Only half of the shipment arrived for my twins despite my paying for express shipping (with extra buffer time) - it appears they only shipped one of the two mattresses. This is adding extreme stress t... Ver más
La empresa ha respondido
Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información
Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información
Consulta las opiniones de los clientes
Ordered the Cream coloured rocking chair with footstool from KUB and it is brilliant! Really well made wood and foam padding, really good quality. The sliding/rocking mechanism is great and super sm... Ver más
La empresa ha respondido
We have purchased a KUB mothercare chair several years ago from John Lewis. Years later, having used the chair to nurse 3 of our children, the chair is still in good working order. HAving lost a screw... Ver más
La empresa ha respondido
Quality of the chair is fantastic, very sturdy wood and the cushions are happy medium between soft and hard - support back and arms very well. I like the side pockets as they are very handy during f... Ver más
La empresa ha respondido
Información sobre la empresa
Escrito por la empresa
Since our establishment in 2007, Kub Direct has become well known for its range of quality nursing chairs, cots, baby mattresses, and toys that are sold directly to you at wholesale prices. Over 100,000 happy customers later we have cemented our reputation for providing safe and reliable products and great customer service. We understand that having a baby can be an overwhelming experience, but we are here to put your mind at ease and make the process of finding the right products for you and your baby as stress-free as possible.
Información de contacto
71-75 Shelton Street, WC2H 9JQ, London, Reino Unido
- 01923270300
- customercare@kubproducts.com
- kubdirect.co.uk
4,3
Excelente
946 opiniones
Invita a los clientes a opinar
Esta empresa invita a sus clientes a opinar, independientemente de que la opinión sea positiva o negativa.
Ha contestado el 100% de las opiniones negativas
Suele tardar más de 1 mes en responder
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
Perfect chair and fast delivery
Ordered a reclining nursing chair on Monday. The chair arrived Thursday well ahead of the 7-10 days estimated shipping time. Very comfy chair and lovely to rock my baby boy in. Looking forward to the nights where my boy won’t settle so I can be comfy whilst he sleeps and I doze in comfort without worrying about being upright.
25 de abril de 2024
Opinión espontánea
Respuesta de kubdirect.co.uk
We really appreciate you taking the time to leave us your 5-star review. Super pleased that your new nursing chair arrived in great time and that your enjoying lots of baby cuddles with your little boy. It means a lot to the whole team for a review like yours, and we’d love to have you back very soon.
Great Customer Service
Great help from Emma when I didn’t complete my order correctly.
Also good response from my Grandaughter when she received the chair
12 de abril de 2024
Respuesta de kubdirect.co.uk
Thank you for your kind review, I'm please I was able to help you with your order, and thrilled that your Granddaughter likes her new nursing chair.
Easy to order
Easy to order, swift delivery. Easy to assemble items, great quality.
12 de abril de 2024
Respuesta de kubdirect.co.uk
Thanks for the awesome review! We work hard to meet expectations like yours. Please visit us again soon!
Delivery was on time and as promised
Delivery was on time and as promised. Product as yet untested but it looks good and is fit for purpose.
9 de abril de 2024
Respuesta de kubdirect.co.uk
Thank you for your kind words. We're grateful for your feedback. It's our pleasure to provide the best possible service to our customers.
The tuff tray and stand is brilliant
The tuff tray and stand is brilliant. The height is adjustable so it works fine for my 12 month old grandchild. The tray can be on the floor or on the stand. We've had water play inside and outside on the stand, and the tray on the floor outside for sand play.
9 de abril de 2024
Respuesta de kubdirect.co.uk
Thank you for your excellent product review. We really appreciate your feedback on our KUB Tuff Tray and stand. Loving how you have found a great use for your purchase indoors and outdoors! We look forward to helping you again in the future.
Chatsworth nursing chair
Very quick delivery didn’t take long to build The chair is well made and comfortable my daughter loves it
5 de abril de 2024
Respuesta de kubdirect.co.uk
Hi, thank you for taking the time to provide a rating, your opinion is valued greatly, and it helps us maintain an excellent standard of service to our customers. Super pleased that your daughter loves her new nursing chair!
Excellent all the way!
21 de marzo de 2024
Respuesta de kubdirect.co.uk
Hi, thank you so much for taking the time to provide feedback. We are so delighted that you rate our service and product as 5 Star as we strive to provide just that for all our customers. We Look forward to helping you again soon. Best Wishes.
Great service
Great service, timely delivery…earlier than anticipated!
Fabulous product.
Well done!
26 de marzo de 2024
Respuesta de kubdirect.co.uk
Thank you so much for your 5-star review! We will share this with the store team to let them know to keep up the amazing work.
I love the chair I’m disabled and using…
I love the chair I’m disabled and using the chair when I can’t sleep to rock it help the chair back moves I just want to show this chair is not just for mothers but others to and the shop made every try to make sure I was ok when finding out I’m disabled to tell me is a heavy box and I will need help getting it in and that shows care they even rang to make sure I was happy with the chair I must say they care thank you for your help
18 de marzo de 2024
Respuesta de kubdirect.co.uk
We are incredibly grateful that you took the time out to leave us a 5-Star review. It was a pleasure to help you and super pleased to hear that your nursing chair works for you perfectly. Please let me know if I can help you again in the future!
The best chair ever!!!
The best chair ever!!!! We purchased a rocking chair and it has been a god send overnight for feeds! Brilliant customer service and delivery! Highly recommend
22 de marzo de 2024
Respuesta de kubdirect.co.uk
We really appreciate you taking the time to leave us your 5-star review. It means a lot to the whole team, and we’d love to have you back very soon.
Respuesta de kubdirect.co.uk
We're happy to see that you had a 5-Star experience with KUB. Thanks for sharing!
Great product and customer support
I bought the Mothercare gliding nursing chair and footstool and couldn't be happier with it. It's a quality comfy chair and Emma at Kubdirect was brilliant with a few questions I had prior to purchasing. Quick delivery too. Would recommend Kubdirect and will definitely buy from there again.
18 de marzo de 2024
Opinión espontánea
Respuesta de kubdirect.co.uk
Thank you kindly for your feedback. I'm super pleased that we was happy to help you and that your happy with the quality of your new nursing chair! Please visit us again soon!
Damage on the right handle
18 de marzo de 2024
Respuesta de kubdirect.co.uk
Hello, I'm sorry to see that your order has arrived partly damaged. If you wouldn't mind email me at customercare@kubproducts.com with a photo of the damage I would be happy to get this corrected for you.
Chatsworth Nursing chair
Very comfortable Nursing chair. Great for the long feeds. Would recommend!
5 de marzo de 2024
Respuesta de kubdirect.co.uk
Thank you for your excellent feedback. We are super pleased that you are happy with your new nursing chair and you would recommend it to others. Please visit us again soon!
All good
All good. Instant dispatch. Great product. I bought the mothercare nursing chair. Easy and fun to assemble. Good quality.
8 de marzo de 2024
Respuesta de kubdirect.co.uk
Hello, thank you kindly for your positive feedback. Were super pleased to hear that you found the chair to be fun and easy to assemble! We hope you enjoy using your new nursing chair. Many thanks.
Quick free delivery
Quick free delivery, chair was really reasonably priced and is perfect!
26 de febrero de 2024
Respuesta de kubdirect.co.uk
Thank you so much for taking the time to leave us a 5-star rating - it's much appreciated!
Quick delivery and very high quality .
Quick delivery. Armchair was very well packed. Very pleased with the quality of my new chair. Excellent price.
27 de febrero de 2024
Respuesta de kubdirect.co.uk
Hello, we really appreciate your excellent rating on our nursing chair. We work hard to meet expectations like yours. Please visit us again soon!
Nice and comfortable nursing chair.
Nice and comfortable nursing chair.
Arrived with a crack at the base and was replaced without hassle when I reported the damage.
4 de marzo de 2024
Respuesta de kubdirect.co.uk
Thank you so much for your 5-star review! We will share this with the store team to let them know to keep up the amazing work.
Respuesta de kubdirect.co.uk
Thank you for the great review! We’re so happy you enjoyed your experience with us and satisfied with your purchase.
Nice item
Chair arrived, pretty easy to put together. Foot stall cover was dirty, contacted them and it was replaced in a reasonable time. Chair is lovely
1 de marzo de 2024
Respuesta de kubdirect.co.uk
Hello, we apologise for this footstool issue. We have replied to your email with the tracking details of the replacement part. I am pleased that you have now received your replacement footstool top and your nursing chair is as it should be. We would be pleased to help you again in the future. Many thanks
La experiencia Trustpilot
Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.
Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.
Más información sobre el proceso de revisión de Trustpilot.
La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.
Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.