Only half of the shipment arrived for my twins despite my paying for express shipping (with extra buffer time) - it appears they only shipped one of the two mattresses. This is adding extreme stress t... Ver más
La empresa ha respondido
Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información
Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información
Consulta las opiniones de los clientes
Ordered the Cream coloured rocking chair with footstool from KUB and it is brilliant! Really well made wood and foam padding, really good quality. The sliding/rocking mechanism is great and super sm... Ver más
La empresa ha respondido
We have purchased a KUB mothercare chair several years ago from John Lewis. Years later, having used the chair to nurse 3 of our children, the chair is still in good working order. HAving lost a screw... Ver más
La empresa ha respondido
Quality of the chair is fantastic, very sturdy wood and the cushions are happy medium between soft and hard - support back and arms very well. I like the side pockets as they are very handy during f... Ver más
La empresa ha respondido
Información sobre la empresa
Escrito por la empresa
Since our establishment in 2007, Kub Direct has become well known for its range of quality nursing chairs, cots, baby mattresses, and toys that are sold directly to you at wholesale prices. Over 100,000 happy customers later we have cemented our reputation for providing safe and reliable products and great customer service. We understand that having a baby can be an overwhelming experience, but we are here to put your mind at ease and make the process of finding the right products for you and your baby as stress-free as possible.
Información de contacto
71-75 Shelton Street, WC2H 9JQ, London, Reino Unido
- 01923270300
- customercare@kubproducts.com
- kubdirect.co.uk
4,3
Excelente
946 opiniones
Invita a los clientes a opinar
Esta empresa invita a sus clientes a opinar, independientemente de que la opinión sea positiva o negativa.
Ha contestado el 100% de las opiniones negativas
Suele tardar más de 1 mes en responder
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
Prompt delivery
27 de febrero de 2024
Respuesta de kubdirect.co.uk
We really appreciate you taking the time to leave us your 5-star review. It means a lot to the whole team, and we’d love to have you back very soon.
Comfy glider not only for breastfeeding
Just perfect. I did have a bit of problem at first, as I have ordered the glider for my daughter, and the payment somehow struggled to get through (likely because of our different surnames). All resolved smoothly. Communication with kubdirect without any troubles. The glider is now a preferred chair (visitors included). :-)
26 de febrero de 2024
Respuesta de kubdirect.co.uk
Thank you so much for your 5-star review! We will share this with the store team to let them know to keep up the amazing work.
Respuesta de kubdirect.co.uk
Thank you for your kind words. We're grateful for your feedback. It's our pleasure to provide the best possible service to our customers.
Good price on offer but we had to drill…
Good price on offer but we had to drill a larger hole due to the pre drilled ones not being correct. This wouldn’t have been suitable for some to do and would have needed a replacement sent.
26 de febrero de 2024
Respuesta de kubdirect.co.uk
Thank you for your review. If this is still an issue please contact us at customercare@kubproducts.com.
Lovely chair but the base was missing…
Lovely chair but the base was missing the threads on one side making it quite hard to assemble the arm rest.
26 de febrero de 2024
Respuesta de kubdirect.co.uk
Thank you for your review, I'm pleased your happy with your new nursing chair. We’re sorry to hear that your base was missing threads on one side. If this is still an issue please contact us at customercare@kubproducts.com.
First time for me to order from this…
First time for me to order from this company. What can I say…I ordered one of the nursing chairs for my daughter who has just given birth to a beautiful baby boy. It’s says 7-10 days delivery it was delivered within a couple of days and I was kept updated on delivery. It didn’t take long to put the chair together and my daughter loves it. It’s so comfy when she’s feeding and the footstool is just the right height. I was that impressed that I’ve ordered a second nursing chair for my daughter-in- law who is due to give birth at the end of March. Also you can take the covers off to wash and it was in the sale so happy days! Definately recommend this company.
20 de febrero de 2024
Respuesta de kubdirect.co.uk
We really appreciate you taking the time to leave us a review. These are the comments that keep us so motivated to continue doing what we’re doing, and we’re so happy to hear that you had a great experience. Let us know if we can do anything else for you.
quick delivery, easy assembly
quick delivery although left on ground floor of flat and had to carry it up myself.
item came as described. easy assembly and looks perfect in my room.
13 de febrero de 2024
Respuesta de kubdirect.co.uk
We really appreciate you taking the time out to share your experience with us, thank you for your review.
Good value for money
Delivery on time. Well made, comfortable mattress for our cot bed.
31 de enero de 2024
Respuesta de kubdirect.co.uk
Thank you for your excellent product review. We really appreciate your feedback on one of our mattresses. We look forward to helping you again in the future.
Very comfortable
Lovley nursing chair easy to put together , very comfortable comes with a footstool
I would highly recommend any expectant mum to get this chair , you will not be disappointed!!!
16 de febrero de 2024
Respuesta de kubdirect.co.uk
Thank you for recommending us in your review! We’re glad we made your experience with us a great one and will be happy to help you again soon.
Speedy delivery and best price
12 de febrero de 2024
Respuesta de kubdirect.co.uk
Thank you so much for taking the time to leave us a 5-star rating - it's much appreciated!
Good firm mattress for my grandson
Good firm mattress for my grandson when he comes to stay. Good price in the sale. Took a week to arrive - delivery time could be improved. Able to choose express delivery when ordering but in the deliveries section on the website it is specified that larger items including mattresses were excluded from express delivery. I read this after ticking express delivery in the order. Maybe should be clearer when ordering. Difficulty in tracking order. Slight delay in response from company but dealt with quickly and professionally in their reply.
31 de enero de 2024
Respuesta de kubdirect.co.uk
We really appreciate you taking the time out to share your experience with us, thank you for your review.
Delivery is swift and easy
Delivery is swift and easy. Boxes and the part inside are packed well and protected with fabric cover. Luxurious feel to every detail
22 de enero de 2024
Respuesta de kubdirect.co.uk
We're happy to see that you had a 5-Star experience with KUB. Thanks for sharing!
Nursing chair
The Chair was delivered promptly and was well packaged with clear assembly instructions. The chair is well made and extremely comfortable.
7 de febrero de 2024
Respuesta de kubdirect.co.uk
Thank you for your excellent product review. We really appreciate your feedback. We look forward to helping you again in the future.
Respuesta de kubdirect.co.uk
We spotted your 5-star review. Wow! Thank you so much for trusting us, and we can’t wait to help you again in the future.
Respuesta de kubdirect.co.uk
We really appreciate you taking the time out to share your experience with us, thank you for your review.
Arrived quickly and securly wrapped A+++
31 de enero de 2024
Respuesta de kubdirect.co.uk
We really appreciate you taking the time to leave us your 5-star review. It means a lot to the whole team, and we’d love to have you back very soon.
Respuesta de kubdirect.co.uk
Thank you so much for your 5-star review! We will share this with the store team to let them know to keep up the amazing work.
Great
Bought a nursing glider chair and footstool in the sale. It's great. Some assembly skills needed but managed it fine and it works well.
22 de enero de 2024
Respuesta de kubdirect.co.uk
Hello there, we really appreciate your time for leaving us a brilliant product review. We’re very pleased that you’re happy with your new nursing chair and found it easy to assemble.
Prompt delivery- good quality product
Prompt delivery- good quality product, very happy
18 de diciembre de 2023
Respuesta de kubdirect.co.uk
We're happy to see that you had a 5-Star experience with KUB. Thanks for sharing!
Quick delivery and a good nursing chair…
Quick delivery and a good nursing chair with washable covers
19 de enero de 2024
Respuesta de kubdirect.co.uk
We really appreciate you taking the time out to share your experience with us, thank you for your review.
La experiencia Trustpilot
Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.
Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.
Más información sobre el proceso de revisión de Trustpilot.
La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.
Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.