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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Royal Mail delivered only half my order.- the parcel had quite literally been cut in half. I lodged a formal complaint - after a 36 minute wait to speak to someone. On advising Lakeland of the situa... Ver más

Valorada con 5 estrellas sobre 5

The ordering was easy and delivery very quick and efficient. I ordered half a size bigger than normal as my feet have started swelling with high blood pressure or the medication to lower it!

La empresa ha respondido

Valorada con 4 estrellas sobre 5

You need to warn customers about dodgy clog sizes, if customers order a pair make sure they order a size larger than their regular size. Example : UK size 9 then order a UK 10. This woul... Ver más

Valorada con 3 estrellas sobre 5

I ordered some slippers, they were very poor quality, and the delivery was slow. The same item could build better bought for half the price on Amazon with next day delivery. Lakeland handled my compla... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Tienda de ropa y equipos para actividades al aire libre
  2. Tienda de artículos para deportes al aire libre

Sobre Lakeland Active

Escrito por la empresa

Water Shoe Store
Visit Website

Cumbrian Outdoor Essentials

Founded in the unforgiving landscape of North Cumbria, Lakeland Active create wearable outdoor essentials with inbuilt reliability.

Wolfa Slippers.
Shop Mens

Designed In The UK

Family-run and influenced by our Cumbrian roots, we have spent years testing our products in the local terrain - the valleys, fells and (often overflowing) waters of the Lake District.

Rydal Wellington Boots.
Shop Womens

Suitable For Every Occasion

Whether you’re planning to get soaked, explore the woods or conquer your vegetable patch - our all-season outdoor essentials have been engineered for comfort and durability. Bringing you trustworthy multi-purpose products inspired by real outdoor life in the Lakes.

Outdoor Accessories

Información de contacto

4,5

Excelente

TrustScore: 4.5 sobre 5

1 mil opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

Invita a los clientes a opinar

Esta empresa invita a sus clientes a opinar, independientemente de que la opinión sea positiva o negativa.

No ha contestado las opiniones negativas

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Valorada con 5 estrellas sobre 5

Good website

Good website, good communications

26 de mayo de 2026
Logotipo de Lakeland Active

Respuesta de Lakeland Active

Hi there,

Thanks for leaving a lovely review. We're glad to hear that you're happy with our service.

Valorada con 5 estrellas sobre 5

The shoes were easy to purchase

The shoes were easy to purchase, and had free postage. They arrived on time

26 de mayo de 2026
Logotipo de Lakeland Active

Respuesta de Lakeland Active

Hi there,

Thanks for leaving a lovely review. We're glad to hear that you're happy with our service.

Valorada con 5 estrellas sobre 5

The ordering was easy and delivery very…

The ordering was easy and delivery very quick and efficient. I ordered half a size bigger than normal as my feet have started swelling with high blood pressure or the medication to lower it!

27 de abril de 2026
Logotipo de Lakeland Active

Respuesta de Lakeland Active

Hi there,

Thanks for leaving a lovely review. We're glad to hear that you're happy with your order.

Valorada con 1 estrellas sobre 5

Hard to buy 2nd pair due to erratic sizing on Amazon

I bought a pink pair of size 7 ladies Lakeland Active Clogs on Amazon. They were very big, so I bought a 6.5 and they were perfect. So I got the same in blue, size 6.5... they were 2.5 cms smaller (very noticeable). Returned them. Then got a teal colour, hoping they would be the same as the pink...still 2.5 cms smaller. I really want another pair, but it seems impossible. The sizing is so erratic.

9 de abril de 2026
Opinión espontánea
Logotipo de Lakeland Active

Respuesta de Lakeland Active

Hi there,

I'm sorry to hear that you've had an issue with the sizing. Please can you email us at hello@lakelandactive.co.uk and we can see if we can help.

Valorada con 5 estrellas sobre 5

I wore out my first pair Hayton.

I wore out my first pair of Women's Hayton Multipurpose Ankle Boots in Black. A total game changer for, dog walking, garden work and rainy shopping days. I absolutely love them. Had to order a new pair as I couldn't live without them.

27 de marzo de 2026
Logotipo de Lakeland Active

Respuesta de Lakeland Active

Hi there,

Thanks for leaving a lovely review. We're glad to hear that you're happy with your order.

Valorada con 1 estrellas sobre 5

Fell apart after only 2 days

Wellies fell apart after only 2 days of wear!

My first pair of wellies from Lakeland Active lasted just under 12 months. They started leaking. The wellies are guaranteed for 12 months, but as we didnt have our receipt the company could not do anything to help me, but said they expected the wellies to last much longer than this. At £95 per pair one would expect so!

As they were comfortable I decided to purchase another pair, thinking they would definitely last longer and this was bad luck. I found them on Amazon for £70. I was delighted, but dismayed when after ONLY TWO DAYS the sole parted company from the boot, literally falling apart, with only very light wear.

These were despatched straight back to Amazon, and I would say I would definitely NOT recommend these boots.

I do wonder if their reject boots are being sold off on Amazon at a lower price then their website, but even so the first pair were poor quality also.

19 de marzo de 2026
Opinión espontánea
Logotipo de Lakeland Active

Respuesta de Lakeland Active

Hi there,

I'm very sorry to hear about your experience. Please contact Amazon to get a refund for the boots you had bought from them. Even though they were bought on Amazon, they still have a 12 month guarantee on them. You can call them on 0800 279 7234 or through their online chat in your Amazon account.

Valorada con 2 estrellas sobre 5

Disappointed

Delivery was prompt and on appointed date-thank you.
I had purchased similar fleece lined clogs about 3 years ago -I don’t recall what I paid -but they have served well as back door slip ons for popping to washing line etc. The appearance was quite acceptable -even though they were not the more expensive ‘brand’ clog.
I made this purchase to replace them and was a bit surprised at the price but went with it: they do not have the appearance of the last pair with much less’shape’ to the foot and I now wish I had searched out the ‘branded’ type in a sale as I would not have paid much more. Although they will do the job I shall not be repeating this purchase -somewhat disappointed!!

9 de febrero de 2026
Valorada con 1 estrellas sobre 5

Unfortunately I didn't receive the…

Unfortunately I didn't receive the shoes. The order went through fine but I think you need to get rid of Royal Mail. They didn't deliver the parcel on the day I asked or leave it in my safe place I received an email to say it had been delivered to my safe place and a card put through the letterbox, none of these things happened. I have tried to contact them but to no avail so I'll just have to write it off as a bad experience. I'll go to the shop and buy some. Thanks.

10 de febrero de 2026
Valorada con 2 estrellas sobre 5

Inaccurate sizing and inefficient returns process.

Unfortunately I have to return a pair of fleece-lined Dockray clogs inaccurately sized 6. I already own and love a pair of unlined size 6 which needed extra insoles to fit but that works fine. The fleece-lined ones are too small and compared with my unlined ones, their soles are a good deal shorter. (Photo available). I feel the discrepancy in sizing should be flagged up online to help buyers go up a size. Through no fault of my own, returning them will cost me 3.95 plus I have to jump through hoops to send them as the online process is not working. A disappointing experience.

23 de enero de 2026

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