Royal Mail delivered only half my order.- the parcel had quite literally been cut in half. I lodged a formal complaint - after a 36 minute wait to speak to someone. On advising Lakeland of the situa... Ver más
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Consulta las opiniones de los clientes
You need to warn customers about dodgy clog sizes, if customers order a pair make sure they order a size larger than their regular size. Example : UK size 9 then order a UK 10. This woul... Ver más
I ordered some slippers, they were very poor quality, and the delivery was slow. The same item could build better bought for half the price on Amazon with next day delivery. Lakeland handled my compla... Ver más
La empresa ha respondido
My garden clogs were perfect and exactly what I needed. They arrived quickly and, joy of joys, via Royal Mail, who I find much more reliable and easier to deal with than the cheap couriers used by so... Ver más
Información sobre la empresa
- Tienda de ropa y equipos para actividades al aire libre
- Tienda de artículos para deportes al aire libre
Sobre Lakeland Active
Escrito por la empresa
Cumbrian Outdoor Essentials
Founded in the unforgiving landscape of North Cumbria, Lakeland Active create wearable outdoor essentials with inbuilt reliability.
Designed In The UK
Family-run and influenced by our Cumbrian roots, we have spent years testing our products in the local terrain - the valleys, fells and (often overflowing) waters of the Lake District.
Suitable For Every Occasion
Whether you’re planning to get soaked, explore the woods or conquer your vegetable patch - our all-season outdoor essentials have been engineered for comfort and durability. Bringing you trustworthy multi-purpose products inspired by real outdoor life in the Lakes.
Información de contacto
Unit C Heathlands Estate, Kingmoor Park, CA6 4RP, Carlisle, Reino Unido
- hello@lakelandactive.co.uk
- lakelandactive.co.uk
4,5
Excelente
1 mil opiniones
Invita a los clientes a opinar
Esta empresa invita a sus clientes a opinar, independientemente de que la opinión sea positiva o negativa.
Ha contestado el 18% de las opiniones negativas
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Respuesta de Lakeland Active
I am very sorry that your clogs ripped. I've passed your feedback onto our Product Development team as we are always looking at ways on how to improve our products.
I've also sent you an email to sort this out for you. Please check your spam folder in case it's gone in there.
Many thanks
Very good service and great gardening…
Very good service and great gardening shoes
16 de enero de 2025
Respuesta de Lakeland Active
Hi there,
Thanks for taking the time to leave us a review.
Kind regards,
Jennifer
Good product delivered promptly!
22 de enero de 2025
Respuesta de Lakeland Active
Hi there,
Thanks for taking the time to leave us a review.
Kind regards,
Jennifer
Split seal/poor construction
I bought a pair of Lakeland Men's Wellington Boots for my son 2 years ago. After less than two years of moderate dog walking use the seal between the heel and the rest of the boot split and despite glueing with Stormsure Adhesive and clamping for several days as advised by Customer Services both boots continued to leak. I was naturally disappointed given the price and put this down to poor manufacture. I am still getting use from 10 year old Aigle boots.
20 de diciembre de 2024
Opinión espontánea
Respuesta de Lakeland Active
Hi there,
I'm so sorry to hear that your son's boots have split. We offer a 12 month guarantee on all of our wellies.
I've passed your feedback onto our Product Development team as we are always looking at ways on how to improve our products.
Many thanks
Great shoes and great customer service.
Great shoes and great customer service.
I recommend them.
21 de enero de 2025
Respuesta de Lakeland Active
Hi there,
Thanks for taking the time to leave us a review.
Kind regards,
Jennifer
Unfortunately elastic at the side not…
Unfortunately elastic at the side not deep like it used to be making it difficult to get them on and rubber not as pliable
20 de enero de 2025
Respuesta de Lakeland Active
Hi there,
I'm sorry to hear that the boots are not suitable. Once we receive them back, we will issue a refund for them.
Many thanks
does what it says on the box
13 de enero de 2025
Respuesta de Lakeland Active
Hi there,
Thanks for taking the time to leave us a review.
Kind regards,
Jennifer
Great product delivered on time
6 de enero de 2025
Respuesta de Lakeland Active
Hi there,
Thanks for taking the time to leave us a review.
Kind regards,
Jennifer
Respuesta de Lakeland Active
Hi there,
Thanks for taking the time to leave us a review.
Kind regards,
Jennifer
Respuesta de Lakeland Active
Hi there,
Thanks for taking the time to leave us a review.
Kind regards,
Jennifer
Easy online shopping experience
Easy online shopping experience, quick delivery and good communication. Very happy with the product when it arrived. Thank you!
13 de enero de 2025
Respuesta de Lakeland Active
Hi there,
Thanks for taking the time to leave us a review.
Kind regards,
Jennifer
My wife loves them
My wife loves them. Thinks they are the most comfortable she has ever had. Very pleased.
13 de enero de 2025
Respuesta de Lakeland Active
Hi there,
Thanks for leaving us a review. I'm glad to hear that your wife loves them.
Kind regards,
Jennifer
Well fitting lightweight garden shoes
I bought these garden shoes as a gift The recipient was very pleased with them They are lightweight well fitting, true to size and colour I cannot comment on durability as they have not been worn in the garden yet
Online ordering and delivery are to be commended too
14 de enero de 2025
Respuesta de Lakeland Active
Hi there,
Thanks for taking the time to leave us a review.
Kind regards.
Easy to order
Easy to order. Excellent quality and fit. Arrived on day and on time as I was informed
8 de enero de 2025
Respuesta de Lakeland Active
Hi there,
Thanks for taking the time to leave us a review.
Kind regards,
Respuesta de Lakeland Active
Hi there,
Thanks for taking the time to leave us a review.
Kind regards,
Jennifer
Poor quality and delivery, but a good response
I ordered some slippers, they were very poor quality, and the delivery was slow. The same item could build better bought for half the price on Amazon with next day delivery. Lakeland handled my complaint very well, they immediately issued a refund without any proof of return. They should stop selling these slippers, they tarnish the brand.
6 de enero de 2025
Respuesta de Lakeland Active
Hi there,
I'm sorry to hear that the slippers you received were poor quality. I'm glad that we were able to organise a refund quickly for you.
Many thanks
Respuesta de Lakeland Active
Hi there,
I'm sorry to hear that you hadn't received your order yet. Tracking shows that it was delivered yesterday. If you have any questions or issues, please don't hesitate to get in touch or amend your review.
Many thanks
Lakeland Boots very comfortable strong…
Lakeland Boots very comfortable strong and waterproof . Less slippy than previous wellingtons and much warmer . Very pleased with this purchase
2 de enero de 2025
Respuesta de Lakeland Active
Hi there,
Thanks for leaving us a review. I'm glad to hear that you're happy with your order.
Kind regards,
Jennifer
Respuesta de Lakeland Active
Hi there,
Thanks for leaving us a review. I'm glad to hear that you're happy with your order.
Kind regards,
Jennifer
A very prompt and timely delivery for a…
A very prompt and timely delivery for a delighted recipient. Thank you
20 de diciembre de 2024
Respuesta de Lakeland Active
Hi there,
Thanks for leaving us a review. I'm glad to hear that you're happy with your order.
Kind regards,
Jennifer
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