Kvisp Opiniones 

I was very excited to find this product. It looked sleek and from my research would allow me to easily bring my pup with me on my bike rides. Prior to purchase I emailed Kvisp and told them the exact model of my bike and they said the product would fit and sent me the instruction manual. Upon reviewing the video sent to me I knew I would struggle with install and planned to go directly to my mechanic who is an expert on my make and model of bike. I was happy to pay the money as I felt it was a good long term investment on my bike enjoyment.

I decided to purchase as they had a 30-day return window and they said it would work with my model of bike.

When the Kvisp bucket arrived I took the product to my mechanic as I knew the install would be complicated and wanted to ensure it was installed correctly for the safety of my dog and myself.

My mechanic advised me that if I had this product installed on my bike it would compromise the safety of my bike and I would have to sign a waiver in order for him to install it and it would void the warranty on my bike. My bike is brand new and the last thing I want is to void my warranty.

It never crossed my mind that the product would void the warranty on my bike and would compromise the safety of my riding to the point I would have to sign a waiver to assume the risk.

I reached out to Kvisp right away for a refund and their email back was to guide me through the install as it’s “not always obvious” how to complete the install.
Given this is a safety matter I have requested a full refund where they cover the full cost to return, shipping & customs, at the time of writing this I am waiting to hear back…but based on my post-purchase research and the email o received from them I am not optimistic I will be successful.

As another poster on trustpilot said, this product is borderline fraudulent.

Ich kann die schlechten Bewertungen tatsächlich nicht nachvollziehen.
Ich habe den Sitz bestellt aber er ist für uns ungeeignet, da unser Bully nicht gut darein passt.
Die Rücksendung geht auf eigene Kosten, der Kundenservice hat sich aber sofort gemeldet und geholfen.

Absolutely worthless customer service!
Before purchase, I sent them photos of my bike and handlebar, and according to them, the seat would fit perfectly.
Well… it didn’t!
Afterwards, they stopped replying to my emails, and in the end you can only return it at your own expense. On top of that, they already state in advance that if there’s even the slightest scratch, you won’t get your money back! Promising, isn’t it?

Their return policy is outrageous, especially considering I sent photos and asked specific questions beforehand before deciding to buy!

I even had to spend extra money asking my Belgian bike mechanic for help.

If only I had read the reviews on Trustpilot before buying online. There, you find exactly the same complaints about their return policy!!

You might as well sell the seat second-hand — you’d be better off!

D I S G R A C E F U L!

Very fast processing of the order and great follow-up on questions! Top service!
The product is very easy to assemble.
Everything fits perfectly and it’s clearly been well thought out! Rarely have I seen such a good product with such excellent and prompt service! 👏👌

Mijn ruwharige dwergteckel moest de eerste dag wat wennen, maar geniet nu heel ontspannen en met volle teugen en met flapperende oren van de wind in haar snuit, zittend in de Kvisp!! De montage van de Kvisp was heel makkelijk. Een uitermate goede aankoop. Absoluut een aanrader!!!

Helaas is het niet geworden wat ik had verwacht .
Contact opgenomen met de klanten service, en wat ben ik goed geholpen.
Alle begrip voor de situatie en ook ontzettend snelle reactie.
Vriendelijke klantenservice en snel actie ondernomen
Top bedrijf
Wens jullie nog veel verkoop van dit prachtige,handige voormandje voor de doggies
Marjo Dammers

Very surprised to see these unfavorable reviews as we have the opposite experience. We are very happy with the Kvisp seat — our miniature dachshund now joins us on family bike rides.

The quality is fine, installing at the bike wasn’t difficult at all, and we like the green seat. The seat doesn't compromise the bike's ride or steering, and I love having Hedwig close to me. If there is one thing to improve, it's making the Kvisp angle adjustable. On our bike, the seat is slightly tilted forward.

We did not need to contact Kvisp, hence, can’t say anything about their return service.

I would go as far as saying this product is fraudulently advertised it’s so bad. You have to ride like a frog on a road bike with knees wide apart to not hit your knee. You have to take your leg over your seat as step through is no longer possible. And despite asking first - this seat is not compatible for a mountain bike. It also weighs around 7kg which is the weight of a small dog.
The worst part of it is if you live in the UK - the ‘free easy return’ is not only extremely complicated to return, the customer service replied only every few days and never gave the full information required for shipping - for courier, insurance and tax it cost £129 to return! Absolute waste of money and time.

I really wanted to love Kvisp, but the whole experience was incredibly disappointing - and expensive.

The product looked sleek and easy to install on the website, but in reality, it didn’t fit either mine or my partner’s bike. We spent almost an entire day trying to make it work, and eventually had to take it to a professional bike repair shop, who also struggled with it. At that point, we gave up and decided to return it.

That’s when things got even worse. The international return process is a complete mess. Kvisp provides almost no information, so I had to contact customer service multiple times just to get basic instructions.

Since I was returning from abroad, I spent a lot of time researching the best way to send it back and ended up paying over £110 in delivery and return-related fees, including duties for a product I didn’t even keep. That’s just absurd.

When I looked at other Trustpilot reviews, it became clear I wasn't alone, plenty of people have had similar issues with Kvisp. I really wish I’d checked before buying.

All in all, this was a costly and frustrating experience. Stylish branding can’t make up for a product that doesn’t work and a company that doesn’t support its customers. Avoid.

If this basket does not fit your bike, as it did not for me, it is impossible to return. Kvisp will not assist in any way including doing their part at customs. It cost $122 to ship it back and it sat at the Netherlands customs for 4 weeks and then was returned to me. Kvisp never responded to me. I have an unusable bike basket and it has cost me about $325.

They don’t have a customer service on the phone, no Impressum on the web page and the return process and fee is unacceptable! Don’t buy it. We do have a 5 kg Pomeranian which does not fit in the seat !!!!

UK customers beware. I had to return the seat as my dog would not fit and Netherland's customs charge you a custom fee for the return, even though you are just returning the item purchased in their country in the first place. This with the return fee not being covered by the company, the whole experience of ordering the seat costs me half of the price of the seat itself. I have not tried to fit the seat to the bicycle so cannot say how hard or easy that is. The company has replied but had no other solution than for me to contact customs myself and pay the fee. Not the easy way to return the item as it makes you believe on their web-site.

The product came with lots of scratches like a return product, when I ask about it they didn’t response. Also not as easy to assemble for certain bike. Overall proce quality ratio not worth it!

The seat is difficult to assemble, the quality is for the price not right, what irritates me the most is the little customer service, I ordered the seat by double mistake and still had to pay the return. I don't recommend it. I am not happy with the product and service of the firm. Think about it well before making the purchase the price is very high and the quality is not worth it.

1.5 week geleden een retour aangevraagd want dat stond op de site vermeld. Nergens een reactie op. Toch maar pakketje verstuurd want zij hebben mijn geld en dat wil ik terug. Inmiddels meerdere mails verstuurd maar niets. Ook geen bevestiging van de aankomst van de retour. Geen enkel teken van leven

Nice design but made of cheap thin plastic, which easily breaks if your bike falls or lean to hard against a wall, and then you have to buy a full new one, since they do not sell spare parts. Mine only got to live for 2-weeks before it broke as it fell when on its kickstand in grass.

Also bad for environment/climate to have to replace the whole seat when one part cracks. Would have expected better from a company from the Netherlands

Will only recommend if you are a very careful person, and have a bike with a very stable kickstand, and don't live in a city like Copenhagen or Amsterdam, where its not unlikely your bike may fall once in a while, due the rough bike parking conditions sometimes.

The company is also not open for feedback, which is quite sad.