Had a problem with the fibre cable outside. Contacted Lightning fibre by phone and spoke to someone immediately who then contacted the repair engineer. Had a follow up email to say it had been logged... Ver más
La empresa ha respondido
Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información
Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información
Consulta las opiniones de los clientes
I made a support request when I had poor internet response times - ultimately diagnosed as a problem with my own computer. I had a number of interactions with support whilst we resolved the issue. T... Ver más
La empresa ha respondido
When our fibre was fitted Georgia was excellent, was able to place router exactly where needed in house without disruption, very tidy worker and very pleasant to deal with. Would highly recommend
La empresa ha respondido
I have been with Lightning Fibre for around 2 years and recently moved home. With all the changing and moving of utilities, Lightning Fibre were by far the easiest company I had to deal with, I calle... Ver más
La empresa ha respondido
Información sobre la empresa
Sobre Lightning Fibre
Escrito por la empresa
Rock Solid, Lightning Fast Award-Winning Full Fibre Broadband.
We're Lightning Fibre, a multi-award-winning, community-focused broadband network operator and internet service provider based in Eastbourne, in the South East of England.
Since 2018, we've been delivering full fibre hyperfast broadband to residential homes and businesses – with packages from 150Mbps up to 10,000Mbps (10Gbps).
⚡️Full fibre broadband from £26/month.
⚡️And with Lightning Fibre there are no mid-contract price rises!
We are a local employer with many expert installation engineers living in Hastings and neighbouring towns – and our customer services team is based in Eastbourne.
⚡️You can talk to a real person from 8 am to 8 pm every day!
Switch Smart. Switch Local.
Our Social Tariff, for households in receipt of means-tested benefits, delivers 50Mbps symmetric full fibre to your modem for just £15 per month on a rolling 30-day contract, with no set up fees and no credit checks.
What is ‘fibre’ vs ‘full fibre’?
Unlike a ‘fibre’ network, which may include slow, old copper wire, we have a ‘full fibre’ broadband network. This means our FTTP/FTTH (fibre to the premises / fibre to the home) network connects our street cabinets directly to your home modem using fibre optic cables all the way. This is why our network is both "hyper reliable and hyperfast".
Some of our national awards:
🏆Best Consumer ISP (<100k customers) ISPA Awards 2025
🏆Best Customer Experience ISPA Awards 2025
🏆2025 Broadband Provider of the Year - Connected Britain Awards.
🏆Best Consumer ISP (<100k customers) - ISPA Awards 2024
🏆Best Consumer ISP (<50k customers) ISPA Awards 2023
#FullFibreRocks ⚡️
Información de contacto
Unit 17 Connect 27 Business Park, BN26 6GP, Polegate, Reino Unido
- 01323 380260
- ask@lightningfibre.co.uk
- lightningfibre.co.uk
4,8
Excelente
5 mil opiniones
Invita a los clientes a opinar
Esta empresa invita a sus clientes a opinar, independientemente de que la opinión sea positiva o negativa.
Ha contestado el 100% de las opiniones negativas
Suele responder en menos de 24 horas
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
Nathaniel and Jordan installed our…
Nathaniel and Jordan installed our fibre today 29/04/26. Very professional and knowledgeable guys. Very happy with installation and minimal upheaval. Definitely recommend Lightning Fibre
29 de abril de 2026
Opinión espontánea
Respuesta de Lightning Fibre
Thank you for your fantastic review Chris. We are so pleased Nathaniel and Jordan delivered a smooth and professional installation. ⚡
Really quick and easy to set up
Really quick and easy to set up. Good value for money. Called up and was booked in the next week.
Staff were polite who came to fit the new box, didn’t leave any mess. Arrived on time too.
22 de abril de 2026
Respuesta de Lightning Fibre
Thank you for your fantastic five star review. We are delighted to hear the setup was quick and easy and that you found great value in the service. It is great to know the team arrived on time, were polite and left everything clean and tidy. Welcome to Lightning Fibre!⚡
Install process
On time great communication prior to appointment. Only took one hour not three to install. Conor could not have been more helpful setting up tv etc for me.
29 de abril de 2026
Opinión espontánea
Respuesta de Lightning Fibre
Thank you for your lovely feedback Jo. We are so pleased the installation was quick and that Conor provided such helpful support. ⚡
Local firm, local support that makes life easier.
I had been wanting to join LF for 3 years or so, but when I first enquired there were connection problems in our street which have only been resolved recently.
On contacting LF they were happy to provide an improved service for the same cost and even better, they are local here in East Sussex. Everything went smoothly and efficiently. The speed is excellent and runs better on my PC. Streaming has far less buffering and the new router has both 2.4 and 5 Ghz speeds so any items linked to my router will function with little fuss. Great service - Thank you.
18 de abril de 2026
Respuesta de Lightning Fibre
Thank you for your fantastic five star review John. We are delighted to hear you were finally able to join us after your patience and that the experience has been such a positive one. It is great to know everything went smoothly and that you are enjoying improved speeds, better performance and less buffering. We are especially pleased you value having a local team on hand for support. Your feedback means a great deal to us. ⚡
The service when moving was great and…
The service when moving was great and the engineers were helpful, friendly and fast.
21 de abril de 2026
Respuesta de Lightning Fibre
Thank you for your fantastic five star review Simon. We are delighted to hear the move went smoothly and that our engineers were helpful, friendly and efficient. Your feedback means a great deal to us. ⚡
Really nice friendly guys Andy and Ricky
Really nice friendly guys Andy and Ricky, and really tidy. All sorted inside and out and all working perfectly. Andy put passwords for me in the TV, my iPad and my phone. It all took about 2 hours. I can’t speak highly enough of them. And Lightning Fibre is saving me money. How good is that. Very happy customer.
27 de abril de 2026
Opinión espontánea
Respuesta de Lightning Fibre
Thank you for your lovely feedback Steph. We are so pleased Andy and Ricky delivered such a helpful and professional service and that you are happy with the results. ⚡
Great service
The two engineers that came to the house were very polite and helpful. Great job done, very neat and tidy. Would definitely recommend. Very impressed.
17 de abril de 2026
Respuesta de Lightning Fibre
Thank you for your fantastic five star review Julie. We are delighted to hear the engineers were polite, helpful and carried out such a neat and tidy installation. It is great to know you were impressed with the service and would recommend us. ⚡
Verry good from first contact with…
Verry good from first contact with office and then installing the fibre clean and efficient
18 de abril de 2026
Respuesta de Lightning Fibre
Thank you for your review. We are glad everything went smoothly from start to finish and that the installation was clean and efficient. ⚡
Brilliant service & lovely engineers.
Really lovely engineers who were helpful, punctual & explained everything. Their work was neat & tidy.
The connection is really good.
15 de abril de 2026
Respuesta de Lightning Fibre
Thank you for your lovely feedback Kate. We are so pleased the team provided a professional and tidy installation and that you are happy with the connection. ⚡
Hassle-free switch.
I have recently changed broadband provider to Lightning Fibre. They made the transition straightforward both practically and administratively. Pre transition their approach was informative and helpful, but never pushy. I am now experiencing good quality WiFi at a far more competitive price.
My reasons for changing were: locally-based service with own infrastructure, high quality service, helpful product information and more affordable pricing.
17 de abril de 2026
Respuesta de Lightning Fibre
Thank you for your wonderful feedback Tom. We are so pleased the transition was smooth and that you are enjoying both the service and value. ⚡
This is my 3rd great year with Lightning
This is my 3rd year with Lightning , very good service ,no problems with buffering etc, very smooth , I have called them a couple of times and each time I had no wait, no robot ,and complete satisfaction with one of their excellent knowledgeable staff sorting my enquiry with no fuss.
Highly recommended.
14 de abril de 2026
Respuesta de Lightning Fibre
Thank you for your fantastic five star review Wayne. We are delighted to hear you have enjoyed three great years with us and continue to receive a reliable and smooth service. It is especially great to know you value being able to speak directly to our team and that your queries have been resolved quickly and efficiently. Your continued support and recommendation mean a great deal to us. ⚡
People who came and installed were…
People who came and installed were polite and friendly
14 de abril de 2026
Respuesta de Lightning Fibre
Thank you for the five stars Elizabeth. We are glad you had a positive experience. Your feedback is greatly appreciated. ⚡
Jess & George were lightning fast
Jess & George and the crew arrived bang on time, friendly, experienced, and helpful, and quick I was extremely happy with their work.
16 de abril de 2026
Respuesta de Lightning Fibre
Thank you for your fantastic five star review Martin. We are delighted to hear Jess and George arrived on time and provided such a friendly, experienced and efficient service. It is great to know you were so happy with their work. We will be sure to pass on your kind words. Your feedback means a great deal to us. ⚡
Respuesta de Lightning Fibre
Thank you for your review Robert. We are glad the installation was quick and easy. ⚡
Fred and Georgia were very pleasant and…
Fred and Georgia were very pleasant and helpful and good workers, a good advert for your company..
So far no complaints at all about the company.
15 de abril de 2026
Respuesta de Lightning Fibre
Thank you for your wonderful feedback Margaret. We are so pleased Fred and Georgia made such a positive impression. ⚡
Everything went smoothly
Arrived promptly in time stated, very nice people, everything went smoothly and satisfaction of process.
10 de abril de 2026
Respuesta de Lightning Fibre
Thank you for your kind feedback Hannah. We are so pleased everything went smoothly and you had a positive experience. ⚡
Respuesta de Lightning Fibre
Thank you for your feedback Maureen. We are pleased everything is working well now and appreciate your review. ⚡
Well done
The work was done on time and efficiently. The fibre connection is far better than our previous supplier
14 de abril de 2026
Respuesta de Lightning Fibre
Thank you for your lovely feedback David. We are so pleased everything was completed efficiently and that you are enjoying the improved connection. ⚡
They delivered what they said and…
They delivered what they said and installed the unit
with no problems.
8 de abril de 2026
Respuesta de Lightning Fibre
Thank you for the five stars Peter. We are glad you had a smooth experience. Your feedback is greatly appreciated. ⚡
Really great service
Really great service. The switch process was seamless, installation was done on schedule and the installation team went out of their way to ensure I was happy with the outcome.
14 de abril de 2026
Respuesta de Lightning Fibre
Thank you for the five stars Ian. We are glad you had a smooth and positive experience. Your feedback is greatly appreciated. ⚡
La experiencia Trustpilot
Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.
Las empresas pueden solicitar opiniones a través de invitaciones automáticas. Esta opiniones, etiquetadas como verificadas, tratan sobre experiencias genuinas.
Más información sobre otros tipos de reseñas.
Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.
Más información sobre el proceso de revisión de Trustpilot.
La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.
Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.