Lancashire Sports Repairs Opiniones 

154
TrustScore: 5 sobre 5

4,9

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

I recently sent in my Scarpa GTX II boots for new soles. I'd done 1800 miles of dog walking in them over 18 months plus a fair amount of wear that I don't record. LSR did a superb job - you know tha... Ver más

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Valorada con 5 estrellas sobre 5

I was about to throw some clothing and footwear away, when my daughter suggested I should repair what I had, better for the environment, my pocket and they wont need wearing in again. So I sent over... Ver más

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Valorada con 5 estrellas sobre 5

Using the online forms to describe and detail the repairs required, I packaged my Spidi one piece motorcycle leathers up and sent them to LSR. As promised, they contacted me the following day to infor... Ver más

Valorada con 5 estrellas sobre 5

Wow! Very impressed by the repairs to my much loved & used/abused 1990 vintage Karrimor Condor rucksac!!! Once though it was beyond repair, but it arrived back today and I trying to work out how t... Ver más

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The UK's leading repair specialist of outdoor gear. Walking, camping, climbing, outdoor clothing and footwear repairs.


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4,9

Excelente

TrustScore: 5 sobre 5

154 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,9

Todas las opiniones

(154)

31 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Jacket repair

Sent my son's Hugo Boss jacket to be repaired, all along the process they kept me well informed of alternative solutions, costings and time the repair would take.
The repair was excellent, my son couldn't even tell when the tear had been.
Great service and I would highly recommend.

22 de enero de 2021
Opinión espontánea
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Respuesta de Lancashire Sports Repairs

Thank you for leaving such a kind and positive review, it is very much appreciated.
We love to hear that you think our repair was excellent and our service is great.

From all at LSR

Valorada con 5 estrellas sobre 5

Walking boots re-soled

I have now had two pairs of walking boots repaired by LSR. On both occasions the workmanship was excellent, and the boots are nearly as good as new. Communication has always been prompt and helpful, and the delivery date has been exactly adhered to.

19 de enero de 2021
Opinión espontánea
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Respuesta de Lancashire Sports Repairs

Thank you for taking the time to leave such a positive review.
It is great to hear that you are happy with the service we provide.

From all at LSR

Valorada con 5 estrellas sobre 5

Simple shoe repair job

Simple shoe repair job, half soles and heels. Took a while to return the shoes, but under covid restraints. Excellent job done. No concerns with the work. Recommended.

7 de enero de 2021
Opinión espontánea
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Respuesta de Lancashire Sports Repairs

Thank you for taking the time to leave us this review, it really does mean a lot to us! I am delighted you are happy with the repair and would also like to thank you for your patience during the current working restrictions.

All the best,

LSR

Valorada con 5 estrellas sobre 5

Hiking boots resoled.

My boots were sent to LSR for re-soling because the mid-sole had completely perished although the uppers were still in vgc. The boots arrived back safely and I am extremely pleased with the result - they look fantastic and fit/feel just as good as they always did. It was clear LSR had gone to a lot of trouble to ensure the best possible result. These are heavy-duty leather boots which would have been very expensive to replace (it may have actually cost me several unsuitable new pairs before I found something to replace them that I could be as happy with). Thank you LSR!

22 de diciembre de 2020
Opinión espontánea
Valorada con 5 estrellas sobre 5

Great Service

I sent my ski jacket to them for a replacement zip. They did a great job and the communication and customer service was excellent. I would definitely use them again.

6 de diciembre de 2020
Opinión espontánea
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Respuesta de Lancashire Sports Repairs

Thank you for taking the time to leave such a positive review!
I will pass your thanks onto my colleagues.

Valorada con 5 estrellas sobre 5

Excellent service from start to finish

Excellent service from start to finish. The website was honest about the time the work would take and was reiterated by the member of staff to whom I spoke, but my boots arrived 3 weeks earlier than expected.
Both soles on my Asolo boots had fallen off, and I couldn’t find another pair. LSR were recommended by a well known outdoor store and I’m really pleased with the result, they look as good as new.

3 de diciembre de 2020
Opinión espontánea
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Respuesta de Lancashire Sports Repairs

Thank you for leaving this very positive review!
I will pass your thanks onto my colleagues.

Valorada con 5 estrellas sobre 5

A big thank you to LSR for doing an…

A big thank you to LSR for doing an amazing, invisible repair on my new Berghaus jacket, I tore it on wire after wearing it only a couple of times, I thought it was damaged for good but now it is as good as new, and much needed in all this wet weather!
Sandy H

3 de diciembre de 2020
Opinión espontánea
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Respuesta de Lancashire Sports Repairs

Thank you for posting such a positive review.
I hope our repair serves you well!
I will pass your thanks onto our technicians.

Valorada con 5 estrellas sobre 5

Yes Yes Yes LSR

Yes Yes Yes, i have just received my Meindl boots back after being resoled by LSR and Honestly, I am Exceptionally pleased with the results, from 1st phone call to receiving them back, A real proper company with fabulous work ethic,
Many Thanks
Robert Mathieson

29 de octubre de 2020
Opinión espontánea
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Respuesta de Lancashire Sports Repairs

Thank you for taking the time to leave this review, this is very much appreciated.
I hope our resole serves you well and I will pass your thanks onto our technicians.

Valorada con 5 estrellas sobre 5

My favourite walking jacket is now…

My favourite walking jacket is now repaired and waterproof thanks to Lancashire sports repairs, and in less than a week. I found them on the internet, and they re taped the seams and waterproofed it.Absolutely brilliant,thankyou

15 de octubre de 2020
Opinión espontánea
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Respuesta de Lancashire Sports Repairs

Thank you for taking the time to review us, this is greatly appreciated! I will pass your thanks onto our technicians.

Valorada con 5 estrellas sobre 5

Amazing Repair

Amazing repair. Two tears in a Castelli cycling jacket. Looks like new again. Hard to tell its been repaired,well done. 10 out of 10

18 de septiembre de 2020
Opinión espontánea
Valorada con 5 estrellas sobre 5

Good, quick repair.

Very rapid turnaround for a repair on my boots - within a week. Very pleased with the quality of the repair and the price too. Good communication through email when arranging the repair.

10 de septiembre de 2020
Opinión espontánea
Valorada con 5 estrellas sobre 5

A quick turnaround for an urgent repair!

Two lace eyelets on my GoreTex boots fell off and Timpsons couldn't guarantee that the waterproof lining would still work effectively after the repair. I found LSR after a Google search and spoke to their team as I needed a really quick turnaround. I was leaving in a week for a 7 day hike and couldn't find anyone in Scotland providing a similar service at the same or better price.

The staff I spoke to were great and contacted their boot department to see if the work could be fast tracked. This came with an additional fee but was more than happy to pay it. Received the boot back after only 3 working days of sending it away and the repair looks great.

Will absolutely use LSR again in the future and couldn't recommend them enough!

9 de septiembre de 2020
Opinión espontánea
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Respuesta de Lancashire Sports Repairs

Thank you for taking the time to leave this review Andrew, this is very much appreciated from all at LSR!

Valorada con 1 estrellas sobre 5

Taken 4 months for my Zamberlan 996…

Taken 4 months for my Zamberlan 996 repair, unfortunately they have lasted 3 months the price £85. Utterly useless.
For the record I’ve rang and emailed you but no reply from either, so I’ve left comments reflecting my experience if you have a policy of repairing repairs within 6 months then you will have chance to prove you a worthy of 5 stars.
As you say, to make the readers aware the reason I’ve posted my experience is because the very poor communication from last time you had my boots. I’ve left you a answer phone message and emailed back on the original email trail we had discussing my boots. I’ve left a picture of my boots in my profile picture so you can see how bad the boot looks after repair and resent the email using the address you prefer. My number is the same as before let me know when your courier is available and the eta after repair.
Just to make readers aware I did send two emails and rang, they have charged me £85 for something that lasted 5 minutes.When I told them my issue with the repair they told them to send them back at my expense and they would put a patch on for half price so that is another £18. The whole unsatisfactory repair costing £103, I’ve just paid £170 for new ones never use this company again a waste of money and poor customer service.

21 de agosto de 2020
Opinión espontánea
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Respuesta de Lancashire Sports Repairs

unfortunately we have no idea what Mr Easley is referring to when he says"utterley usless".
Firstly the boots were sent to us during late Febuary and we went into lock down in March. We did try to explain via our web site that we had a very limited staff during this time and that the turnaround time was therefore at least 12 weeks.
As for the repair ,we are very good at what we do but we can and do sometimes make a mistake, of you do use us in the future please bear this in mind and please follow this simple procedure rather than leaving a very damaging one star review.
Firstly contact us to discuss what you feel is wrong, we offer a very flexible six months warranty on all our repairs.
If it is our repair that has failed we will ask you to return it to us so that we can re work the repair free of charge. We will also reimburse your incoming first class post and pay for the return postage to you provided it is within the six months warranty.
If it has failed out side this period we would probably still repair it free of charge but ask you to pay for the postage.
If you feel it is better to just leave a negative comment rather than use the above then this is you but not really beneficial to either party.
Regards
L.S.R

Just to make readers aware we have not had any telephone conversations with Mr Easley and if an email was sent it did not arrive as I have just checked my search button and there is nothing that I have missed.
Please re send the email to the correct address which is info@lsrmail.co.uk

I have personally rung Mr Easley when this review was put on to explain that we close at 1.00pm on Fridays and that he rang and emailed after we had finished for the day so obviously, we could not reply. Furthermore, the email was sent was to an internal email that only gets looked at once or twice a week so I was unable to see the pictures until Monday morning. After seeing them I rang to say that they clearly showed the tear in the upper was nothing to do with the repair and although Mr Easley felt that we should have been experienced enough to have foreseen it three months after we had repaired them, I doubt that anyone would have been able to predict it.
If we feel that the upper would tear soon then of course we would inform the customer before we undertake the repair but in this case we did not feel it would happen. We are obviously very sorry that the upper did then split and offered to repair the damaged area for half the usual price. I offered this personally to Mr Easley in late August and as he has not been in contact since, I thought that this was the end of the matter.
Our many good reviews over the 25 years we have been in business speak for themselves. The quality of our repairs and excellent customer service are the core values of the company and in cases like this where the damage is nothing to do with us we will still try to help.
Regards
L.S.R

Valorada con 5 estrellas sobre 5

Resoled Mammut hiking boots.

Had my Mammut hiking boots resoled 3 yrs ago by Lancashire Sports Repairs. On there return the boots looked awesome & the workmanship excellent. I have since used the boots on numerous multi day treks carrying a full pack around Europe, along with many local day hikes. So after 3 years of wear & tear I can honestly say I cannot fault the repairs. Have allowed me to get another 3 years of use out of my favourite boots & they are still going strong.

16 de agosto de 2020
Opinión espontánea
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Respuesta de Lancashire Sports Repairs

Hi,
Thank you very much for posting this, its much appreciated.
Regards
David

Valorada con 5 estrellas sobre 5

Absolutely Magical

Absolutely magical was the transformation of my Asolo hiking boots by the talented repair team at LSR. Asolo boots are great but suffer as they age from what they term 'Boot Sole Separation (Hydrolysis)' so that the middle layer of the boot disintegrates leaving the Vibram sole flapping around in the wind. I tried to repair my pair unsuccessfully with Shoo Goo. The upper part of my boots were in perfect condition as they had hardly been used and what is more, just the colour and style I like. What to do?
I found LSR via Google and sent them away for repair. I expected a decent job but thought there would be obvious signs of repair. What came back was like a brand new pair of boots with soles much better than the original ones. Judging from this experience, I would trust LSR to wave their magic wand and repair any item I sent them.

21 de julio de 2020
Opinión espontánea
Valorada con 5 estrellas sobre 5

Jacket patch/repair

Managed to burn the sleeve and back of my Canada Goose jacket and took it to Canada Goose who refused to repair it - they told me that it was impossible to repair and would not attempt it. Thank goodness I found LSR who were happy to take on the job. The repair was undertaken expertly by Anne (she had to remove and replace a pocket to do it) and my dealings with Beverly in the Management/Customer Service team were 5 star - both professional and personable. The repair took a few weeks, completely reasonable bearing in mind the restrictions that Corona Virus has imposed on every small business, I cannot recommend this company enough. Although I hope I don't damage any more of my clothing and sporting equipment, if I do I will definitely return to LSR for the repair. Many Thanks to all involved, great job. 🙌🙌🙌🙌🙌

3 de julio de 2020
Opinión espontánea
Valorada con 3 estrellas sobre 5

Disappointed by time taken to repair

Like a previous recent review it took 15 weeks from sending my boots to LSR, to receiving them back, even though I kept chasing the progress and explaining that they were required for a Camino in May (thankfully postponed until October due to the worldwide pandemic). I also paid for the repairs 9 weeks before receiving the boots back.
Yes, of-course I appreciated the delay due to Covid-19, but wasn't convinced by the answers given, and by then I had no choice as payment had been debited from my account.
On the positive side, the new heels and repair to build them up are great as is the repair to stick down a couple of 'flappy' bits. Also the repair costs were very favourable and the different people that I spoke to were all quite pleasant.
So, my advice to anyone requesting repairs, would be to try to tie down a return date before sending the item to them.
Follow up 14/06/2020 as a result of LSR's reply below:
David, thank you for your reply. I think that I am more than entitled to report on 'repair turn around time' and visitors to this site can draw their own conclusions:
Hear is the sequence of events:
I phoned LSR on 18th Feb 20 and explained to Beverly what repairs I needed; Beverly who asked me to send the boots for inspection/assessment; I posted the boots and enclosed a letter on 20th Feb stating that I needed the boots for a Camino in May; the boots were signed for at LSR on 24th Feb (before Covid-19 restrictions); I sent a follow-up letter on 27th Mar; Beverly phoned me on 1st Apr and this was the first acknowledgement that you had my boots; we agreed to speak again the following day to confirm repair and costs. 2nd Apr came and costs and repairs were confirmed and paid; at this point you agreed to build up the heel area on both boots free of charge - this does NOT relate to 'several' free repairs as you stated; I sent a chase up email on 28th Apr to which you replied 'huge backlog'; another chase up email was sent on 1st June to which you replied that I would get by boots in 7 - 10 days; I replied 'I await' to that; I finally received my repaired boots on 8th Jun.
As regards to you saying that 'website clearly states a turn around time of 55 days from payment'. I think you need to check this as your website, on 'normal turnaround for repairs', says please allow up to 50 working days.
Finally, as stated in my 1st message, I'm happy with the repairs, but disappointed by the time taken (for a fairly simple) repair. Kind regards

11 de junio de 2020
Opinión espontánea
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Respuesta de Lancashire Sports Repairs

Hi,
I am sorry that you felt our service was only worth a three star. It does clearly state on our web site that the turn around time is 55 working days which is from the date the repair is paid for so we did return these within that time frame. We also did several repairs free of charge to your boots so I am satisfied that we did all we possibly could under the unfortunate circumstance that we were currently facing.
You are not the first person to complain about the time is had been taking to return items and we have explained why this has been so often now that I dont feel the need to go through it again.
Regards
David

Valorada con 5 estrellas sobre 5

These boots were made for walking.

I had never used Lancashire Sports Repairs, but had read positive comments in outdoor magazines. I have a number of pairs of walking boots, some of which have sound uppers, but sole units heavily worn.
I sent a pair of 'Asolo' boots for repair.
They were carefully and expertly repaired using the dedicated 'Vibram' sole unit as originally fitted,
I now expect more years of wear at a cost approximately one third of the price of a new pair.
I intend to send my other pairs of boots with worn sole units for assessment and repair.

28 de mayo de 2020
Opinión espontánea

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