Royal Mail delivered only half my order.- the parcel had quite literally been cut in half. I lodged a formal complaint - after a 36 minute wait to speak to someone. On advising Lakeland of the situa... Ver más
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Consulta las opiniones de los clientes
The ordering was easy and delivery very quick and efficient. I ordered half a size bigger than normal as my feet have started swelling with high blood pressure or the medication to lower it!
La empresa ha respondido
You need to warn customers about dodgy clog sizes, if customers order a pair make sure they order a size larger than their regular size. Example : UK size 9 then order a UK 10. This woul... Ver más
I ordered some slippers, they were very poor quality, and the delivery was slow. The same item could build better bought for half the price on Amazon with next day delivery. Lakeland handled my compla... Ver más
La empresa ha respondido
Información sobre la empresa
- Tienda de ropa y equipos para actividades al aire libre
- Tienda de artículos para deportes al aire libre
Sobre Lakeland Active
Escrito por la empresa
Cumbrian Outdoor Essentials
Founded in the unforgiving landscape of North Cumbria, Lakeland Active create wearable outdoor essentials with inbuilt reliability.
Designed In The UK
Family-run and influenced by our Cumbrian roots, we have spent years testing our products in the local terrain - the valleys, fells and (often overflowing) waters of the Lake District.
Suitable For Every Occasion
Whether you’re planning to get soaked, explore the woods or conquer your vegetable patch - our all-season outdoor essentials have been engineered for comfort and durability. Bringing you trustworthy multi-purpose products inspired by real outdoor life in the Lakes.
Información de contacto
Barras Lane Estate, Dalston, Carlisle, Cumbria, CA5 7LX, Carlisle, Reino Unido
- 01228 217205
- hello@lakelandactive.co.uk
- lakelandactive.co.uk
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Prompt delivery and the gardening clogs…
Prompt delivery and the gardening clogs fit well.

Respuesta de Lakeland Active
The shoes were easy to purchase
The shoes were easy to purchase, and had free postage. They arrived on time

Respuesta de Lakeland Active
The ordering was easy and delivery very…
The ordering was easy and delivery very quick and efficient. I ordered half a size bigger than normal as my feet have started swelling with high blood pressure or the medication to lower it!

Respuesta de Lakeland Active
Hard to buy 2nd pair due to erratic sizing on Amazon
I bought a pink pair of size 7 ladies Lakeland Active Clogs on Amazon. They were very big, so I bought a 6.5 and they were perfect. So I got the same in blue, size 6.5... they were 2.5 cms smaller (very noticeable). Returned them. Then got a teal colour, hoping they would be the same as the pink...still 2.5 cms smaller. I really want another pair, but it seems impossible. The sizing is so erratic.

Respuesta de Lakeland Active
I wore out my first pair Hayton.
I wore out my first pair of Women's Hayton Multipurpose Ankle Boots in Black. A total game changer for, dog walking, garden work and rainy shopping days. I absolutely love them. Had to order a new pair as I couldn't live without them.

Respuesta de Lakeland Active
Fell apart after only 2 days
Wellies fell apart after only 2 days of wear!
My first pair of wellies from Lakeland Active lasted just under 12 months. They started leaking. The wellies are guaranteed for 12 months, but as we didnt have our receipt the company could not do anything to help me, but said they expected the wellies to last much longer than this. At £95 per pair one would expect so!
As they were comfortable I decided to purchase another pair, thinking they would definitely last longer and this was bad luck. I found them on Amazon for £70. I was delighted, but dismayed when after ONLY TWO DAYS the sole parted company from the boot, literally falling apart, with only very light wear.
These were despatched straight back to Amazon, and I would say I would definitely NOT recommend these boots.
I do wonder if their reject boots are being sold off on Amazon at a lower price then their website, but even so the first pair were poor quality also.

Respuesta de Lakeland Active
Very happy with purchase
Very happy with purchase. Excallent quick service and free delivery.
Great product.
Good quality, have worn these for years. Not just for gardening, no joke with my bunions I find walking easier than normal footwear.
Delivered very quickly after ordering…
Delivered very quickly after ordering and husband was really happy with them
Disappointed
Delivery was prompt and on appointed date-thank you.
I had purchased similar fleece lined clogs about 3 years ago -I don’t recall what I paid -but they have served well as back door slip ons for popping to washing line etc. The appearance was quite acceptable -even though they were not the more expensive ‘brand’ clog.
I made this purchase to replace them and was a bit surprised at the price but went with it: they do not have the appearance of the last pair with much less’shape’ to the foot and I now wish I had searched out the ‘branded’ type in a sale as I would not have paid much more. Although they will do the job I shall not be repeating this purchase -somewhat disappointed!!
Unfortunately I didn't receive the…
Unfortunately I didn't receive the shoes. The order went through fine but I think you need to get rid of Royal Mail. They didn't deliver the parcel on the day I asked or leave it in my safe place I received an email to say it had been delivered to my safe place and a card put through the letterbox, none of these things happened. I have tried to contact them but to no avail so I'll just have to write it off as a bad experience. I'll go to the shop and buy some. Thanks.
Ordered seven days ago
Ordered seven days ago. Items still not received. Unable to get any tracking information via Royal Mail
The travel washbag arrived on time and…
The travel washbag arrived on time and was as described. It is of a good quality material with well designed and executed organisers. My husband was delighted with it.
Inaccurate sizing and inefficient returns process.
Unfortunately I have to return a pair of fleece-lined Dockray clogs inaccurately sized 6. I already own and love a pair of unlined size 6 which needed extra insoles to fit but that works fine. The fleece-lined ones are too small and compared with my unlined ones, their soles are a good deal shorter. (Photo available). I feel the discrepancy in sizing should be flagged up online to help buyers go up a size. Through no fault of my own, returning them will cost me 3.95 plus I have to jump through hoops to send them as the online process is not working. A disappointing experience.
If you continue to sell these clogs and…
If you continue to sell these clogs and don't change them;you will always have this customer.
Excellent service ,I now have 4 pairs and these were for my wife. Love them.
Size too small.
Bought a size 10 clog for my husband, his usual size. It was no where near long enough for him. Returning them tomorrow.
Very Pleased
It was easy to use the website and find what I wanted. My choice was delivered quickly and I was as kept informed about its delivery.
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