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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

Still waiting for my order, email is bouncing back calls are going straight to voicemail.

Valorada con 5 estrellas sobre 5

GLAD TO SUPPORT AN INDEPENDENT LOCAL BUSINESS : After puffing up Turners Hill ⛰️ stuck in the wrong gear ⚙️ on a group ride. BEN, the owner was a Lifesaver 🛟 to get my 🚲 gear cable swiftly fixe... Ver más

Valorada con 5 estrellas sobre 5

I would just like to say how helpful and efficient Ben has been recently and would recommend him at Leeli cycles to look after your bicycles too! After a collision with a van near his shop, he took gr... Ver más

Valorada con 1 estrellas sobre 5

I ordered a set of tyres from here only for them to tell me they were out of stock after taking payment, they offered to get me something similar but I heard nothing from them for weeks. I then reques... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Tienda de bicicletas
  2. también en la categoría
  3. Centro comercial outlet
  4. Parking para bicicletas
  5. Portabicicletas
  6. Servicio de alquiler de bicicletas
  7. Tienda de reparación de bicicletas

Escrito por la empresa

Cycle Café, Bike Shop, and Repairs in Turners Hill Est. 2014 The First Bike shop in Turners Hill for over 40 years - Be our Guest! At leeli cycles, we want all of our visitors to feel at home... Eat, Drink and be Merry! We sell Organic Vegan Flapjacks, and many drinks: Chilled Buxton Still Water, Chilled Red Bull, Herbal Teas, Instant Coffees, Bournville & Horlicks Hot Chocolates, Tassimo Coffees and Cadbury Hot Chocolates, Alpro Soya & Lactose Free milk substitites, Robinsons Fruit Squash, Hi5 ZERO Hydration Tabs & Powder Sachets Relax on our concourse Picnic Table, or warm up inside on our comfy seating. To keep you occupied and connected, we have Free Wi-Fi internet access and USB charging points, plenty of card games, books, maps and travel guides, and product catalogues too. London to Brighton Riders, You are halfway there! If you are riding to Brighton, take a break here, because you are exactly halfway, and you just climbed 400 feet in less than 10 minutes! You deserve a small tea break to recover and regain your strength!


Información de contacto

2,5

Malo

TrustScore: 2.5 sobre 5

60 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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2,5

Todas las opiniones

(60)

0 opiniones en los últimos 12 meses

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Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 1 estrellas sobre 5

Scam

Still waiting for my order, email is bouncing back calls are going straight to voicemail.

16 de septiembre de 2025
Opinión espontánea
Valorada con 1 estrellas sobre 5

still waiting for my order 15 week…

still waiting for my order 15 week later was instock when ordered . money taken...no feed back or part order sent ..well try get refund. will not be using again

7 de mayo de 2025
Opinión espontánea
Logotipo de leeli cycles

Respuesta de leeli cycles

Hi James,

Thank you for your feedback, and I’m truly sorry for the frustration caused.

We refunded your order immediately upon request, and while most items were received from our supplier, one key item was unfortunately affected by an unforeseen issue. The brands involved made an unannounced change to their distribution arrangements, switching suppliers without prior notice. This disrupted our ability to source certain products in good time, including the one in your order.

Regrettably, due to backlogs and the volume of affected orders, we missed the opportunity to update you sooner. That’s on us, and we’re working to improve communication going forward.

We’re actively resolving things with the new supplier and hope to prevent similar delays in future. I appreciate your patience and sincerely apologise for the inconvenience.

Best regards, Ben Goddard Leeli Cycles

Valorada con 1 estrellas sobre 5

Waste of time

I ordered replacement carbon spokes on 7 day back order in April. No communication, no item received. I queried the delivery and was told the item would be delivered 25th July. Nothing arrived, no follow up communication. I requested a refund. Silence. I followed this up. Silence. PayPal refunded me.

18 de abril de 2025
Opinión espontánea
Logotipo de leeli cycles

Respuesta de leeli cycles

Hi Tom,

I'm very sorry for the poor experience and the lack of consistent updates.

After you placed your order for the Zipp carbon spoke kit (Model No: ZSP1918075002), I immediately ordered the item from our distributor. When it failed to arrive within the expected timeframe, I chased the order and was only then informed that the product had been discontinued—without prior notice.

As advised by the distributor, I ordered a close alternative. However, when it arrived, I found it was composed of unsuitable parts that didn’t match the required specifications. I began sourcing individual substitute components to rebuild the kit to spec, but despite extensive efforts over the following weeks, I couldn’t secure everything needed to fulfil the order.

You requested a refund twice, and although I hadn’t processed one at the time, I’ve now seen your open dispute via PayPal and will respond accordingly through the Resolution Centre. The delay in issuing the refund was an operational oversight—not an intentional hold-up—and I sincerely apologise for that.

I'm working with our eCommerce suppliers and web team to improve how things are organised, so that communication and resolution are clearer and more reliable going forward.

Thank you for your feedback—it’s helped me identify where I need to improve.

Best regards, Ben Goddard Leeli Cycles

Valorada con 5 estrellas sobre 5

First Place for a Right Choice...

It was a wonderful experience I had with Leeli cycles. The quality I would say is top class! all thanks to Mr.Ben for delivering such a premium stuff at a very reasonable prices, I was looking for two bicycles and to my surprise, I got with in a very short time, that too with a high end specifications which are beyond my expectations.
I would strongly recommend Leeli cycles for someone who is looking for excellent bicycles.
Highlights:
Prompt response and service at affordable price and with good Discounts.

14 de mayo de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

A helpful and efficient experience

I would just like to say how helpful and efficient Ben has been recently and would recommend him at Leeli cycles to look after your bicycles too! After a collision with a van near his shop, he took great care and time to repair my bicycle whose front wheel and forks had been badly damaged. He also explained how to deal with the legal procedures involved in the situation.

14 de enero de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

GLAD TO SUPPORT AN INDEPENDENT LOCAL…

GLAD TO SUPPORT AN INDEPENDENT LOCAL BUSINESS : After puffing up Turners Hill ⛰️ stuck in the wrong gear ⚙️ on a group ride.
BEN, the owner was a Lifesaver 🛟 to get my 🚲 gear cable swiftly fixed on a Sunday, in such a rural 🚵🏿‍♀️ location (bright 🌞 but v cold day : so nice to offered hot coffee ☕️ too) & at a reasonable cost.

Checked the dates of the low score reviews: most were impacted by pressures of the Covid surge in Cycling demand - 👍🏽 for a dedicated bike shop sole trader doing his best

15 de octubre de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

Excellent Service

Came in with a gearing issue midway through a ride and was fixed within 10 mins - excellent service and friendly staff

8 de agosto de 2022
Opinión espontánea
Logotipo de leeli cycles

Respuesta de leeli cycles

Thanks Matthew!

Valorada con 2 estrellas sobre 5

Slow Delivery

Delivery of the item was very slow - several weeks. And the amount charged initially for delivery was excessive, but it was reduced after I complained. The delivery company took several days to convey a ‘next day” package. Royal Mail would have been both cheaper and quicker.
I did also get a modest refund when the item seemed not to be as described.

19 de noviembre de 2020
Valorada con 5 estrellas sobre 5

Exactly what I needed

I had been unable to get the product I needed until I found it at Leeli’s.

When I had a question my called was returned promptly and friendly helpful advice was given.

14 de septiembre de 2020
Opinión espontánea
Valorada con 2 estrellas sobre 5

Brought a bike rack was very helpful at…

Brought a bike rack was very helpful at first however then I had to chase for a week to get the rack ordered. Now it’s arrived and only my partners bike fits it so me and the kids can’t travel with our bikes to the product is useless to us. When I contacted them to ask about returning it my messages were ignored for 2 days and was told I had to bye adapters for my bike and try put kids bikes on upside down. Really not a solution for me but that’s all I’ve been given as an option so I now have a completely useless bike rack and £150 out of pocket. Will not go back there.

10 de septiembre de 2020
Opinión espontánea
Valorada con 3 estrellas sobre 5

Ben did his best to keep me informed…

Ben did his best to keep me informed when he could. Maybe got me mixed up with another customer but came back with the answers. Unfortunately COVID meant my delivery was somewhat delayed by at least a month due to supplier issues and the carriage was expensive. £14.90 to send a small box that should’ve cost much less than that to post. I suspect it was the “highlands postcode excuse” yet if I sent same parcel the other way postage would be reasonable. What I will also say is that Ben was going the extra mile by responding out of ours etc and I give him full marks for that. The middle of the road score is down to expensive carriage and lengthy lead times.

30 de agosto de 2020
Opinión espontánea

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