Hi Rhea was amazing and answered all my questions and also advised me on other issues as well. I’m very happy with the service I got from Rhea especially and would definitely use lifetime legal servic... Ver más
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Consulta las opiniones de los clientes
I explicitly DECLINED the option to purchase a subscription after using Lifetime Legal for a required one off service during a house purchase. Three months later, I now notice that I have been opted... Ver más
La empresa ha respondido
To Nat I Would Like To Take This Opportunité To Say A Heartfelt Thank You With Much Appréciation—I Sincèrement Appreciate Nat Your Kindness As We Prepare To Move To Our New Home And For Being So... Ver más
The service I received was excellent I was really pleased how everything was explained carefully and taking time to listen and talk me through the process This has made doing my will a lot easier th... Ver más
Información sobre la empresa
Información proporcionada por diversas fuentes externas
Everyone should have access to legal advice when they need it without having to worry about the cost. Now, as a “member” of Lifetime Legal you can.
Información de contacto
Reino Unido
- lifetimelegal.co.uk
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Ha contestado el 95% de las opiniones negativas
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Cancel the automatic subscription upfront - it will run forever
My estate agent told me to use this company for Anti Money Laundering checks. I have been charged 8.99 subscription since as I was automatically signed up for 3 months free followed by a paid subscription. I have cancelled the subscription and requested a refund. Lifetime Legal claim that they sent me 5 emails that were delivered but unopened that explained that I was being charged. I have not signed up to any of their services but they will not refund. Providing an automatic enrolment to a service with an automatic annual renewal does not seem an fair way to conduct business.

Respuesta de Lifetime Legal
Sensitive approach
Ellie Hill took us sensitively through each decision whilst talking through our bequests and reacting to our queries directly and pleasantly.
This is the second time as we had to…
This is the second time as we had to have our first will changed. It was quick and simple. All done in a week.very pleased
Really good experience
Really good experience. Straight forward 30 min conversation that led to draft Will then document in the post. Highly recommend.
Highly recommend Ellie
Ellie at Lifetime Legal was brilliant to work with from start to finish. She was professional, considerate and understanding, listening to our wishes and creating a will that perfectly captured our wants and needs. She made the process a lot less daunting than it seems! I highly recommend her to anyone looking to create a will.
Awful company outsourced via Puplebricks
Awful company that outsourced to via Purplebricks and who seem to think they are gatekeepers of the process and are incredibly disruptive to the buying process. They seems to want to act as the conveyancer ever though they have not been instructed to act as one. First they demand an upfront £80 from the buyer, then they demand paperwork at the buyers cost (Almost all solicitors are one or the other but Lifetime legal want they money and not want to spend any on doing the checks they are paid to do) And for that cost they take between 4&5 days to actually check the documents when you send them over. Avoid like the plauge and be very concerned if buying via Purple bricks as they will trap you with these lot (As Purplebricks isn't really a proper estate agent so don't do things in house).
Also take the opportunity when they are acting on the sellers behalf to try and upsell you there services made me listen to a near 20 minute sales spiel from them to even start the process then bombard you with follow up and advertising that you haven't consented too, in breach of data protection laws.

Respuesta de Lifetime Legal
Excellent service
Excellent service by Aaisha, she is friendly, professional and managed to move through the process quickly to ensure a smooth experience.
I am starting to get really concerned…
I am starting to get really concerned about this company because our experience exactly matches the recent one star reviews from other people.
I have paid them for money laundering and identity checks but they act like they are the conveyancer acting for the vendors when they are not.
It is as others have said a continual barrage of emails demanding more and more information from at least five people in the company and counting, so how secure my information is I don't know. When you send them information they say they can't find it. On one occasion they don't seem sure of their own policies.
A lot of the good reviews relate to will writing . Making a house move go smoothly does not appear to be their forte.

Respuesta de Lifetime Legal
Dealt with Dylan Comber
Dealt with Dylan Comber. Very professional and knowledgable - explained everything in a way it made it simple to understand. A quick turnaround also between stages. Left us feeling happy and confident we got exactly what we wanted. Nice to see this still can occur and would definitely recommend.
Wills
We were guided through the drafting of our wills expertly. These were provided quickly and painlessly.
Very easy to use, thoroughly recommended
All carried out online with the minimum of fuss, just uploaded requested documents to the portal with one follow on email query. Response to the claim was within days with costs paid which we would have otherwise have lost. We will definitely use this company again for our next purchase and are currently subscribed for at least another month, Very easy to use, thoroughly recommended.
LIFETIME LEGAL are very rude and…
LIFETIME LEGAL are very rude and incompetent.
We are buying a property thru PurpleBrick. Lifetime Legal are meant to be doing anti money laundering (AML) checks on us. We are already home owners with no mortgage. we have produced verified IDs.
Lifetime Legal continues to ask for more and more paperwork in a drip feed format. I am asked to gather paperwork from all government databases.
This has therefore slowed the whole home buying process and is causing great anxiety and stress.
We have posed this question to Purplebrick as there is no way to speak to anyone from Lifetime Legal.
What are we paying Lifetime Legal for?

Respuesta de Lifetime Legal
be aware what they quote you and what…
be aware what they quote you and what you actually pay is completely different

Respuesta de Lifetime Legal
Great company
The team/staff were quick in contacting me and for helping me out when encountering a problem and they kept me about through the whole process. I would highly recommend them.
Professional and supportive.
Excellent service
I recently used lifetime legal to write my will. The service I received from Ellie Hill was excellent. Ellie explained everything clearly, was really friendly, helpful and completed my documents quickly, including amendments I decided to make following our initial discussion. I thoroughly recommend.
Polite and professional
Aaisha was polite and professional and made the ID checks easy for me to understand.
Smooth ID Process with Aaisha
Aaisha spoke clearly and provided good instructions and was helpful and patient as we worked smoothly through my responses.
Great help in completing our wilis
Great help in completing our wilis, was an easy process. Would recommend
Aaisha was very professional and…
Aaisha was very professional and helpful throughout our call.
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