Lab401 Opiniones 51

Big sortiment of gadgets pretty fast shipping, a little expensive but great customer service

Hello,
If anyone is wondering were they should by tech or the flipper zero. This is the place!! The prices are really competitive and I must say that the customer service is very good. I ordered some products and UPS lost the package and so on.. I emailed them, and guess what they answered in just 15 minutes. Afterwards they continued to send me recent updates. Because the delivery took long (UPS mistake) they refunded my shipping cost. What an amazing service.

Jacob (worlds happiest customer)

We had some issue with one of their newest ISO15693 cards (iCode SLI Gen2). Their support was quick and helpful, we could share with them some logs to find the root cause. Cause of that, documentation was improved and they offered us free replacement for this card (Gen2) and another one that we also bought (Gen1). We can only be grateful for such good interaction we had, definitely a good company to deal with.

Such a great company to deal with, I had problems with my package lost in customs (probably due to Christmas) and even though it wasn't Lab401's fault, they refunded my purchase! Their support was really fast and friendly, and would be the best experience I've ever had from a company and their support.
I highly recommend Lab401 as a reliable, and trustworthy bunch of people to deal with.

Amazing support. Constant follow ups with me. I will definitely return back and buy more

support was so quick i accused them on being ai, they proved i was wrong and it was just very fast support at a time i did not expect any replies. gave me everything i need to place an order with my company.

I ordered an expensive order from a different country today and I entered the wrong post code I reached out via email and despite a different language and time zone they replied immediately and corrected my mistake the customer service is above excellent

Thank you

customer support replied back to me within minutes on a sunday with questions i had on ordering. at first i thought it was just a bot or ai but spoke with them more and it was a real person. so impressed with them i am canceling an order with another company with bad support and reordering with lab401 for this and all my future orders. rare to see this level of support anymore and earned my businss.

Ordered more RFIDs. Tested, all works perfectly.
For CZ I would require avoid economic delivery (Czech Post).
Great and responsive support.

Ordered a unit from them for testing. We received a shipping notice it would arrive in 3 days via UPS. It never arrived and it took 90 days to get a refund from Lab401. If you know about UPS as a Canadian, you know never to buy products shipped using UPS.

Truly one of the fastest and most helpful support departments I have dealt with. Straight forward and quick to aid. This is now the first site I check.

Very smooth transaction, quality items arrived fast, excellent communication. Thank you!

I received a not working usbC cable, but Lab401 send me a new one after my mail.
Great job

Time from shipment to delivery was less than 48hrs. All great.

One of the fastest and most professional customer support departments I have dealt with.

Could not ask for better service and also amazing products. Very much recommend them to anyone looking at products in this space.

Suite à une commande d'un I-Copy XS, j'ai reçu une mauvaise carte dans le lot. J'ai contacté le support et ils ont été très réactif ! Ils ont même relancé la suite de ma demande car j'ai été trop long à leurs repondre ! De ce fait une carte de remplacement m'a été envoyé !
Super job de leurs part !
D'ailleur la livraison à été très rapide avec un suivi collisimo.

Be prepared for bad (not poor, but actually bad) customer support. Just look at their responses below to customers who have given 1-star ratings. They are dismissive and not helpful. To quote from another, 4-star review here: "But the constant 'take it or leave it' attitude has been quite annoying all the time."
They are not interested in helping customers, and rely on their internal policies as an excuse to not help.

I won't provide any more detail - it's clear they only want to show customers as wrong, rather than find a solution. Order from Amazon when possible.

Borderline scammers. Order at your own risk.

I'm leaving this here to warn others, not to get a resolution from Lab401. They've already told me they're not interested in a resolution.

my iCopyX broke and it was out of warrenty, but still lab401 replaced it.
WOW WOW WOW GREAT SERVICE

THANK YOU LAB401, YOU GUYS ARE WONDERFULL!!!!!!!!!

Placed an order for delivery to New Zealand, very happy with the products and the customer service! The order was shipped via UPS and there were some delays due to it going through US customs. This was no fault of Lab401's, and they were quick to respond to my emails and very helpful every step of the way. Eventually the package arrived intact and I'm happy with the order! Would order again but perhaps request future orders to NZ be shipped with DHL.