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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

Still waiting for my order, email is bouncing back calls are going straight to voicemail.

Valorada con 5 estrellas sobre 5

GLAD TO SUPPORT AN INDEPENDENT LOCAL BUSINESS : After puffing up Turners Hill ⛰️ stuck in the wrong gear ⚙️ on a group ride. BEN, the owner was a Lifesaver 🛟 to get my 🚲 gear cable swiftly fixe... Ver más

Valorada con 5 estrellas sobre 5

I would just like to say how helpful and efficient Ben has been recently and would recommend him at Leeli cycles to look after your bicycles too! After a collision with a van near his shop, he took gr... Ver más

Valorada con 1 estrellas sobre 5

I ordered a set of tyres from here only for them to tell me they were out of stock after taking payment, they offered to get me something similar but I heard nothing from them for weeks. I then reques... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Tienda de bicicletas
  2. también en la categoría
  3. Centro comercial outlet
  4. Parking para bicicletas
  5. Portabicicletas
  6. Servicio de alquiler de bicicletas
  7. Tienda de reparación de bicicletas

Escrito por la empresa

Cycle Café, Bike Shop, and Repairs in Turners Hill Est. 2014 The First Bike shop in Turners Hill for over 40 years - Be our Guest! At leeli cycles, we want all of our visitors to feel at home... Eat, Drink and be Merry! We sell Organic Vegan Flapjacks, and many drinks: Chilled Buxton Still Water, Chilled Red Bull, Herbal Teas, Instant Coffees, Bournville & Horlicks Hot Chocolates, Tassimo Coffees and Cadbury Hot Chocolates, Alpro Soya & Lactose Free milk substitites, Robinsons Fruit Squash, Hi5 ZERO Hydration Tabs & Powder Sachets Relax on our concourse Picnic Table, or warm up inside on our comfy seating. To keep you occupied and connected, we have Free Wi-Fi internet access and USB charging points, plenty of card games, books, maps and travel guides, and product catalogues too. London to Brighton Riders, You are halfway there! If you are riding to Brighton, take a break here, because you are exactly halfway, and you just climbed 400 feet in less than 10 minutes! You deserve a small tea break to recover and regain your strength!


Información de contacto

2,5

Malo

TrustScore: 2.5 sobre 5

60 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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2,5

Todas las opiniones

(60)

0 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

A great place to get parts from

Thanks. Yes,this is a great place to get parts from in a very competetive industry.
I had a small issue with my parts shipping charge which was sorted by Ben straight away. A great guy to deal with and a good selection of items.
I think is was good to be able to make a phonecall and have an issue sorted straight away with no problems.
Would use again.

15 de agosto de 2020
Opinión espontánea
Valorada con 1 estrellas sobre 5

Terrible customer service

Terrible customer service. Ordered a tire. The wrong tire arrived. Promised to locate replacement. Never heard from them again. Email arrived out of the blue stating refund made. Money never arrived. No response to calls or emails. Now have to look to small claims court.

2 de agosto de 2020
Opinión espontánea
Valorada con 4 estrellas sobre 5

No more punctures!

I ordered tannus tyres as a gift for my husband. Delivery took longer than expected, but they are what he wanted and he is happy.

21 de julio de 2020
Opinión espontánea
Valorada con 1 estrellas sobre 5

Where's our refund?

Bought "In stock" bike for my wife but when @leeli_cycles had taken our money, were told "not in stock". Would take weeks or months. We cancelled the order and asked for a refund.

That was in May. Still no refund. No response to phone calls or emails. They expect to trouser the cash for non-existent CANCELLED goods.

Customers come LAST with @leeli_cycles.

17 de julio de 2020
Opinión espontánea
Valorada con 2 estrellas sobre 5

Huge delay in admitting they could not supply

Postage was outstandingly expensive, but I accepted it as this was a gift.
It took over a week for Leeli to identify and acknowledge that what I had ordered was no longer available, despite already indicating it was ready to be collected by the delivery company.
They were very quick, however, to refund my money onto my credit card.

30 de junio de 2020
Opinión espontánea
Valorada con 5 estrellas sobre 5

Very helpful

Very helpful. Great communication and service. Would definitely recommend.

12 de junio de 2020
Opinión espontánea
Logotipo de leeli cycles

Respuesta de leeli cycles

Thank you Sharon!

Valorada con 1 estrellas sobre 5

Worst shopping experience ever.

I ordered a set of tyres from here only for them to tell me they were out of stock after taking payment, they offered to get me something similar but I heard nothing from them for weeks. I then requested a refund to also hear nothing back for weeks again until I received a partial refund £10 short. Basically they stole £10 of my money an not communicated hardly at all. DO NOT BUY ANYTHING FROM HERE.

11 de junio de 2020
Opinión espontánea
Logotipo de leeli cycles

Respuesta de leeli cycles

Hi Jake,

I am sorry for your bad experience and we have now refunded what we owe you.

To make up for this, I offer you a £20 coupon code which you can reveive via email or text/web message if you ask, and useable against any product or group of products in your basket totaling over £25.

I also apologise for the delay in communications at this time.

The refund was a genuine error, and as the site only allows for manual editing of stock, it is had to keep tabs on items
listed on the site that we may not actually have in at the moment.

I run this shop and the web site alone, and due to the UK Lockdown causing a surge in cycling activity, it has ben and still is an extremely busy time right now.

With constant visitors, orders and over 70 bicycle repair jobs on hand at the moment, with mote arriving every day, which makes things very hard to handle and keep tabs on at the moment.

Please consider changing your review with this in mind, as I am sure you can now imagine, this is a huge workload for just one person!

Best wishes

Ben
leeli cycles

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