Royal Mail delivered only half my order.- the parcel had quite literally been cut in half. I lodged a formal complaint - after a 36 minute wait to speak to someone. On advising Lakeland of the situa... Ver más
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Consulta las opiniones de los clientes
You need to warn customers about dodgy clog sizes, if customers order a pair make sure they order a size larger than their regular size. Example : UK size 9 then order a UK 10. This woul... Ver más
I ordered some slippers, they were very poor quality, and the delivery was slow. The same item could build better bought for half the price on Amazon with next day delivery. Lakeland handled my compla... Ver más
La empresa ha respondido
My garden clogs were perfect and exactly what I needed. They arrived quickly and, joy of joys, via Royal Mail, who I find much more reliable and easier to deal with than the cheap couriers used by so... Ver más
Información sobre la empresa
- Tienda de ropa y equipos para actividades al aire libre
- Tienda de artículos para deportes al aire libre
Sobre Lakeland Active
Escrito por la empresa
Cumbrian Outdoor Essentials
Founded in the unforgiving landscape of North Cumbria, Lakeland Active create wearable outdoor essentials with inbuilt reliability.
Designed In The UK
Family-run and influenced by our Cumbrian roots, we have spent years testing our products in the local terrain - the valleys, fells and (often overflowing) waters of the Lake District.
Suitable For Every Occasion
Whether you’re planning to get soaked, explore the woods or conquer your vegetable patch - our all-season outdoor essentials have been engineered for comfort and durability. Bringing you trustworthy multi-purpose products inspired by real outdoor life in the Lakes.
Información de contacto
Unit C Heathlands Estate, Kingmoor Park, CA6 4RP, Carlisle, Reino Unido
- hello@lakelandactive.co.uk
- lakelandactive.co.uk
Invita a los clientes a opinar
Esta empresa invita a sus clientes a opinar, independientemente de que la opinión sea positiva o negativa.
Ha contestado el 18% de las opiniones negativas
Suele tardar más de 1 mes en responder
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
Very Pleased
It was easy to use the website and find what I wanted. My choice was delivered quickly and I was as kept informed about its delivery.
Lovely warm gloves.
Great product as described and despatched according to schedule. Gloves are perfect for dog walking - warm and flexible
Excellent service
Excellent service, very pleased with the product, I am on my second pair of garden shoes from this company the first pair having lasted a couple of years with heavy use each day.
Very comfortable and waterproif garden shoes, Thenk you!
Fit very well, good support
Fit very well, arrived quickly, look good, a lot more supportive than what I had
Wrong colour sent
Sent the wrong colour wallet, didn’t explain why so looks as though not thinking about the customer.
Ladies’ gardening clogs - great buy
I ordered a pair of ladies’ gardening clogs, and I’m delighted with them! True to size, comfy, practical, and a pleasure to wear indoors or out - great value too. Thanks, Lakeland Active!
Items as described.
Speedy delivery of my garden clogs…
Speedy delivery of my garden clogs which are just as described - lightweight but cosy with the fleecy lining. Thank you.
great company to buy from
great company to buy from fast delivery and great communication, I can highly recommend
Difficulty in finding swim shoes that fit .
I was finding it difficult to get a pair of swim shoes that would not only fit , but give some support to my feet and have a durable sole for walking over pebbles etc . These are excellent and have adjustable drawstrings in the heels .
Good Quality Water Shoes
This was my first purchase from Lakeland Active. The water shoes were bought as a Christmas gift and have been well received by the recipient. They are of good quality and they are very light weight, but also feel sturdy. I would say they are true to size (female 7 UK), with the adjustable toggle at the back to support a snug fit. Ordering and delivery was straightforward in plenty of time for Christmas. Thank you.
Impossible to cancel an order, charged for returns
I ordered the wrong size by accident (there's a buy it now button right under that product). Absolutely my mistake for not checking the size in the drop down, I thought I'd clicked the correct size. I emailed the company within 90 seconds I'd say to ask them to cancel the item as there's no other way to contact them, and no option to cancel other than email.
Imagine my (lack of) surprise when they didn't respond to my email until right after they'd sent the "dispatched" email, which was over two hours later. Don't worry, I can return the item with the instructions enclosed they told me. Except, they charge £3.50 for returns! Which they deduct from the refund amount.
If you're going to charge for returns then have a better system to cancel items ordered.
Excellent choice and service
Excellent choice and service. The items that I ordered were delivered well packaged and on time. The advantage of free shipping was a bonus. Would recommend and use again in the future
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