan,
Thank you for taking the time to leave your review.
We are very glad to hear that you had a good experience shopping with us.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
We hope to see you again soon!
Take care, and have a lovely day.
Kind Regards,
Cherri
Reliable and more than meets expectations
Order process, product and delivery were all spot on!
27 de agosto de 2024
Respuesta de Koch & Köchin
Hi Jane,
Thank you for taking the time to leave your review.
We are very glad to hear that you had a good experience shopping with us and the product is up to your standards.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
We hope to see you again soon!
Take care, and have a lovely day.
Kind Regards,
Cherri
Respuesta de Koch & Köchin
Hi Colin,
Thank you for taking the time to leave your review.
We are very glad to hear that you had a good experience shopping with us.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
We hope to see you again soon!
Take care, and have a lovely day.
Kind Regards,
Cherri
After my two cast iron pans went rusty…
After my two cast iron pans went rusty I complained to Koch & Kachin who informed me they needed oiling in. This was not with instructions. But they sent me two new ones and a video to oil my pans in. Happy now 😀
2 de septiembre de 2024
Opinión espontánea
Respuesta de Koch & Köchin
Hi Glen,
Thank you for reaching out to us about your experience with your cast iron pans. We’re sorry to hear about the rust and any confusion regarding the care instructions.
Your satisfaction is important to us, and we hope the new pans serve you well for many delicious meals to come!
If you have any further questions or need assistance, please don’t hesitate to reach out.
Happy cooking!
Kind regards,
Cherri
Respuesta de Koch & Köchin
Hi Peter,
Thank you for taking the time to leave your review.
We are very glad to hear that you had a good experience shopping with us.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
We hope to see you again soon!
Take care, and have a lovely day.
Kind Regards,
Cherri
Respuesta de Koch & Köchin
Hi Izabela,
Thank you for taking the time to leave your review.
We are very glad to hear that you had a good experience shopping with us and the product is up to your standards.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
We hope to see you again soon!
Take care, and have a lovely day.
Kind Regards,
Cherri
Nice set of knives took while to…
Nice set of knives took while to deliver it tho
27 de agosto de 2024
Respuesta de Koch & Köchin
Hello Elizabeth,
Thank you for taking the time to leave your review.
We are very glad to hear that you had a good experience shopping with us and the product is up to your standards. My apologies for the delay.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
We hope to see you again soon!
Take care, and have a lovely day.
Kind Regards,
Cherri
Dreadful customer service
I bought a Swiss Army knife as a gift for a friend's birthday and selected 'gift receipt'. I received an email telling me that it was being sent from a different warehouse and that a gift receipt therefore couldn't be sent. What actually was sent to my friend was a copy of the invoice showing the price.
I am really unhappy about this and have sent ten emails trying to voice this only to receive completely robotic replies
"
Thank you for getting in touch!
We were unable to pack the gift receipt in your order.
Please do not hesitate to reach out if you require any further assistance."
Trying to escalate this but frustratingly keep getting the same dumb response.
12 de agosto de 2024
Opinión espontánea
Cheap powerful and amazing
29 de julio de 2024
Respuesta de Koch & Köchin
Hello Mrs Penny,
Thank you for taking the time to leave your review.
We are very glad to hear that you had a good experience shopping with us and the product is up to your standards.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
We hope to see you again soon!
Take care, and have a lovely day.
Kind Regards,
Cherri
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