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Consulta las opiniones de los clientes
Product arrived now, it is as described. Dispatch was significantly delayed. But delivery was 2 working days post dispatch. Late dispatch was not well communicated initially. But once updated and c... Ver más
La empresa ha respondido
Brought some hand winches from Lifting 365, asked some questions, got a fast & informative reply. The winches I wanted were out of stock but was offered a suitable alternative. Plus, I asked some tech... Ver más
La empresa ha respondido
Just made my first order from your website and I must say I had no trouble at all the specifications were there for the particular winch and prior to that was given all information from a nice chap vi... Ver más
La empresa ha respondido
Información sobre la empresa
- Proveedor de equipamientos
- Concesionario de grúas
- Proveedor de equipos industriales
- Supermercado industrial
- Compañía de software
Escrito por la empresa
Lifting365.com® is a dynamic and innovative tech company at the forefront of the Lifting & Material Handling Industry. Our unparalleled presence in eCommerce and eLearning sets us apart. We don't just supply top-tier products through our efficient drop-shipping model; we also provide essential online training, ensuring our customers are fully compliant with all Health and Safety Legal Requirements. As a proud nominee for the Deloitte Technology Fast 50, our commitment to driving technological advancement extends throughout the rapidly evolving Lifting & Material Handlings sector. Lifting365.com® serves as your comprehensive one-stop marketplace, devoted to enhancing safety, efficiency, and productivity. Our dedication to education is evident as we prioritise rigorous online product training, empowering clients and partners with the necessary skills to optimise the use of our offerings for success in their operations. Connect with Lifting365.com® to see our exciting journey of innovation and growth. Global Distribution Centres: London, United Kingdom | Chester, United Kingdom | Wuppertal NRW, Germany | Newtown, Wales | Belfast, Northern Ireland | Dublin, Ireland | Cork, Ireland | New York, USA
Información de contacto
79 College Road, Harrow, HA1 1BD, London, Reino Unido
- 02071832272
- sales@lifting365.com
- lifting365.com
4,6
Excelente
604 opiniones
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AVOID THIS COMPANY. NOT GOOD.
If I could, it would be a minus 1 star. I tried to purchase a tool to remove bricks from our newly laid drive from them and I was told it was out of stock and would not be in for several months even though they would have taken my money and held onto it for several months. They then advised me on another one which I purchased trusting that it was the right tool. It arrived just in time for the builder to use but it was not usable or suitable. So when I raised this they decided to send me the instructions, but it was too late as the builder had to smash out the brick as the tool was not usable or suitable. When I asked could we return it we were told that we had to pay for the return as well as £15 plus VAT for the restock. RESTOCK REALLY???? What I don't understand is why should we pay for the restock when it was them that told us that it was this product that we needed to find that it was not usable or suitable. AVOID THIS COMPANY. THEY NEED TO BE TRAINED IN CUSTOMER SERVICE AND SUPPORT AS WELL AS UNDERSTANDING A CUSTOMERS REQUIREMENTS RATHER THEN JUST PALMING YOU OFF WITH SOMETHING NOT SUITABLE.
7 de noviembre de 2024
Opinión espontánea
Respuesta de Lifting365
Dear Carole,
Thank you for your feedback. We are truly sorry to hear that your experience with our company did not meet your expectations. We value your opinion and aim to provide every customer with high-quality service and support.
We understand your frustration regarding the tool you purchased. Here’s a summary of what occurred:
Product Availability: When you initially inquired about the Orit Paving Slab or Brick Removal Tool 'Newton', Hazel informed you that it was out of stock and would not be available for several months. At no point was an order placed for this product, nor did we hold onto your money for it.
Alternative Recommendation: Hazel suggested the Probst SZ Paving Brick Removal Tool (SKU: 51800030) as an alternative. This recommendation was based on its similar functionality and our standard practice to offer it as a suitable substitute. Hazel provided the product code so you could review its specifications to ensure it met your needs before purchasing.
Product Suitability: We regret that the tool did not work as intended for your project. Our team, including Hazel and myself, made every effort to assist by sending instructions and an instructional video to ensure the product was used correctly. The tool is designed for a variety of brick sizes, and there was no prior indication that it would be unsuitable for your intended use. We were unaware that the tool was required to remove a single brick, which may have affected its effectiveness for your specific task.
Return and Restocking Fee: We understand your concern about the restocking fee. Our return policy is transparent, and the fee covers the costs associated with restocking the item, as confirmed with our supplier. We aim to maintain fair and clear policies for all customers.
We strive to recommend the best possible solutions, but we regret if this led to any confusion or inconvenience on your end. Your feedback helps us improve, and we will ensure that our communication and recommendations are clearer in the future.
Should you wish to discuss this further or if there’s anything we can do to assist, please feel free to reach out to us directly. We appreciate your patience and understanding.
Best regards
Kieran Twohig | CEO
Polite
Polite , knowledgeable and professional assistant made the purchase easy
29 de octubre de 2024
Respuesta de Lifting365
Thank you for your fantastic review! We're so pleased to hear that our assistant's polite, knowledgeable, and professional approach made your purchase smooth and easy. Your positive experience is what we aim for, and your feedback truly motivates us. We look forward to serving you again!
Everything in one place
Easy to navigate website found just what i was looking for at a great price
17 de octubre de 2024
Respuesta de Lifting365
Thank you for the great review! We’re glad to hear that you found our website easy to navigate and were able to find exactly what you were looking for at a great price. Providing a seamless shopping experience is what we strive for. If you need anything else, don’t hesitate to reach out!
Fake website!!!!!!!!!!
13 de octubre de 2024
Opinión espontánea
Respuesta de Lifting365
Hello
We would like to clarify that Lifting365 is not affiliated with Aroma Boutique or Fragland or any other fragrance companies.
We specialise in Industrial Lifting and Material Handling Equipment, and we do not sell perfumes, fragrances, aftershaves, or any related products.
Additionally, we have no record of any communication or transaction with you.
Upon further investigation, it appears that Aroma Boutique, Fragland and other fragrance brands may have inadvertently directed their reviews to our Trustpilot page.
We kindly request that you remove this review and instead reach out to them or Trustpilot directly to resolve your issue regarding the fragrance order.
We appreciate your understanding and wish you the best in resolving this matter.
Best regards,
The Lifting365 Team
Very straight forward website to use
Very straight forward website to use! I also had a conversation with a member of the sales team who was very helpful and confirmed the item I wanted was in stock.
10 de octubre de 2024
Respuesta de Lifting365
Thank you so much for your review! We're thrilled to hear that you found our website easy to navigate and that our sales team could assist you with your purchase. We always strive to provide the best experience, and it's great to know we hit the mark for you. If you need anything else in the future, don't hesitate to reach out!
fast prompt delivery
Attentive staff who came back with confirmation of order very quickly.
9 de octubre de 2024
Respuesta de Lifting365
We really appreciate your feedback! It's awesome to hear that our team was attentive and quick with your order confirmation. Efficiency and customer satisfaction are top priorities for us, and we're glad that reflected in your experience. Thanks again for choosing us!
Respuesta de Lifting365
Thank you for your feedback! We understand that shipping costs can feel high, especially for smaller orders. Shipping fees are dependent on product location and courier services, and we always strive to provide the best possible options. As you can see from our other reviews, shipping is typically not an issue for most customers. However, we will continue to monitor and improve this to ensure a better experience in the future. If you have any specific concerns, please feel free to reach out—we're here to help!
Good variety of different products all…
Good variety of different products all described well with all appropriate information
23 de septiembre de 2024
Respuesta de Lifting365
Thank you for the fantastic review! We're so pleased that you enjoyed our wide range of products and found the descriptions helpful. We aim to provide all the information you need to make informed choices, and it's great to know that effort is appreciated. Let us know if you ever have any questions!
Excellent customer serv
23 de septiembre de 2024
Respuesta de Lifting365
Thanks for the great review! We're so glad our customer service left a positive impression on you. Your satisfaction means a lot to us, and we’re here to make sure you always have the support you need. Feel free to reach out anytime!
Good , fast and professional service.
Prompt replies to my queries on chat and email.
Very good website, easy to find what u need quickly.
6 de septiembre de 2024
Respuesta de Lifting365
Thank you so much for your wonderful feedback! We're delighted to hear that you found our service fast and professional, and that our website made it easy for you to find what you needed. We always aim to provide prompt replies and a seamless experience. We look forward to serving you again!
Very simple and easy to order
31 de agosto de 2024
Respuesta de Lifting365
Thank you for your review! We're glad to hear that you found the ordering process simple and easy. Making things hassle-free for our customers is a priority for us. We appreciate your feedback and look forward to serving you again!
Everything you need for this trade
Everything you need for this trade, and fast dispatch
30 de agosto de 2024
Respuesta de Lifting365
Thank you for your fantastic feedback! We're thrilled to know that we had everything you needed for your trade and that our fast dispatch met your expectations. Your satisfaction is important to us, and we look forward to assisting you again in the future!
Great selection of items for sale and…
Great selection of items for sale and very easy to navigate and order online
22 de agosto de 2024
Respuesta de Lifting365
Thank you for your kind words! We're happy to hear that you enjoyed our selection of items and found the website easy to navigate. Making the online shopping experience smooth for our customers is a top priority for us. We appreciate your support and look forward to serving you again!
Always good to deal with first class
22 de agosto de 2024
Respuesta de Lifting365
Thank you for your continued support! We're thrilled to hear that you consistently have a first-class experience with us. It's always a pleasure to serve you, and we look forward to continuing to provide top-notch service!
Very helpful and fully conversant with…
Very helpful and fully conversant with their product knowledge
21 de agosto de 2024
Respuesta de Lifting365
Thank you so much for your continued support! We're thrilled to hear that you consistently have a first-class experience with us. Your loyalty means a lot, and we look forward to continuing to provide you with top-notch service!
Responsive sales team
Needed help on a purchase.
I called the sales department and they where very helpful.
21 de agosto de 2024
Respuesta de Lifting365
Thank you for your wonderful feedback! We're glad to hear that our sales team was able to assist you promptly and helpfully. Providing great customer support is what we strive for, and it's fantastic to know we met your expectations. We're here for you anytime you need further assistance!
Made doing business v easy :)
19 de agosto de 2024
Respuesta de Lifting365
Thank you for your kind review! We're thrilled to hear that we made doing business easy for you. It's always our goal to ensure a smooth and hassle-free experience. We look forward to working with you again soon! :)
Good communication
Good communication when advising of out of stock items and their predicted availability.
13 de agosto de 2024
Respuesta de Lifting365
Thank you for your feedback! We're glad to hear that our communication regarding out-of-stock items and their availability was helpful. Keeping you informed is important to us, and we appreciate your understanding. We look forward to serving you again in the future!
Simple to find and order what I was…
Simple to find and order what I was looking for
8 de agosto de 2024
Respuesta de Lifting365
Thank you for your feedback! We're glad to hear that our communication regarding out-of-stock items and their availability was helpful. Keeping our customers informed is a priority for us, and we appreciate your understanding. We look forward to serving you again!
Respuesta de Lifting365
Thank you for your great review! We're happy to hear that you find our prices competitive. Providing value to our customers is always a top priority, and we appreciate your support. We look forward to continuing to offer you great deals!
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